Imperial Hotel Gold Coast

I am writing to express my disappointment following our recent stay at your hotel. My partner and I have stayed at the Imperial many times over the years — from single rooms to penthouses — and we have always appreciated the comfort, quality, and service that set your hotel apart. Unfortunately, our most recent visit in a Lagoon Suite was our worst experience to date. We were informed by staff that there were known issues with the room, which makes it even more disappointing that we were allocated it. From the moment we arrived, it was clear the suite was not up to the standard we’ve come to expect. The toilet did not flush properly, several lamp shades were missing, and others were crooked or damaged. The couch was broken, and the bed was so worn and unsupportive that both my partner and I have since required multiple massages to ease the back pain we developed during our stay. This was meant to be a relaxing experience, but instead it was stressful and uncomfortable. Additionally, I could not shake the feeling that I was being unfairly judged during our stay — particularly because of my dreadlocks — which only added to the sense of unease and disappointment. We have always spoken highly of the Imperial Hotel and recommended it to friends and family, but this experience has left us questioning that loyalty. I would appreciate an explanation as to why we were placed in a room with known problems, and what steps the hotel can take to address this situation

I haven't stayed here since it used to be the Palazzo Versace, but nothing appears to have changed. The large circular courtyard and reception area are still very impressive. Soon I'm in my suite, which is also impressive but it's soon apparent on a closer look that maintenance has slipped, as there are many marks on doors and walls that a lick of paint could cover. This certainly would not have happened under the previous ownership or at a similar hotel such as the Langham chain. Many of the staff didn't appear overly friendly or cheerful, but overall I still had a pleasant and comfortable stay, and yes I'll stay again.

Stayed on the luxury escapes deal and had a fantastic time. Highlight was the piano player Cassidy Wilson in the bar on Friday and Saturday night-the hotel needs to advertise that he’s there better as he was exceptional. Four of us stayed in a lagoon view twin room and it’s a great space with incredible views. The pool area is lovely and I love the lavish decor, yes it wasn’t built yesterday so it’s not all brand new-but the high quality materials still look incredible and I loved seeing the Versace touches at every turn. Staff were all great, there was usually a line for breakfast but they worked hard to move it quickly. We all loved staying here, super convenient location and couldn’t fault it.

Rating the high tea lunch service. We sat in just to rear of the foyer in the lounge area. We had two round, cusioned chairs and a double seated lounge. A staff attended to us right away, so we ordered as we knew what we wanted. Food and drinks came oit fast, but we did seem to be the only ones there during what looked like a busy convention down the other end of the foyer. All the little savoury and sweet delights were delishous, we had the $69 high tea and some cocktails. There was a piano playing the entire time, it was a lovely and relaxing atmosphere, we were able to sit and catch up, which is always hard to do sometimes in a restauruant that is all jammed in together and too loud. No kids running around was great too. We could have easily sat there for a few more hours. We did have staff come and check if we needed more drinks. Shame we had to drive. I highly approve going for lunch and having a high tea, I've tried many of the high teas across the GC and this is by far one of my favourites.

It’s an interesting hotel as you can see how opulent it would’ve been in the 2000s and early 2010s with the Versace branding and clout and celebrity visits. But the rebrand and withdrawal of a lot of funding has made it go downhill, it would be very expensive to run a hotel of that size especially in Australia and corners have been cut and experience reduced as it’s just a slightly upmarket hotel now with dated and worn furniture and interior and exterior paint that’s very 2000s. Without the name and prestige it’s just a dated ‘luxury’ hotel that can’t provide the level of five star service it used to and can’t afford to replace and upgrade as the hotel is massive. It doesn’t have the historical significance at the moment to be a Raffles so it’s sort of stuck being a a worn and unloved version of its former self with reduced service and menu alongside the unused rolls Royce out the front, antique chandelier and beautiful flooring and pool. It’s interesting to see the opulent architectural features but for $300 you can have a better location and furniture and plumbing elsewhere. Also with the Marina Mirage shopping centre also a shadow of its former self and being demolished for a luxury hotel, there aren’t really places to eat where there were restaurants, cafes, supermarket and McDonald’s before right next door. The location is far from the new upmarket hub of modern eateries and breweries at Broadbeach and isn’t near the beach and public transport. In the past it had multiple restaurants and a shopping centre next door but now it’s kind of isolated. You’d get better value and a more luxury experience staying in Broadbeach in Peppers or similar next to the lightrail and options of buzzing restaurants or upmarket Mamasan and fine dining around the Star Casino and Pacific Fair shopping centre. The Imperial’s location is marooned and isolated away from the hub now if you have money it makes more sense to stay closer to that area and have a nicer hotel as there isn’t anything around the Imperial anymore and not much dining. The pool is beautiful and Italian theme is unique but doesn’t justify the price now unless you want to uber all the time to Broadbeach or stick to a limited menu. I wonder how this hotel will do when a newer more luxurious one will be built on the Marina Mirage site next door.

I’m from Brisbane and have stayed here numerous times, but this review is all about the continental breakfast — it’s absolutely worth the drive! The food is delicious, the service is top-notch, and the atmosphere is always welcoming. I drove all the way from Brisbane just for breakfast and it didn’t disappoint. About 40 minutes before breakfast ended, I asked a staff member if they could whip more cream. He was so kind and offered to do it, even though it would take 15 minutes. I declined, but really appreciated the gesture — that’s great service. Just one small suggestion: please keep a bit more whipped cream on hand!

Awesome Luxury experience with a great package deal including daily buffet breakfast, $50 daily dining credit, welcome drink and late checkout in a Lagoon King room with spa. Food was great (at Il Barocco restaurant and Le Jardin bar), bedding was super comfortable, entertainment (Cassidy Wilson, pianist and singer) was fabulous, overall vibe was high class. It is in a quiet area with a marina nearby with restaurants or walk 15-20 minutes to Tedder Avenue for other dining options (and divine gelato at Rose Gelataria). Convenient location with bus stop across the road and for less than a dollar you can travel to Pacific Fair, Broadbeach or Harbourtown for shopping and food. The beach is a short 3 minute walk away behind the Sheraton across the road, where it is also perfect for a morning walk by the beach. The pool was wonderful with a segregated area for adults only and the sun lounges were very comfy. Section in the middle of the pool area for the kids to play in the sand. Overall the experience was wonderful and highly recommended. Will be back!

We thoroughly enjoyed the candlelit tribute to the Beetles on strings at the Imperial Hotel Gold Coast. Perfect venue to have a drink or two before the show or even a meal! The ballroom where the concert was held has brilliant acoustics. Highly recommend!