illesteva

I purchased a pair of glasses at the Illesteva boutique in Aventura Mall two days ago. At checkout, the sales associate clearly explained that I could exchange the glasses within 10 days at any Illesteva location, as long as I kept the white tag attached, which I did. Since Illesteva also has two boutiques in Miami, I later visited the Wynwood location, where I found another pair I liked better, also offered with a 10% discount. However, when I tried to make the exchange, the store manager told me they could not process it. Instead, I was instructed to return to the Aventura Mall location to receive a gift card and then come back to Wynwood to make the purchase, despite their policy stating that exchanges are accepted at any location within 10 days. The manager attempted to help by calling the Aventura store, but they were unable to issue a virtual gift card. I was also told that the 10% discount could not be applied if paying with a gift card, which makes no sense..especially for customers who receive gift cards as gifts. No solution or compensation was offered. I ultimately requested a refund, but since I am traveling, this resulted in approximately $25 in foreign exchange fees, and I ended up with none of the glasses I wanted. Overall, a very disappointing experience. The company does not seem to respect its own exchange policy and was unable to offer a reasonable accommodation.

ILLESTEVIA sunglasses are stylish, crafted from natural materials & equipped with genuine glass lenses, lightweight, easy to wear all day and still look sharp! Customer support was excellent-Matt G was not only polite, but extremely helpful and very attentive, making the overall experience smooth and pleasant. Highly recommend: they offer a great variety of frames and lens colors with polarized clear & comfy vision, 10 out of 10.

I’ve been trusting Illesteva with my prescription glasses for about a year now, and I honestly can’t express enough gratitude for this incredible store. From the diverse yet effortlessly down-to-earth vibe to the top-notch service, it’s a place that never disappoints. But the real reason I’m writing this review is to shine a well-deserved spotlight on a truly extraordinary employee named Amy! Every single time I walk into the store, she greets me with this genuinely radiant, bubbly energy that instantly lifts my mood. Her presence is magnetic — she has this beautiful, infectious positivity that just sweeps you off your feet. Amy makes the whole experience of getting glasses feel less like a chore and more like visiting a friend who just gets it. It’s rare to find someone who embodies such warmth and authenticity in customer service, and Illesteva is incredibly lucky to have her. Thank you, Amy, for being that bright ray of light, and thank you illesteva

Hands-down THE BEST Illesteva store I’ve been to so far! Just today I had difficulties finding parking and needed to get my sunglasses serviced. Well, ALI, one of their store reps, was KIND enough to come out of the store to pick up my glasses right from my car, replaced my nose pads while I waited outside, and come right back outside to hand them back to me—always with a smile! Ali, you are hands-down the nicest, kindest, and most welcoming rep I’ve stumbled across in YEARS! Thank you!!!

Loved the store! Goga was very kind

I knew this would be a great place for shade, but the surprise was the ease with which I ordered new prescriptions glasses (bifocals no less!). Melani had awesome customer service and ophthalmological know how, and even arranged for quick shipment to our home in Durham, NC. So dope!

I've been a repeate customer for about 5 years (normally visiting the Wynwood location on every trip I make to Miami). Late last year my favorite pair of Illesteva glasses were stolen. I was devastated when I went to your website and saw that they were no longer available. I called the store in New York and they were unable to locate them. Unwilling to give up, I called my favorite shop on New Years day, and Melani came to the rescue! I was honestly distraught and prepared to be further disappointed. Melani was extremely patient and went above and beyond to ensure she understood my request and then she did what I thought was impossible- she delivered! In addition to replacing the pair I lost, I also purchased an additional pair. She sent me photos of all color options and even found the color chart for tint/transition options to ensure I had the information needed to make an informed decision. She promptly followed up, and when I called to check in she ensured I had up to date information. Customers are normally quick to complain but I wanted to extend kudos, thanks Melani for keeping the customer at the center! I appreciate you and your efforts.

Helpful staff - very knowledgeable about their product. Helpful recommendations. Associate sanitized all glasses before and after and respected COVID protocols. Would highly recommend!

Own 3 pair of Illestevas...love them! Bought all... 3 years ago: Leonard's, Palm Beach (Tortoise & Amber) ... Customer service is excellent if shopping in Miami Beach or Brickell.

I went to their store in the Aventura mall 19501 Biscayne Blvd Space 1527 Aventura FL 33180, and I bought a pair of Mykonos Ace. They were fine at first, but in the next couple of days they caused irritation in my eyes, therefore I tried to return them to no avail, all I was offered is store credit, as their return policy does Not allow for a refund, something no one warned me about. I cant use the store credit, as All their sunglasses likely cause the same issue, and as this store revolves around sunglasses, it is Really irritating to be faced with no choice at all. My name is Aleksey Potashnikov, just in case you need to verify my information.

Amazing customer service, so happy with my purchase and how quickly they were able to fix my old lens. Thank you taci!

Awesome frames, great prices, friendly staff! I love that you can build your own pair of sunglasses! Ask for Nobi!