Il Palazzotto | Residence & Winery

Wonderful stay at this hotel. While I'm not sure we stayed in an authentic cave room, but the experience was still memorable. The room was lovely. The staff were welcoming and attentive. We had a rental car and leaving it in the new part of the city, as the hotel suggested, could not have been easier using Piazza Bianco. They met us at the entrance to the garage and quickly had us in a shuttle straight to the hotel. No worries!

If you're looking for an unforgettable experience in the limestone caves of this magnificent city, look no further. There are rooms below the street level which are true caves -windowless and musty; "suite" rooms on the street level which are cave-like but are spacious and have good amenities; and "balcony" rooms on the second floor which are splendid, but not cave-like (personally, I prefer the second floor balcony rooms with light and air)||Now, if you're looking for a luxury experience with modern amenities, fresh air, bountiful breakfast, door-to-door service for your bags, etc.. then this is not for you.||Either way, the hotel staff could not be more wonderful. They try to accommodate you in every way possible. ||Just know what you're getting into when you come down to this lower part of Matera, which is a place of restored amazing limestone caves as opposed to the upper part which is where the rich people used to live.

We had planned a trip to Puglia with a one-night stop in Matera and booked Il Palazotto. Although our reservation was non-refundable, I could not have foreseen that my pregnancy would take a serious turn and I was hospitalized shortly after booking, making it impossible for us to travel. Every other part of our itinerary showed understanding — all accommodations, all transportation bookings, our boat trips, and even the cooking classes immediately offered refunds or vouchers. Il Palazotto was the only place that refused both a refund and even a simple voucher for a future stay. We weren’t asking for money back, only the chance to return once my health allowed it. For a hotel with such high prices and claimed standards, the lack of empathy and flexibility was extremely disappointing. Because of how this situation was handled, we will not consider staying at Il Palazotto in the future. Answer to the hotels respond: I would like to clarify a few points, as your message does not reflect our actual email exchange. You clearly stated in your email that I had until September 2025 to contact you in order to discuss a refund or voucher, so it would not expire. Due to the mentioned issues before and the demanding period after giving birth, I unfortunately did not have the capacity at that time to respond – my daughter was not even three months old. In November, I openly acknowledged this delay and reached out in good faith, honestly admitting my oversight and kindly asking for your understanding and flexibility. Therefore, I kindly ask you not to present the timeline in a way that suggests I acted outside the conditions you yourselves set. I truly hoped for a more understanding and customer-oriented approach but it is no wonder after reading the negative reviews that the customer service is as it is. Kind regards

Great from start to finish. Welcomed with a smile and a glass of wine. Room (well, cave) was excellent. Everything you need for a short stay. Might struggle with a few nights as there wasn't really much storage. |Make sure you are on good terms with whoever you share with, as there isn't much toilet privacy! It's all one room.|Breakfast was okay. It's one big table and a buffet. Had a great chat with the other people staying and their travel plans. All good fun. However the food choice was a little limited.

We stayed here as a family in August and it was exceptional. The hotel manager & staff were extremely helpful & kind throughout our visit. ||Matera is a magnificent part of the world, and well worth a visit. This hotel offers a very elegant place to stay in the right location, close to a nice couple of eateries and bar. Breakfast here was beautiful too. ||We used the TA&CO service to park outside the town. very very helpful and convenient, you do NOT want to drive in Matera !

Il Palazzotto extraordinary!! . From the moment we arrived, we felt like we had stepped back in time—in the best possible way. The atmosphere and setting are incredible.. It is very difficult when you return back to main mainland - as I called it!||Our cave room was a true “wow” experience—unique, beautifully designed, and surprisingly comfortable. One cannot describe just how special it feels to sleep in a cave room - where a priest once prayed!||What really made the stay memorable, though, was Antonio. He greeted us personally—walking down in the heat to meet us as we arrived, which was especially appreciated since the entrance is tucked away from the main road. That set the tone for the entire stay. His warmth and attentiveness made us feel like we were staying in a friend’s home. Truly, nothing was too much trouble. He booked us a table for dinner! gave us various tips - and even drew on a map!||The breakfast was amazing—fresh, local, and served with care. Every member of the staff we interacted with was kind, professional.||And whatever you do, don’t miss dinner at their restaurant—it was one of the best meals we had in Italy - and their desserts - to die for! . Make sure to try their local wines, too. ||This place is more than just a hotel—it’s an experience. We can't wait to return.

Hotel is in a great location but needs improvements and a little more customer service. Paid for a suite but was given a room where people walking by could look in our window. A few times people actually tried to open our door to the room. Lighting and outlets for charging devices need to be improved. Room looked great but would def reconsider.

What an absolute beauty of a hotel! And Antonio at the front desk was an absolute sweetheart!!! Very accommodating and the service is superb! Breakfast was beautiful and the cappuccino delicioso 🤌🏼 Would absolutely come back and stay here! And don’t forget to buy their wine 🍷 Such a unique experience!!