Imagine Cinemas Elgin Mills

Love the luxury seating in this theater. All cinemas should be this comfortable!! Great prices, great choice for an affordable night out. Especially on Tuesdays!!!! Only downside is the woman's washrooms.... always extremely dirty. I dont know why, but no matter what night I go there its always filthy. They should hire a washroom staff to clean the washrooms hourly because it always looks like a bomb went off in there. Regardless of the filthy washrooms... I will continue to go there because I always enjoy my movie nights when I go there, and the price is unbeatable 👍👍

I visited this location today to watch a movie with my children. This was not my first visit. I have been here multiple times before, and many people I know have also highly recommended this theatre. Ever since discovering this location, I have completely stopped going to the theatre I used to frequent. The overall satisfaction level has always been very high. The location is convenient, and the staff’s consistently friendly attitude and welcoming smiles deserve high praise. Today, we arrived about 20 minutes before the movie started. I bought popcorn for my children, and we were seated on time. However, about 10 minutes before the screening of Zootopia 2, I had to take my children out of the theatre. From the moment we entered, something felt wrong. It was hard to tell whether we were walking into a construction site or a Halloween setup. The surroundings were chaotic, and the smell of fresh paint and chemicals was overwhelming. I strongly believe that children should not be expected to watch a movie in such conditions, and I feel compelled to raise this concern. I requested that the ceiling fans be turned on to help reduce the odor. Instead, staff brought out Febreze and attempted to spray it. I asked whether this made any sense, considering that the chemical smell was already intense. Adding another chemical fragrance did not seem like common sense. I was told there were no other options. I requested a refund and asked several questions: Was this location forced to open by head office? Were there truly no safety or health guidelines in place under these conditions? It felt as though customer and employee well-being was completely disregarded in favor of continuing operations and generating revenue. I was deeply upset thinking about the staff, who likely had to work full-time while breathing in these fumes all day. Anyone would experience headaches or physical discomfort under such conditions. That alone is unacceptable. I cannot help but ask this: If the theatre’s executives or decision-makers had planned to bring their own families to watch a movie today, would they have allowed it? Or would they have advised them not to come? I sincerely ask that this business reconsider its priorities and recognize the importance of basic human consideration, for both customers and employees. A business that focuses only on making small amounts of money at the expense of health, safety, and dignity ultimately loses something far more valuable. Please operate with consideration and responsibility.

Love this theater specially the reclining seats. It's been renovated recently and looks nicer. Unfortunately, the picture was a bit fuzzy & not focused and was lacking color. I really wish they would have renovated their screen to show a more clear, brighter picture.

I don't see how anyone can rate this theatre less than a 5. Compared to Cineplex, you get the most bang for your buck here. They have affordable matinees and Tuesday pricing that makes it accessible to so many people. AND their reclining seats are so comfortable and spacious. There are a couple of movie theatres closer to us, but I'd rather drive the extra 15 minutes to go to Imagine Cinemas.

Great cinema. Very comfortable chairs.

Imagine Cinemas offers the same big screen showings at a smaller independent venue. This theatre has been around and the most unique aspect is its comfortable recliner seats. Be sure to reserve & sit near the front rows for the big screen experience. The theatre visitors are sparse and tickets can be ordered online ahead of time, before pickup at the gates. The screen is bright although it has a slight reflection during bright scenes. We do enjoy the convenience of coming to this theatre.

On December 4, I attended what was scheduled to be the final showing of Wicked For Good. I purchased my tickets online and, upon arrival, had them checked along with our popcorn. There were no ushers present at the front, so we entered the theater on our own. Approximately ten minutes into the movie, multiple ushers repeatedly looked into the theater before eventually approaching us to ask for our tickets. We were then informed that the movie had been canceled due to renovations. We were told we could remain if we wished, at which point an usher sprayed air freshener in the theater. Given the circumstances, we chose to leave. The manager apologized and issued a refund for our snacks. She explained that because the movie had already started, she could not process a ticket refund at the point of sale and instructed me to email my card details to receive the refund instead. She also acknowledged that the ushers had not been doing their job, which is why we were able to enter the theater despite the showtime having been canceled all day due to renovations. While the manager’s customer service during the interaction was professional and apologetic, the follow-up since then has been extremely disappointing. I have still not received my ticket refund despite sending follow-up emails and attempting to call the business multiple times, with no response. This experience reflects a series of poor operational failures, beginning with the lack of notification for a known cancellation and ending with unfulfilled refund almost a month later. I am leaving this review in the hope that it is seen and that my refund is finally issued.

Overall, I had a good experience at this cinema. The building itself looks modern and welcoming, and the atmosphere makes it a nice place to spend an evening. The movie quality and sound were great, and the seating was comfortable. However, the theater was colder than expected, which made it a little uncomfortable to sit through the whole film. Also, the cleanliness could be improved – it wasn’t terrible, but definitely not the cleanest compared to other cinemas. With just a bit more attention to comfort and upkeep, this place could easily be a perfect 5-star experience.