Alex L.
Yelp
This is a Bed and Breakfast located near the main downtown area of Springfield. I originally found this business by looking up online reviews, and with me being weary of Covid still, I thought this would be a great alternative to a nationwide chain.
I probably would have preferred the chain hotel.
First, I want to say that the staff members were all very friendly and the lady who assisted me our first night was wonderful in giving me a quick rundown of Springfield, suggesting a place to eat, etc. and one of the only reasons I'm giving this two stars instead of one.
We booked the "Rose Suite" for two nights, as we wanted to leisurely browse Springfield and have a nice room to come back to. Now, the building itself is old, so squeaky floors, old windows and outdated curtains are part of the charm and was another reason this looked to be an interesting choice to stay. However, once we settled in, we noticed dirt and grime everywhere, from the mantle to the blinds on the windows to the bathroom. Then, we started finding hairs everywhere. We actually started keeping tally of how many hairs each of us found.
Of course, at this point, we started going over everything with a fine tooth comb. Stained couch pillows, dirt in between the couch cushions, fireplace full of ashes, questionable stains on the bed curtains, it was a mess. It honestly feels like only the bare minimum was done to clean this room.
As some other reviewers have stated, cookies are given at night in a basket. This was a really nice touch I thought. We left in the morning, and placed the cookies on the table, thinking we'd eat them when we returned. When we came back in the evening, our cookies and the little basket were gone. We searched the room thinking maybe we misplaced them. Nothing.
I brought this up to the lady at the front desk and she told me that the housekeepers probably threw them away and took the basket because they only have so many of them. If I had known there was a time limit on the cookies, then maybe I would have put them on a plate or something. Regardless, we specifically requested no housekeeping, so the fact that they still went into the room to take the cookie basket is a bit concerning.
This one is minor, but still should be brought up.
Breakfast is served everyday. Unbeknownst to us, outside cooks are brought in to cater breakfast. If you do not alert the front desk that you will either be late or not be there during breakfast hours, the manager will tell you in no uncertain terms that you are costing them money, as they have to keep the cooks on staff until the end of breakfast hours.
All in all, I was not impressed and actually a bit frustrated that the room price and online reviews did not match the quality we received. Maybe I'm missing something, but I would not recommend this place to anyone visiting Springfield. At least not until they up their game quite a bit.