Torbault
Google
Disappointed with My Stay at the InterContinental
I had high expectations for my stay at the InterContinental, but unfortunately, this visit fell far short of the standard I’ve come to associate with the brand.
While the hotel itself is undeniably beautiful, my experience was marred by numerous issues that made the stay less than enjoyable. The property was oddly deserted, yet there were still noticeable service lapses. For instance, there were no towels available at the pool on several occasions. Even after requesting them, it took nearly an hour for towels to arrive.
The Wi-Fi was another major disappointment, with speeds ranging from a frustrating 1 to 20 Mbps (max). If you’re planning to relax poolside while staying connected, think again—half the time, the Wi-Fi wasn’t even accessible in that area.
Dining was a challenge as well. Options outside the hotel are limited, and the on-site menu was extremely restricted. A single small menu serves for room service, lunch, and dinner, which becomes monotonous after a couple of days. The food quality was inconsistent, often poor, and accompanied by long waits—all at exorbitant prices.
While the staff were generally kind, they weren’t particularly helpful. Every attempt to plan activities through the front desk turned into a disorganized and chaotic experience, which added to the frustration of an already underwhelming stay.
Overall, while the aesthetics of the hotel are impressive, the service and amenities fall far below the level expected from an InterContinental property. For the price, I expected a seamless and enjoyable experience, but instead, I left disappointed and unlikely to return.