Inn On The Harbour

When we first arrived, there was no one at the front desk. We called out but no one was around. Finally, after about 15 minutes, we found someone to check us in. Our room was on the 3rd floor because my husband wanted a balcony overlooking the harbor which was nice. But, we had to climb up 3 flights of stairs to get to our room! We were not happy about that as we both have bad knees and to carry up our belongings was brutal! Our room overall was nice, fridge was handy, bed was comfortable and we loved the balcony. Cons: no shampoo or soap in the shower and no blow dyer! And speaking of shower, it was difficult to get into as the tub was very high and no grab bar in the shower. The shower head must be clogged as hardly any water was coming out of it. To pay this amount of money and this is what we get? Definitely not worth it. Almost $700 for 2 nights.

Paid $292.62 to stay in room 8. Mattress was totally worn out. Could see imprint of where two bodies would lie. Sitting on edge, you would sink to box spring. Worst was no drapes or blinds on window facing other windows in condo next door exposing bed. When complaining, they hung a bed sheet on window! Bathroom lock didn’t work. Screen was repaired with lots of clear tape. Three light bulbs were burned out. Furniture definitely needed upgrade. Would in no way recommend this place.

You can't beat the location of the Inn. And the view from the rooms and the patio is terrific. Check in was seamless. We had a great suite on the third floor (and yes, you do have to walk up stairs). The Inn is a little worn and could use a little deep cleaning, but is comfortable and welcoming. Breakfast is good, and we really loved sitting on the patio.

Location great, Breakfast was good, bed was comfortable. Room was not cleaned well - dirty floors, hot tub had hair in it, there was no soap, shampoo or hair dryer in the room, AC was loud with no reading lights for the bed and the stairs to the second floor were cobweb filled and had a broken railing. Very disappointed. Not worth the $300 a night and we were told we would be taken care of - NOT.

I cannot express how beautiful this establishment is. The staff works their butts off to make everything perfect. From check in to helping to get the paddle boat ready. It is a must to stay. Fully secure and safe. The view from the walk out balcony is out of this world. Please visit.

We have been coming once a year with friends for several years. Unfortunately, this will be the last time. I'm wondering if there has been a change in ownership, as it is shocking how run down and shabby the rooms have become. Too many issues to list here. Everyone in our group has the same issues of poor repair and poor cleanliness in their rooms. It's a shame and very disappointing.

We stayed in the second floor of the Telegraph House because our dog accompanied us. The bathroom was large and the bedroom sufficient. But it had no air conditioning, and one side of the bed had no reading light. ||Pet owners be aware that management requests that you not let your pet alone in your room. This the only pet-friendly lodging we ever encountered that made this stipulation. This is confounded by the inability to take your pet when you take your breakfast at the inn. Well, you can but not inside the hotel or on its deck. During the summer, at least, taking breakfast with a pet relegates you to a tent sort of gazebo some distance from the breakfast buffet. ||The muffins are warm and great…the coffee rather weak.

Huge comfy bed, beautiful view of the water, Jacuzzi in room, clean room, simple continental breakfast enjoyed on th patio. Fair pricing. Will be back!

I spent the last two nights at The Inn On the Harbour in Port Stanley. There are 12 themed rooms on three floors (mine was the "Dusty Rose Green" on the second floor). If you can't do stairs, you should stay on the ground floor as there is no elevator. Since I was the only guest and the receptionist goes home at night, I didn't want to be on the ground floor ... I felt safer being higher up since I was alone. The rooms have king beds, fireplaces, Jacuzzis (I love baths and used mine Tuesday night), complimentary WIFI (I found it slow most of the time) and complimentary parking. There was a coffee maker, kettle, toaster, mini fridge and some dishes in my room. Strange not to have a microwave oven, though. My room rate was $115/night plus taxes. There is no restaurant in the inn, though there are some within walking distance. I went to Barnacles Tuesday night, which was a ten minutes walk away, and KettleCreek last night, which was about a three minute walk away. When I walked into my room, it was welcoming ... the fireplace was going and there was easy listening music playing on the TV. I found it odd, though, that the time on the phone was 9.5 hours slow and the clock radio (which was cheap and should be replaced) was flashing (so not showing any time) and I had to set it. There are no blinds on the window ... just a light green drape. I don't know how well it would keep the sun out if you were trying to sleep during the summer.

The only way to reserve a room is via online automatic date-of-arrival app. I couldn't communicate directly with staff & had a bad feeling about that, but decided to try it anyway: "get with the times" so to speak. We arrived 6:30pm after visiting friends. There were no staff at all. None! We'd thought a reception would give us our room number & key. I walked around the left of the building, then right side - finally found a sticky-taped phone # on a door. Had to call a 1-519 # to speak to someone. By now, my husband & I were rather frazzled & tired. We're seniors. A man called Steve answered, didn't know anything about our reservation & had to look it up, then told us which room & 4-digit code to enter. It didn't work. Both of us tried & finally told him we couldn't get in. He said he'd drive over. By now, naturally, I was annoyed and told this man there should be someone there, or at least they should have emailed me the room & code numbers. They had my email address from my online reservation, but I'd had nothing except an auto-confirmation when I booked. He didn't like the criticism and slammed the door, saying we couldn't afford his hotel and leave. He actually complained he'd had to drive over from his home (he took 5 minutes, so can't have been that far). My husband felt insulted by the "can't afford my hotel" remark, of course. It takes a lot to make him annoyed but this horrible person had no apology for us feeling abandoned and panicky at that time of the evening & was unable to accept our complaints about having no info from them about our room. We ended up driving to a Best Western half-an-hour away, & in future, I'll prefer an aesthetically neutral hotel like that, with actual humans on a reception, to any boutique "latch-key" inn. We'll never reserve unless we can contact the staff of a place. ever again. I would warn anyone away from this place and it's rude, unsympathetic owner.