David R.
Google
I took my wife here for a quiet birthday treat which turned out go be a nightmare..we requested a room downstairs which we were given room upstairs. When we came back from the restaurant 6pm there was a party starting in room next door at least 6young men..we spoke to reception asking for new room Fiona told us there were none available so by 7.30pm there were more guys entering the room banging shouting so we decided to leave went to reception to check out and all receptionist said * You know what it's like when families get together*. Justifying the noise no apology, which was very ignorant.
The following day I phoned to speak to a manager (Helen), on 4 occasions,but 3 days later she still hasn't returned my call, so I emailed a director (Samantha), and she also has not responded, customer service is nonexistent, room was very basic, dusty and musty, meal was ok (pub grub), view was nice, restaurant staff were nice.but we will never go back. It was a venue my daughter was considering for her wedding, but that won't be happening. The place has went down hill.