Impiana KLCC Hotel

This was the best experience we have had travelling so far. The staff were welcoming polite and went above and beyond to make our stay exceptional. We had been travelling for 20 hours and our check in wasn’t for another 4 hours and the staff came over and said your room is ready we can tell you’ve had a long day so you can check in now. We didn’t tell them about our travel day but they anticapted what we needed and proceed to provide us with it as best they could. If you are visiting Kuala Lumpur definitely stay here. Massive thanks to Aimuni, Safiza and Nisa for making this an amazing experience we won’t forget.

I had a wonderful experience at this hotel! The location is very practical and easy to explore the surrounding area. The food was delicious, with a variety of options.|What truly made the visit exceptional was the hospitality and service. Karen and her team were just great. They were warm, attentive, and genuinely cared about every guest's experience. |I definitely recommend this hotel!

My stay was delightful — the room was cozy, peaceful, and impeccably clean. The staff offered warm and supportive service that made me feel welcome throughout. The dining experience was excellent, with delicious flavors and portions that truly reflect great value for money. A perfect choice for both comfort and quality

We stayed 5 nights at the hotel. The hotel reception area is nice and clean. The people are service minded and polite. Especially Karen at the reception was flexible and positive and did what she could to make our stay best possible. The room was not of a specifically high standard as the cleaning standard is worth to look at. There was a smell in the room that was very unpleasant, the air condition made high noise and the grill was very dirty. Lot of dust at the walls and the carpet had seen better days. The food in the restaurants was not of a high standard. The cleaning standard could also be looked at here. Personnel was not service minded. Thanks to Karen at the reception for her flexibility and positive attitude.

Best thing about the hotel is the location, overlooking the petronas towers from the infinity pool. Quick check in. Room very big and comfortable, clean and roomy. Shower powerful. Quiet. Stayed 3 nights room only, Starbucks round the corner for a morning coffee. Hotel connected by covered walkways to shopping and towers if it’s raining (fortunate we had sun). Great price and fantastic value. Only criticism is the hotel foyer which I found sparse and unwelcoming, it needs a big table/flower display to welcome you on arrival-a simple thing which will significantly improve its appearance and ultimately memories.

I recently stayed at Impiana KLCC for 3 days and 2 nights while my wife was attending a conference, and I want to specifically commend the exceptional service of the concierge team, Mr. Ridzuan and Mr. Shafiq. When my wife realized she had left her mobile phone either in our luggage or room after checkout, Mr. Ridzuan went above and beyond to assist. He calmly guided me over the phone, even attentively listening for the phone’s ringing in our luggage. When no sound was detected, he promptly went to our room himself and successfully located the phone.||As a former hotelier involved in the pre-opening of a 5-star resort (Penang Parkroyal), I sincerely believe both gentlemen demonstrate service qualities that surpass expectations and truly deserve recognition and promotion. Impiana KLCC is fortunate to have such dedicated staff. I hope the GM of the aforementioned hotel, Mr. Azvil Aziz will promote these gentlemen since they have demonstrated a remarkable service above the rest.||Best Regards,|Jamaal & Aliza

A truly outstanding experience – highly recommended! My recent stay here was an absolute delight. The room itself was a haven of comfort: spotlessly clean, remarkably spacious, and evidently very well-maintainedTop-notch service truly enhanced my stay. The staff were remarkably friendly, polite, and exceptionally helpful from start to finishThe location is absolutely unbeatable, perfectly situated in the heart of KL. Access to KLCC and Pavilion via the connecting bridge is a breeze. I'll certainly be returning on my next visit!Starting the day was a treat with breakfast's impressive variety. Every dish was wonderfully fresh and flavourful. What truly stood out, though, was the dining staff's attentive and genuinely friendly service The surau facilities are exceptionally well-maintained and thoughtfully equipped, providing a comfortable and welcoming space for prayer.All in all, I experienced a wonderful stay and would certainly choose this place again.

I recently stayed at Impiana KLCC Hotel for the second time—my first visit was back in 2007 during a business trip, and this time, I returned with my family for a leisure stay. The hotel continues to offer an unbeatable location right in the heart of KLCC, with easy access to shopping, dining, and popular attractions. The staff were exceptionally helpful and courteous throughout our stay, ensuring a welcoming and comfortable experience for my family. However, the property itself appears largely unchanged since my first visit nearly two decades ago. While it's still functional, it would greatly benefit from some modern updates or restoration to match the vibrancy of its surroundings. Overall, Impiana KLCC is a reliable choice for travelers looking for prime location and friendly service. With a little refresh, it could shine even brighter for both returning and new guests.

REVIEWER # 4 Talk about FANCY! Whoa! Impiana KLCC Hotel did not disappoint! I strongly encourage you to get the club room access so you can get all the perks of the amazing amenities: *unlimited Wi-Fi access *Daily afternoon tea *Daily breakfast *Complementary use of the club lounge for up to 2 hours *Complimentary coffee, tea and non-alcoholic beverages throughout the whole day (bonus!) The location is perfect, it's right in the heart of Kuala Lumpur; you can walk to the Berjaya Times Square and the KLCC Park. The staffs were extremely helpful and efficient especially the registration counters. The hotel offers a great infinity pool. I didn't get the chance to relax in it because the weather had a mind of its own, but it was such a beautiful view from my hotel window. The hotel was fabulous-everything from the front lobby with that beautiful, shiny chandelier, to the stellar customer service....all the way to the hotel room (we'll get to that in a minute)...and lastly, the wonderful luxury of having the club floor access where it was complimentary beverages all day, free breakfast and daily evening cocktails with finger foods from the hours of 5:30-7:30PM (You know I didn't miss a day of the complimentary breakfast or happy hour, right!) The breakfast options were delicious. I love the Asian selection and the Dim Sum every morning! Now, let's move on to the room that I was in! Whoa, the room was EVERYTHING! Pictures do not justice. I was stunned when I walked into the room and seen the setup. Located on the 16th floor facing the main street with wonderful views of the City and the Twin Towers; it was just priceless. The rooms were clean all the time and the housekeepers are extremely nice and helpful. Did I mention the see-thru window that looked into the bathroom from the bedroom? A total baby making room ;-/ I was in a king bedroom and the bed was SO comfortable! OMG. Somethings I didn't like about the room is that the sinks would clog up; water from the shower would spill from the cracks of the doors and make huge puddles on the floor. Overall bathroom needs a little TLC. I love that the hotel has the bridge connected on the 16th floor. It was so convenient to get to the other side of the city and avoiding the heat and crowds at the same time. The room service gentlemen were total sweethearts! Big shout out to Suhaimirahman AKA DJ Mymax! Not only was he a cutie but he was so great to pick up my bags from my room and assist me downstairs. He also informed me about the club lounge and the showers that I could use even after I had checked out of my room. One of the best places to stay when in KL! :)

Wow this hotel is so fancy, like 8 people available for opening the doors for you, to take your bags and to welcome you. You got this welcomedrink at the lobby and there was a fast check-in. The room was great! Awesome view, good complementaries as fruits, water and the daily stuff in the bathroom. There was a bathtub, king zice bed and a safetybox. The tv showed films in english and had many channels. Ok so the hotel had a great breakfast buffe, they served lunch afternoon tea and dinnerbuffe for those who wanted. It had a great pool with sun between 9 to 14. It was not big and had space for about 16 sunchairs. You could order both food and drinks there. The localusarion was awesome, nex to petrona twintowers wich you can see from the pool. Great restaurants in the near for exampel skillet. You should really ho there if you have the time and money. A little expensive this hotel but deffenietly worth the price!

We had a gala dinner. Complete with cultural dance and music. All the indigenous tribes dances of Malaysia were represented. The food was a buffet. Traditional offerings were watered down a little. Didn't have zing. For example there was a rendang with thin sliced beef rather than chunks. Anyhow we paid rm185 for a bottle of Chilean wine that seemed drinkable but our argentine colleagues were not keen to participate. A fun night in warm ambience. The local fare & desserts were less sizzling than expected.

It would be great if you stay at the new wing (which is the club suit with free evening cocktails and canapés). The old wing are bid rundown.

A great hotel by its name - This hotel is a 5 star hotel and it is extremely popular among tourist and corporate. This is due to its strategic location - just opposite the Petronas Twin Towers and it is within 5 minutes' walk from the hotel to the twin towers. This hotel offers a fantastic view and definitely the facilities are excellent. Impiana KLCC is actually a business hotel and it is connected to the fully air-conditioned link-bridge that links to the Kuala Lumpur Convention Centre to Pavilion and Bukit Bintang. This hotel has 519 rooms and all rooms are equipped with free Wi-Fi in which the connection is relatively good. Room sizes are at 30 square metres to 123 square metres. There are a total of 9 categories of rooms starting from superior queen to Impiana Suite. Don't be taken aback when you see the size of the reception area. Although it looks slightly small - it is designed purposely to suite business people who are relatively having a mind of quick check-in and check-out. Their famous Swasana Spa has noted to be one of the best available spas in town and Cedar on 15 offers one of the best places for hangout and rooftop dining. Food is sumptuous and the portion is huge plus the ambiance is refined and fantastic! Added advantage is the price is reasonable not overpriced. Lunch time or dinner time is rather quiet at this place, so be sure to have advance booking to reserve a nice view here :)

Fantastic location, awesome breakfast buffet, friendly staff, nice lounge and pool but that's about it. The rooms are poorly maintained and a bit outdated for how nice the rest of the hotel is. The bathrooms in the room are a total joke. No ventilation, cracked tiles, nasty grout and the shower is poorly designed. If the shower head is on and the water not pointed directly into the tub the entire bathroom will become a pond. The beds are fairly comfortable but the whole room didn't give you that clean feeling. It was a little grimy to be honest. The breakfast buffet was definitely 5 stars. They had a huge variety of food from Malay, Indian, Western, Chinese and so on. They even have a coffee bar with fresh made cappuccinos and lattes. This place is definitely hit and miss on several accounts. For the price fork over a little more and stay at the JW Marriott across the street.

Impiana Hotel was where my ABRSM piano exams would also be at. I've been in the waiting room and specially booked hotel rooms many many times during my piano days. The hotel in itself is grand, I could tell even from just entering the lobby area with glass chandeliers dangling down from the ceiling. The waiting room had sofas for nervous examinees and accompanying parents to sit on while their wait for their turn to be called out. When my name was called, I had to sit on the chairs outside of the exam room and I was really really nervous because I could hear the person before me play their pieces and the examiner's voice from outside on the hallway. The rooms weren't sound proof although the sound was sort of muffled. Sort of. When I went in, the room was nicely carpeted and my examiner was given a nice carved wooden table and chair. The room was spacious, and there at the center of it was the Kawai grand piano. Overall, I think the hotel was beautiful decorated and very well maintained. I just wished they'd do something about making the room a bit more sound proof. You never know what family arguments or confidential business discussions might be going on behind those hotel room doors. Just saying.