Impiana KLCC Hotel

Hello,|I stayed for three nights at the Impiana KLCC Hotel in Kuala Lumpur with my daughter, and I would like to sincerely thank Miss Karen, the front desk manager.||From the moment we arrived, she welcomed us with warmth, professionalism, and genuine attention. Throughout our stay, she was always available, attentive, and ready to help us with efficiency and kindness.||Her attitude truly made a difference. I’ve stayed in other hotels in Kuala Lumpur, including the Sunway, but I haven’t experienced this same level of dedication and service. You can tell Miss Karen is passionate about her work and treats every guest with great respect.||She is, without a doubt, a valuable asset to the hotel. People like her turn a simple stay into a memorable experience.

Location very near with attactive places. All just walking distance but imo, the cleanliness of toilet need to improve. The hose bidet quite dirty with black mud and floor also need to brush thoroughly. Other than that, nice room and good hospitality.

The hotel's location was a big plus and the link bridge to KLCC Suria is so convenient. You can even walk to Bukit Bintang from the link bridge which is great and Pavillion is one of my favourite mall. The staff were friendly and helpful. I like the buffet breakfast with food that I enjoy. However, I would like to give some feedback on the housekeeping service. It was inconsistent as sometimes things were provided on certain days and not on other days. Not sure if the housekeeping staff have a list to follow on what to do. For example, the tissue box was not provided even though it was empty. The items in amenities bag were different on different days. The housekeeping staff were friendly and would willingly refill/replace whatever was lacking/missing (eg toilet paper). Overall, despite the above issues, Impiana is still a good hotel, to stay as it is convenient and relatively close to the Conlay MRT station and KLCC. Kudos to the concierge and reception staff.

I stayed at Impiana Hotel KL from 30 January to 1 February with my family and my mother-in-law who uses a wheelchair. We booked two rooms on Level 8. Our trip was primarily to attend the 3-day DRT Show at the KL Convention Centre while also spending family time dining around the KLCC area. The hotel location is undeniably excellent. Overall, the hotel has good potential. The breakfast was enjoyable and the chef was attentive. After I informed him about my food allergy, he immediately suggested suitable options. The food quality was good and the hotel cleanliness met expectations. However, several serious service failures significantly affected our stay. First, the housekeeping service was unacceptable. Requesting additional drinking water became unnecessarily difficult. The staff refused to provide more than two very small bottles. The front office said refills were allowed, yet housekeeping repeatedly resisted simple requests. Drinking water is a basic necessity, not a luxury item. Making guests struggle over something this minor reflects poor service culture. Second, the swimming pool management was extremely disappointing. I cancelled my swim after seeing multiple guests entering the pool wearing casual street clothing. Pool and recreation staff should enforce proper swimwear rules. Casual clothing materials can damage filtration systems and raise hygiene concerns. The lack of enforcement shows negligence and poor supervision. I brought swimwear but completely lost confidence in using the facility. The most serious issue was accessibility and parking for wheelchair users. Designated disabled parking bays were occupied by able-bodied guests, and no enforcement action was visible. As a result, we were forced to park in a narrow area on Level 4A, which was extremely challenging for wheelchair access. This is not a minor inconvenience — it is a fundamental accessibility failure and reflects poorly on the hotel’s commitment to disabled guests. In conclusion, while the hotel has strengths in location, food quality, and cleanliness, the failures in housekeeping service, pool supervision, and accessibility management are too significant to ignore. Because of these issues, I cannot justify a 5-star rating. This stay deserves no more than 2 stars.

First impressions were very good, a great location, impressive foyer and friendly reception staff. This did not last, unfortunately. This place needs a good cleaning and upgrade of fixtures and fittings. The tile grouting in the bathroom shower was filthy, I doubt that it was ever cleaned, the sliding door to the bathroom was difficult to open/close and I felt it could come off its runner at any time and was dangerous. There was a piece of dirt on the floor beside the general elevators that was not cleaned during my 2 day stay. So not much attention paid by cleaning staff. A lot of the seats in the restaurant were scuffed and stained and looked bad. The staff in reception were friendly and efficient but elsewhere, particularly the restaurant, the staff did not interact at all. I found that the WiFi signal dropped quite frequently which was frustrating as I had a small bit of work to do that took longer due to this disruption. On the positive side it's location is fantastic, a short and pleasant stroll to KLCC Park. It wouldn't take much to improve this hotel, some effort and staff training, but in the meantime there are plenty of hotel choices in KL and I would be reluctant to stay here again.

Lovely hotel with a beautiful view of Kuala Lumpur. I really enjoyed the connection to the walkway system that leads to shopping centers, food courts, and tourist destinations. Keeps guest safe and out of the heat. Pros: Location, friendly reception staff, gym, stunning pool area. Cons: WiFi was spotty at times. I also had a weird encounter with a bellhop in the front pickup/ drop off area. He wanted to know where I was from and said “you give me American dollar and I help you with your bags. I’m new here I have no salary yet.” I’m happy to tip but I don’t like feeling haggled by hotel staff.

We had a wonderful stay at this hotel! From check-in to check-out, everything was smooth and pleasant. The room was clean, spacious, and very comfortable. The facilities were well-maintained, and the overall atmosphere was relaxing and welcoming. A special thank you to Ridzuan for his outstanding service. He was incredibly friendly, attentive, and always ready to assist with a smile. His professionalism and warm hospitality truly made our stay even more enjoyable. He went the extra mile to ensure we were comfortable, and we really appreciated his effort. Highly recommend this hotel, and we will definitely be back again! 😊

I had a great stay. Check-in was fast and smooth, and the room was clean and spacious. The doorman/concierge really stood out — very professional, always smiling, and quick to assist guests. The location is convenient if you’re attending a conference at KLCC. It’s connected by a link bridge and close to malls, markets, and a monorail station (about 7 minutes’ walk away). Excellent service and convenience.

REVIEWER # 4 Talk about FANCY! Whoa! Impiana KLCC Hotel did not disappoint! I strongly encourage you to get the club room access so you can get all the perks of the amazing amenities: *unlimited Wi-Fi access *Daily afternoon tea *Daily breakfast *Complementary use of the club lounge for up to 2 hours *Complimentary coffee, tea and non-alcoholic beverages throughout the whole day (bonus!) The location is perfect, it's right in the heart of Kuala Lumpur; you can walk to the Berjaya Times Square and the KLCC Park. The staffs were extremely helpful and efficient especially the registration counters. The hotel offers a great infinity pool. I didn't get the chance to relax in it because the weather had a mind of its own, but it was such a beautiful view from my hotel window. The hotel was fabulous-everything from the front lobby with that beautiful, shiny chandelier, to the stellar customer service....all the way to the hotel room (we'll get to that in a minute)...and lastly, the wonderful luxury of having the club floor access where it was complimentary beverages all day, free breakfast and daily evening cocktails with finger foods from the hours of 5:30-7:30PM (You know I didn't miss a day of the complimentary breakfast or happy hour, right!) The breakfast options were delicious. I love the Asian selection and the Dim Sum every morning! Now, let's move on to the room that I was in! Whoa, the room was EVERYTHING! Pictures do not justice. I was stunned when I walked into the room and seen the setup. Located on the 16th floor facing the main street with wonderful views of the City and the Twin Towers; it was just priceless. The rooms were clean all the time and the housekeepers are extremely nice and helpful. Did I mention the see-thru window that looked into the bathroom from the bedroom? A total baby making room ;-/ I was in a king bedroom and the bed was SO comfortable! OMG. Somethings I didn't like about the room is that the sinks would clog up; water from the shower would spill from the cracks of the doors and make huge puddles on the floor. Overall bathroom needs a little TLC. I love that the hotel has the bridge connected on the 16th floor. It was so convenient to get to the other side of the city and avoiding the heat and crowds at the same time. The room service gentlemen were total sweethearts! Big shout out to Suhaimirahman AKA DJ Mymax! Not only was he a cutie but he was so great to pick up my bags from my room and assist me downstairs. He also informed me about the club lounge and the showers that I could use even after I had checked out of my room. One of the best places to stay when in KL! :)

Wow this hotel is so fancy, like 8 people available for opening the doors for you, to take your bags and to welcome you. You got this welcomedrink at the lobby and there was a fast check-in. The room was great! Awesome view, good complementaries as fruits, water and the daily stuff in the bathroom. There was a bathtub, king zice bed and a safetybox. The tv showed films in english and had many channels. Ok so the hotel had a great breakfast buffe, they served lunch afternoon tea and dinnerbuffe for those who wanted. It had a great pool with sun between 9 to 14. It was not big and had space for about 16 sunchairs. You could order both food and drinks there. The localusarion was awesome, nex to petrona twintowers wich you can see from the pool. Great restaurants in the near for exampel skillet. You should really ho there if you have the time and money. A little expensive this hotel but deffenietly worth the price!

We had a gala dinner. Complete with cultural dance and music. All the indigenous tribes dances of Malaysia were represented. The food was a buffet. Traditional offerings were watered down a little. Didn't have zing. For example there was a rendang with thin sliced beef rather than chunks. Anyhow we paid rm185 for a bottle of Chilean wine that seemed drinkable but our argentine colleagues were not keen to participate. A fun night in warm ambience. The local fare & desserts were less sizzling than expected.

It would be great if you stay at the new wing (which is the club suit with free evening cocktails and canapés). The old wing are bid rundown.

A great hotel by its name - This hotel is a 5 star hotel and it is extremely popular among tourist and corporate. This is due to its strategic location - just opposite the Petronas Twin Towers and it is within 5 minutes' walk from the hotel to the twin towers. This hotel offers a fantastic view and definitely the facilities are excellent. Impiana KLCC is actually a business hotel and it is connected to the fully air-conditioned link-bridge that links to the Kuala Lumpur Convention Centre to Pavilion and Bukit Bintang. This hotel has 519 rooms and all rooms are equipped with free Wi-Fi in which the connection is relatively good. Room sizes are at 30 square metres to 123 square metres. There are a total of 9 categories of rooms starting from superior queen to Impiana Suite. Don't be taken aback when you see the size of the reception area. Although it looks slightly small - it is designed purposely to suite business people who are relatively having a mind of quick check-in and check-out. Their famous Swasana Spa has noted to be one of the best available spas in town and Cedar on 15 offers one of the best places for hangout and rooftop dining. Food is sumptuous and the portion is huge plus the ambiance is refined and fantastic! Added advantage is the price is reasonable not overpriced. Lunch time or dinner time is rather quiet at this place, so be sure to have advance booking to reserve a nice view here :)

Fantastic location, awesome breakfast buffet, friendly staff, nice lounge and pool but that's about it. The rooms are poorly maintained and a bit outdated for how nice the rest of the hotel is. The bathrooms in the room are a total joke. No ventilation, cracked tiles, nasty grout and the shower is poorly designed. If the shower head is on and the water not pointed directly into the tub the entire bathroom will become a pond. The beds are fairly comfortable but the whole room didn't give you that clean feeling. It was a little grimy to be honest. The breakfast buffet was definitely 5 stars. They had a huge variety of food from Malay, Indian, Western, Chinese and so on. They even have a coffee bar with fresh made cappuccinos and lattes. This place is definitely hit and miss on several accounts. For the price fork over a little more and stay at the JW Marriott across the street.

Impiana Hotel was where my ABRSM piano exams would also be at. I've been in the waiting room and specially booked hotel rooms many many times during my piano days. The hotel in itself is grand, I could tell even from just entering the lobby area with glass chandeliers dangling down from the ceiling. The waiting room had sofas for nervous examinees and accompanying parents to sit on while their wait for their turn to be called out. When my name was called, I had to sit on the chairs outside of the exam room and I was really really nervous because I could hear the person before me play their pieces and the examiner's voice from outside on the hallway. The rooms weren't sound proof although the sound was sort of muffled. Sort of. When I went in, the room was nicely carpeted and my examiner was given a nice carved wooden table and chair. The room was spacious, and there at the center of it was the Kawai grand piano. Overall, I think the hotel was beautiful decorated and very well maintained. I just wished they'd do something about making the room a bit more sound proof. You never know what family arguments or confidential business discussions might be going on behind those hotel room doors. Just saying.