emcordiner
Google
Booked this place late summer 2024 for a stay in August /September 2025 - ourselves, our parents, our children. Booked flights accordingly.||January 2025 - a message to say our booking of a 3 bed villa private pool villa was being cancelled and if we wanted, replaced with 3 double rooms. No good for our group, and obviously quite a different offering owing to lack of communal space and the private pool facility sought. First of all the hotel blamed on a "technical glitch" then "overbooking". Given I was in direct communication with the hotel at the time of booking, many months ago, as well as booking through booking.com, I thought it was abundantly clear that the hotel had decided to cancel our booking in favour of another.... The hotel did not deny this and said they would move us to "another village" with similar accommodation. But read on...||As with any booking, we spent many hours researching precisely where we wanted to stay and so the idea of being relocated at the choice of the hotel is completely unsatisfactory. ||Despite chasing the hotel for details of their alternative offering, they've not bothered to get back in touch, knowing full well they've left our holiday in total disarray.||I was going to give them the benefit of the doubt and wait a few more days for a response, but in my own search for other accommodation to salvage the holiday, I now see that our villa at Independente IS in fact still available on booking.com - just at 4 times the price. The irony of this is, we would have paid the additional amount in the first place, and we're about to book something elsewhere, actually more costly than the new price they're charging.||But this place has well and truly put money before it's customers, and that's no doubt a good indicator as to the overall experience we may well have had at Independente. I sense a very lucky escape!||Book at your own risk, and think twice before booking your flights and car hire to go and stay at this place! A very shoddy, very disingenuous way to treat guests who've booked their holiday in good faith, and certainly not a hotel we'll ever consider again. ||Shame on you Independente.