Alan MacMurray
Google
BEWARE: Penalties for Il Melograno Booking Modification FULLY Enforced!!
My wife made a reservation in February - as did another couple we were traveling with. When plans changed - our co-travelers successfully modified their reservation without penalty. Unfortunately - my wife's father passed away January 26, 2025 and so the next 3 months my wife spent caring for her 85 year old mother while planning 2 Celebration of Life events in 2 different states. My wife never gave a second thought to the fact that our travel plans changed - because in the United States you're allowed to change your departure date right up to the time you decide to leave - without penalty.
11 days before our arrival - my wife realized she hadn't yet communicated our revised departure dates (though the other couple we were traveling with had), and so she called and let them know wherein they told us there would be a $500 penalty for this change and that there was nothing they would do to credit it.
After presenting my wifes personal circumstance to the hotel management in person - and after spending nearly $5,000 dollars (10 hotel nights) between our 2 couples - we were again told there would be NO consideration given to my wife's situation and her dads passing.
And so, we have been charged this full $500 penalty.
I then told Il Melograno's management that in the interest of fairness, and because we first discovered this hotel using Tauck's website (we travel with Tauck 4 or 5 times a year), I would have no choice but to also inform Taucks user base of Il Melograno's harsh modification penalties. Also Google's user base; where I have posted hundreds of reviews - MOST GLOWING - but a few like this where I'm compelled to pass along facts and warn others NOT to make this same mistake.
Overall the hotel was below average when compared to most other Tauck hotels: good people, great history, nice location. We had a car so were very happy to have abundant parking and not be in the middle of the city. Getting to Great nearby places like Polignano a mare, Monopoli, or Matera was quick and easy.
Great things: Screens on the windows (hallelujah), lots of counter space in the bathrooms, quick service to the room if you request anything like the complementary water bottles or extra towels, comfortable king bed.
Not so great: need a way to properly "seal" the showers so you don't flood the bathroom floor, stupid hangers with "non-theft" tops that are a pain to use (do people really steal hangers from 5 star hotels?), deadly tile steps/floor ledges transitioning from the bedroom to the bathroom - deadly for 60+ year-olds who might forget during the night, terrible "hold the button down the whole time" hair dryers.
PAY ATTENTION if you book this hotel. There will be no second chance!!