Inhouse Hotel Grand

Stayed in room 505. Hotel was ok overall - good price and location with baby friendly amenities. Only complain is the toilet ceiling is leaking brown water into the bath tub. Upon check out at 11am, realised that the front desk receptionist is missing. Waited 20 mins for him to return to the desk. Tried to ask restaurant staff to assist with my check out but they mentioned they are not trained with the front desk systems. How can the front desk be unmanned especially during check out timing?? This is the first time I have experienced this in a hotel.

Very unfriendly lady at the reception. Not a single smile and charging extra for everything you want or need. Swimming pool was the only reason we went here. It was closed until 17.00, no open bar, no personnel and barely any towels. This was a very underwhelming experience and not worth the money. At 17.00 the sun was already gone, so what is the point of having a rooftop lounge/swimming pool if you're closed all day? They should make a comment about this on every booking website!

Great rooms. Great experience. Breakfast was basic but enough. Got a jetted tub with onset powder in the room!