InterContinental Edinburgh the George by IHG

The George was a wonderful hotel. In my opinion the complimentary breakfast buffet was top tier, with many American and Scottish food staples. The front desk and wait staff were incredibly helpful and timely, except for when we ordered things to our room, like silverware, that took a little longer than expected. Otherwise everything was above and beyond. There's a cafe and restaurant attached, both are quaint and delicious. The rooms are lovely, lots of space and storage, but I do wish there were mini fridges included.

It has been an amazing stay at this hotel. Everything within the rooms is complimentary which is absolutely amazing. The breakfasts is always delicious and stays consistent everyday from what I’ve noticed. My favorite part has been the service, the employees are always so kind and always have a smile on their face. They are always willing to help you no matter what it is. We met David who is one of the employees who manages the front of the hotel and helps carry luggage up to the room for you. He was the star of the hotel and every time we saw him he would light up our world. You will see familiar faces of staff working and they will remember who you are which is absolutely fantastic.

We stayed in the Edinburgh George Intercontinental over the Easter weekend. The choice of the hotel was quite easy; firstly I’m a member of IHG and most importantly, the hotel is situated in the heart of historic Edinburgh. We requested an early check in (and late check-out) in advance of our trip, and upon arrival the hotel accommodated us on both counts. We stayed in a Premium Room, which was spacious and well appointed. The room was an upgrade to what we had booked, and was a very comfortable retreat with all the amenities you are likely to need. There were some minor issues during the stay, although, with that said, the measure of a hotel (and its staff) is how these issues were handled. The staff at the hotel were welcoming, courteous, polite and listened, and I would like to thank them for their professionalism throughout our stay. My Sister and Husband also joined us over the weekend, and on arrival, one of their dogs became quite ill. The concierge who was on duty quickly assisted in finding a local vet, despite it being a Bank Holiday. The dogs were welcomed into the hotel at no extra cost, even offering dog beds and bowls, which was a nice touch. There was a wide selection of food available at the buffet breakfast, with lunch and dinner also being served in the attached restaurant “Le Petit Beefbar” - highly recommended. The hotel also has a club lounge which we used both for afternoon tea and evening cocktails. Overall, a great stay and I would have no hesitation in returning.

This is the most nicely kept Intercontinental that we've stayed at. Contrasted with the Dublin and London ones, the rooms here were impeccably turned out. No broken features or lagging maintenance items. The room itself was nicely appointed, everything was complimentary, and there were nice little snack surprises every night. The hotel is interesting and pretty, as it was The George long before it was owned by IHG, and has had many renovations over the years. Service and staff themselves were delightful to a person. The only ding here is that it bills itself as a 5-star hotel, but lacks a spa. If you want a massage or other spa services, you need to walk 10 minutes down the street to the Kimpton. Concierge will book you in and they'll just add it to your bill seamlessly, but still, it's not ideal. Great location. Surrounded by shops and restaurants galore, while only a brief walk away from the "other side" of the valley in the city to the Royal Mile and those attractions. Note that most of the luxury and non-luxury shopping options are on the hotel's side of things, so you are right there.

From start to finish, there is not one thing I can “pick at”. Excellent location. Overall Edinburg is a great walking city. Staff are so pleasant and helpful. Rooms very tidy and nothing is left to chance. Really appreciated that in house Nespresso machine, comfortable beds and pillows. Great water pressure, clean bathrooms, “big sized” shampoo, soap, conditioner. I can go on and on. Truly luxurious and checks all the boxes. Do not hesitate to book

My stay at InterContinental Edinburgh The George is truly exceptional. The hotel's architecture is awesome. The room is spotless and well-equipped, with all amenities I needed during my stay. The hotel location is perfect, right at the city's centre. The staffs are awesome. They were friendly, helpful, and always going above and beyond to ensure my comfort. The breakfast buffet was amazing. There were many choices to suit your taste, all are delicious and fresh. I would highly recommend this hotel to anyone looking for a memorable visit to Edinburgh.

We absolutely loved our stay at this hotel! The service was excellent — the staff were incredibly helpful, friendly, and truly top-notch. The breakfast was very good with a nice variety, and the hotel’s location couldn’t be better — right in the heart of the city center. Just across the street, there’s a beautiful bar set inside an old bank building— a perfect spot to relax. Everything about our experience was smooth and enjoyable. We would happily stay here again and recommend this hotel to anyone visiting the city!

An exceptional stay from start to finish! InterContinental Edinburgh The George blends classic elegance with modern comfort beautifully. The rooms were spotless, stylish, and very comfortable — everything you’d expect from a five-star experience. The service was outstanding: warm, professional, and always attentive to every detail. The location is unbeatable, right in the heart of Edinburgh, making it easy to explore the city on foot. The hotel’s interior is stunning — refined and welcoming, with lovely touches throughout. Perfect for both a relaxing holiday and a special occasion. Highly recommended!

The good: le petit beef bar. Amazing food, excellent selection of gins and spirits The concierge desk and doormen. So courteous and friendly yet very professional. The bad: loud noises at night from late night revelers. Do not stay in low level. I was on floor 3 and was continually woken in the morning from restaurants emptying their recycle cans and the garbage trucks and then again at night from partiers who may have imbibed a wee bit too much

Lovely rooms, courtious staff, great location. Construction the floor below made our stay less than relaxing. My back is so stiff from the hammerdrill noise, that I can't find a chair or bed I can be comfortable. If this is luxury, I'll take a "Dewdrop Inn" for a third the cost.

The noise from the bats below were horrible. From the recycle bottles being trashed to late night revelers shouting down the street/close/alley. They need double or triple paned glass windows on that side of the hotel. When I spoke of this at check out, all i got was a, oh sorry. The door to the rooms need to be sanded as they don't close well or easily so everyone ends of slamming their doors shut. On the good side, Le Petit BeefBar offers a nice selection of drinks and food. The mini bao are sublime and the Cesar Salad is the best I've ever had. Delicate baby gem salad nestles a light dressing and is drenched with finely shredded cheese that is so delicious. The Conceirge desk is very helpful and the doormen were always polite and welcoming us "back home:.

For the positives, the location is terrific. It is walking distance to the Royal Mile and has tons of good restaurants near. The service is quite good. We arrived very early and had to check our bags but wanted to exchange some things before we went out. Trevor kindly let us use the Library to shuffle things around. The Concierge was helpful and knowledgeable. The room was spacious and comfortable. For the negatives, we have stayed at several IC hotels and this one falls short in a few places. The breakfast is pretty bad. Although breakfast was included, after awhile, we stopped eating there. The sound insulation is poor. My wife warned me of the danger of the tub-shower which has an angled end that truncates the amount of flat space to get into the bath. While YMMV both of us had a backache after sleeping in the bed.

For years, Intercontinental has been the brand that my wife and I choose for special occasions. And this being our first visit to Edinburgh, we booked a Premium King room with confidence that it would be a really great weekend. Boy were we wrong. First the good bits: The hotel is very well located, and the building itself is beautiful, especially the exterior and the lobby. But our stay went south quickly upon arrival. After checking in, we went to our room and were surprised to see that someone was already staying in there. We went back to the desk assuming it was just a mixup with the room number, but the woman working there simply did not believe us. "That's impossible," she said, as if we had a reason to make up a story. We got the concierge to also check and verify our story (we asked him, not her), and then she says, "well that's the only room we have available." So we're supposed to share? After considerable back and forth, she gave us a much smaller room that was in a very sad state of disrepair. Once we saw the new room, we looked online, and they were advertising larger King suites available for that very weekend at a price significantly lower than what we had paid in advance. When we brought this to the manager's attention, he said he could move us the next day to a better room, and he did. While the new room was consistent with what we had booked, the air conditioner was broken. We gave up at that point and just opened the windows. (It was a warm Summer night, but not miserably hot.) To add just one more final insult, the manager said he would refund 25% of our stay -- and then never followed through even after being reminded twice. None of this is what I expect from an Intercontinental hotel, and frankly, I think we're probably done with the brand. Apparently it just doesn't mean what it used to.

It's good, but it's not worth the obscene price. The staff was very welcoming and helpful. Our room had a good but not spectacular view.

Location location location! In one of the greatest cities in the world! I love the kilts and during Christmas time, the decorations on the facade are gorgeous!

This is a very nice hotel and excellent location for exploring Edinburgh. The staff was warm and friendly. We even arrived very early in the morning and check in was no problem. The room was a nice size, fashionable, and comfortable. Breakfast was included in our stay and you had a choice to order off the menu, enjoy their full breakfast buffet, or both, whatever you like. We even enjoyed a fine dinner one night in their restaurant which was exceptional. I would highly recommend a stay here when you find yourself visiting Edinburgh.

I took my two daughters to Scotland to celebrate birthday's 21 & 18 and a graduation. I reached out to the hotel before and told they the occasions we were celebrating and they had an amazing surprise set up for us upon arrival. The breakfast was scrumptious (I need to learn how to make the potato scones) and we were full for our daily adventures. The staff was amazing and quick to meet our every need. The drinks at the end of the night were the perfect way to end the day. Such a beautiful hotel with so much history.

This is a first-rate hotel with a staff so professional it's difficult to sufficiently praise them. I would like to give special praise to Gisele and Jessica at the front desk for being total professionals. The concierges Hal and Andrew were excellent with their tourist and restaurant suggestions. Overall this is a terrific place.

Gorgeous hotel in a convenient part of town. The interiors are first class, clean, luxurious, and cozy. I would highly suggest a visit during the Christmas season, as they do a beautiful job decorating! Everyone we talked to there was knowledgeable, friendly, and quite professional. They made our stay even better, gave us advice during our stay regarding the best shops to try, helped us hail cabs daily, and are now graciously helping me retrieve a pillow I'd left behind in a rush. As you've probably seen in other reviews, the only thing not to love is the continental breakfast. Mostly lukewarm stuff without much to recommend it. Eat elsewhere, Edinburgh is full of delicious food just waiting to be explored!

Lovely location just near St. Andrews Square in Edinburgh. I had a lovely double room which had a queen size bed. Upon check in I was greeted with a welcome note, fruit and sweet treats. In addition the room had a little 'tuck box' filled with snacks that would be replenished daily if necessary. The Room had a decent closet, safe, refrigerator, tea kettle, iron and ironing board, hairdryer, soap, shampoo, conditioner and hand lotion, heated towel rack and windows that opened for fresh air. The staff was lovely and attentive. The lobby was often bustling but the bellmen were always available to help! Breakfast buffet or a le carte menu were both plentiful but specialty coffees were an extra charge, as they were made in the adjacent coffee house - worth the charge. We also had dinner in the restaurant one night. We had three different fish options and the lamb burger. Everyone raved about their fish and vegetables. Burger was cooked well done per house policy. It was good just not my favorite way to be prepared. The hotel has a small gym but it had everything I needed from free weights to various machines. There were some minor issues with noise from a wedding and one of our rooms was clearly situated near a dumpster as we could hear bottles being dumped from time to time. But neither of these were terrible distractions. One odd thing about the hotel is that you must use the elevator they tell you to get to your room as they are all in seemingly different buildings. I would definitely stay at this Principal again! I have colleagues who have stayed in both this location and the Charlotte Square location as well and have been happy with both. I may try the Charlotte Square location next time!

Our stay in Edinburgh at the InterContinental George was a comedy of errors. Our complaints have yet to be satisfactorily resolved by InterContinental Hotels Group (IHG). When I spoke to a manager on-site about everything that had gone wrong, he bought me a soda and said, "It's the least I can do." You bet it was. I traveled with my sister and a friend. Here are but A FEW of the problems we encountered: *Upon arrival, we were told that our rooms had not been prepaid and were charged accordingly -- $1,066 on each of our credit cards. We had paid for the hotel before we left New York. *I went to my room and discovered there was a tub/shower combination in the bathroom, and the entry was three steps down. This was a surprise, as I had requested a stall shower because I have mobility issues and cannot safely climb into a tub enclosure to bathe. I called the front desk and told them my accommodations were unacceptable. They could come up with no satisfactory solution. Finally, I just switched rooms with my sister, who I found out DID have a stall shower. *Because one of the people I was traveling with was slightly under the weather, she had dinner earlier than my sister and me. When she tried to sign for the bill with her room number, the staff did not recognize her name, as all the rooms were registered under mine. This was in spite of the fact that we had each checked in with our individual personal credit cards only a few hours before. She had to pay cash. This problem has followed us home. Over the past few weeks, IHG has mentioned several times in their emails that no rooms were registered in my traveling companions' names - only in mine, so IHG could not possibly issue a refund to them. *We were all less than delighted to discover that our rooms either looked directly into walls or dilapidated rooftops. They were cave-like and extremely dark, even at high noon. And I had an added bonus in my room -- 111. It was permeated with cooking smells from very early in the morning (about 1 am) until well past 10 am. Plus, Room 118 was up an additional flight of narrow steps. I will happily provide you with photos if you need them. *Apparently because we switched rooms (and yes, the front desk was promptly informed when we did so), I got my sister's wake-up call at 6 am the next morning. It was my intention to sleep in. *The last night at the hotel, we asked that the concierge print our boarding passes. Two of them posed no problem, but mine proved to be quite frustrating. We had to wait for some time to speak to the only concierge on duty (he was ether helping other guests or had disappeared entirely). Then my friend, who had volunteered to help me get my documents because of my mobility issues, was obliged to go downstairs to the computer to print it out. The computer malfunctioned, so she had to come back upstairs again to try to print it on the concierge's computer. Except that he was still among the missing and the printer was out of paper. And around and around we went, until, fully 30-45 minutes later, I finally got my boarding pass, thanks to a person at the front desk whom I had asked for help. The upshot of the whole thing was that some issues were resolved while others were not. After prompting from our travel agency, the charges for the rooms were removed from our cards; the room-switch situation was resolved by me, and I got my boarding pass after a protracted battle with the computer. The staff at The George could not have been more agreeable or welcoming, but they appeared to be almost totally incapable of resolving the issues that arose during our stay. The hotel is lovely, and the décor is understated but luxurious. That said, it's the little things that leave a bad taste in your mouth. It was a really unpleasant visit. Since I contacted IHG on October 17, 2019, I and my traveling companions have been emailed by no less than six people in "guest relations." They offered me a less-than-adequate refund but refused to reimburse my two traveling companions. One "guest relations" person, Danica, even went so far as to say that one of my friends would get nothing, as IHG had already settled with me, and my friend and I had stayed in the same room together. This is completely false (and insulting, as it implies that our goal was to cheat them). We each stayed in separate rooms. My sister has been told that she will receive no compensation whatsoever. I will NEVER book The George Hotel in Edinburgh again. IHG customer service is astonishingly bad. After weeks of repetitive emails between myself and IHG, I am beginning to suspect that I am dealing with an automated system at IHG "guest relations" (is that a thing now? Robots?). Either that, or I am in touch with actual people who have had the humanity successfully trained out of them.

Very nice adaptive reuse of a historic office building on a great street in central Edinburgh. Handsome lobby. Pleasant and competent front desk staff. Small but modern and very clean room. Neal's Yard toiletries. Breakfast buffet was quite good and included in my corporate rate (which was VERY reasonable). Highly recommend The Principal (which was the George when I stayed there in October 2016).

My husband and I stayed here for our honeymoon and it's possibly the best hotel I've ever stayed in. Staff is attentive and so friendly, especially Mark! He was so helpful and just plain NICE. My husband and I talked about how nice he was the whole way up to the room hahah! Breakfast was also a hilight. The location is phenomenal as well. Overall such a great stay, couldn't imagine staying anywhere else if ever we return to Edinburgh!

Great hotel.Very stylish, clean and higher end hotel. The room which I had was amazing. Room 109 looked over George St. The separate living are was well decorated, the bed comfy and an awesome bathroom. I heard a little bit of noise from 12-2am coming from the night club over the road but It was very minimal. Looking at the rooms at the back of the property they were much smaller but more modern. Check-in was quick and they were very friendly. The elevator up button did not work so we had to hit the down button. The hotel has a great coffee shop, and 2 bar down the hallway to the left. Both bars have a large selection of cocktails and beers. One weird thing is to reach rooms down the back of the property if you're on floor zero, you need to take the first lift up to 1 and then walk down to another lift and take it back to zero. One negative thing is that it was near impossible to pull up out front to just drop our bags off. People were double parked and triple parked and for a while. It took probably 20 minutes of driving back and forth to finally find somewhere to park for 2 mins. Despite that it's a Nice place.I would stay here again and would recommend it to others.

I haven't written a review for several years, but I just had to tell this story. My husband and I checked into The Principal on our last night in Scotland after a 12 day holiday. Given that it is regarded as somewhat of an Edinburgh institution, I was shocked at the small, dark room in all grey tones which vaguely resembled a chic prison cell (or spacious closet). No even bottled water or coffee in the room. No turn down service. We left for the evening and the front desk staff promised to deliver some water to our room, but never did so. The front desk attendant told us that we were on our own to find parking. Overall highly disappointing and definitely the low point of an otherwise glorious trip with excellent hospitality. I would caution anyone against this establishment.

We have been on a holiday in Ireland and Scotland. This was our last stay and by far the best! Staff was so friendly - I felt like I was with a very welcoming family. Our first room was beautiful but we are very warm nature and got hot the first night. They very graciously offered to move us to an air conditioned room. I could go on and on but you will love this place.

We loved the Principal, better known as the George. We had a lovely suite that was comfortable and private. The coffee shop was excellent with a great location and a very short walk from Waverly train station and all of the sites in city. Peter, the concierge was extremely helpful in helping us plan a day trip to St Andrews and for whiskey tasting at the Deanston distillery. We had a wonderful time in Edinburgh and hope to return soon.

This hotel is simply amazing, their service is great and their restaurants are equally so, our stay here was easily the best we have had in Scotland, one thing I would like to see them fix is their air conditioning as only some rooms have em, and others have an unnecessary heater, with no way to effectively cool the room down, other than that, this is a MUST for a hotel

Outstanding hotel. Great location, very warm, pleasant and knowledgable staff. The rooms and common areas are decorated with top notch appointments. We had a very comfortable and enjoyable stay at the Principal - George Street.