InterContinental Lyon - Hotel Dieu by IHG

Perhaps one of the best hotel experiences we’ve had. Positioned between the Sâone and the Rhône, the hotel’s location is unmatched for an exceptional walking experience in Lyon. It is close to shopping, hotels and many important cultural sites. The hotel itself has many amenities. The service is fantastic and the staff are extremely welcoming and helpful. Le Dôme bar is a reason alone to visit the hotel. The vault and architecture are awe inspiring. Our room had a “courtyard view” which we expect to be inferior, however we were pleasantly surprised with a stunning view of the basilica. Don’t hesitate a stay.

InterContinental Lyon – Hotel Dieu The hotel itself is undeniably beautiful—an iconic building, tastefully restored, elegant rooms, and a wonderful location. From a design and ambience perspective, it lives up to the InterContinental name. Unfortunately, the service response during an actual issue fell far short. Mid-shower, the water abruptly turned scalding hot, with no cold water available at all. This was clearly a plumbing or system issue. I contacted reception while still in the shower—soap everywhere, unable to rinse properly. Instead of first addressing the guest’s immediate situation, the response was to ask whether they could send someone to “check the bathroom.” At that moment, I didn’t need an inspection of the toilet. I needed help—basic empathy, reassurance, and a practical solution (another room, timing, or at least acknowledgment that the guest comes before the plumbing). The handling felt procedural and oddly disconnected, as if resolving the technical checklist mattered more than the person standing under dangerously hot water. For a hotel of this calibre, the staff’s ability to manage unexpected issues—and to prioritise guest comfort with empathy—was surprisingly basic. A beautiful hotel, yes. But luxury is not just architecture; it’s judgment under pressure. And that was missing here.

Magnificent stay!!! Service was exemplary! Everything we touched, interacted with, and set eyes on were perfect! The property has so much history and leaves one in awe. The room we had directly overlooked the Rhone rive and was a duplex unit. This was an unexpected treat, and felt very luxurious. The space and finishes felt very exclusive and premium. Highly recommend this configuration for those physically able to transit stairs. The floor to ceiling window and curtains impose a mandatory sense of awe - simply breath taking!! Room service was very quick and personalized. Love this! The entire property is awe inspiring and amazing. My partner had a scheduled massage therapy and absolutely loved it! The breakfast service was top-notch, and the buffet selections were great. Custom order items are available and definitely worth the wait. We had cocktails in the dome and were overcome by the ambiance. It is such a grand venue and mesmerizing. The cocktail menu is extensive and sure to inspire exploration. We had dinner at the on-site restaurant Epona and were completely delighted! Service was impeccable and food was delicious. Portion sizes were extremely generous. Spend time enjoying the history, the property, and the service. Can not wait until our next visit :)

Policy was followed perfectly. Hospitality wasn’t. An emergency cancellation resulted in a “credit” usable only at this property within six months — with zero flexibility beyond that. No partial refund. No goodwill consideration. The room went unused, uncleaned, unoccupied — yet discretion was completely absent. Policies protect businesses. Judgment protects relationships.

Picked this hotel at the end of a two-week stay in Lyon because it is an iconic, beautifully restored historic building that was once a hospital where most or many Lyonnais were born. ||The welcome was very warm upon arrival, and this was largely due to Missen, who impressed us with his professionalism. We were pleased that our room was ready for early check-in, and it was well-appointed, spacious and quiet, with a great shower, to boot.||Staff throughout the hotel were attentive and helpful. This was especially so with Cyrille Lombart, the chief concierge Clefs d’or (visible on both lapels), who listened patiently to ascertain our needs before recommending and making reservations for us.||I went to the hotel’s famous Le Dôme Bar twice - for a yummy chocolate cake in the afternoon, and also for pre-dinner drinks. The dome and its ultra high ceiling were gorgeous, even mesmerising. Servers Ocilia, Charlotte and Ole were friendly, attentive and professional. ||At Epona, the hostesses were welcoming and assured us that there was enough time for breakfast when we walked in anxiously at 9.45am (last order at 10.30am on weekdays). We were thankfully still able to have a leisurely breakfast and servers Fanny and Amaury took good care of us. ||The hotel premises were quite extensive, with ongoing renovations at certain sections unfortunately robbing the place of some of its aesthetics and warmth. However, we still enjoyed shopping for souvenirs at “Créations Lyonnaises”, the creative space of boutiques managed by a group of friendly artisans, illustrators and designers within the hotel (eg The Blondie Cookie; Aby Creative Journey; Yoana, Le Garden Muse/Fleurs en laine feutrée; Céline dessine n’importe quoi). ||I was also thrilled to spot some items on display by Lolo Chatenay, a local brand known for its customisable Lyonnais craftsmanship, near the hotel entrance. ||The central location of Hotel Dieu meant that we could walk to several shops and restaurants, including Printemps, Palomas (chocolatier), Le Nord, Cafe Terroir, Culina Hortus, and even Brasserie Georges (which was frankly a bit of a walk; took a taxi on our way back). ||Checkout by Maude was smooth. We didn’t need a late checkout as we had a flight to catch. Porters Anis and Christopher cheerfully helped us with our luggage.||It was a lovely stay in an iconic hotel with a nice ambience and surroundings, good food and attentive service. Vivement recommandé! Highly recommended!

I was really looking forward to visiting Lyon and enjoying a bit of luxury at this hotel, but unfortunately I was very disappointed (with the hotel, not with Lyon). I booked a Premium River View room – all the photos show that this room type has a bath but sadly my room did not. Apparently if a bath was important to me I should have requested this, and I could only change rooms by paying an upgrade fee, which I declined. But this wasn't the only problem – there was mouldy sealant in the shower, the bedroom curtains were badly stained, the USB charging point next to the bed was broken/had no power, there were marks on the wall, chipped tile in the bathroom, and when I went to get a drink, there was a blonde hair in the the glass (definitely not mine!). I don't drink tea or coffee (prefer cold drinks) but apparently all the mini-bars in the hotel have been switched off so my only only option was to request a bucket of ice which was a hassle, and of course only lasts a couple of hours. There was also no option to cast to the TV, which is a given at most 5* hotels nowadays. All these are relatively minor issues but added together, it was a lot. ||On the plus side, the hotel is in a stunning building, in a city full of stunning buildings. In Lyon, around every corner there seems to be something else to admire. The location of the hotel is good, and its walkable to most of the main sights and shopping areas. Lyon on the whole is a very walkable place. The staff were mostly nice, and the breakfast buffet was good, with lots of choice.

Business + pleasure. Eloise ( I hope I got her name correctly) at the front desk was fantastic — we had a business crisis to handle, and she fast-tracked our check-in without missing a beat. Our bellman, Mateo, was excellent; he even ran back to our room to check if we’d left our glasses behind. The gentleman who brought us the extension cords and keyboard was also incredibly helpful. Overall, an exceptional experience. We’re coming back in January and will definitely be staying at the Intercontinental again.

I booked our stay via AMEX, and AMEX always filed a on their hotel collection recommendations. This hotel is amazing. We drove from the airport and it was easy to locate using GPS. The valet greeted us and there was no stress dropping the car with him. The ladies at check in were super friendly and helped us update our dinner reservation at Epona. The room was very large, comfortable, and spotless. It was quiet at night even being on the road side of the hotel, but I would ask for an interior room for next time. The Dôme bar is a must see…relax and grab a drink in this award winning space. The location was perfect for walking to the old town area, across the river, and we even walked all the way up the hill to the Roman sites. The Lyon Marathon was being held on Sunday so if you are looking for a perfect hotel if running the race, this is the spot! I would definitely stay here again and highly recommend this hotel.

We had a very nice stay at the Intercontinental Hotel Lyon. We stayed in a duplex junior suite. Regarding the good points, you get a very nice view of the river and there is definitely a glam factor to this junior suite with the high ceilings and separate loft living area. You really did feel on top of the world looking out over the city from these massive windows. I do have mixed thoughts on the room. It does offer a little more privacy with two semi- distinct spaces. However, in a way it was not very practical if you are staying multiple days because we were constantly running up and down the stairs because the closet, unpacking space is a little small. We would probably rethink staying in this type of room again. Also, our room clearly showed some signs of wear especially on the floors but not in any way to affect our enjoyment of the space. The service is impeccable from all perspectives with a willingness to help and a patience to speak to me in my horrible French even though they are trained to deal with international clients. We visited the Dome Bar two times. It is a pretty space. We were largely using hotel credit, but it seems to be a place in high demand because we often saw a line during the apertivo time. Breakfast was good and included a wide range of choices including some Asian options. The location was perfect for access to so many things ranging from sightseeing activities to shopping. There is no doubt. We would stay in this hotel again from a service and location perspective.

We really loved this hotel. We were seated at reception to check in. We were personally escorted to the elevators to our room. Our room had a view of the river and the crazy traffic. The windows were amazing because when they were closed we could not hear the cacophony at all! My companion caught a little bug in Paris and he was very comfortable in our room. He wanted to cancel the rest of our trip to stay here! We had room service one night. It was ok. The technology for mirroring iPhone did not work well.

If i ever have the chance to go back to Lyon, I will be staying here again. This is one of the most, if not THE MOST, beautiful hotels that I've ever stayed at. Located centrally, the interior is gorgeous. I stayed in a River Facing suite, which was a 2 floor loft. The bedroom was on the bottom floor, living area up top. The service here was fantastic. I don't speak French, and the staff did not make me feel uncomfortable or out of place because of the language. The on site restaurant Epona was perfect for multiple meals, and Le Dome for both tea and cocktails was a great vibe. Why not 5 stars? The televisions did not work the entire stay, both regular tv as well as the phone cast feature - despite the tvs being looked at and "fixed". The club was closed 2/4 days that I was there and only a $50 credit was offered. While I appreciated the credit itself, at that price point the difference between a club access room and non club room of the same category was far more than $50.

We loved this hotel. We stayed one night before a river cruise. It is very close to where you get on the cruise ships. Its in an old hospital and is very beautiful. Close to lots of restaurants and great shopping. Its right across tue street from the river. We were upgraded to a two story suite that was probably the best suite I've stayed in. The while place is steeped in history and gorgeous. The onsite bars and restaurant were great also. I would def stay here again.

There are very few hotels I would recommend but this one is quite nice! The staff and service is what sets them apart. The rooms are clean, and the property is pristine. That said, I have to rant a little... the water pressure and template of the water co ominous to be an issue for the duration of our stay. This was brought to the attention of staff who did attempt to make right but only got worse. If it was not for the amazing staff we might have switched hotels. One needs a hot shower at the end of a day. To say you might get a luke warm shower is being optimistic.

The hotel is located in a formal historical landmark hospital, which now converted into a 5 star luxury hotel with all the modern touches imagined. Check in was personal and prompt (it was a sit down check in, which was nice), which included a guided walk to the room by the front desk. We had a room with the river view, which was lovely. Windows in the room was 100% sound proof which made a great night sleep. Bed and pillows were heavenly. Service during our stay was exceptional. The cocktail bar Le Dôme is amazing and definitely worth checking it out! Location was absolutely prime. 5 star!

Everything has been completely redone and true to intercontinental form they did a fantastic job. The location is also outstanding on the Rhône and just steps away from shopping and dining. We only got to stay one night but I had the best night sleep in that bed I could have slept for a week in it!!!

Excellent hotel. Well done renovation of the 800 year old hospital. The room I stayed in was fabulous, well appointed with all the expected amenities of a hotel. Yes I took advantage of the slippers, robe and in room Nespresso. The staff was nice and welcoming. There is a restaurant and a bar as per of the hotel. The bar is not in the main floor. You seat yourself and an attendant will bring you a drink list and a small snacks of nuts and olives. There was another event going on but I am not going to let that impact my review. High end clients with a lot of security made for an interesting stay. Along with the hotel are several restaurants and shops. There is also a Spa and a church. There is also an area called Les Halles du Grand Hôtel-Dieu which is like a food stalls offering everything from fresh fish to chocolate. Lyon is considered the food capital of the world and what they are doing here, is amazing. Anyhow, back to the hotel review--in short, I can't wait for my next visit and I'd definitely chose this hotel. It is also within walking distance of several restaurants and bars.

Intercontinental ?? Definitely not !! 5 Star Hotel?? Is this a joke ?? They just gave us room 155 for 300 € per night without windows !!! Can you not believe it ?? Well think of our surprise ! and we booked and payed for 5 days !! Not a 5 Star and definitely not an Intercontinental Hotel !!

Stayed for a couple of nights on my trip through France! Hotel was in a great central location, walk to everything. It's in the newly renovated hotel dieu, which included many restaurants and shops and a food hall. Check in was great, explained all amenities etc. We stayed in a river view room(which I highly recommend). Breakfast was included with the package, and was really tasty. The dome is a great bar to have a cocktail or glass of wine.