Rory O.
Yelp
I visited the Intercontinental Hotel Dublin tonight, and to say that I'm disappointed would be a vast understatement. Frankly, I would have felt more welcome at an immigrant asylum centre accommodation. The entire experience left me feeling disheartened and disgusted.
From the very beginning, the staff were both rude and inattentive. Instead of a warm greeting, I was met with an air of indifference. The food, which should have been the highlight of the evening, was nothing short of miserable for the price. A dry, unseasoned steak with a side salad devoid of dressing, and a lacklustre salmon dish that barely passed muster. Both dishes were presented in the most unappealing manner.
To make matters worse, the F&B manager tossed a drinks menu onto our table with an attitude that could only be described as grumpy. The reception lounge was half-closed, and we were never asked about the quality of our food. We couldn't even catch the attention of the staff, who must have known better than to ask about our tasteless and bland meals.
Instead of offering coffee, dessert, or another drink after clearing our plates, we were immediately presented with the final bill. It was clear that we were not wanted there. The only other waiter spent most of his time loudly chatting with patrons about their shared elite private school experiences, clearly uninterested in doing his job.
When it was time to leave, they couldn't validate my parking ticket. Upon asking if the machine outside accepted Apple Pay, the staff reluctantly took my ticket and charged me, despite having spent over 100 euros on a subpar dinner. They flung the ticket back at me with such dismissive attitude that it left me speechless.
The only redeeming aspect of the evening was the pleasant and courteous older Irish doorman with silver hair. He was the single shining star in an otherwise cold, sterile, and unwelcoming environment.
In conclusion, I cannot recommend the Intercontinental Hotel Dublin to anyone. If you're looking for an enjoyable and hospitable dining experience, do yourself a favor and look elsewhere. My night at this establishment was nothing short of a disaster, and I won't be returning. I only chose there because it was nearby and had convenient parking.
I have noticed that the management fawn over good reviews in the reply's but ignore negative criticism in their reply's. Let's see if they are true to form.