InterContinental Kaohsiung

Felt Truly Welcomed from Start to Finish I had a wonderful stay at the InterContinental Kaohsiung a few weeks ago. Before my arrival, I had reached out via email, and the team was incredibly thoughtful—they upgraded my room and even arranged a bottle of wine to welcome me. It was such a lovely gesture that truly set the tone for the stay. The room was clean, comfortable, and cozy, making it easy to relax. The breakfast offered an excellent variety and was absolutely delicious. The restaurant staff were attentive and friendly, and the housekeeping team greeted me with warm, sincere smiles every day. At check-in, the front desk staff recognized my membership status and welcomed me with genuine kindness and professionalism. Even the fitness center staff were kind and helpful. Every part of the experience was exceptional, and I’m grateful for the care and attention from the entire team. I’ll definitely be back and highly recommend this hotel to anyone visiting Kaohsiung.

Had a really good time at the InterContinental Kaohsiung!||The people here totally make the place. The front office staff were super nice and helpful from the moment we arrived. Also, the team members at Seeds Restaurant were so friendly and made our breakfasts really enjoyable.||The room was fantastic – super clean, modern, and the bed was so comfy. The location is also a huge advantage, very close to the Metro and Shopping Mall.||The only little letdown was the evening happy hour at the lounge. The drink selection was good, but the food options were pretty limited and not super exciting. It would be awesome if they could mix it up with a bit more variety next time.||But that's a small thing in an otherwise perfect stay. Would definitely come back!

We happened to stay at the InterContinental Kaohsiung. The experience was terrible. We had moved from another hotel, and since Taiwan generally requires an 11:00 check-out, we checked in at 12:00, so we were understandably unavailable for the room。 However, when we returned at 3:00, we saw many guests who had arrived after us already had their rooms assigned, while we were left out and not even offered a welcome drink. Only after repeated requests did we finally get a room. The room was large, with a nice view and pleasant decor. However, there was dust in many corners, such as the lamp. There were also hair from the previous guest in the drawers. The marble in the bathroom wasn't well-finished, with water stains from construction work in many areas. The drink coupons were only provided after check-in. Breakfast was also served in the lobby, which was very crowded. The experience was average, and the food was not very tasty. We found a hair in our porridge, but my partner didn't want to bother the busy waiters, so we didn't raise the issue.The way to the pool was like a maze and the AC was on full blast so it was easy to catch a cold.Apart from that, we were very satisfied with the room facilities, especially the smart features. The mattress and pillows were very comfortable.

I stayed with my partner at InterContinental Kaohsiung to celebrate a special day. As Diamond and Ambassador members, we have experienced InterContinental service in different countries. At the moment, Taiwan has two InterContinental hotels: in Taichung and Kaohsiung. We wanted to visit a farther city for this occasion, but after this stay, we felt some regret. Maybe Taichung would have been the better choice. Good points: 1. Housekeeping staff cleaned the room very well. 2. In the Club Lounge, Ms. Lee (short hair) was very kind and thoughtful. Mr. Owen also gave very good service. 3.　The staff at the first-floor bakery were very kind and friendly. Disappointing points: 1. The room had a very strong mold smell, probably from the air-conditioning system. Even when the hotel gave us an air purifier, it did not help. The smell made me feel dizzy in the room. 2. Because it was the weekend, the hotel was very busy. We are Diamond and Ambassador members. At check-in, staff said they could only upgrade us to a high floor. My partner even asked again, “Is this really a high floor room?” The staff confirmed and said, “It’s a Harbour View High Floor Room.” But in this hotel, high floors start from the 11th floor, and our room was on the 10th floor. We can understand the hotel was full, but using this kind of wording to explain made us feel the hotel was not honest. 3. At check-out, the bill included charges for the minibar. On the first day, we had already asked housekeeping to remove the drinks, because we brought our own wine to celebrate. My partner noticed the wrong charge and asked to correct it, but after the earlier experience, this added more doubt about the honesty of the hotel. 4. At breakfast, the lady at the reception desk on the first floor was rude. We were surprised that this is the service standard of InterContinental. On the second day, we chose to have breakfast in the Club Lounge instead. At least the lounge was more quiet and comfortable. 5. The quality of food at both breakfast and the lounge was poor. If a guest had to pay extra for these meals, I would feel sorry for them. The hotel also served some Taiwanese dishes, but if this was my first “Taiwanese flavor” as a foreign visitor, I might not want to try real local food outside later.

The hotel amenities and facilities were provided to an excellent standard; however, my experience with the front office staff was extremely disappointing. They showed no courtesy when communicating with clients and failed to address additional requests made during my stay.|On the morning of 24th August, between 9–10 am, two front desk staff members were careless in handling my checkout. They issued a bill with incorrect information, overcharged the room rate, and blocked an additional amount on my credit card, which they then refused to cancel. To make matters worse, their supervisor, a female staff member, acted in a highly unprofessional manner and seemed unaware of the importance of treating customers with respect.|We had originally intended to reserve this hotel again for our official business trip scheduled in December approximatly with over 50 pax , but after this poor customer-centric experience, we are now reconsidering our options.

I, am Ram Dorji Tamang from the Himalayan kingdom of Bhutan.I had the pleasure of staying at the InterContinental Kaohsiung, Taiwan for five nights, and it was truly an exceptional experience. The services were outstanding, and every member of the staff went above and beyond to make my stay comfortable and memorable. The meals were absolutely delicious, offering a perfect balance of quality and variety. The conference hall was also excellent—spacious, well-equipped, and ideal for professional events.|A heartfelt thank you to the entire team for their warm hospitality and impeccable service. I look forward to returning on my next visit to Kaohsiung!

I had an exceptional experience at the lounge. The atmosphere was relaxed and welcoming, and Sam Chen's friendly and professional attitude truly made a difference. I felt well taken care of, and it made my visit even more enjoyable. I will definitely be returning again!

Overall the stays are good but soft skills has room to improve. 1. The drinkable water in the room, I think you can still provide bottle water in the room and let guest decide the way he/she prefer, for me I drink much less water compared to those hotels with bottle water. 2. The doorwoman, I have no intention for discrimination. But I would expect doorman/doorwoman to assist take on/off luggage from taxi, unfortunately in this trip, I didn’t get this service that it’s usually provided in other five star hotels. Not to mention this hotel should be the tier one among IHG. 3. The dishes ordered in lounge missing avocado that it’s mentioned in the menu. 4. WA-RA restaurant is delicious and rice is same as what we have in Japan. 5. The floor I got this time is 1015, which is lower than I expected, not sure how could I get more higher floor ext time.