InterContinental Lyon - Hotel Dieu by IHG

I would not stay at this hotel again. The building is beautiful and the location is the best in the city. The staff are all very friendly and none of this can be faulted. The experience of the stay is far below the standard of what is acceptable, however, especially for what should be a premium experience. In staying here for 5 nights, on the first night I was locked in the gym at midnight and unable to gain access back to the hotel due to security staff locking the gates. This was followed subsequently by an extremely long fire evacuation the following day with deafening fire alarms in the room placed directly next to the work desk. On the final night, they held a private function at the restaurant blasting music until midnight on a Tuesday, directly below my room. If you do not pay extra for a river view, you will be at the mercy of these events in courtyard facing rooms. When I voiced this concern to the front desk, their response was simply “oh, your room is above the restaurant, sorry about that”. The bed also had an enormous, hard ridge in the middle where two single beds had been pushed together, which was very uncomfortable. This hotel has great potential but was a big let down. There’s likely a lottery of which room you get and what’s happening at the hotel when you stay, but for a high end hotel at a premium price, it’s disappointing. Beautiful building on the outside, but I wouldn’t stay here again.

We had a wonderful stay. The room was fantastic and the service impeccable! The receptionists were very helpful and welcoming. They made us feel as their guests and not as simple clients. The proximity of the hotel to the city centre was also another advantage. We could go to all our destinations on foot. Highly recommend hotel!!!

We had a nice view of the river. The carpet in some of the other rooms had a certain smell. Although it could be cleaning products, it was still a strong scent. The staff were all very polite and friendly. Overall, I’m quite pleased with our stay here.

We had a very nice stay at the Intercontinental Hotel Lyon. We stayed in a duplex junior suite. Regarding the good points, you get a very nice view of the river and there is definitely a glam factor to this junior suite with the high ceilings and separate loft living area. You really did feel on top of the world looking out over the city from these massive windows. I do have mixed thoughts on the room. It does offer a little more privacy with two semi- distinct spaces. However, in a way it was not very practical if you are staying multiple days because we were constantly running up and down the stairs because the closet, unpacking space is a little small. We would probably rethink staying in this type of room again. Also, our room clearly showed some signs of wear especially on the floors but not in any way to affect our enjoyment of the space. The service is impeccable from all perspectives with a willingness to help and a patience to speak to me in my horrible French even though they are trained to deal with international clients. We visited the Dome Bar two times. It is a pretty space. We were largely using hotel credit, but it seems to be a place in high demand because we often saw a line during the apertivo time. Breakfast was good and included a wide range of choices including some Asian options. The location was perfect for access to so many things ranging from sightseeing activities to shopping. There is no doubt. We would stay in this hotel again from a service and location perspective.

We really loved this hotel. We were seated at reception to check in. We were personally escorted to the elevators to our room. Our room had a view of the river and the crazy traffic. The windows were amazing because when they were closed we could not hear the cacophony at all! My companion caught a little bug in Paris and he was very comfortable in our room. He wanted to cancel the rest of our trip to stay here! We had room service one night. It was ok. The technology for mirroring iPhone did not work well.

If i ever have the chance to go back to Lyon, I will be staying here again. This is one of the most, if not THE MOST, beautiful hotels that I've ever stayed at. Located centrally, the interior is gorgeous. I stayed in a River Facing suite, which was a 2 floor loft. The bedroom was on the bottom floor, living area up top. The service here was fantastic. I don't speak French, and the staff did not make me feel uncomfortable or out of place because of the language. The on site restaurant Epona was perfect for multiple meals, and Le Dome for both tea and cocktails was a great vibe. Why not 5 stars? The televisions did not work the entire stay, both regular tv as well as the phone cast feature - despite the tvs being looked at and "fixed". The club was closed 2/4 days that I was there and only a $50 credit was offered. While I appreciated the credit itself, at that price point the difference between a club access room and non club room of the same category was far more than $50.

We loved this hotel. We stayed one night before a river cruise. It is very close to where you get on the cruise ships. Its in an old hospital and is very beautiful. Close to lots of restaurants and great shopping. Its right across tue street from the river. We were upgraded to a two story suite that was probably the best suite I've stayed in. The while place is steeped in history and gorgeous. The onsite bars and restaurant were great also. I would def stay here again.

There are very few hotels I would recommend but this one is quite nice! The staff and service is what sets them apart. The rooms are clean, and the property is pristine. That said, I have to rant a little... the water pressure and template of the water co ominous to be an issue for the duration of our stay. This was brought to the attention of staff who did attempt to make right but only got worse. If it was not for the amazing staff we might have switched hotels. One needs a hot shower at the end of a day. To say you might get a luke warm shower is being optimistic.

The hotel is located in a formal historical landmark hospital, which now converted into a 5 star luxury hotel with all the modern touches imagined. Check in was personal and prompt (it was a sit down check in, which was nice), which included a guided walk to the room by the front desk. We had a room with the river view, which was lovely. Windows in the room was 100% sound proof which made a great night sleep. Bed and pillows were heavenly. Service during our stay was exceptional. The cocktail bar Le Dôme is amazing and definitely worth checking it out! Location was absolutely prime. 5 star!

Everything has been completely redone and true to intercontinental form they did a fantastic job. The location is also outstanding on the Rhône and just steps away from shopping and dining. We only got to stay one night but I had the best night sleep in that bed I could have slept for a week in it!!!

Excellent hotel. Well done renovation of the 800 year old hospital. The room I stayed in was fabulous, well appointed with all the expected amenities of a hotel. Yes I took advantage of the slippers, robe and in room Nespresso. The staff was nice and welcoming. There is a restaurant and a bar as per of the hotel. The bar is not in the main floor. You seat yourself and an attendant will bring you a drink list and a small snacks of nuts and olives. There was another event going on but I am not going to let that impact my review. High end clients with a lot of security made for an interesting stay. Along with the hotel are several restaurants and shops. There is also a Spa and a church. There is also an area called Les Halles du Grand Hôtel-Dieu which is like a food stalls offering everything from fresh fish to chocolate. Lyon is considered the food capital of the world and what they are doing here, is amazing. Anyhow, back to the hotel review--in short, I can't wait for my next visit and I'd definitely chose this hotel. It is also within walking distance of several restaurants and bars.

Intercontinental ?? Definitely not !! 5 Star Hotel?? Is this a joke ?? They just gave us room 155 for 300 € per night without windows !!! Can you not believe it ?? Well think of our surprise ! and we booked and payed for 5 days !! Not a 5 Star and definitely not an Intercontinental Hotel !!

Stayed for a couple of nights on my trip through France! Hotel was in a great central location, walk to everything. It's in the newly renovated hotel dieu, which included many restaurants and shops and a food hall. Check in was great, explained all amenities etc. We stayed in a river view room(which I highly recommend). Breakfast was included with the package, and was really tasty. The dome is a great bar to have a cocktail or glass of wine.