InterContinental Baku by IHG

As a Diamond Elite member, I had the pleasure of staying at Intercontinental Baku with my family and was thoroughly impressed with the experience. The hotel is located in a prime area near Nizami Street, making it convenient for shopping, dining, and exploring the city. The property was impeccably clean, and the comfort of the rooms exceeded expectations. The Club Lounge access was a highlight of our stay. We enjoyed most of our evenings there—great atmosphere, excellent service, and a perfect place to relax as a family. While we were hoping for upgraded adjacent rooms, we understand the limitations due to availability. We truly appreciate the genuine efforts made by the team to accommodate our request. What stood out the most was the hospitality. The entire staff—from the front desk to the restaurant—was friendly, helpful, and highly professional. Their attention to detail and care made us feel valued and welcomed throughout our stay. Thank you to the entire management team for such a warm and memorable experience. I look forward to returning and highly recommend this property to both families and business travelers.

I would like to thank the InterContinental Baku for the warm welcome. It’s a beautiful hotel in an excellent and quiet location. I especially want to thank the reception team, and in particular Mr. Samir, for his outstanding hospitality and professionalism. I also appreciate the hotel for allowing a late checkout. I will definitely be coming back to this wonderful place. Thank you!

Hotel location was very good. Very near to the waterfront and old town. Rooms were comfortable especially the suite we had for few days was brilliant. Breakfast was good with plenty of variety. Club lounge was ok. Hussein and the lovely girl in the club ( forget her name) made us feel very welcome and we were well taken care of. Overall a nice 10 days stay we had in the beautiful city of Baku! Thank you🙏🏻

I would like to thank the InterContinental Hotel for the warm welcome. My special thanks go to the front desk staff, Jamil and Samir, for their exceptional hospitality and kindness. I also appreciate the late check-out extension until 2 PM. The hotel was beautiful, the stay was comfortable, and I will definitely return again.

Great location, nice building overall with beautiful marble tiles and paintings, smiling staff especially doorman. Offered us extra hour for later check out for free. However it’s far from five star facility and here is why: Cleaning was not done well, I have found previous guest bunch of hairs sticked on the wall in the bathroom which is unacceptable. I asked to bring more water twice and was completely ingnored. Important to mention that textile is old with stains on the towels, little holes on the bedding, bathrobes are just not comfy enough as you expected. Bathroom kits are just low quality as it’s 3 star, especially toothpaste.

Our family vacation at the Intercontinental Baku was absolutely wonderful. The hotel is perfectly located near Nizami Street, in a vibrant and convenient area of the city.||||The rooms and facilities were spotlessly clean, providing a comfortable and safe environment for our entire family. We felt at home from the moment we arrived.||||The staff were exceptional—always polite, professional, and ready to help with anything we needed. The restaurant team was especially friendly and made sure we enjoyed every meal, even with kids in tow.||||Highly recommended for families looking for a high-quality stay with excellent service and a great location in Baku.

We wrote in advance by email to agree on a paid early check-in. We said that there would be 2 birthdays during the stay. There was no answer. Upon arrival, they claimed that we had not written anything to them, then they found our letter. They could not even check in us in an hour earlier, although the hotel was clearly not full. They charged us twice for the tax, although we had already paid it. During the stay, no compliments were given in honor of any of the birthdays, not even a small note. To summarize, the service for this level of the hotel leaves much to be desired. If we consider the room stock and infrastructure, then everything is good. The location is convenient.

Intercontental hotel Baku|Great location, excellent hotel, Staff friendly and ready to serve, Doormen willing and ready to help. Rooms well equipped, clean and have all the anemimities. Indoor heated pool and a small but sufficient gym, Great IHG club on 7th floor with friendly staff, offering cocktails, a selection of beer, and delicious snacks from 5pm to 10pm. the view of the Caspian Sea from the IHG club is beautiful.|Buffet breakfast is extensive and if you dont find something you desire there are 3 chiefs standing by to cook your request.|The staff in this hotel really makes my stay enjoyable, giving the tourist an insight to the local culture with each question you ask of them. |An excellent hotel in the city center!|If during your stay you find yourself in need of affordable and professional medical assistance I highly recommend Liv Bona DEA Hospital. The hospital covers all needs and has an international office with a fluent English speaking assistant by the name of Ms Gunel Huseynova. She can arrange all your appointments and walk you thru the hospital along with attending your Dr. visits to make sure you and you Dr. understands your medical complaints and the doctors prognosis. Ms Gunel makes your visit to this hospital hassle free quick and pleasurable. She will also assure you get all invoices and doctor reports required for insurance claims.|A truly first class hospital with first class staff!