Kevin S.
Yelp
My room turned out to be a nicely appointed suite, complete with a kitchen, living room, an extra bathroom and a tiny bedroom. So tiny that there was barely enough room to open the door without it hitting the bed (see photo). The first thing I check in a room is the pillows, and these were not good pillows, 100% polyester fiber. I was too tired to call the front desk and ask for something better, so I had a lousy night's sleep with my Motel 6 pillows. At least I could look forward to hopping into the Jacuuzzi in the morning. Wrong.
When I went to take my bath I noticed that the tub had no drain plug. It had been removed, complete with the metal linkage that extends about a foot down into the drain, and placed on the side of the tub (see photo). My bathroom was a work zone. When I called the front desk to let them know, the young lady said they would send someone up. After waiting about forty minutes I called again and the person who answered this time said he would be up right away. He arrived quickly and seemed genuinely shocked that such a thing could happen. He grabbed the drain assembly and then showed me the rooftop outdoor hot tub, which had cocktail straws and God knows what else floating on the surface. No thanks, I shook my head. He assured me that if I wanted to use it he would clean it. When he turned to leave I asked him if he was going to fix the tub. Sounding exactly like Mr. Deeds' butler, he said, "Oh no sir, I cannot fix your tub." I told him I would like to use the bath and he said he would look for something to plug the drain with. After waiting another hour or so I called the front desk for the third time. Deeds' butler answered again and said he hadn't been able to find a plug, but he would keep looking. I told him not to bother as I would be checking out soon.
They do offer free wifi, but the signal was so low in my room that my laptop kept losing it and connecting to "Mountain Village Hotspot" which is $5.95 per hour. The suite had two flat screen TVs but no HD content, and not even standard definition HBO. The ice maker in the refrigerator was broken, and as this is such a luxurious hotel, there were no ice machines in the hallway. When I tried to rinse some spilled coffee grounds down the kitchen sink, I found that the sprayer was broken. There were burned out light bulbs in the bathroom. The DVD remote had no batteries. There was something earth toned smeared on one of the walls in the bedroom. On the plus side, the steam shower worked like a charm. Bottom line, like a lot of places in Telluride, this place is ridiculously overpriced, pretentious and offers laughably poor service. If you want to pay a small fortune for a poorly maintained room with low end bedding and an amazingly unresponsive staff, this is your spot!
A little post script: I tried to contact the hotel's General Manager via the email link on their website, but - you guessed it - the link is broken... just like most of the stuff in my room! The Inn at Lost Creek goes out of their way to let you know they were on Conde Nast's 2009 top 100 properties in the world list. The award plaque is right there at the front desk and in case you don't see it, the desk clerk will point it out to you. The problem is, I can't find The Inn at Lost Creek on ANY Conde Nast list.