InterContinental Berlin by IHG

Nice hotel in a quiet area. It feels luxurious, yet welcoming and not too posh. Close to bus stops and public transport. Walking distance to bars and restaurants. The hotel also boasts a decent restaurant and bar (Marlene). Excellent gin tonics there too. Rooms were spacious and well equipped. Comfortable beds, bathtub ánd an amazing shower. Coffee maker and new coffee cups provided every morning. The gym was also quite impressive! All the equipment one can wish for was there. Staff were very hospitable and friendly. The breakfast buffet is delicious! Cappuccino’s and flat whites are heavenly. Plenty of parking available at €36 per day. Some points of improvement: - The WiFi is a public network without any password protection. This is very unusual and exposes guests to unnecessary cybersecurity risks! - When booking through online platforms like Booking.com, there is no use of the wellness area included. Most hotels give a complementary use for at least one day. This was disappointing. - The climate control in the rooms did not work well. We could not control the temperature. It was a bit too warm to sleep comfortably, despite it being winter and cold outside. - Housekeeping woke is up at 08:45 am to service our room. Why? This is too early… - Smoked salmon at the breakfast buffet would be lovely - Coffee maker in our room was not very intuitive to use. Took us 10 minutes to figure out. Maybe nespresso machine would be better

We had an excellent stay. A very special thank you to Nico, whose service truly made our experience exceptional. He was incredibly kind, attentive, and always willing to help. His recommendations for exploring Berlin were spot on and added so much value to our trip. Thanks to him, we discovered places we might have otherwise missed. Nico’s warmth made us feel genuinely welcomed and cared for throughout our stay. We highly recommend this hotel and would absolutely love to return.

My employer held a conference at this location. I was blown away by the seemingly effortless coordination of the staff. Our rooms were ready and mine was spotless. I was able to go down from my room in the morning and attend multiple sessions, with tea in between, and the selections were always available. We had zero tech issues - despite us being from 41 different countries, we were able to connect without issues. I would love to attend another event here.

Overall, we had a very nice stay at the Intercontinental Berlin. The check-in with Nico was very pleasant and helpful, so we immediately felt welcome. We were upgraded, so we could stay in the same room we had booked for the following nights, which we really appreciated. The decor in our room felt a little dated to me, but I think that‘s just a matter of taste. It was overall very nice, and the view over the zoo and the cityscape was stunning. The breakfast was plentiful, and we were thankful they extended the hours until 11 am every day in the week we were there over the new year. The only gripe I have is with slow service in Marlene and the other people in the hotel that kept playing super loud voice messages or phone calls on speaker during breakfast or in the bar, which is not the hotel‘s fault, and has happened in other hotels and restaurants, so it doesn‘t affect my rating, but I do wish generally hotels and restaurants would have policies to forbid it, though I seem to be in the minority… On a more positive note, we really appreciated the spa, the extra area for families at breakfast, and I also liked that the hotel puts an emphasis on being LGBTQ friendly.

My first experience at a luxury hotel at the InterContinental was nothing short of amazing. Before I say anything else I would like to thank Nicoleta and Nico for everything, Nico checked us in with an amazing attitude, lovely smile and knowledge of Berlin's must to see places which helped me and my fiance a lot and saved us time. We we're also lucky to be upgraded to a junior suite by Nico which really made our day incredible and made us feel special during our stay. Again thank you Nico outstanding service! While no holiday is 100% perfect I did had some trouble understanding the safety deposit you have to give but thank goodness Nicoleta was there to help me out. Her behaviour towards my confusion with the deposit was fabulous, the way she carefully explained and the patience she showed truly made me stress free in literally 1 minute and I was back on enjoying my holiday. I would also recommend not to pass on the room service and the breakfast, the food is absolutely stunning and the staff so welcoming and helpful 10/10 service. Room cleanliness was on point, no noises, good shower, everything working as it should, overall 10/10 here too, I can tell you guys must have an extraordinary housekeeping team! Location is also very good, 10 minute walk to the subway station and bus just outside the hotel. Unfortunately I only stayed for 2 days here and did not have time to check everything the hotel have offered us. But just 2 days made me want to come back here to this hotel, I strongly recommend anybody to give it a try!

One of the worst hotels I’ve stayed in. I travel frequently and understand that issues can happen, but InterContinental Berlin was a major letdown. The room was dated and poorly maintained: dirty carpet, blocked drain and sink, and a broken shower. I stayed for seven nights but would have left after day one if I had the option. Charging guests extra to use the swimming pool—and even more for the sauna and steam room—is unacceptable for a five-star hotel and shows sheer greed. The rooms are tired, lifeless, and poorly decorated. The only positive was the housekeeping staff, who were excellent throughout.

The hotel is definitely worth the stay. The staff is welcoming and helpful. The room we got was amazing. It easy to get to and from the hotel to other places. There’s a bus stop very close by and it is a 15 min walk to several great shops and restaurants. We didn’t use the spa and indoor pool but it looked very nice and tempting.

Hands down, the nicest hotel I have stayed at. The service started the night before. We called to confirm our reservation and spoke with a wonderful front desk staff member named Nicole. She was extremely helpful and supported us with our reservation and information about the hotel. This was a great way to start as we now had a bit of insight of what to expect. The flight lasted two hours, and then we had to take a train for an hour before we arrived at the hotel. The information she provided helped with identifying the location we were approaching. When we arrived at the hotel, the staff were fantastic. We met Camilla, who was extremely: professional, knowledgeable, humorous, informative and insightful. She gave us information about Berlin and the attractions as well as the history of some of the locations. She explained how to experience the Holocaust Memorial to get the most benefit from the design. It was good that we had this information because when we went to the memorial, we benefited so much from it. We interacted with Camilla on several occasions and each time she was professional in speaking to our family as well as what would be good for us to do in the amount of time we were there. Camilla should be the standard of what Front Desk Hotel Staff should be and the team she has with her were fantastic as well. The hotel itself is gorgeous. There is a big entry hall when you arrive and the staff were all smiling. There is a dining area on the way to the elevators which is lively and the food smelled delicious. The room was a King Premium and it probably had the nicest bathroom I ever saw in a hotel. There was a bath, toilet with bidet, big sink area and a shower with the option for a waterfall or normal. I've visited friends around the world in major capital cities, and the bathroom was almost as big as some of their rooms. The actual room was big with a king bed, fold out sofa, and island in the middle of the room with a mini bar, Nespresso machine and kettle. There was also a tv with a swivel so it can be moved so wherever you are in the room can watch it. The Intercontinental also had a pool and spa which the family enjoyed. The pool was big and had a lot of people in it at one point, but there was enough space. The jacuzzi had whole families sitting in it and this was a nice experience to see so many families enjoying the area. The actual spa had arched stone/marble lounge chairs, water beds with blankets, an herbal steam and normal steam room, foot bath and sauna. There was another room with ambient lighting, but I did not get a chance to see it. The other facilities listed above were of a high standard. Please do note, as we were told by staff and other guests that some people do walk around nude and use the facilities but they sit on a towel. This is mainly if you are going with children, you are aware. On our visit, there was nothing untoward and the other guests were respectful. The breakfast was fantastic. The first day we didn't realize there were two different sections, so sat in the kids side. They had options of pancakes, eggs benedict, bacon, a massive selection of fresh fruit, cereals, breads and cured meats. The wait staff were patient and asking us if we would like any drinks, to clean our tables and if they can help with anything. The second day, we went to the other breakfast area, and WOW! They had a fresh waffle stand, fresh omelette stand, hard boiled eggs to dip bread into and the other options I listed above. The best breakfast (and eggs benedict) I have ever had. My family and I would go back, and the staff played a huge part in this. Pros: great staff, great location, great breakfast options, great spa, great room and great overall experience Cons: none Please, as always, price is relative so please check the prices before you book and take into consideration the time of year. My family and I would definitely book again as our stay was short, but please consider Intercontinental Berlin if you are staying in Berlin.