InterContinental Lyon - Hotel Dieu by IHG

Very nice looking building with lots of history. The whole property has many other retails. It is central located, close to all major spots. The room is clean, bathroom is big enough. Bed is form. The only two small area are 1) no lounge; 2) duplex suit is little narrow, it would be nice to have the space for a chair or two at the bedroom level.

I finally had a chance to go over our trip review. This has been on my mind for a while—finally got to it Book via Trip.com Booking no. 1658102861379793 30 - 31 July The check-in went smoothly until the receptionist told us that we had requested a non-AC room (with the AC to be disconnected during our stay), supposedly based on a note from Trip.com. I told the receptionist that I definitely did not make such a request—especially not in the middle of summer—and asked to see the note from Trip.com. They couldn’t show me the note and instead claimed that, since I was now denying the request, the note had already been removed. We were initially checked into a room with a non-functional AC, and the hotel assured us that a technician would be sent to reboot the AC. Despite several follow-up calls, no one arrived. Eventually, we were moved to another room where the AC was already functioning. However, we had to move our luggage ourselves, as no assistance was offered by the hotel staff. The whole situation felt suspicious. It seemed like the receptionist was trying their luck by placing us in a non-AC room. What’s even more ironic is that the new room had a welcome note addressed to me, while the non-AC room was completely bare, with no such note. Our experience during this stay with IHG was quite disappointing. In fact, even the porter expressed concern about the non-functioning AC when delivering our luggage, which highlighted the lack of proactive attention from the hotel staff. The hotel staff came across as insincere and pretentious.

We had a nice view of the river. The carpet in some of the other rooms had a certain smell. Although it could be cleaning products, it was still a strong scent. The staff were all very polite and friendly. Overall, I’m quite pleased with our stay here.

For the price point, we expected the Intercontinental in Lyon to be a standout on our trip. Unfortunately, while check-in was smooth, the overall experience fell short of what you’d reasonably expect from a hotel of this reputation. We had ongoing issues with the in-room entertainment system which should have been a simple fix but instead took over an hour and a half. Staff interactions were not particularly warm or helpful, which was surprising given the standards usually associated with a five-star property. Later in the evening, housekeeping unexpectedly entered our room after only a quick knock at 9:42pm — something that felt intrusive and poorly managed. No form of apology or compensation was offered, which left the impression that guest experience isn’t a priority here. Especially when compared to other hotels in Lyon, the value simply wasn’t there. Overall, it wasn’t a terrible stay, but it was a deeply underwhelming one — and certainly not worth the price point.

have ben an IHG Platinum Ambassador member for over 23 years. I have stayed at just about every Intercontinental in Europe. I have also stayed in Sydney, Tel Aviv, Cape town, Crete, Auckland. The list goes on and on. I had spent a number of years while working in Paris, at 'Le Grand'.The General Director Christophe made it mandatory that I stop by to see how my French was progressing.|After 25 years, I know many staffs af the IHG hotels.| However, I must say that my two favorite IHG hotels, 'The Intercontinental 'Marseille' and 'Le Grand' have changed as I passed this last trip at the AMAZING Lyon-Hotel Dieu. |A number of years ago in Provence when directing shows, I was a frequent guest at the 'Marseille Intercontinental'. | Madelijn Vervoord, the General Director at the Marseille Intercontinental would always take personalized care of me. Instantly she gave good 'vibes' that continued from then on. Since it became my only 'go to hotel' in Provence, four fois par an, I was returning frequently. The hotel was aware of me and certainly showed appreciation for my loyalty. | Skip ahead a few years later to our latest trip to Lyon and Paris.||We had planned to stay a few nights at the 'Intercontinental Lyon-Hotel Dieu' in Lyon. I always felt Lyon needed a five star hotel of this caliber. We went ahead and booked our room, a premium room overlooking the Rhone. This is a nice room. A lovely room of what is offered. ||Kismet! Who was the General manager? Madelijn! Another plus.||Back to the stay itself at the hotel. We were floored when we entered our room. This was certainly not the room we had booked. The first thing I noticed was the perfect harmony that gave the guest the 'feel' of the hotel's age and 'patrimoine' mixed with the most LUXE comforts that a 5* hotel could offer. So how did we arrive to have been put in a room that was a stunning duplex with giant windows overlooking the Rhone? Madelijn had upgraded us to this very special duplex of a room! Ceiling to floor windows. Book this room or any room facing the Rhone river. Magical and for a practical fact, quiet and a sense of calm.||Part of the hotel is a large courtyard which is perfect to take a drink while you can gaze at this amazing history surrounding you.. The hotel just mixed the historic with a modern style that covered everything you expect from a 5* hotel. |The 'piece de résistance" was taking tea in 'The Dome'. The Dome is the heart of the hotel. There are sculptures, frescos, smaller 18th C medici style throughout the 'Dome' which has giant ceilings headed towards the sky. Circling above, was 'The Dome' as you crane your head up The most stunning antique Dome created with decoration in relief and the dome itself, made from Venetian colored glass of the 17th-19th C. | We took tea during the day but returned for our aperitifs before dinner. Very special indeed.|But on to more of the service of the hotel itself. I must mention that room service for whatever you needed was delivered in lightening speed. |Emilie and the front desk team, 'une équipe efficace' , were warm and yet very efficient at their responsibility. They were super. They gave you that sense of 'being taken care of' from the moment you entered the hotel.| I've noticed that it is Madelijn's MO to create the perfect mix of warmth and yet the most professional service from her staff.It shows at the 'Hotel-Lyon Part Dieu' as well. The lobby is beautifully well appointed.| Breakfast is great with a large amount of different offering.. Many juices, cheeses, yogurts, eggs, omelettes, sweet pastries and breads and many locally sourced. | We checked out the gym and spa but never found time to indulge Next time |Every sitting room in the lobby was well appointed. You should know that parking is expensive before you use the valet service of the hotel. Last but not least. One of the cleanest hotels that I have ever encountered.|.The whole experience made our stay in Lyon so special. We will be back in October and we are looking forward to return in October to our new favorite IHG hotel in France.

I would not stay at this hotel again. The building is beautiful and the location is the best in the city. The staff are all very friendly and none of this can be faulted. The experience of the stay is far below the standard of what is acceptable, however, especially for what should be a premium experience. In staying here for 5 nights, on the first night I was locked in the gym at midnight and unable to gain access back to the hotel due to security staff locking the gates. This was followed subsequently by an extremely long fire evacuation the following day with deafening fire alarms in the room placed directly next to the work desk. On the final night, they held a private function at the restaurant blasting music until midnight on a Tuesday, directly below my room. If you do not pay extra for a river view, you will be at the mercy of these events in courtyard facing rooms. When I voiced this concern to the front desk, their response was simply “oh, your room is above the restaurant, sorry about that”. The bed also had an enormous, hard ridge in the middle where two single beds had been pushed together, which was very uncomfortable. This hotel has great potential but was a big let down. There’s likely a lottery of which room you get and what’s happening at the hotel when you stay, but for a high end hotel at a premium price, it’s disappointing. Beautiful building on the outside, but I wouldn’t stay here again.

Lovely old building beautifully restored - we had a classic (normal) room which was far better than many “superior” rooms in other hotels.|Beautifully appointed, spotlessly clean, really comfortable and spacious. The bathroom was equally as good.|Breakfast was excellent and all staff friendly and helpful - would definitely come back here if staying in Lyon again.

This is an incredible historical place. Our room had huge windows with an amazing view to the river. The design of the hotel is exceptional. The room was super beautiful. The location is wonderful.

We had a very nice stay at the Intercontinental Hotel Lyon. We stayed in a duplex junior suite. Regarding the good points, you get a very nice view of the river and there is definitely a glam factor to this junior suite with the high ceilings and separate loft living area. You really did feel on top of the world looking out over the city from these massive windows. I do have mixed thoughts on the room. It does offer a little more privacy with two semi- distinct spaces. However, in a way it was not very practical if you are staying multiple days because we were constantly running up and down the stairs because the closet, unpacking space is a little small. We would probably rethink staying in this type of room again. Also, our room clearly showed some signs of wear especially on the floors but not in any way to affect our enjoyment of the space. The service is impeccable from all perspectives with a willingness to help and a patience to speak to me in my horrible French even though they are trained to deal with international clients. We visited the Dome Bar two times. It is a pretty space. We were largely using hotel credit, but it seems to be a place in high demand because we often saw a line during the apertivo time. Breakfast was good and included a wide range of choices including some Asian options. The location was perfect for access to so many things ranging from sightseeing activities to shopping. There is no doubt. We would stay in this hotel again from a service and location perspective.

We really loved this hotel. We were seated at reception to check in. We were personally escorted to the elevators to our room. Our room had a view of the river and the crazy traffic. The windows were amazing because when they were closed we could not hear the cacophony at all! My companion caught a little bug in Paris and he was very comfortable in our room. He wanted to cancel the rest of our trip to stay here! We had room service one night. It was ok. The technology for mirroring iPhone did not work well.

If i ever have the chance to go back to Lyon, I will be staying here again. This is one of the most, if not THE MOST, beautiful hotels that I've ever stayed at. Located centrally, the interior is gorgeous. I stayed in a River Facing suite, which was a 2 floor loft. The bedroom was on the bottom floor, living area up top. The service here was fantastic. I don't speak French, and the staff did not make me feel uncomfortable or out of place because of the language. The on site restaurant Epona was perfect for multiple meals, and Le Dome for both tea and cocktails was a great vibe. Why not 5 stars? The televisions did not work the entire stay, both regular tv as well as the phone cast feature - despite the tvs being looked at and "fixed". The club was closed 2/4 days that I was there and only a $50 credit was offered. While I appreciated the credit itself, at that price point the difference between a club access room and non club room of the same category was far more than $50.

We loved this hotel. We stayed one night before a river cruise. It is very close to where you get on the cruise ships. Its in an old hospital and is very beautiful. Close to lots of restaurants and great shopping. Its right across tue street from the river. We were upgraded to a two story suite that was probably the best suite I've stayed in. The while place is steeped in history and gorgeous. The onsite bars and restaurant were great also. I would def stay here again.

There are very few hotels I would recommend but this one is quite nice! The staff and service is what sets them apart. The rooms are clean, and the property is pristine. That said, I have to rant a little... the water pressure and template of the water co ominous to be an issue for the duration of our stay. This was brought to the attention of staff who did attempt to make right but only got worse. If it was not for the amazing staff we might have switched hotels. One needs a hot shower at the end of a day. To say you might get a luke warm shower is being optimistic.

The hotel is located in a formal historical landmark hospital, which now converted into a 5 star luxury hotel with all the modern touches imagined. Check in was personal and prompt (it was a sit down check in, which was nice), which included a guided walk to the room by the front desk. We had a room with the river view, which was lovely. Windows in the room was 100% sound proof which made a great night sleep. Bed and pillows were heavenly. Service during our stay was exceptional. The cocktail bar Le Dôme is amazing and definitely worth checking it out! Location was absolutely prime. 5 star!

Everything has been completely redone and true to intercontinental form they did a fantastic job. The location is also outstanding on the Rhône and just steps away from shopping and dining. We only got to stay one night but I had the best night sleep in that bed I could have slept for a week in it!!!

Excellent hotel. Well done renovation of the 800 year old hospital. The room I stayed in was fabulous, well appointed with all the expected amenities of a hotel. Yes I took advantage of the slippers, robe and in room Nespresso. The staff was nice and welcoming. There is a restaurant and a bar as per of the hotel. The bar is not in the main floor. You seat yourself and an attendant will bring you a drink list and a small snacks of nuts and olives. There was another event going on but I am not going to let that impact my review. High end clients with a lot of security made for an interesting stay. Along with the hotel are several restaurants and shops. There is also a Spa and a church. There is also an area called Les Halles du Grand Hôtel-Dieu which is like a food stalls offering everything from fresh fish to chocolate. Lyon is considered the food capital of the world and what they are doing here, is amazing. Anyhow, back to the hotel review--in short, I can't wait for my next visit and I'd definitely chose this hotel. It is also within walking distance of several restaurants and bars.

Intercontinental ?? Definitely not !! 5 Star Hotel?? Is this a joke ?? They just gave us room 155 for 300 € per night without windows !!! Can you not believe it ?? Well think of our surprise ! and we booked and payed for 5 days !! Not a 5 Star and definitely not an Intercontinental Hotel !!

Stayed for a couple of nights on my trip through France! Hotel was in a great central location, walk to everything. It's in the newly renovated hotel dieu, which included many restaurants and shops and a food hall. Check in was great, explained all amenities etc. We stayed in a river view room(which I highly recommend). Breakfast was included with the package, and was really tasty. The dome is a great bar to have a cocktail or glass of wine.