InterContinental Dar al Iman Madinah by IHG

Second time at this amazing hotel. Food is great service is amazing. Staff super nice and helpful Mohammad muter was a great help in getting into rawda staff is always smiling and very attentive. Bell boys are the best عبدالجواد و حماده و احمد. Ahmad and hamada and abduljwad where the first faces you see when coming in and out of this place and they are full of joy and comfort. They make you feel like you are VIP all the time. Great place great service great people. Ps the concierge Mohammad Muter extremely helpful. All you have to do is ask

Outstanding Stay – Truly Memorable Experience We had an amazing stay at InterContinental Dar Al Iman Madinah while traveling with my parents, my uncle, my wife who is 7 months pregnant, and our 1-year-old son. From the moment we arrived, we were treated with exceptional kindness and care. The staff were incredibly friendly and helpful. Special thanks to Farah, Fahad, and many others whose names I unfortunately did not catch — every single staff member made us feel welcome and supported. The breakfast experience was outstanding, with great variety, quality, and service. Housekeeping was also excellent; the rooms were always spotless and comfortable. We had to check out very early due to our flight, and the hotel went above and beyond by preparing food for our journey, which truly touched us. This level of thoughtfulness is rare and deeply appreciated. The location is ideal, especially for my pregnant wife, as it is very close and convenient. Everything about this stay exceeded our expectations. Alhamdulillah, it was a top experience and one we will always remember. Highly recommended — we would absolutely stay here again.

I stayed for the first time in this particular hotel. I was reluctant to stay in it as it’s an old hotel with below average reviews.|However, it was the only hotel available with Haram view. So I booked the presidential suite in the VIP section of the hotel.|Here is my feedback for each service:|- Housekeeping: excellent |- In room-dining : excellent |- Breakfast: excellent with excellent staff service|- Laundry quality of service: excellent |- Butler service: excellent |- Transportation and trips : excellent, shoutout to the superb Saudi ladies in charge, you made me proud |- Reception: The customer service was terrible. They rarely answered phone calls during my stay and never responded when I tried to contact them several times in the days leading up to my arrival at the hotel. I literally had to go down to the ground floor to get the service I needed, and their excuse was that they were busy, which was a complete lie. I went at night and saw only one man standing at reception; there were no other customers. I waited a full three minutes watching him look at his screen before approaching him.|- The duty manager: He was never present and never answered his phone despite my calling him several times.|- Guest services: She offered no assistance and made no attempt to contact us, even though we were in the VIP section. The only time I got in contact with her was at checkout, and I believe that was too late to offer any help. She clearly needs training and accountability.||There's a level of incompetence here that's damaging the hotel's reputation. Clearly, there's no accountability for the Saudi staff working at reception and in management. If they believe that being constantly at reception to serve guests isn't their responsibility, they should replace them with more competent non-Saudi staff.||I stayed in the VIP section and received this terrible service; imagine how the rest of the guests are treated.||Upon checking out, I requested that the receipt be sent to my email, but I never received it. On the contrary, my entire reservation for the presidential suite was canceled from my account, apparently to prevent me from writing a review about the poor service, especially since I had already mentioned all these problems to the hotel's guest service representative during checkout.||The carpets in both sections of the hotel smell awful and have aggravated my allergies. I know the hotel is undergoing renovations and everything will be changed, but it's clear the hotel is neglected.||Our suite also has a large kitchen, but the cupboards are completely empty; there's nothing we can use to cook an egg.

Staying at this hotel was a delightful experience. The ambiance is calm and inviting, the rooms are impeccably clean, and every facility is well-maintained. It truly feels like a place where guests are valued and cared for. The level of service was outstanding, and special appreciation goes to Al Booshi sb for his exceptional hospitality. His professionalism, patience, and friendly approach made our stay smooth and memorable. A highly commendable hotel that delivers comfort, quality, and excellent service. I would confidently recommend it and would be happy to return again.

Salam 3alaykoom, The hotel business is often tough on its staff due to constant turnover of guests. Although it might be the case here at the Intercontinental Hotel Dar Al Iman, something seems to run differently. Of course, the barakah of the Prophet PBUH diffuses through the air and brings the extra comfort to the place, but the staff seem to have embedded the blessed fragrance of the Prophet PBUH. I especially noticed the consistency and work of Delower Siddique. I have been to many hotels and have met ample amount of management staff, rarely has there been noticable figures. The man embodies beautiful virtues and has offered years of his life to this hotel. He loves the Prophet PBUH and loves being here to stay close to him. Our Prophet PBUH would be proud of his Adhab. Masha Allah. I hope he is rewarded in this world for his work and especially in the next. Farah and the front door staff are also excellent and consistent. Excellent communication skills and manners with customers. I'm grateful to have stayed here. Excellent staffing.

We are both doctors living in London. We stayed here for 3 nights and found absolutely nothing to our dislike and this is coming from a very difficult to please person. Comfort and cleanliness was excelllent. Breakfast was exceptional. Finally the cherry on the cake was the extremely courteous staff all round. Mr Abdul Jawad at concierge was a Godsend for us as he went out of his way to get our delayed baggage collected and delivered to us from the airport. Otherwise we would have had to travel on without it. The airline was not going to deliver in time and was not providing any information either. I would recommend him to the hotel management for a promotion as people like him are the ones who make guests want to come back.

Unfortunately, my stay has been extremely disappointing and completely unacceptable. Since my arrival on Wednesday until now, the water in the suite has been dirty and entirely unusable. It contains visible dirt and sediment, and the water color is brown. The sight is honestly disgusting, and I was genuinely concerned about whether it is even permissible to perform ablution with such water. Yesterday, I was forced to go to another hotel (Al Shahba Grand, where my uncle is staying) just to take a shower, as I have an important visit to Al Rawdah today. This situation is absolutely unacceptable by any standard. In addition, the reservations team handled my information and requirements in a very careless and unprofessional manner. Upon my arrival, I did not even find a proper place to wait—there were no chairs or seating available inside the hotel. I had to wait outside the hotel, and despite being assured by the reception team, I was later informed that none of my prior requests had been addressed or resolved. I booked a four-bedroom suite, which reasonably accommodates at least 8 guests. However, I was shocked to be informed at breakfast that only two people are entitled to breakfast. This is completely unreasonable, especially considering the suite type and the high amount paid. Even after expressing my dissatisfaction, no effort was made by management to accommodate or increase the number of breakfast guests. Limiting breakfast to only two people for a four-bedroom suite is simply unacceptable—does this make any sense? Moreover, the bathroom exhaust fans continuously release dust and dirt, making the bathroom environment extremely unpleasant and honestly disgusting. Given the high price I paid, the lack of basic hospitality is deeply disappointing. Upon arrival, there was no welcome hospitality whatsoever—no Saudi coffee, no fruits, no sweets—which is usually standard for suites of this category. The coffee machine provided is also useless, as no capsules were supplied, and the furniture throughout the suite is worn out and in very poor condition. Overall, this stay has been extremely stressful and far below any reasonable expectation. The only positive aspect of my stay was the excellent choice of front desk staff and luggage assistants—they were more than wonderful and handled their duties professionally and respectfully. However, regarding management and the reservations team, I would honestly rate them 0 out of 100. I am extremely unhappy with this experience and expect immediate action to address these issues appropriately.

I had a pleasant stay overall, thanks largely to the warm and attentive staff. Everyone was friendly, respectful, and genuinely caring, and they clearly tried their best to make our stay comfortable. The food quality was outstanding. Hygiene, presentation, taste, variety, and freshness were all excellent and consistently well maintained. I would like to extend a special thank you to Ms. Marah, Ms. Dai, and Ms. Farah for their exceptional hospitality and professionalism—they truly made a difference. If there is one area that could use improvement, it would be the housekeeping service and room furnishings, particularly the pillows and duvets, which were not very comfortable. It's not my first time and definitely won't be the last. This hotel has been approved as our preferred option for future stays. Thank you