Impiana KLCC Hotel

Impiana KLCC Hotel is ideally located in the heart of Kuala Lumpur, making it a fantastic choice for travelers. Its proximity to the iconic Twin Towers, within walking distance, is a major highlight. Additionally, the covered walking bridge that connects directly to the hotel is incredibly convenient for getting around the city. The breakfast offered is excellent, with a wide variety of options to suit different tastes. It’s a great way to start the day. The staff at the hotel are another standout feature – always friendly, polite, and welcoming, ensuring a pleasant stay. However, the hotel does show signs of age and could benefit from refurbishment. While the facilities are functional, modern updates would significantly enhance the overall experience. Overall, Impiana KLCC Hotel offers great value for its central location, excellent service, and good breakfast, but it could improve with some upgrades to its infrastructure.

I’ve been thoroughly impressed with my stay here. The service has been top-notch, with the staff always attentive and accommodating to my needs. The room itself was comfortable and well-appointed, and I was pleasantly surprised to receive a room upgrade.||The real highlight of my stay has been the club lounge. The ambiance is fantastic, and the food and beverage offerings are excellent. It’s the perfect place to relax and unwind after a long day of exploring. The hotel’s facilities are also impressive, with a well-equipped gym and a beautiful pool.

This was my second stay at Impiana after many years. The hotel is decent, but I believe it has the potential to be better. Let’s start with the room. I had a comfortable sleep, but the bathroom was disappointing due to a persistent unpleasant odor, similar to a 'pee' smell. I tried flushing multiple times, but the smell lingered. The windows were in bad condition. I suggest thoroughly cleaning them, both inside and outside. The breakfast was enjoyable. While the variety of options was limited, the food was tasty and satisfying, which I appreciated. As for the reception area, I feel the staff could benefit from additional training. While I didn’t experience any issues personally, I noticed their tone and manner towards the guest ahead of me were quite rude. Thank you, Impiana. I hope to see improvements in your service, rooms, and overall experience in the future.

This hotel is a good hotel overall. I didn't award 5 stars because the room was a little tired, especially the bathroom, fixtures and fittings etc. we also found very tiny insects on a number of occasions which we pointed out to the staff. The staff are excellent! There wasn't one member of the team that we came across who didn't smile and say good day. Special mention must be for Ridzuan who is an excellent concierge, giving us directions and helping wherever he could. Nothing was too much trouble and he asked nothing in return. Next is Zahidan who checked us in. What a wonderful fella. He was very friendly from the start and very professional. All staff were excellent but these two stood out and represented the hotel in the best possible way. Breakfast is a little lacking in terms of European options but the hot food counter is very good and makes up for it. I would have liked to see a bit more variety in fruit for a tropical country like Malaysia. It's nowhere near as bad as some of the reviews I read. It's perfectly acceptable. The pool is great and a good size to get laps in. The gym is nice and airy. Despite the downsides, I would go back because of the service. Hopefully the rooms will get a refresh in the near future. Thanks to everyone

This is my second time staying at Impiana KLCC Hotel. It’s always my first choice whenever I attend an event at KLCC because of its proximity, strategic location, and excellent breakfast with a wide variety of options.||My recent experience was outstanding. The staff were attentive and welcoming, and I’d like to give a big thank you to Zahidan and Azman for making my stay memorable. I was also upgraded to a Deluxe King Plus room due to availability.||The overall service provided by the hotel was very satisfying and met my expectations. I’ll definitely choose this hotel again in the future.

Lacking in many aspects. AC was not working the whole stay. We gave it the benefit of the doubt for a few hours. Then we informed them and they came to repair but no changes. During the first day, didn’t get face towels, iron, also fridge and one of the plugs near the bed were not working. We basically didn’t get half of the amenities we paid for. When asked about the iron, they told us to check the wardrobe? Oh silly us, we didn’t think of it before troubling ourselves to contact them. When we provided this feedback during checkout out and expressed that the most pressing issue was the AC, they said that if they were told earlier they would’ve given us late check out. I was fuming but let it go. Please tell me you want us to stay longer and suffer the heat? Even the hallway, the lobby and the walk bridge were colder than our “sauna” room. The lack of awareness was appalling. I will be reporting this to the Tourism Board. Thanks for all that you were lacking and for no rectification on your end. In terms of food, mediocre at best. Soggy hash browns, hard undercooked fried rice, only one type of cheese, to top it off, they only provide butter out of a big jar. When asked, they said it’s because many people took their mini butter with them before. Same when asked about the face towels. They only provide upon request as many face towels went missing before. Why do paying customers have to bear the brunt? Such CHEAP mentality coming from a 4 star hotel. Took forever to top up items that ran out. One time, one of us asked about the milk next to the cereals, they told her to go get the hot milk at the coffee area for her cereal. The audacity! This person shouldnt be working in hospitality. You have to pay extra to get coffee from the coffee machine, only terrible watery coffee available with the buffet. BEWARE. Stay here if you like to be sweaty all the time. Is it a hotel room or a sauna?

Last stay at this hotel in 2013. Good location, very spacious room riendlly staffs and gpod spread of breakfast. Nevertheless, the hotel need a good upgrade, epsecially the rooms. Really run down. The flooring has that creaking sound when u walk on it, the toilet with cracking flooring. Swimming pool n spa was really awesome. Will defitnitely come back again. Thank you Impiana.

This is my first time visit and unfortunately I’m disappointed for the staff’s rude behaviour at the reception and some at the breakfast too!, the cleanliness of the room is what shocked me. The rooms we reserved ( 3 rooms ) were dirty and the AC keeps shutting down on its own and it suddenly gets really hot and uncomfortable. However, i think the manager is who gave us a free upgrade to make it up for us. But even the upgraded room wasn’t 100% clean . In addition, their breakfast lacked freshness since one of their fruit selections had mold. The location is the best thing about this place but i do not recommend this place and definitely not visiting again.

REVIEWER # 4 Talk about FANCY! Whoa! Impiana KLCC Hotel did not disappoint! I strongly encourage you to get the club room access so you can get all the perks of the amazing amenities: *unlimited Wi-Fi access *Daily afternoon tea *Daily breakfast *Complementary use of the club lounge for up to 2 hours *Complimentary coffee, tea and non-alcoholic beverages throughout the whole day (bonus!) The location is perfect, it's right in the heart of Kuala Lumpur; you can walk to the Berjaya Times Square and the KLCC Park. The staffs were extremely helpful and efficient especially the registration counters. The hotel offers a great infinity pool. I didn't get the chance to relax in it because the weather had a mind of its own, but it was such a beautiful view from my hotel window. The hotel was fabulous-everything from the front lobby with that beautiful, shiny chandelier, to the stellar customer service....all the way to the hotel room (we'll get to that in a minute)...and lastly, the wonderful luxury of having the club floor access where it was complimentary beverages all day, free breakfast and daily evening cocktails with finger foods from the hours of 5:30-7:30PM (You know I didn't miss a day of the complimentary breakfast or happy hour, right!) The breakfast options were delicious. I love the Asian selection and the Dim Sum every morning! Now, let's move on to the room that I was in! Whoa, the room was EVERYTHING! Pictures do not justice. I was stunned when I walked into the room and seen the setup. Located on the 16th floor facing the main street with wonderful views of the City and the Twin Towers; it was just priceless. The rooms were clean all the time and the housekeepers are extremely nice and helpful. Did I mention the see-thru window that looked into the bathroom from the bedroom? A total baby making room ;-/ I was in a king bedroom and the bed was SO comfortable! OMG. Somethings I didn't like about the room is that the sinks would clog up; water from the shower would spill from the cracks of the doors and make huge puddles on the floor. Overall bathroom needs a little TLC. I love that the hotel has the bridge connected on the 16th floor. It was so convenient to get to the other side of the city and avoiding the heat and crowds at the same time. The room service gentlemen were total sweethearts! Big shout out to Suhaimirahman AKA DJ Mymax! Not only was he a cutie but he was so great to pick up my bags from my room and assist me downstairs. He also informed me about the club lounge and the showers that I could use even after I had checked out of my room. One of the best places to stay when in KL! :)

Wow this hotel is so fancy, like 8 people available for opening the doors for you, to take your bags and to welcome you. You got this welcomedrink at the lobby and there was a fast check-in. The room was great! Awesome view, good complementaries as fruits, water and the daily stuff in the bathroom. There was a bathtub, king zice bed and a safetybox. The tv showed films in english and had many channels. Ok so the hotel had a great breakfast buffe, they served lunch afternoon tea and dinnerbuffe for those who wanted. It had a great pool with sun between 9 to 14. It was not big and had space for about 16 sunchairs. You could order both food and drinks there. The localusarion was awesome, nex to petrona twintowers wich you can see from the pool. Great restaurants in the near for exampel skillet. You should really ho there if you have the time and money. A little expensive this hotel but deffenietly worth the price!

We had a gala dinner. Complete with cultural dance and music. All the indigenous tribes dances of Malaysia were represented. The food was a buffet. Traditional offerings were watered down a little. Didn't have zing. For example there was a rendang with thin sliced beef rather than chunks. Anyhow we paid rm185 for a bottle of Chilean wine that seemed drinkable but our argentine colleagues were not keen to participate. A fun night in warm ambience. The local fare & desserts were less sizzling than expected.

It would be great if you stay at the new wing (which is the club suit with free evening cocktails and canapés). The old wing are bid rundown.

A great hotel by its name - This hotel is a 5 star hotel and it is extremely popular among tourist and corporate. This is due to its strategic location - just opposite the Petronas Twin Towers and it is within 5 minutes' walk from the hotel to the twin towers. This hotel offers a fantastic view and definitely the facilities are excellent. Impiana KLCC is actually a business hotel and it is connected to the fully air-conditioned link-bridge that links to the Kuala Lumpur Convention Centre to Pavilion and Bukit Bintang. This hotel has 519 rooms and all rooms are equipped with free Wi-Fi in which the connection is relatively good. Room sizes are at 30 square metres to 123 square metres. There are a total of 9 categories of rooms starting from superior queen to Impiana Suite. Don't be taken aback when you see the size of the reception area. Although it looks slightly small - it is designed purposely to suite business people who are relatively having a mind of quick check-in and check-out. Their famous Swasana Spa has noted to be one of the best available spas in town and Cedar on 15 offers one of the best places for hangout and rooftop dining. Food is sumptuous and the portion is huge plus the ambiance is refined and fantastic! Added advantage is the price is reasonable not overpriced. Lunch time or dinner time is rather quiet at this place, so be sure to have advance booking to reserve a nice view here :)

Fantastic location, awesome breakfast buffet, friendly staff, nice lounge and pool but that's about it. The rooms are poorly maintained and a bit outdated for how nice the rest of the hotel is. The bathrooms in the room are a total joke. No ventilation, cracked tiles, nasty grout and the shower is poorly designed. If the shower head is on and the water not pointed directly into the tub the entire bathroom will become a pond. The beds are fairly comfortable but the whole room didn't give you that clean feeling. It was a little grimy to be honest. The breakfast buffet was definitely 5 stars. They had a huge variety of food from Malay, Indian, Western, Chinese and so on. They even have a coffee bar with fresh made cappuccinos and lattes. This place is definitely hit and miss on several accounts. For the price fork over a little more and stay at the JW Marriott across the street.

Impiana Hotel was where my ABRSM piano exams would also be at. I've been in the waiting room and specially booked hotel rooms many many times during my piano days. The hotel in itself is grand, I could tell even from just entering the lobby area with glass chandeliers dangling down from the ceiling. The waiting room had sofas for nervous examinees and accompanying parents to sit on while their wait for their turn to be called out. When my name was called, I had to sit on the chairs outside of the exam room and I was really really nervous because I could hear the person before me play their pieces and the examiner's voice from outside on the hallway. The rooms weren't sound proof although the sound was sort of muffled. Sort of. When I went in, the room was nicely carpeted and my examiner was given a nice carved wooden table and chair. The room was spacious, and there at the center of it was the Kawai grand piano. Overall, I think the hotel was beautiful decorated and very well maintained. I just wished they'd do something about making the room a bit more sound proof. You never know what family arguments or confidential business discussions might be going on behind those hotel room doors. Just saying.