Inchin's Bamboo Garden

Had our child’s birthday dinner in Inchin’s Herndon location. The whole experience was great. Amazing customer service. Good was exceptional as always. It was hot and we did not have to wait. They even picked up our cake and helped us surprise our child. We came out with memories made for life. Thank you to the staff!

I have to say I'm an very pleased.. I came in with my son this evening. Everything from the fresh food, to the way it's displayed, the service and ambiance was very enjoyable. This is my first time coming here and I will definetly come back! Highly recommend.

Inchins Bamboo Garden is truly one of the best restaurants in the area. The service is consistently outstanding, and the staff always makes us feel welcome. Chef Niaz is absolutely incredible — his cooking is fantastic, flavorful, and always perfectly customized. We often ask for mild dishes, and he not only prepares them exactly the way we like, but he even remembers our preferences every time we visit. That level of attention to detail and customer-focused cooking is rare and truly sets him apart as one of the top chefs around. We also want to give a special shoutout to Lily, one of the best servers we’ve ever had. She is extremely courteous, polite, and always serves with a warm smile. Her friendly attitude and great hospitality make every visit even better.

I cannot praise this restaurant enough. Every couple of weeks my husband and our friend get together for dinner here and it has never disappointed us. The food is delicious and savory and the drinks are creative and yummy. Tonight we dinned on drinks and for appetizers we got the salt and pepper shrimp, veggie samosas and fried baby corn and chicken 65 to start. Everything was delicious. For our entrees we ordered chicken chili honey, Manchuria chicken, Mongolian beef and lo main. For drinks I had a margarita and the Love drink made especially by the manager Sai. The staff is incredible and very attentive. Overall this place is incredible and the food is top notch. Don't miss out.

The food has no taste. Really disappointing. I’ve tried Inchin Bamboo in other cities, but this location’s food gets worse day by day. We recently ordered burnt garlic rice, and it had no taste whatsoever. Not edible at all. The vegetarian Coin Manchurian was hard, and the gravy had no flavor. The vegetarian noodles were okay—edible, but just okay. We’ve had the Lat Mai Paneer at this location before, and it was good. But over the months, the quantity has decreased significantly, and the taste has gone downhill. The only thing that is still good at this place is the crispy chili potato. Also it’s Costly based on quantity and quality. I wish I could find a good Chinese restaurant in this area.

Ordered the schezwan chicken lunch. Hot and sour soup was good, chicken fried rice tucked, old chicken, basmati rice and no flavor. Schezwan chicken no spice and drowned in a non flavorful sauce. Never tried the egg role as it didnt look good. Restaurant is clean, looks nice and staff was friendly, too bad the food sucked.

We visited this place after a very long gap . We tried chicken 65 which was super yummy and flavorful. We tried steamed momo they were small and dried so didn’t enjoyed that much . We yried mixed street noodles. It was bit salty but was ok . Chicken manchow soup didn’t has taste at all . Service was not so great . The restaurant was almost full but there were seats. The server didn’t address that and made us wait for long time. They were so busy with leaving didn’t check if we were finished or not and picked up the plates . I was expecting little more based on other reviews.

I recently visited Inchin’s Bamboo Garden in Herndon and had an extremely disappointing experience, both with the food quality and customer service. Food Quality Issues: I ordered chili chicken along with their street-side chowmein. I specifically requested the chowmein without cabbage, which they accommodated. However, what I received was far from acceptable. The dish contained no capsicum or other vegetables—only carrots and large, chunky pieces of green onions.The quality of the vegetables was shockingly poor. The carrots looked so bad that they appeared to be discarded leftovers that should never have made it into any dish. They seemed old, discolored, and completely unappetizing. Similarly, the onions looked really old and past their prime, raising serious concerns about freshness and food safety standards. Rude Manager & Poor Service: When I requested chili oil, the manager was extremely rude and dismissive. She insisted that everything—chili oil and hot sauce—was already included in the packet. Her tone was condescending and unhelpful. Additionally, while I was paying and trying to close my purse, the manager rudely demanded that I remove my bags from the counter immediately. I explained that I was still closing my purse and couldn’t hold everything at once, but she insisted, “No, no, remove it from here.” Thankfully, one of the employees was kind enough to help me hold my bags while I finished paying. Dishonesty & Refusal to Take Accountability: When I got home, there was NO chili oil in the packet despite the manager’s claims. I called the restaurant, and suddenly they admitted they were out of chili oil. A manager should be aware of what’s in stock and communicate honestly with customers instead of being dismissive. They offered to provide chili oil in another packet, which the employee kindly brought to me. However, once again, there was NO chili oil in it. When I called back to address this issue and requested to speak with the manager, she refused to come on the call. Instead, she told the employee to inform me that they had added garlic sauce on the side as a substitute. This was completely false—there was no garlic sauce, no chili oil, nothing provided as promised. Final Thoughts: As the management has changed recently, I can clearly see that the service is not the same, and the food quality has disappointed me greatly. The level of dishonesty, poor management, and complete lack of accountability is unacceptable. A manager who refuses to speak with customers when there’s a legitimate complaint and continues to lie about what was provided shows a total disregard for customer satisfaction. The only positive was the helpful employee who tried to assist despite the manager’s unprofessional behavior. I hope the restaurant addresses these serious issues soon.