Intercontinental Kunming

It was my first trip to Kunming on September 2025 and was lucky to stay in this hotel. The hotel is well located with a lot of wards like a tennis court. The room was perfect and loved the bathlub style. I was granted some lovely amenities.The restaurant buffet was excellent especially during breakfast and dinner. I loved the fitness room and the spa. The staffers were attentive and reactive to any question. Even if some wouldn't speak English but they would do their best to help you up or anwer your requests. I sure recommend it to anyone who would love to visit a city where spring is all through the year and a tasty local tea.

It is suite well for family. We like the garden so much. They also offer a free picture taken around the hotel. We love it. The breakfast was okay. The dinner has many choices of restaurants. The room is big, nice, and very clean. The bed is comfortable.

Staff can’t understand much English even at the reception. The breakfast restaurant was not well kept. Stains could be seen in many places. Some of the salt and pepper shakers were completely empty as if no one ever checked. Food was average. Housekeeping staff was not informed on customers’ needs. The room was stuffy and not prepared for guest arrival…. The one thing we noticed was that the floor in the bathroom was heated. That was the only plus we experienced in this hotel. Overall, it is not reflecting itself as a 5-star hotel.

Will start woth the positives. Amazing location, most of the staff were very kind and helpful, the gardens are fantastic and the play area is great when waiting between outings, the room was spacious enough for a family of 4.Unfortunately the hotel left a sour taste though. During checking the reception staff decided to stop communication in English and instead to speak chinese to my partner although she had nothing to do with the trip organising and proceeded to ignore my questions until my wife asked again in chinese. We were not told any of the usual check in information such as WiFi, breakfast times, facilities, etc.Our room wasn't ready at 2:30pm as the previous tenants just checked out, told to wait 40 minutes. Waited an hour and a half, no check ups, no apology.We tried to get a late lunch at the market (all day dining) it is infact not all day, it's only breakfast and dinner. We got to the room, it had ***** hair and blood in the toilet. Broken electrical outlet with the facade falling off (very dangerous for a family room) and water damage on the wall. The cleaners did do an amazing job in the following days. Breakfast and dinner and the market had undercooked meat causing myself and my wife to get food poisoning and spend the next 24 hours stuck in the room being sick.The children's play areas floor it broken with no warning and my child tripped and hurt her self. We have stayed at many intercontinental hotels and not experienced staff this before, especially from receptionist. Luckily the rest of the staff were amazing and the general facilities were ok. We hope it was just a bad day for them and we will be staying at intercontinental again for the next leg of our trip in xishuangbanna.

Lovely gardens, difficult to find even one staff that speak basic English so thank goodness my partner speaks Mandarin. The pool feels extremely governed and full of locals. Older men and women swimming hacking their lungs out by spitting at each end of the pool, a man gurgling and spitting out water loudly into the rubbish bin, very disgusting and too busy. Life guard telling me I need a swim hat for my baby who has next to no hair and his head is not near the water. Does not feel like a nice hotel pool but a very governed public pool. Have stayed in multiple IHG lounges worldwide...have just tested out the afternoon tea here. It was below average. Stale sandwiches, fishy tasting tuna on soggy bread. The hotel needs a proper outdoor resort style pool. We spend our days taking ten minutes to get anywhere...rooms are ridiculously far from the restaurants, pool and lobby. Staff at reception and concierge working hard and friendly. Overall a lot of room for improvement.

Excellent stay at the Intercontinental in Kunming. The location is near the lake and a bit further out from the city centre but taxis are convenient. Very good value with spacious and clean rooms. It's a very big hotel with great facilities, including an indoor pool, 24h gym, large garden, bar and restaurants. Service was fantastic throughout our stay, and the front desk (Xiao Fu) helped with various queries promptly and also upgraded our room at check-in. Highly recommended.

We feel incredibly lucky to have chosen the InterContinental Kunming for our first visit to the city—it truly made our stay unforgettable. The hotel is stunning and spacious, and everything from the room to the staff and the food exceeded our expectations. One especially memorable gesture was on our last morning: we had an early flight, and the staff thoughtfully prepared two breakfast bags for us. It was such a kind and impressive surprise! We will absolutely stay here again on future visits and will proudly recommend this hotel to our friends.

We were truly overwhelmed by the outstanding hospitality we experienced throughout our stay. Among the many highlights, Ms. Mia at the Front Desk deserves special recognition for her impeccable service. She went above and beyond to accommodate all our requests, even anticipating needs we hadn’t explicitly mentioned. Her professionalism, warm demeanor, and attention to detail turned a simple stay into an unforgettable experience. The Children’s Theme Room was an absolute delight! Our little ones were thrilled by the creative design and thoughtful amenities tailored just for them. The exquisite children’s pastries were not only visually stunning but also delicious—a perfect touch that added magic to their day. Additionally, the breakfast spread was exceptional, offering a wide variety of flavors that catered to both adults and children.