Renier C.
Yelp
Though my partner and I were in Buenos Aires for four nights, our short trip was simply magical; besides the novelty of visiting a new city, one with gorgeous classical architecture throughout and an incredible food scene, our hotel stay at the intercontinental was fantastic as well. Centrally located on a quiet side street amidst the hustle and bustle of the metropolis, the hotel, though not the brand's newest property, is still very grand.
Very seldom does one ever encounter staff so eager to help, however the staff of this hotel are TRULY what make this a wonderful property. They are all absolutely 5 stars. Sylvia is incredibly proactive and helpful, and gave us a wonderful upgrade to the INCREDIBLE 19th floor Presidential Suite, which we were very grateful to receive. The tall Russian girl who checked us in at the Club Floor, who's name escapes us at the moment, was so delightful! (We wish we could remember her name)
The gentlemen of the concierge were all great and very excited to help, but Ruben, the head concierge, made the biggest impact of all. Ruben is wonderfully genuine, well rounded, and easy to speak to. Any and every request we threw his way was met AND exceeded without hesitation. Not only did He hunt down and secure specific boutique wines for my partner, but also he tried his hardest to find a rare CD of the famous Argentine Folk singer Maria Marta Serra Lima, and though the job was hard, he still was able to find me something just as special. Even after my checkout, Ruben was happy to help with a defective item I had purchased in BA and ensured the exchange and shipping to me back home. His restaurant recommendations were on point and daily landmark itinerary were essential to our stay. A true ambassador of the city of BA. His services rendered were truly invaluable to us and The Intercontinental Hotel Buenos Aires is very lucky to have him.
And now the room: the double doors opened up to a gorgeous suite with Huge windows throughout, an impressive dining room, a very long veranda and even a baby grand piano, we never wanted to leave! And that was just the living room!! We could have made a trip just out of enjoying the room itself. Our huge bed was plush and cozy and really helped us get good rest!
Our Buenos aires trip is one that periodically runs through my mind and we cannot wait to return!