InterContinental Berlin by IHG

My first experience at a luxury hotel at the InterContinental was nothing short of amazing. Before I say anything else I would like to thank Nicoleta and Nico for everything, Nico checked us in with an amazing attitude, lovely smile and knowledge of Berlin's must to see places which helped me and my fiance a lot and saved us time. We we're also lucky to be upgraded to a junior suite by Nico which really made our day incredible and made us feel special during our stay. Again thank you Nico outstanding service! While no holiday is 100% perfect I did had some trouble understanding the safety deposit you have to give but thank goodness Nicoleta was there to help me out. Her behaviour towards my confusion with the deposit was fabulous, the way she carefully explained and the patience she showed truly made me stress free in literally 1 minute and I was back on enjoying my holiday. I would also recommend not to pass on the room service and the breakfast, the food is absolutely stunning and the staff so welcoming and helpful 10/10 service. Room cleanliness was on point, no noises, good shower, everything working as it should, overall 10/10 here too, I can tell you guys must have an extraordinary housekeeping team! Location is also very good, 10 minute walk to the subway station and bus just outside the hotel. Unfortunately I only stayed for 2 days here and did not have time to check everything the hotel have offered us. But just 2 days made me want to come back here to this hotel, I strongly recommend anybody to give it a try!

Nice hotel in a quiet area. It feels luxurious, yet welcoming and not too posh. Close to bus stops and public transport. Walking distance to bars and restaurants. The hotel also boasts a decent restaurant and bar (Marlene). Excellent gin tonics there too. Rooms were spacious and well equipped. Comfortable beds, bathtub ánd an amazing shower. Coffee maker and new coffee cups provided every morning. The gym was also quite impressive! All the equipment one can wish for was there. Staff were very hospitable and friendly. The breakfast buffet is delicious! Cappuccino’s and flat whites are heavenly. Plenty of parking available at €36 per day. Some points of improvement: - The WiFi is a public network without any password protection. This is very unusual and exposes guests to unnecessary cybersecurity risks! - When booking through online platforms like Booking.com, there is no use of the wellness area included. Most hotels give a complementary use for at least one day. This was disappointing. - The climate control in the rooms did not work well. We could not control the temperature. It was a bit too warm to sleep comfortably, despite it being winter and cold outside. - Housekeeping woke is up at 08:45 am to service our room. Why? This is too early… - Smoked salmon at the breakfast buffet would be lovely - Coffee maker in our room was not very intuitive to use. Took us 10 minutes to figure out. Maybe nespresso machine would be better

We had an excellent stay. A very special thank you to Nico, whose service truly made our experience exceptional. He was incredibly kind, attentive, and always willing to help. His recommendations for exploring Berlin were spot on and added so much value to our trip. Thanks to him, we discovered places we might have otherwise missed. Nico’s warmth made us feel genuinely welcomed and cared for throughout our stay. We highly recommend this hotel and would absolutely love to return.

Our stay at the hotel was a great experience. Especially the staff was always willing to help and the swimming pool and sauna were beyond expectations! The temperature of the water in the swimming pool was 27 °C and hence it was perfect for swimming even in the cold weather. Bus 200 stops right in front of the hotel, so it was convenient to look around the city.

Overall, we had a very nice stay at the Intercontinental Berlin. The check-in with Nico was very pleasant and helpful, so we immediately felt welcome. We were upgraded, so we could stay in the same room we had booked for the following nights, which we really appreciated. The decor in our room felt a little dated to me, but I think that‘s just a matter of taste. It was overall very nice, and the view over the zoo and the cityscape was stunning. The breakfast was plentiful, and we were thankful they extended the hours until 11 am every day in the week we were there over the new year. The only gripe I have is with slow service in Marlene and the other people in the hotel that kept playing super loud voice messages or phone calls on speaker during breakfast or in the bar, which is not the hotel‘s fault, and has happened in other hotels and restaurants, so it doesn‘t affect my rating, but I do wish generally hotels and restaurants would have policies to forbid it, though I seem to be in the minority… On a more positive note, we really appreciated the spa, the extra area for families at breakfast, and I also liked that the hotel puts an emphasis on being LGBTQ friendly.

My employer held a conference at this location. I was blown away by the seemingly effortless coordination of the staff. Our rooms were ready and mine was spotless. I was able to go down from my room in the morning and attend multiple sessions, with tea in between, and the selections were always available. We had zero tech issues - despite us being from 41 different countries, we were able to connect without issues. I would love to attend another event here.

The room was beautiful and clean. All staff were very kind at all times. The mini bar had a good variety and we happily took advance of it! I did not prefer the design of the bathroom with the clear glass on the toilet and shower plus the shower leaked when using the handheld because there was no seal under the door. The buffet breakfast was not worth 43€. I can only recommend if it’s free with a package. The beds were also extremely hard. I prefer a firm mattress but this was like sleeping on a bench at the train station. If I could give 4.5 stars I would because our stay was very pleasant and quiet since it was a little off the beaten path but I just can’t do 5 stars with the drawbacks mentioned above.

I recently stayed at the InterContinental Hotel Berlin, and the experience was truly outstanding. From the moment I arrived, the check-in process was seamless—thanks to Marie Stoll, who was exceptionally welcoming and informative. She took the time to explain the hotel’s amenities and nearby attractions, which made my stay even more enjoyable. The room was comfortable and well-maintained, and the food at the hotel was excellent. Overall, a fantastic experience that I would highly recommend to anyone visiting Berlin!