Impiana KLCC Hotel

We stayed 2nights at Impiana KLCC. They present themself as a 5* hotel at booking.com. The location is excellent, if you here for the New Year fireworks this is an excellent place with view, just make sure to book a table at the 15th floor bar. And you have your windows facing the pool. They have excellent breakfast with many options to choose; however, they do not catch the lack of cheese as it get quickly finished. The reception hall is good and spacious, check in is fast as they request the info on WhatsApp before your arrival. The bed matrasses and pillow are excellent for a good sleep, we enjoyed it. Now, we come to negative parts. If you are looking for a deluxe 5* hotel, just skip this one. Perhaps it used to be 5* 15-20years ago, but now it is worn out and old, probably that’s why many locals are staying here. The bathroom is dirty with stains that weren’t cleaned for long. The body gel dispenser is not functioning, they offer a kettle but due to small basin you can not use it and have to it cup by cup. The toilet flush is terrible, you have to push it and hold so the water goes, and if you realise it the water will stop, as a result there is no pressure and it does not flush good ((

We enjoyed a very good 5 night stay here & the hotel is in an excellent location, right in the heart of KLCC. Its walking distance to the twin towers, Suria mall, KLCC park & Bukit Bintang is a short distance in the other direction - all connected by cool covered walkways or underground. The room was large with a big bathroom & clever set up for dual suitcases, big drawers, plenty of hanging space & had a very comfortable large bed. There is a well equipped gym with an excellent view of the Petronas twin towers. The pool is large & clean, but has limited sun loungers. The only negatives were the road noise (you’re in KLCC), average quality breakfast & the wi fi does not run through the whole property (N/A by the pool or gym) Overall the Impiana is a good value, older style hotel, that is well kept & run by good, friendly staff.

I had a wonderful stay at Impiana Hotel, thanks to the exceptional care and professionalism of their staff. A special thanks to Caren, the Guest Relations Manager, who went above and beyond to make my daughter’s 5th birthday truly memorable. She was incredibly friendly, helpful, and thoughtful, arranging a small cake with “Happy Birthday” written in our room. This kind gesture really delighted my daughter and made the occasion extra special. I deeply appreciate Caren’s excellent service and customer care and wish her all the very best for the future. Merry Christmas! Additionally, the staff at Impiana Hotel were consistently professional, courteous, and attentive throughout our stay, creating a warm and welcoming atmosphere. Finally, a big thank you to Rasel (or Rasal) from housekeeping, who beautifully arranged the bed with a dove-shaped bed sheet to celebrate my daughter’s birthday. Such creativity and attention to detail did not go unnoticed and added a lovely touch to our experience. I highly recommend Impiana Hotel for its outstanding service and heartfelt hospitality.

I don’t understand the negative reviews. We received a very warm welcome, and everything was clearly explained. The room was spacious and clean. The service and staff were very friendly and respectful, and the breakfast was rich and varied. The location was very good and it has a direct connection to the KLCC and shopping Centers via walking bridge. From a european travelers point of view, I can not complain!

HORRIBLE, I waited in line for 20 minutes because this European tour group was taking forever for no reason. I was there before them and their tour guide literally walked in front of me when they previously asked me and knew that I was in line in front of them. What a joke. But when I checked in there was this guy who helped check in early which was nice. The car people are nice. The bag people are not nice. The restaurant people are nice. I also like how this hotel has a tunnel connected to another building, it’s cool. But this experience was such a sick one. find a better hotel where the staff are more efficient.

Our friend highly recommended this hotel to us but we were a little disappointed that we didn't get to experience what she has experienced. We booked 3 rooms, the rooms were in good size, however it the design were dated and the rooms are very dim even with all the lights on. Our toilet flush was very very weak, have to flush many times just to flush the toilet paper away. Breakfast was included and the spread were great! We all enjoyed the daily breakfast. Location was GREAT. It has a sheltered overhead walkway to the convention centre, Pavilion, KLCC. Overall its an ok place if you are not fussy but I will not stay here again as there are other choices nearby with better qualities.

Hello,|I stayed for three nights at the Impiana KLCC Hotel in Kuala Lumpur with my daughter, and I would like to sincerely thank Miss Karen, the front desk manager.||From the moment we arrived, she welcomed us with warmth, professionalism, and genuine attention. Throughout our stay, she was always available, attentive, and ready to help us with efficiency and kindness.||Her attitude truly made a difference. I’ve stayed in other hotels in Kuala Lumpur, including the Sunway, but I haven’t experienced this same level of dedication and service. You can tell Miss Karen is passionate about her work and treats every guest with great respect.||She is, without a doubt, a valuable asset to the hotel. People like her turn a simple stay into a memorable experience.

Nice hotel, good facilities, nice view from the pool, which was heated, so you could easily go in and have a swim. Staff was friendly and helpful. Especially Mr Son, who took really good care of me. Also staff in the Club Lounge were lovely and welcoming Only one thing could be improved, more vegan/vegetarian food

REVIEWER # 4 Talk about FANCY! Whoa! Impiana KLCC Hotel did not disappoint! I strongly encourage you to get the club room access so you can get all the perks of the amazing amenities: *unlimited Wi-Fi access *Daily afternoon tea *Daily breakfast *Complementary use of the club lounge for up to 2 hours *Complimentary coffee, tea and non-alcoholic beverages throughout the whole day (bonus!) The location is perfect, it's right in the heart of Kuala Lumpur; you can walk to the Berjaya Times Square and the KLCC Park. The staffs were extremely helpful and efficient especially the registration counters. The hotel offers a great infinity pool. I didn't get the chance to relax in it because the weather had a mind of its own, but it was such a beautiful view from my hotel window. The hotel was fabulous-everything from the front lobby with that beautiful, shiny chandelier, to the stellar customer service....all the way to the hotel room (we'll get to that in a minute)...and lastly, the wonderful luxury of having the club floor access where it was complimentary beverages all day, free breakfast and daily evening cocktails with finger foods from the hours of 5:30-7:30PM (You know I didn't miss a day of the complimentary breakfast or happy hour, right!) The breakfast options were delicious. I love the Asian selection and the Dim Sum every morning! Now, let's move on to the room that I was in! Whoa, the room was EVERYTHING! Pictures do not justice. I was stunned when I walked into the room and seen the setup. Located on the 16th floor facing the main street with wonderful views of the City and the Twin Towers; it was just priceless. The rooms were clean all the time and the housekeepers are extremely nice and helpful. Did I mention the see-thru window that looked into the bathroom from the bedroom? A total baby making room ;-/ I was in a king bedroom and the bed was SO comfortable! OMG. Somethings I didn't like about the room is that the sinks would clog up; water from the shower would spill from the cracks of the doors and make huge puddles on the floor. Overall bathroom needs a little TLC. I love that the hotel has the bridge connected on the 16th floor. It was so convenient to get to the other side of the city and avoiding the heat and crowds at the same time. The room service gentlemen were total sweethearts! Big shout out to Suhaimirahman AKA DJ Mymax! Not only was he a cutie but he was so great to pick up my bags from my room and assist me downstairs. He also informed me about the club lounge and the showers that I could use even after I had checked out of my room. One of the best places to stay when in KL! :)

Wow this hotel is so fancy, like 8 people available for opening the doors for you, to take your bags and to welcome you. You got this welcomedrink at the lobby and there was a fast check-in. The room was great! Awesome view, good complementaries as fruits, water and the daily stuff in the bathroom. There was a bathtub, king zice bed and a safetybox. The tv showed films in english and had many channels. Ok so the hotel had a great breakfast buffe, they served lunch afternoon tea and dinnerbuffe for those who wanted. It had a great pool with sun between 9 to 14. It was not big and had space for about 16 sunchairs. You could order both food and drinks there. The localusarion was awesome, nex to petrona twintowers wich you can see from the pool. Great restaurants in the near for exampel skillet. You should really ho there if you have the time and money. A little expensive this hotel but deffenietly worth the price!

We had a gala dinner. Complete with cultural dance and music. All the indigenous tribes dances of Malaysia were represented. The food was a buffet. Traditional offerings were watered down a little. Didn't have zing. For example there was a rendang with thin sliced beef rather than chunks. Anyhow we paid rm185 for a bottle of Chilean wine that seemed drinkable but our argentine colleagues were not keen to participate. A fun night in warm ambience. The local fare & desserts were less sizzling than expected.

It would be great if you stay at the new wing (which is the club suit with free evening cocktails and canapés). The old wing are bid rundown.

A great hotel by its name - This hotel is a 5 star hotel and it is extremely popular among tourist and corporate. This is due to its strategic location - just opposite the Petronas Twin Towers and it is within 5 minutes' walk from the hotel to the twin towers. This hotel offers a fantastic view and definitely the facilities are excellent. Impiana KLCC is actually a business hotel and it is connected to the fully air-conditioned link-bridge that links to the Kuala Lumpur Convention Centre to Pavilion and Bukit Bintang. This hotel has 519 rooms and all rooms are equipped with free Wi-Fi in which the connection is relatively good. Room sizes are at 30 square metres to 123 square metres. There are a total of 9 categories of rooms starting from superior queen to Impiana Suite. Don't be taken aback when you see the size of the reception area. Although it looks slightly small - it is designed purposely to suite business people who are relatively having a mind of quick check-in and check-out. Their famous Swasana Spa has noted to be one of the best available spas in town and Cedar on 15 offers one of the best places for hangout and rooftop dining. Food is sumptuous and the portion is huge plus the ambiance is refined and fantastic! Added advantage is the price is reasonable not overpriced. Lunch time or dinner time is rather quiet at this place, so be sure to have advance booking to reserve a nice view here :)

Fantastic location, awesome breakfast buffet, friendly staff, nice lounge and pool but that's about it. The rooms are poorly maintained and a bit outdated for how nice the rest of the hotel is. The bathrooms in the room are a total joke. No ventilation, cracked tiles, nasty grout and the shower is poorly designed. If the shower head is on and the water not pointed directly into the tub the entire bathroom will become a pond. The beds are fairly comfortable but the whole room didn't give you that clean feeling. It was a little grimy to be honest. The breakfast buffet was definitely 5 stars. They had a huge variety of food from Malay, Indian, Western, Chinese and so on. They even have a coffee bar with fresh made cappuccinos and lattes. This place is definitely hit and miss on several accounts. For the price fork over a little more and stay at the JW Marriott across the street.

Impiana Hotel was where my ABRSM piano exams would also be at. I've been in the waiting room and specially booked hotel rooms many many times during my piano days. The hotel in itself is grand, I could tell even from just entering the lobby area with glass chandeliers dangling down from the ceiling. The waiting room had sofas for nervous examinees and accompanying parents to sit on while their wait for their turn to be called out. When my name was called, I had to sit on the chairs outside of the exam room and I was really really nervous because I could hear the person before me play their pieces and the examiner's voice from outside on the hallway. The rooms weren't sound proof although the sound was sort of muffled. Sort of. When I went in, the room was nicely carpeted and my examiner was given a nice carved wooden table and chair. The room was spacious, and there at the center of it was the Kawai grand piano. Overall, I think the hotel was beautiful decorated and very well maintained. I just wished they'd do something about making the room a bit more sound proof. You never know what family arguments or confidential business discussions might be going on behind those hotel room doors. Just saying.