Inn and Spa at Loretto

Booked our stay as part of the “The Edit” collection through the Chase travel portal. Had heard some chatter that many hotels in this program have been trying to withhold some of the promised perks but that was not the case here. Room was upgraded at check in, all of the benefits were clearly explained to us and all credits were properly applied at check out. The hotel itself was excellent. The location was perfect. The room, valet, pool/hot tub, spa, and restaurants were all great. We’ll definitely be using our credit card perks here again.

We stayed one night at the Inn of Loretto & it was magical!!! Beautifully decorated for Christmas with a 24 hr fire in the living room & the kindest, most wonderful staff!! We spent a lovely afternoon in the living room having appetizers & drinks before going off to a wonderful dinner in the restaurant. Our barkeeper, Eileen, was lovely! She told us about the hotel & was friendly & helpful. That morning I sat by the fire & was given coffee & restaurant tips by the incredible Tracy!! He was the valet that morning & was a wealth of information and one of the kindest people I have met in Santa Fe! Really everyone in the hotel was friendly, the hotel was clean & the location perfect to attend our concert in the St Francis Basilica.

My wife and I stayed here for 3 nights in December. The rooms are a bit dated but overall still pretty nice. It has a nice boutique feel. There’s only valet parking available. The location was great. Just a block to where the main square is. The best part was the restaurant. We had breakfast all three days and lunch once. Everything was delicious, especially the fish tacos and fries. I plan to come back to Santa Fe next year and will plan to stay here again.

Bruce was wonderful! Heart of the Desert Ritual was such a beautiful experience. The palo santo meditation was warmly experienced through Bruce’s calm voice. Then followed relaxing soak in the big tub. The 80 minute massage that followed was exceptional. Perfect pressure and time spent on each area of the body. I highly recommend Bruce and the heart of the desert ritual. I do wish the relaxation room was more of an experience but overall I enjoyed my time

As owner of an independent 5-star resort in Asia (Plantation Bay, “a Real Resort with a Real Spa”), I have a lot of sympathy for independent hotels, but felt that I was not correctly treated here. First, the location is very very good, right in the center of Old Santa Fe and surrounded by restaurants and art galleries, some churches. I chose a Vista King, which for about $535 (including a $35 resort fee when there’s no resort to speak of) I assumed would deliver value for money at least in room fittings and view. It turned out that my patio area had no privacy and overlooked a parking lot. So much for Vista. The room itself was very tired-looking, not like the booking.com photo at all, and so was the hotel, with a generally depressing interior appearance, though the outside looks great. Again speaking as a professional hotelier, I would venture the entire hotel hasn’t been remodeled in at least 40 years. The bathroom layout is poor and the fixtures were several plumbing generations old. The bed was comfortable but too high off the floor. Many elements were not consistent with a 4-star description, such as a fireplace with just a candle in it, plain painted-plywood doors and panels, lamps with Daylight bulbs, just one electrical outlet for the credenza holding the refrigerator, the coffee-maker, and a lamp (so to run the coffee-maker I had to unplug the lamp). The staff are pleasant and efficient, which made up a bit, but I felt I was overcharged. If my room was not typical of the hotel, then the front desk staff gave me a “last-to-sell” room on the assumption that as an Asian I wouldn’t know any better. I do know better. I’m going to keep calling out every hotel that gives me an inferior room for the price, and/or an inferior room because of my race.

Loretto has been lovingly restored, upgraded, and maintained. It truly is a beautiful Santa Fe style place. The beds were super-comfy with top-quality linens, the bar is delightful with lots of comfy couches and a big, warm fireplace. The pool & hot spa area is modern and offers private spaces. Topping it all off is a truly grand coffee shop, helpful and friendly staff throughout the without hovering or obsequiousness. The restaurant is good for a quick bite, and you're steps away from great dining options. This is now my new 'home' when I come to Santa Fe.

We stayed here a couple of nights on a business trip so the room was paid for but it was indeed a small room for several family members. The balcony was nice and the view was phenomenal. It's charming but there are a few bugs to work out in the service department. Overall, okay and it is a historic place. Next door has the miraculous staircase that we went to go see. It's walking distance to the beautiful plaza.

Our stay at the Loretto was a highlight to our trip! It’s right downtown, so you have a ton of shops and restaurants right outside the door. The building itself is beautiful, with Pueblo-style architecture and plenty of attached gift shops and restaurants. There was live music in the lobby the night we stayed. The valet was very kind and competent, and it was no problem for him to give us our keys when we forgot something in our car. Very friendly employees. Overall, this was a very special stay.