Sara H.
Yelp
I am only giving this one star due to an item left behind not being returned. I do love these cute cabins, the jetted tub was nice except there were some parts that kept falling off. The customer service horrible. Monotone voice, no smile at the front desk, even when I called in and asked for the code to the keylock box as I was instructed online,
I was told "Come to the office".
"Okay, where is the office, I don't see it"....
"The first one"
"The first one, what?"
"location"
"Oh, there are two? can I have the address?"
::quick mumbles::
I took a load of items to the car to checkout, saw the housekeepers and said, just one more load and we will be out. The man asked which number, I said 15.
My partner had just bought a new watch and placed it on the fireplace mantle. I saw it as I was taking a load out to the car to check out and yelled back "Don't forget your watch on the mantle!"
We loaded the car, got on the road, had lunch and then further down the road he said "Shoot! My watch. I left it on the mantle" (I'll leave out the...didn't you hear me and such...lol)
I called the office, left a voicemail about this. I never got a call back. Then I sent a message online
"Hello, I left a message after checking out about a watch that was left behind this weekend in room number 15, it was left on the fireplace mantel. I saw it when walking out and sadly my bf didn't hear me to grab it and we didn't realize it until we were already on the way home. We checked in to room 15 on Saturday 12/10 and checked out just after 11 on Sunday 12/11. I haven't received a call back from the message I left."
This is the reply
"We have already checked where the lost and found items are and there is no watch that describes, everything that our housekeeping department finds in the rooms is returned to the office and the guest is immediately notified. to let know that they left personal items in the room so they can pick it up or we can send it immediately but unfortunately nothing with that description you give us was found, we are sorry, we asked all the staff
"
I am mad at ourselves for not grabbing it. We looked everywhere to be sure that we weren't wrong. I understand that we are responsible for out own items but it just seems weird that it just happened that quickly