In-N-Out Burger

Hamburger restaurant · Palms

In-N-Out Burger

Hamburger restaurant · Palms

3

9245 Venice Blvd., Los Angeles, CA 90034

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In-N-Out Burger by Infatuation - Reviews
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Highlights

Classic burgers, hand-cut fries, and shakes, customizable options  

Featured in The Infatuation
Featured in Eater

9245 Venice Blvd., Los Angeles, CA 90034 Get directions

locations.in-n-out.com
@innout

$10–20 · Menu

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9245 Venice Blvd., Los Angeles, CA 90034 Get directions

+1 800 786 1000
locations.in-n-out.com
@innout

$10–20 · Menu

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Last updated

Aug 8, 2025

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@infatuation

In-N-Out Burger Review - Hollywood - Los Angeles - The Infatuation

"You’re never going to be disappointed by a meal at In-N-Out. We’ll say it loud and proud: a dirt-cheap, fast-food chain serves one of our favorite burgers in the city. We have yet to figure out how an operation so large could be so consistent, but that’s just the way In-N-Out does things. Head to Sunset Boulevard (or Venice, or Beverly Hills), say “double double, animal style” to anyone wearing a paper hat that will listen, and prepare for burger heaven." - Marisa Dunn

https://www.theinfatuation.com/los-angeles/reviews/in-n-out-burger
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@eater

Everybody Calm Down, In-N-Out’s Double-Double Isn’t That Much More Expensive - Eater LA

"The Double-Double combo meal at In-N-Out, which recently rose above $10. In-N-Out Burger raised its prices in April, the company is back in the spotlight as customers are now paying $11.44 after tax for a Double-Double combo with fries and a drink. The price of the Double-Double meal has risen steadily over the past few years. The latest price hike comes as a response to AB 1228, a bill that increased California’s minimum wage. A spokesperson for the Irvine-based burger company confirmed that employees now earn between $20 and $23, and the same combination meal costs about $0.25 more as of April 1, depending on location. Compared to other large fast-food chains, In-N-Out’s prices have made some of the smallest price increases across Southern California." - Mona Holmes

https://la.eater.com/2024/6/13/24178115/in-n-out-burger-double-double-price-increase-ab-1228-los-angeles-california
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@eater

Don’t Worry, LA’s In-N-Out Drive-Thru Lines Are Still Very, Very Long - Eater LA

"Even the current novel coronavirus pandemic can’t stop those In-N-Out drive-thru lines. The ongoing global health crisis has caused restaurants across the state of California to shut down dine-in services and switch to offering delivery and takeout only, a move that has led to closures, layoffs, and an uncertain future across the board — except for at California’s beloved burger chain. Below is a video posted to Twitter yesterday from user Rabi Abonour showing dozens of cars lining up for more than a city block as drivers wait to pick up burgers from the Culver City location of In-N-Out. As the video shows, cars wrap around the building, all the way down the parking lot, and around the corner and well up the street. There are more than three dozen cars waiting at one time, and In-N-Out employees are seen standing in the street taking orders from customers on mobile screen — from a safe distance, of course. It’s a strange time for restaurants right now, as the COVID-19 pandemic has destroyed profits and led even international chains to struggle to do the basics like pay their rent. Others, like delivery companies, ghost kitchens, and chains like In-N-Out, seem to have managed to stay relatively steady during California’s Safer at Home mandate." - Farley Elliott

https://la.eater.com/2020/3/30/21198262/in-n-out-drive-thru-line-culver-city-coronavirus-news
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Itz Hollywoood

Google
In-N-Out Burger has consistently been my preferred "fast-food" establishment, and each visit reaffirms my appreciation for their commitment to quality and service. Knowing that I am in for a delightful experience every time I visit, In-N-Out continues to impress with its diverse and upscale locations throughout California, solidifying its status as a beloved staple. This particular In-N-Out stands out due to its exceptional management, authentic offerings, and dedication to using fresh ingredients. The Animal Style here is particularly noteworthy, and the fries are blanched and fried to absolute perfection. The staff is consistently helpful and respectful, but what truly sets this location apart is their remarkable work ethic and seamless operational pace. I am thoroughly impressed by their efficiency and will undoubtedly return in the future. The only minor inconvenience is the drive-thru's limited accessibility, as its location next to a strip mall restricts larger vehicles such as vans and dually trucks. However, this issue is easily overlooked, as the overall experience is well worth the effort of dining inside. In-N-Out Burger, I commend your team for their outstanding performance and unwavering commitment to excellence. Keep up the fantastic work, and continue to brighten America with your exceptional food and service. ❤️⭐️

Cheryl Goodnight

Google
PRO TIP: Ask for fresh fries!!!! The burger was quality, and I loved the cut of the fries, yet the fries get cold fast. The drive-thru was crowded, but we went inside around 2pm and went right up to the counter. We received some of our food in about 5 minutes. There was limited seating space inside and outside. My kids enjoyed it.

Decycle

Google
It’s in and out, it’s good burger at a cheap price, go support it. Food is really high quality at a cheap price. There are a lot of costumers coming in and the drive through line is long, but the staff work super fast and is very friendly.

Ricky Kamboj

Google
After my second time and post eat clarity I realise In n Out isn’t worth the hype. Again the fries were terrible asked for well done, Neapolitan shake just tasted like strawberry. But the staff are friendly and the atmosphere is cool.

Tiffany V.L

Google
It was our first time trying In-N-Out and I would definitely come again and I hope this comes to the UK. We had the cheeseburger meal and the veggies were fresh and the burger was quite juicy. I think they make their own fries which was really nice and you get a refillable drink with the meal. The staff were nice and welcoming and also very helpful. It can get a bit crowded during the day but we found a seat pretty quickly. We paid around $10+

Jamie Craib

Google
Pretty disappointed! The fries were cold and felt like cardboard. I couldn't finish mine (I always finish my fries). The soda had no flavor and I had to ask for more syrup from the drive-through machine which was just as bad. The burger was the best part and I did enjoy that a bit but the patties are so thin! The shake was fine too. Service was pretty solid and they were fast and kind but I won't be back.

Devin Kenny

Google
Everything is delicious, high quality and a good price. I lived in LA over a decade ago and the quality was great then and it's great now. CONSISTENT. It can get maddeningly crowded at times, but the service is good and the place is clean.

Peter Loudon

Google
Delicious double double burger, fries and chocolate milkshake at a reasonable price. At the Hollywood store it was very crowded which shows how popular this franchise is. That's the only reason I marked down 'atmosphere' as it was hard to find a seat! Recommended!
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Charlie G.

Yelp
#1 Animal Style Burger & Fries with a Rootbeer, I have to come here at least twice a week to keep my dog happy with their Doggy Patties. The service is always fast and friendly. and the place is always clean.
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Charlie G.

Yelp
This location is by far one of the best In-N-Out Burgers in LA. They are very fast with the orders and the food always taste to perfection. I love that they're open till 1:00 am every day.
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Sofia L.

Yelp
getting a full meal at less than $10 with this amount of flavor should be illegal. absolutely love in n outs simplicity and the ability to make changes to their items. I got the protein style cheeseburger, and would absolutely get it again. I made a mistake by getting only one patty, and would definitely do a double double protein style the next time around. the singular patty just got lost in the immense amount of lettuce. would highly recommend grilled onions. my bf got the combo meal and switched the drink out for a milkshake, and we'd advise to skip on the milkshakes. it wasn't as thick as we'd like and it just tasted like a melted ice cream cone. we waited about 10-15 min after ordering, and struggled to find seating the entire time. the restaurant was pretty small compared to most in n outs i've been to. but it's fine if you're there for a quick meal with a small group.
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George T.

Yelp
In-N-Out that's what it's all about. My daughter wanted my animal style fries and my favorite Uncle was visiting from out of town. So everyone wanted in-N-Out we have a very intricate order and they got everyone's order correct. It's a five star for me!
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Jeremy E.

Yelp
Went off-roading on America's birthday with a 4x4, a double double and some Animal Fries...MERICA *uck YEAH! In-N-Out never disappoints!
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Tamika B.

Yelp
Before heading to Venice Beach and traveling back to the east coast, it's always a good idea to get an In-N-Out fix! Stopped by this In-N-Out location, and the service was quick and the inside appeared to be clean. Ate my favorite cheeseburger with fries. It was so good, per usual!
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Brionna K.

Yelp
Absolutely love in-n-out burger. My go to is a double double with cheese fries or a lettuce wrapped double double. This location the staff is always friendly. Only downfall is that the drive thru situation is awful. The surrounding area is dirty but I will say the line does go fast.
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Benjamin J.

Yelp
This in n and out is among one of the worst I have ever been too. Several times including today that can't seem to get the order right. The issue stems in the kitchen because my order appears correct on the receipt. This was after I order I 3x2 mustard grilled and received a triple meat (not mustard grilled) with no cheese. To rectify this they threw 4 slices of uncooked cheese on it which imo is gross and not what I asked for. This is among one of the worst in n outs I have been too would avoid if possible.
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Xavier K.

Yelp
As always, In-N-Out Burger lives up to its reputation, delivering delicious burgers, friendly customer service, and impeccable cleanliness throughout the restaurant. While there may be a slight variation in taste compared to other locations, this restaurant consistently offers superior flavor in its burgers and French fries.
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Xiomara N.

Yelp
Sad and disappointed with my order. I order animal style burger and it was not animal style. They also gave me the wrong drink.
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Adam K.

Yelp
Love In n Out. Visited from NY and nothing compares. The quality and the price are unparalleled. The hype is worthy.
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Marvin I.

Yelp
Quality of food is always great but this particular visit was horrible as the girl in the window handed me my burgers in a box full of special sauce all over and didn't bother to even change the box. Quality is not only important but presentation as well, you are serving food to people not animals. Came Sunday June 30, 2024 at 6:10pm please train the girl to treat people right
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Ann A.

Yelp
Food is solid (animal fries was probably the worst thing in our opinion) and service is great. The major issue is the wait -- there's a line down the strip plaza parking lot around the nearby street. There are friendly employees who take orders from each car on feet so it speeds it up a bit. There is some some seating.
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Crystal K.

Yelp
I ordered my usual cheeseburger and it was the most beautiful burger I've ever seen an In-N'-Out make. It was also delicious and not too salty. 2 stars for how dirty the inside and the bathroom was but in dont fault the staff because it was extremely busy on a Saturday night in a busy city
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Bryan A.

Yelp
Line moves faster than you'd expect for such a long drive thru line. Worst part is going in. I've never seen an in-n-out with clean tables. This is no exception. Floors and tables if you can find one are always filthy.
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Matthew P.

Yelp
Burger was good, but fries were soggy and milkshake was somehow just not very good at all. Took sooo long to get my food. This place was cramped as heck, tucked into a too small parking lot with not enough seating and way too many people.
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Juan P.

Yelp
Came Saturday night, the crowd rotates for the most part if you want to dine in. The drive-thru line was long as usual. I got a 3x2 with animal style fries, Dr Pepper and a Hot Chocolate. The Hot Chocolate is a time capsule and takes you on a roller coaster back to grade school concession stand- hot water and swiss miss. I enjoy the diverse crowd In & Out brings. However, indoor dining can be tight if you're with a group larger than 4. The condiment bar was stocked and clean. Yellow chili peppers, salt, pepper and ketchup was stocked. The restrooms were clean and staff was attentive and helpful.
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Brianna E.

Yelp
Asked my bf to take me here after a party, feeling hungry and discombobulated I asked to have my burger cut in half to make it easier to eat lol instead they mutilated it and cut the top bun in half... inedible disgraceful
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Serina L.

Yelp
This In n Out is always busy, especially the drive thru that always goes through Durango. Park at the Sprouts plaza across the street and walk in to order. The actual parking lot is small and hard to maneuver due to the never so ending drive thru line. I've noticed this In n Out works faster than other locations potentially due to the volume as I have never seen so many workers in the kitchen. I was in and out (no pun intended) the door under 15 minutes! Prices are slightly high.
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Suzette S.

Yelp
When you're on the west coast, you have to stop at an In and Out to get a burger, fries and milkshake!! Next trip we will need to order the napoleon milkshake! All 3 flavors in one cup- chocolate, vanilla and strawberry‼
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Erica C.

Yelp
Ender Vargas demonstrates exceptional work ethic as he efficiently tends to the bustling dining area, promptly clearing tables and sweeping to provide a pristine dining environment.
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Jennifer J.

Yelp
It's In-N-Out, it's delicious. Animal style everything!! Nerd explanation coming... Animal Style is from the 1970's and it's how the surfers (animals as they were known then) liked their burgers and fries. They were geniuses! Anyway, I deducted stars mostly because these are the crazy kinda christian business owners who think you're going to hell if you're gay, and thus fund politicians like Trump. It matters where you're spending your money cause that's where it might go... to support a candidate that works against you. But their shakes are made from real ice cream and you may just bust a blood vessel in your head attempting to suck it through the straw before it melts a little. I know their fries are made fresh, and they are good hot but they immediately suck once they cool down. McDonald's fries are terrible for you and still delicious. The best part of In-N-Out is the smell that wafts in your open car window while you wait 30 minutes for your burger, the first bite and the young people who work here. It also sucks when the line is long and well down Durango as there is an encampment there. LA we gotta fix this.
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Brandon K.

Yelp
Indulging in the culinary delights at In-N-Out was an experience that left me thoroughly impressed. The food surpassed my expectations in every aspect, with each bite bursting with flavor and freshness. From the savory hamburgers customized to my liking - sans tomatoes but with the added zest of grilled onions - to the perfectly cooked well-done fries and the creamy delight of the strawberry milkshake, every item on the menu was a testament to their commitment to quality and taste. The service I received was exemplary, reflecting the staff's dedication to ensuring a memorable dining experience. Despite arriving just 30 minutes before closing time, I was greeted with warm smiles and prompt attention, as the efficient team swiftly took my order and delivered my food with remarkable speed. The late-night ambiance of the restaurant was both inviting and chic, creating the perfect backdrop for an enjoyable dining experience. Despite the late hour, the atmosphere was vibrant, and I felt welcomed and comfortable throughout my visit. In summary, my time at In-N-Out was nothing short of exceptional, leaving me eager to return and savor their delectable offerings once again. Whether you're craving a classic burger or a refreshing milkshake, In-N-Out stands as a beacon of culinary excellence, consistently delivering delicious food and exceptional service I got 2 hamburgers with no tomatoes and grilled onions. Well-done fries, and a strawberry milkshake.

Andrew N.

Yelp
Hats off to the best in n out branch ive encountered. Crazy consistent, friendly, and quick. Keep it up, love you guys.
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Chun M.

Yelp
There are like a million In-N-Outs in SoCal, so how did we end up at this one? We were on our way to LACMA and thought we should stop to grab lunch before we got there. A quick search found this In-N-Out and seemed like a good idea. In actuality, it was not, since it was just before lunchtime and the drive-thru line here is ridiculous. They have 2 guys outside working the line, taking orders on their mobile shoulder-paks, but the line still goes through the whole lot and out the other side. Never mind that we wanted to eat in, but the cars snaked through the parking lot preventing any cars that wanted to park or get out. It was just stupid crazy. We finally were able to get through and park in the street around the corner. This is just a bad location. Inside, it is just as chaotic, but we got our order in and able to squat a table to wait for our burgers. I can't fault the crew because despite the lunch rush, the food quality was still as good as any In-N-Out. The Animal-style Double-Double was just as animally, fries just as crunchy fresh frenchy and the shakes just as thick, creamy and shakey. But they forgot to give us napkins and there are no napkin dispensers at the condiments stand. I didn't want to get back on line to ask, so we were able to get some from the restroom dispenser. BTW, if you notice that there are only 4 items on the food side of the menu, but the famous In-N-Out Secret Menu allows them to make up prices as they go. An Animal-style D-D is $5.05 versus $4.85 for a regular D-D, which is not bad, but Cheese Fries is $4.30 and Animal Fries are $4.20 vs $2.10 for regular fries. There is no rhyme or reason, but they don't have to justify it because it's not posted. Just accept it for what it is and eat your burger.
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Patty S.

Yelp
I hadn't been here for many months... mainly because I am always on a rush and there is always a long line at the drive-thru. However, I went on Thursday and again on Friday! ‍ lol! And both times it was good, fresh, the line was surprisingly not long and I thoroughly enjoyed my meal. The fact that they got my order right is a big plus! I know it doesn't sound like much to ask... but other fast food places in the area constantly get the orders wrong.

Viri M.

Yelp
Terrible drive thru process. Never going here again. They were extremely rude and unprofessional.
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Brie E.

Yelp
Great food but this location has a line that backs up into the street near the restaurant. Took about 30 minutes to get to worker taking orders walking down the line.
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Amy S.

Yelp
I have not had a double cheeseburger from this local business in 5 years. Why you ask? It is because every day I pass by it on my way to and from work and the lines wrap around into the street and I get discouraged and disappointed and frankly, I don't have the patience to deal with it... however, last Thursday night at 9:15p, there was no line. I literally drove IN AND OUT in 10 minutes!!! I have to say for under $6, I had the most delicious cheeseburger experience!! Not a fan of their fries. However, it was fabulous!!! Perhaps, my luck has changed and I will be getting another meal there extra soon! So I give this establishment 5 huge yums!
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Powerpoetic A.

Yelp
I've tried White Castle and Whaddaburger but it doesn't even come close. What other restaurant in the world offers ketchup on tap? The packaging also is part of the mystic I think of IAOB. Perfect size burger and patties. Strawberry shakes slayyy me. Anthony Bordaine said he always stopped at the LAX location when he first flew into town. This is a Socal legendary chain
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Gustavo B.

Yelp
Always fresh & delicious!! My Go-To Order: 1. 4x0 Animal Style. Four patties w/ zero cheese (not of fan of cheap cheese). No lettuce. Add Chopped Chile (Banana Peppers). 2. Neapolitan Shake- All 3 flavors (Choc, Vanilla, Strawberry) mixed together. Amazing!! Con: Long Drive-thru lines. But they move kinda fast. Pro: Staff is always nice & polite. I always skip their fries bc I'm not a fan of them. Don't forget to ask for extra spread to add on your burger w/ each bite. Thank me later.
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Raymundo G.

Yelp
Came here for lunch before heading back to Orange County. I'm on the freeway eating my burger on my way back home and guess what I bite into?: a hair this sucks! Aren't your employees supposed to be wearing hair nets in the cooking lines?! That's a health code violation
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Charles Z.

Yelp
It's In-N-Out for goodness sake. Is it a gourmet burger that's was all the rage now being replaced by smash burgers, No! But for the price it is a great burger and as they are developing options is only getting better. Not always my 1st place to go for a burger but I have never left there dissatisfied, full and not having a hole in my wallet. We are all truly lucky to live in the west coast if not for In-N-Out alone.
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Carolyn G.

Yelp
The very long drive up line moved very quickly and we were quickly able to enjoy fresh sandwiches and fries. We stayed in the car to eat so there was no fighting for a table. It was the cheapest fast food dinner for two I have ever had.
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Michael S.

Yelp
I'm not a fan of In and Out, but I'm fascinated that so many people made it a type of cultural landmark. This location on Venice has a narrow driveway and if you have a large car you may scratch it. The employees are excellent. Historically they paid above market wages and competent service was a good reason to go here. But the "fresh fries" taste like card board. Maybe I'm just used to frozen coated fries at major fast food, but they taste better. A double double is just too much grease! I think once slice of cheese is a better balance. And the truth Is a single patty with less grease and fat make a better overall taste experience. The problem is I like saying "double double" However, the bun is amazingly fresh and reminds me of Hawaiian bread. I won't be back soon, once every 5?years does it for for me.

Bonnie B.

Yelp
We need someone nicer than Eric at the front counter at night!!! We need smiles , greetings, he's not cutting it
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Topher H.

Yelp
This place is amazing, the quality of food is great. Service is also amazing they make it as quick as possible even with long lines. Also even if there are lines of cars in the driveway and lines of people on the door the staff make sure the place is clean as much as possible. The place doesn't have much for seating occupancy but there is a park right in front that you can enjoy your meal but always be cautious and aware if you like to choose so. The only thing minus is adequate bicycle parking for people that likes enjoy a nice burger after a Venice bike ride. But overall its a solid place!
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Jarret S.

Yelp
Two people in our party did not care for the meal and thought it was not worth the hype. One person in our party loved every part of the meal.
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Elizabeth L.

Yelp
Yes, this In-N-Out gets crowded. The line of cars looks daunting, but fear not, park your car and get it inside to go or relax there. It is crowded because it is the best In-N-Out in the City. The service is great, they are friendly and know their menu well, and yes, there is a secret menu as well--you want a grilled cheese sandwich, just ask, how about a burger animal style, they have that, burgers with no buns but just lettuce to hold it together, they have it. The server will help you. Their regular menu is my favorite. They make great burgers and their fries are the best. They even have coffee at a reasonable price and they make great shakes. They follow all Covid procedures and you better wear your mask when walking into order. All the staff has masks and they clean their hands often. The place itself is kept spotless, someone will come along and clean off the tables and the floors are super clean as are their bathrooms. If you wait in the car line, it takes a bit, but your food will be as ordered, they actually get it right, and it will be hot. We love this place and you will too. There is nothing there for a vegan, so if that is your jam go elsewhere. Have the best time.
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Jenny Y.

Yelp
This was the worst In-N-Out burger I've had...I don't know what's up with this location but I was watching the staff make the burgers and every one of the buns were toasted to a dark brown...it was the driest burger I've ever had from an In-N-Out...
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Lee D.

Yelp
11/5/21 Quality/Quantity - Always consistent. But I did not get a mat for my car tray? Today was a very cold foggy evening, so sadly when I got back to the hotel the food was cold. No fault of In-N-Out. Atmosphere - This is not a usual location for an In-N-Out. It was tucked in the very back of a strip mall. There was only one way in and out for safety and logistic reasons. You have to be a good driver to maneuver at this location. I had to make a minimum of three 90 degree turns. Service - Also consistent. Speed of service is why I usually do NOT shop In-N-Out. But, this place with two employees outside taking orders really impressed me. They got me out in 10 minutes. My usual places in the Bay Area could take up to 30 minutes. Actually, it felt like my car never stopped moving so I did not have time to take more pictures. Price - $6 for cheeseburger and fries, made fresh after you order; cannot beat that! Owner Suggestion - Keep up the good work. This manager should train others on speed of service.
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Drake M.

Yelp
Best burgers ever. You're not coming here for a short line and quick service. You're here for the animal style fries and the double double my goodness. Not the best location but it fills that late night craving.
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Anna J.

Yelp
First time at In-N-Out did not disappoint! Drive through was wrapped around the store so we opted for going inside and it was so much easier. Waited about 2 minutes then were helped at the counter. I ordered a cheeseburger animal style with animal style fries and a drink and it was absolutely amazing! I drove back to my hotel before I could eat and it was still very yummy!!! This was a smaller location so would love to go to a bigger one and eat in store but nevertheless it was delicious. No complaints to had here and wish we had them on the east coast. 10/10 and such a good price. Paid like $11 for everything and in LA?? That's awesome for fast food and better quailing than McDonalds any day of the week. Can't get any better than that!
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Jonny D.

Yelp
I could not help but hungrily devoured the burger. Took a big bite and... Felt kind of disappointed. They did not taste as good as I remembered. Dont get me wrong, the burger was still good but not that good. Even in my opinion, shake shack has better burger. But i dont want to get into the whole In-N-Out vs Shake Shack fiasco! Many people still worship in n out so maybe it was just my taste bud or my expectation was too high.
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JT T.

Yelp
I've always heard about In-N-Out being a great burger from friends and I finally had a chance to give it a try when out in LA to visit a friend. Honestly, I'm not sure what the big hype is really about. I ordered the Double Double with fries and it tasted like any standard burger. Nothing mind blowing or super amazing that I'd be missing it once I left the west coast. It's good, but I'm not going to be raving about it as a crazy great burger you have to try. Maybe I'm part of the minority, but it's an ok burger.

Jaden W.

Yelp
one of the worse In N outs i've been too and that's saying something for such an amazing burger place. I couldn't hear what the waitress was saying as there were people behind her yelling and making jokes. Ended up messing up my order, not even a sorry
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kimberly p.

Yelp
Weirdest thing happened... I came from one of the apartment building parking lots behind in-n-out to pull into the drive thru line. Because the placement of the alleyway from the apartment buildings cut in before the end of the in-n-out line, I waited before turning. There were 2 cars there waiting after the driveway and I was genuinely not trying to cut any cars. Instead of turning in front of them, I waited. I gestured to the driver of the first car that I was waiting back for them to pass so I could get to the back of the line. Well. The woman in that car that had the right of way smiled and waved at me; she was letting me in front of her in the line. I smiled back, waved thank you. The 2 in-n-out employees who were outside taking orders 12 ft from the cars presumably did not see the exchange between myself and the other driver, they just saw my car pull in front of 2 others. I saw them whispering to each other, look up at me. One comes up to me and says that I cut the entire line and it wasn't fair to the other customers and they would not be taking my order. I tried to explain, VERY NICELY I might add, that there was a misunderstanding- I was not trying to cut anyone- I was waiting and the car in back on me was kind enough to let us in the line in front of them. I even told them to ask her if they didn't believe me! They just said they wouldn't be serving me unless I took my car to the back of the line (now 6 cars deep at this point). It was just weird and uncomfortable to have these young ladies on a power trip (lol) taking it upon themselves to serve justice to me when NOBODY in the other cars complained. Nobody was upset except for them. They were so eager to "punish" me for no reason. I know it must suck to work at in-n-out, it must be hard to maintain order in the drive thru line, I get it.... I just don't see why they had to create a situation where there was none. I left the drive thru line altogether and won't be returning, which teaches nobody any lessons because in-n-out doesn't need my business and doesn't care. But if the manager or owners ever read this: I'd suggest training customer-facing staff better in conflict resolution. Rule 1: don't create conflict where there isn't any!
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Esteban A.

Yelp
I ordered two double double one regular and one protein style. I also order a cheese fries and an animal style fries. When I got my order I got two cheese fries and two regular double double burgers. I told them my order was incorrect and they "tried" to fix it but made it worst by switching the double double for a regular single burger. They took my receipt to try to get the fix order but fail either way and never gave me back the receipt. Never got what I paid for!

James K.

Yelp
Came here yesterday and today and both times the fries are soggy af. I even asked for well done today just to avoid it but nope. Wet limpy fries again. What a shame