Inn on the Square

We had high expectations based on recommendations from people who previously stayed there. The curtains had a hole, window wouldn’t open, mold in bathroom made for an uncomfortable visit. The people who wor at the hotel were friendly, pleasant and wanted to please, but the rooms really need a good cleaning and updating. The way the room was set up also gave no real area to relax in. No couch or space to lounge except the bed.

When we arrived, the room had a musty odor with a slight cigarette smell. We open the windows to air it out, which did make it somewhat better. We found the bathroom tile and shower area to have cracked grout and mold. ||The one bright point was that the beds were comfortable.||The worst part of the experience was that the person in the room above us was an early riser and up and about by 4:30 AM. Then they proceeded to pace around for the next two hours on the creaky old hotel floors. My wife and I were not able to sleep during this time as the creaky floors were quite loud.

The Inn on the Square is in a great location. There are many shops and restaurants within easy walking distance. The place for breakfast there is also very good and fairly priced.||||The front desk staff wasn't overly helpful. The Inn doesn't have amenities such as silverware or plates. We were hoping to take advantage of those for snacks on the patio that our room had.

Room itself was fine. Nice and close to Falmouth Main. Hotel is very close to the main road ( only road) into town (think trucks and brakes much of the night). The absurdity of resort and amenities fees continue in this industry. $23 Amenities Fee for new premium linens.

The Inn on the Square has an excellent location, rustic charm, and a cozy atmosphere that reflects the character of a seaside village. The bed was comfortable and the onsite restaurant, Persy’s Place, offered good food and attentive service. That being said, the overall experience fell short of expectations due to management and staffing issues. With only three housekeepers for 75 rooms, many guests had to wait until 7 PM for check-in because rooms were not ready. During my two-night stay, my room was not cleaned on the second day and I had to go to the pool area to get fresh towels since there were no replacements provided. Toiletries such as soap were also missing. Basic services were inconsistent. On the first morning, there was no hot water at 7 AM. When I asked at the front desk at 8:30 AM, I was told the water heater had just been turned on and to wait 15 minutes. The front desk staff seemed unprepared to handle the volume of guest complaints, which created added frustration. The hotel describes itself as rustic and charming, but rustic should not mean neglected. I noticed black caulking in the tub, no handicap safety handles (only a sign warning guests to “be careful” getting in and out), cracked light switches, and dirty carpet. Even the restaurant, while enjoyable, served food on chipped plates. These details are not acceptable in hospitality. This property is managed by the Newport Hotel Group, and it feels like there is a serious lack of oversight. I would encourage management to spend time staying at the property themselves to see firsthand the improvements needed. With its charm and location, this hotel has great potential, but better staffing, upkeep, and attention to detail are necessary to deliver the quality experience guests expect.

I am sure there are other hotels in the area that could afford better value for the money. Location is great but service was not up to standards. Housekeeping did not show up until the evening, and a family member had experienced an issue that upset her the way it was handled and left the family function she was so upset. There were many very nice points about the hotel but this experience was a bit of a downer on our family reunion weekend.

Wonderful stay at this Hotel. Perfectly located near town and woods hole. Clean and comfortable. From the moment we arrived to the time we left we felt so relaxed and comfortable. Fire at night and refreshing pool. Everyone was so friendly and welcoming. Especially Allison, who welcomed us with a smile and explained to us the area. Gave us excellent restaurant suggestions and information on visiting Martha’s Vineyard. We will definitely be back!!!

We stayed in the cottage on the back side to help quiet the traffic sounds and that worked out well. Nice people. Old house, but the rooms were updated to be like hotel rooms. All in all a very good stay.

I booked this through an Airbnb listing Great location at an affordable price. Room was generally clean, towels were plush, and beds were comfortable. Check in staff were friendly and helpful. Walls are a little thin so I could hear TV and chatting from the room next to us. Shower water temperature was inconsistent. They have a lovely heated indoor pool. Love that this was right across the street from bike rental and the Shining Sea bike/walking trail. Lots of restaurants and shops within walking distance! I would definitely stay here again!

Clean hotel, about a mile away from downtown (must walk to the Patisserie!) and convenient parking. The indoor pool is a nice feature - we stayed in March so definitely warmer to swim inside. The room has a refrig and microwave so it is convenient for families wanting to heat up leftovers. Beds are comfortable. Cleaning staff might be inconsistent in the off season. Overall decent value for the price.

The ac in the room does not cool the tool down, and the door in the bathroom doesn't hatch

We have stayed here over the years about 6 times (pre and post pandemic). The beds are extremely comfy- we always sleep super well here. We've stayed in high season and off season and it's never been noisy except only once in the morning and we've stayed on the first floor. There's free ample parking; the staff- especially Allison and Trey, and everyone we've interacted with are always wonderful; there's a large fire pit and an area out back with outdoor seating; and it's central to everything in Falmouth. There are microwaves and mini fridges/freezers in the rooms so that's nice. It'd be great if all the bathtubs had anti-slip surfaces or handrails as they can be a bit slippery but there are some rooms that have them so just request if needed. I've never used the pool so I can't speak to that but the beaches are fabulous and there are so many sandy beaches with easy (right up to the beach parking /accessible for anyone wondering.. parking is free off season and buy a parking pass from the town if you're visiting during the summer) within a 5 minute drive to choose from! The bike path, a bike rental place, and Coffee Obsession are across the street and Crabapples restaurant is a three minute drive. I also love the movies on the lawn during the summer on main street, the public library which is four minutes away with their events, and other cool happenings that are super close by! Old Silver beach is an about 8-10 minute drive away but Falmouth Heights plus other beaches and beach restaurants are only a 5 minute drive from the hotel. Relax and Renew Spa is also about 8 minutes away and for any Starbucks fans that's 5 minutes away. We really enjoy every stay here. Thank you Allison and thank you Trey and everyone here who makes this place a place we keep coming back to!

Very clean, affordable and convenient. The Inn on the Square has a pool. The beds are very comfortable and the rooms are beautiful and set up right. There is ample parking on site. The staff is very friendly and very accommodating and very competent. I came across the Inn after my ferry to the island - the last several actually - was canceled. Other travelers who were also stuck in the same situation mentioned that the Inn on the Square offers a discount to Islanders (Martha's Vineyard or Nantucket) when the ferry gets canceled. Since I own a house on the island I am entitled to that discount. The staff had no problem extending the discount to me even though I have a Nevada license. It is within walking distance of the remote lot for the ferry. It is also within walking distance of many of the restaurants in Falmouth.

This place was great. The staff was great, the room was clean and it's very conveniently located! The only negative was I wish the bathtub had a non-slip surface. It was a little slippery.

I'm giving them 3 stars to begin with since we haven't finished our stay... we just checked in earlier this evening. Front desk Donald was very amiable and attentive. He seemed very customer service oriented. He quickly retrieved a few items we needed and apologized for the issue we encountered. Here's the issue; both the microwave and refrigerator contained crumbs and actual prices of food..... very gross! In this current environment in our country especially, rooms need to be thoroughly cleaned. I did also see some hairs in the bathroom and on table (about 3-4). In a few hallways I noticed a (nasty) smoke smell. I couldn't tell if they had /if these were smoking rooms or not. Thankfully our room only had a slight bleach smell, from the sheets I think. I was told that we were given fully fresh washed sheets and comforter. Obviously I can not verify that though. We were short towels (only 2 washcloths and no hand towels), which Donald promptly provided. (thank you) Needless to say, after seeing that, I'm obviously not fully convinced or overly inspired that the room was adequately cleaned.... but thankfully I brought my own cleaning wipes. Not as good as a spray and let it sit, but it worked. So far, my grading is : Cleanliness 3* Customer service 5* Amenities 5* (for a small hotel, they have some pretty good amenities) Bed comfort - pending Shower & bathroom - pending I really appreciate the fridge with a separate larger freezer, outdoor areas with tables, location,... To be continued ....

Bait & Switch Motel. Caveat Emptor! Buyer Beware. This inn has hidden charges they don't advertise and a no-cancellation policy from the second you book a room. Their customer service is very poor. The elusive manager, who avoids speaking to guests, refuses all requests. I stayed at 5 different hotels on my New England trip; this was the only terrible stay. The bathrooms are dirty, dated, and the tub faucet leaks. It kept me awake. I requested our room and bathroom to be cleaned, but after returning from Martha's Vineyard, nothing was done. You can surely find better accommodations elsewhere. Don't waste your hard earned dollars here.

Oh my gosh, how disappointing! We were STUNNED at the filthy room. The telephone keypad had dirt all over it, the nightstand had sticky globs on it as well as soda can rings scattered across it. Not big issues in and of themselves, but combined with mold in the shower grout, a hole in the tile around the shower head, the outlet behind the mini fridge missing the plate and massive frost in the same fridge we had had enough. Management's reply: "because you had the 'do not disturb' sign on your door and they couldn't get in to fix the problem, we'll give you 10% off your room." Oh please, the room was filthy BEFORE we checked in! Pictures will be added, and by the way, check out my filthy socks ... I wore these ONLY in the room. We were charged $330 on both Friday and Saturday night. Oh really?!? It shows as $204 on their website for three adults. Great girls getaway mucked up by their dishonesty, and refusal to address the problems BEFORE ANY guests checked in. Save your $$, there are other nicer hotels in the area whose photos depict the real condition of the rooms. Not the bait & switch photos this hotel uses. SHAME ON YOU

We are very disappointed in the Hotel. The walls in the room were paper thin. I woke up to the noise from the next door room of someone loudly snoring!! To top it off the bedroom curtains above the air conditioner were full of mold. They were utterly disgusting! The young man at the front desk did move us to another room and told us they would shut this room down.

My company picked the hotel. Very charming. Clean rooms. One thing which not sure if its bad or good but the lining smelled like hospital sheets. I gave 4 stars due to very thin walls you can hear everything. I heard everyone and any car that went by. My coworker was on the side of the fire pit and was kept up until 1am due to noise. They have a restaurant but its only breakfast and lunch. Which kinds sucked no food after 2pm. We ordered take out. Very pretty indoor pool.and out side space as well. I most likely wouldn't return for pleasure. I would like a hotel on the beach if going to the cape

Room had mold in shower. Hallway carpet littered with debris. Messages to manager never passed on about mold. Asked for $ off because of condition of room. Never returned call. Do not stay here!

Stayed here on a week long vacation to the Cape. I haven't been to the Cape since I was a kid, so I didn't know any places to stay. I picked this one blind on Travelocity and hoped for the best. I'm a fan and would absolutely stay here again. Easy walk to the shops and restaurants in town. Quiet. Great mattress that I could happily sleep on at home. Clean. Great value for money. Etc. In other words, the Inn on the Square checks all the boxes for a great hotel stay. Jamal at the front desk was a delight. Professional, enthusiastic and made us feel welcome after a long day on the road. They should clone him. Unfortunately, he is in the management training program and is rotating between their properties so he won't be here for long.

Sigh. In the AM I found a pop-top from a can on the floor as well as hair in the shower (dark blond), bed (black) , and carpet (silver). I clearly did not see another Yelper with room cleanliness a few months back. The person at the front desk sent me a bill which charged me more than the price discussed the previous night and then took 15 percent off, as an amends for the hair. These are meh experiences, not the end of the world. But the rep wanted to know why I didn't report this earlier so that the hotel could've addressed the situation or moved me to a different room. At 8 am? I feel like that's trying to foist the blame on me, as if I have done something wrong.

Meh. Nothing special, pretty loud, average rooms and no one was at the front desk for 15 minutes when I needed to check in. Mysterious charges to my credit card didn't help.

Charming, somewhat hokey Inn near downtown Falmouth. During COVID travel restrictions, the Inn on the Square made good use of their time to update, renovate and clean up the place. The renovations are a work in progress, and very much needed. Inn on the Square was dated in its look. The service is friendly and ready to help. The Inn has Persy's for breakfast and/or lunch, an upgrade from the usual continental breakfast buffet. Rooms cost around $120 a night in the off season, so it's pretty cheap. They have a fire pit, an indoor swimming pool, they're a short walk from historic downtown. They have a cartoonish mural of historic Falmouth, along with its original name Succanesset. A pleasant place to stay.

An incredibly quaint spot that is a breathe of fresh from your typical hotel room. This is a great little inn, but they struggled with simple gestures of customer service at the front desk and staff courtesy. They are attached to Persey's - a breakfast place...which is really convenient. Everything was clean, rooms were nicely setup, the old building construction made for thinner walls and creaky floors. I try to stay at these old style inns, because of its quaintness, but this ones service was disappointing.

while we did love the room and Inn. they didn't honor the pricing and charges more even though I sent emailed proof was promised a call/email back and never got one. and the food in restaurant was terrible.

Customer service was fantastic 5/5. The room was alright-clean but nothing fancy. The location was excellent-we walked into downtown for dinner. They had an outdoor fire!

The ferries back home to the Vineyard were cancelled due to weather. As soon as we got the text from the Steamship Authority, my wife and I called the Inn on the Square to reserve a room. I spoke with a guy at the reservation desk, gave him my credit card information, and he confirmed the room was booked for me. Two hours later, I got a phone call from the Inn saying that they had overbooked and had no rooms available due to the ferry cancellations and that I now had no room. This forced my wife and I to stay on the mainland off Cape Cod for double the price! Bad business to book a room and then give it away to someone else.

Pros: Pool, fire area, great restaurant, location Cons: Moldy curtains, front desk doesn't usually answer from the hotel phone, dirty rooms

Front desk people are the best part; they were great. Also, the room was clean with a comfortable bed. For these reasons, I sort of feel bad saying: it's unlikely that I'll stay again because it is *really* loud here... and this is March. If you have few or quiet neighbors, it's a good place stay, but when you book, you're rolling the dice on it. The doors somehow manage to be heavy enough to slam really hard on their own, yet thin enough to practically hear people breathing in hallway. The walls are the same. Bring earplugs, earmuffs, and those things the guys wear when they're using a jackhammer.

Great location Beautiful town! Close to the ferry to Martha's Vineyard Room was very nice but a little tired some minor attention needed For example our door was rotting on the bottom Walls paper thin!!!!! Let's just say the couple in the next room were entertaining

Strong mold/mildew odor in room coming from the bathroom. Obvious mildew on wallpaper. How can management and cleaning staff be oblivious to this?? I turned on the heat in an attempt to drive out the mold smell and the bathroom mirror fogged up which tells me water is staying in the ducts perhaps contributing to mold issues. I mentioned the mildew issue to the desk guy but he ignored my comment. He might not have understood my issue since he had an odd foreign accent. I should have demanded a mold free room but I assumed they were all moldy and I was too tired to do battle. Price was inexpensive and room ammennities were okay. No, I would not go back or recommend.

We were disappointed, because some of the reviews we read before we booked our stay suggested issues, but we hoped for more. They are short staffed (probably due to COVID - 19) and we waited 10 minutes for the desk attendant to arrive (a note at the front counter said that they had to leave and would return in a few minutes). The initial room to which we were directed had a jazuzzi with paper attached along the front of the tub (see photo). The changed our room (from the Jacuzzi room) to a double queen bed room without hassle, when we expressed concern. The second room had a tub-shower that drained very slowly after we showered and had grout mildew (see photo). The room had a musty smell + odor of commercial cleanser that permeated our clothes (it was still there when we returned home). We found hair on the floor. The hotel and our room had been cleaned, but it just did not feel very clean. The wall are "thin", and we could hear noise from an adjacent room. Above cleanliness and maintenance issues are too bad because the hotel has a nice external appearance, plenty of parking, good location, newer decor and a friendly staff.

Location is great. But..... The beds were so uncomfortable that we had to check out. Our room had 2 double beds. Not worth staying if you can't sleep the night.

After having a reservation made for 2 months, they called out of the blue to cancel the room, 2 days before check in. Their solution? Only downgrades available, not even the same room for our 2 nights, or a refund. So much for our Valentine's weekend after taking work off and looking forward to our stay for 2 months. Won't bother trying to schedule again.

Noah was a huge help! I had multiple reservations that I needed to fix/adjust. He was quick to find all info and make all changes I needed. Have stayed here year after year and love the location. But the employees like Noah really make it a great experience.

We had an amazing time here the King suite with the Jacuzi in the room was amazing!! Had to give 4 stars for a few cleanliness issues that were addressed & taken care of immediately. Staff was really friendly, walking distance to many shops & restaurants. Would highly recommend.

Room is nice, comfortable bed. Great little town walkable. I would say one thing that lights are too bright in the room. Maybe have some some dimmable lighting or lower wattage.

I am currently in my room and the people next door and outside are so loud. It is past 11:00 pm and they are screaming and I've called front desk and nothing is being done. It is so rude and they have no respect. I am NEVER going to stay here again because nothing is being done.

Incredible value. Needed a last minute room as my mother was at Falmouth Hospital. Perfect overnight stay minutes away. Excellent staff (friendly & accommodating)! Great location, clean room and uber comfy bed. Delicious breakfast at restaurant connected to the inn. Zero complaints. Seamless stay.

Though the location to town is good, and the room was very clean, with comfy beds, I can only give it 2 stars, because I am a light sleeper, and here, the walls truly are paper thin. I requested a room all the way at the back of the Inn, and they put us at the front.The staff were all very young and not inclined to listen. It was way overpriced for this reason. The indoor pool was clean, but should have been slightly warmer (they advertise "heated pool"). There were no chair cushions on any of the outdoor chairs..which was needed to sit comfortably. Our room did not have a musty odor at all - which other reviews mention.

Someone who used to live in Falmouth recommended the Inn on the Square to me and it is convenient that you can walk to some of the restaurants if you want to. The worst part was the extremely slow check-in process and the fact that the clerk tried to put me in a separate building, the cottage, and in a room right next to the road when they had vacancies. I spoke up and he did move my room and I recommend room 229 - you overlook the back patio and some woods. Yes, you have to walk up stairs, but as long as you don't have a ton of luggage that shouldn't be a problem. The bed was really comfortable and the flat screen tv was huge. There is also a pool if you want to just relax but there is no gym. I don't believe breakfast is included either but a rate of $99 during October seemed good for the area. One negative that I think they could change easily would be to provide toiletries (shampoo/conditioner/lotion) that aren't made in China. I mean seriously, who wants to bathe with products that claim to be environmentally friendly (no parabens) but are from China? Side rant.

1hotel.. Bad service and didn't like the moldy smell. Plus the wall are thin and I can hear every car that past. Also ask for a late check out to only hear that it wasn't sold out for the next day and it was a off season. So I think it's just a 1 star hotel.

Staff was amazingly nice but my room was disgusting! Walking in the front door of my room, I saw specs all over the side table and coffee table. Upon further investigation, they were food versus wear and tear as I had originally thought. As other people stated, my room was full of black hairs on the floor, on the towels, on the toilet, etc. I had to brush off the couch just to sit on it and cringed to even have to lay in the bed. Trash was still in the trashcan and there was trash stuff to behind my microwave, as seen in the pictures attached. Definitely would not recommend.

My sister and I were in town for the weekend for a wedding. We called on a Friday and there were rooms available for the following evening. Normal check-in is at 3 PM, but we were able to check in early at around noon. The hotel staff was very nice and very accommodating. The room was, for the most part, clean. The bathtub seemed to be a little dirty, but not overly so. The room had two queen beds (that were VERY comfortable). The TV was easy to use. There was a coffee maker with all of the accoutrements. There was even a small refrigerator. We weren't in the room very much. We didn't have the opportunity to use the pool or the restaurant but we certainly would have if time allowed. I definitely recommend Inn On the Square, and will be staying here again if I'm in the area.

We read the reviews and booked there anyway. $100/night was a way better rate than any other hotel we found. It was nice being within walking distance to everything. Even though there were steps to climb in the cottage it was fine. Even though we could here people in the hall it was not THAT bad. The room was very small but we weren't there for the room we were there to see the sights and only one night so no big deal. Don't skip just because of a few bad reviews.

I usually stay at the Holiday Inn when I'm in Falmouth and prefer it to this place. The parking was not as convenient here, and the walls seemed paper thin. My neighbors kept me up half the night and the staff were unable to do anything about this when I complained. I did appreciate the mini-fridge and the microwave in the room, but the bathroom sink had an extremely anemic fountain with only a trickle of water and also didn't drain very well so it was very difficult for me to wash dishes in it. Underwhelmed and not staying here again.

Had great front desk service. He was very helpful in identifying local favorite places to eat in Falmouth and provided information on the ferry over to MV, including the potential for it to be canceled due to the wind. Was a neat room and facility. Took 1 star off due to cosmetic issues that didn't detract from our stay but should be addressed, i.e. wallpaper in bathroom coming off in two places, grout could use a good scrub in a few spots and can see mold around the calking of the tub and toilet, again in a few spots. The tub was amazing with its jets! Convenient to downtown restaurants and shops with about a 5 min walk or so. Pool looked inviting.

Noisy room, thin walls and floors. When asked upon checkout "how was everything" and I responded "not very good actually", the desk supervisor excused himself and left a new clerk to check me out. His comments about being curious if the dumpsters and traffic impacted the room, and then no suggestion of compensation left me to think the management really doesn't care.

My friends and I just stayed here this weekend. It was the noisest hotel I have ever stayed in! Our first room was on the first floor and our bed was right next to the door. We could hear people talking in the hall, we heard the cleaning lady with her trash bags opening right outside of our door, we heard doors slamming like they were in the room with us. This all started at 6:30am.. The room above us sounded like it had a herd of elephants with the loudest creaking I ever ever heard! Constant creaking when the people would walk around. I finally got up and complained to the front desk. They didn't have a room available so they kindly offered us breakfast. We did get to move on our third night. They put us in the room right above our first floor room. Every step I took , I could hear the floor creaking. I was so nervous of upsetting the people down below that I would only walk around when absolutely neccesary. The pool was nice and warm. The bathrooms were nice and they rooms were a good size. They had a fridge, microwave and good cable. I must say that the front desk girl ROCKED!!!! That hotel NEEDS JILL!!! The most pleasant front desk person that I have ever encountered! She was so helpful with getting us around Cape Cod and we just loved laughing and talking to her every day. She was a real pleasure. If it wasn't for Jill, this place would get a 1 star!

I would highly recommend. A great value, really no complaints. Hugely grateful for the return of my wife's jewelry bag that we foolishly left in the wall safe. It was returned to us quickly and without anything missing. I don't think I could tell you anything else that would tell you more about how this place is managed. If you are going to Falmouth (and it is a great choice if you are visiting Cape Cod) I think they are the team to beat.

Enjoyed our stay over memorial weekend, walking distance to city center and very accessible to the shuttle bus to the ferry for Martha's Vineyard. At the front desk Donald was extremely helpful and friendly. If there is any complaint it's the thin walls.

Clean and roomy, though the first night I was here it was pouring rain and the ceiling started dripping water! It was surprising because the place isn't run down at all. The next morning the staff changed my room with no fuss and gave me coupons for free breakfast. My next room was right next to the base of the main stairs and it was really loud whenever anyone went up or down, so try to avoid being put there. I was there for business with at least 10 other people and no one had seemed to have problems.

This hotel was very nice! It was a great mix of rustic and modern. The beds were very comfy and the rooms were clean. There were notices on the walls of quiet hours between 10am-8pm which is very much appreciated. The hotel's location is great and there is shopping and food close by. It is also a quick trip to the MV Ferry. Would definitely stay again if ever back in town.

Location is good. Room was clean but I was a disappointed. The pictures online make it look much better than it actually is. If I had to do it over I would have choose to stay at a bed and breakfast. We were in the cottages and not the main part. Perhaps that makes a difference.

CARELESS STAFF. Reserved a room 5 months ago only to show up at 10pm on Sunday of Labor Day weekend informing us that our room (the only room left) could not be opened due to the doorknob being broken. We called the hotel around 3pm that day to let them know we won't be checking in until late, they said "great, no problem. We will see you tonight". As we walk in, the night clerk informed us about the situation. She didn't do anything to solve the problem or apologize - maybe try a locksmith or call another hotel to book a room for us. Nothing. We then asked to call the manager. The manager, Jackie, was careless, heartless, and extremely rude. She said, "it's 10pm, and I'm an hour away. I cannot do anything." And then proceeded to tell us she will call the police on us if we didn't leave. This hotel didn't offer any compensation or any sympathy. They left us high and dry at now this point 11pm on Sunday of Labor Day weekend. Sounds like Jackie is a common theme amongst all the negative reviews. Jackie should be fired.

The positives: location is great for walking down Main Street, the bed is covered with a super comfortable topper and pillows, in- room microwave and fridge, roomy and large, quiet, friendly staff. The negatives: no on-site alcohol, no room service, no food after 3 pm. Well worth it.