InterContinental Lyon - Hotel Dieu by IHG

Congrats to this AMAZING hotel on earning the 2026 MICHELIN key🔑 It’s well deserved! From our first call to obtain logistics, to arrival/valet and then throughout our stay, the service has been impeccable at reception, at the famously beautiful bar, etc. I’ve stayed in many top hotels throughout the world and this is a 5 star experience 100% especially by American standards. Beautiful design, comfortable, clean, views of the river, turn down service, historic, and an architectural gem! Shower/tub combination has a high tech component I hadn’t yet seen elsewhere. I also like the products Byfredo. Finally, thank the front desk for encouraging us to book through AmEx vs direct because of all the added benefits. That’s shows much thoughtfulness🙏 Merci! Parking rate as of March 2026 was €42. Valet only. So we choose that. I believe there is public parking that may be a bit less $, so ask the front desk.

The service is outstanding, welcoming, courteous, pleasant, and efficient. |Great location, both to reach the city's delights and for access by car. The austere and historic grandeur of the building combines well with the comfortable and contemporary luxury of the furnishings. |The nice bedroom was spacious and comfortable, despite the lack of armchair. But, it was a bit worn and a some of the fittings do not work very well. Good bed, however on the Rhône side the road is quite noisy at night. |Very good breakfast. |The high prices could be questioned, but on the other hand you get the location, facilities and service.

InterContinental Lyon – Hotel Dieu The hotel itself is undeniably beautiful—an iconic building, tastefully restored, elegant rooms, and a wonderful location. From a design and ambience perspective, it lives up to the InterContinental name. Unfortunately, the service response during an actual issue fell far short. Mid-shower, the water abruptly turned scalding hot, with no cold water available at all. This was clearly a plumbing or system issue. I contacted reception while still in the shower—soap everywhere, unable to rinse properly. Instead of first addressing the guest’s immediate situation, the response was to ask whether they could send someone to “check the bathroom.” At that moment, I didn’t need an inspection of the toilet. I needed help—basic empathy, reassurance, and a practical solution (another room, timing, or at least acknowledgment that the guest comes before the plumbing). The handling felt procedural and oddly disconnected, as if resolving the technical checklist mattered more than the person standing under dangerously hot water. For a hotel of this calibre, the staff’s ability to manage unexpected issues—and to prioritise guest comfort with empathy—was surprisingly basic. A beautiful hotel, yes. But luxury is not just architecture; it’s judgment under pressure. And that was missing here.

The check-in went smoothly until the receptionist told us that we had requested a non-AC room (with the AC to be disconnected during our stay), supposedly based on a note from Trip.com. I told the receptionist that I definitely did not make such a request—especially not in the middle of summer—and asked to see the note from Trip.com.They couldn’t show me the note and instead claimed that, since I was now denying the request, the note had already been removed.We were checked into a non-AC room, and the hotel promised to send a technician to reboot the AC. That never happened. Eventually, we were moved to another room where the AC was already functioning.The whole situation felt suspicious. It seemed like the receptionist was trying their luck by placing us in a non-AC room. What’s even more ironic is that the new room had a welcome note addressed to me, while the non-AC room was completely bare, with no such note.We definitely won’t be coming back. The hotel staff came across as insincere and pretentious.

Picked this hotel at the end of a two-week stay in Lyon because it is an iconic, beautifully restored historic building that was once a hospital where most or many Lyonnais were born. ||The welcome was very warm upon arrival, and this was largely due to Missen, who impressed us with his professionalism. We were pleased that our room was ready for early check-in, and it was well-appointed, spacious and quiet, with a great shower, to boot.||Staff throughout the hotel were attentive and helpful. This was especially so with Cyrille Lombart, the chief concierge Clefs d’or (visible on both lapels), who listened patiently to ascertain our needs before recommending and making reservations for us.||I went to the hotel’s famous Le Dôme Bar twice - for a yummy chocolate cake in the afternoon, and also for pre-dinner drinks. The dome and its ultra high ceiling were gorgeous, even mesmerising. Servers Ocilia, Charlotte and Ole were friendly, attentive and professional. ||At Epona, the hostesses were welcoming and assured us that there was enough time for breakfast when we walked in anxiously at 9.45am (last order at 10.30am on weekdays). We were thankfully still able to have a leisurely breakfast and servers Fanny and Amaury took good care of us. ||The hotel premises were quite extensive, with ongoing renovations at certain sections unfortunately robbing the place of some of its aesthetics and warmth. However, we still enjoyed shopping for souvenirs at “Créations Lyonnaises”, the creative space of boutiques managed by a group of friendly artisans, illustrators and designers within the hotel (eg The Blondie Cookie; Aby Creative Journey; Yoana, Le Garden Muse/Fleurs en laine feutrée; Céline dessine n’importe quoi). ||I was also thrilled to spot some items on display by Lolo Chatenay, a local brand known for its customisable Lyonnais craftsmanship, near the hotel entrance. ||The central location of Hotel Dieu meant that we could walk to several shops and restaurants, including Printemps, Palomas (chocolatier), Le Nord, Cafe Terroir, Culina Hortus, and even Brasserie Georges (which was frankly a bit of a walk; took a taxi on our way back). ||Checkout by Maude was smooth. We didn’t need a late checkout as we had a flight to catch. Porters Anis and Christopher cheerfully helped us with our luggage.||It was a lovely stay in an iconic hotel with a nice ambience and surroundings, good food and attentive service. Vivement recommandé! Highly recommended!

Definitely one of the best hotels I have ever stayed at. The rooms are beautiful with great views and impeccably decorated. The staff went above and beyond to make us feel comfortable and help us in any way. The breakfast was the best hotel breakfast I have ever had. When we visit Lyon again we will definitely be staying here!

Perhaps one of the best hotel experiences we’ve had. Positioned between the Sâone and the Rhône, the hotel’s location is unmatched for an exceptional walking experience in Lyon. It is close to shopping, hotels and many important cultural sites. The hotel itself has many amenities. The service is fantastic and the staff are extremely welcoming and helpful. Le Dôme bar is a reason alone to visit the hotel. The vault and architecture are awe inspiring. Our room had a “courtyard view” which we expect to be inferior, however we were pleasantly surprised with a stunning view of the basilica. Don’t hesitate a stay.

This hotel was among the best we visited across the world . The staff was amazing, the rooms were exceptionally clean and the concierge service super helpful. I would definitely recommend it to everyone. Best place to stay in Lyon.

We had a very nice stay at the Intercontinental Hotel Lyon. We stayed in a duplex junior suite. Regarding the good points, you get a very nice view of the river and there is definitely a glam factor to this junior suite with the high ceilings and separate loft living area. You really did feel on top of the world looking out over the city from these massive windows. I do have mixed thoughts on the room. It does offer a little more privacy with two semi- distinct spaces. However, in a way it was not very practical if you are staying multiple days because we were constantly running up and down the stairs because the closet, unpacking space is a little small. We would probably rethink staying in this type of room again. Also, our room clearly showed some signs of wear especially on the floors but not in any way to affect our enjoyment of the space. The service is impeccable from all perspectives with a willingness to help and a patience to speak to me in my horrible French even though they are trained to deal with international clients. We visited the Dome Bar two times. It is a pretty space. We were largely using hotel credit, but it seems to be a place in high demand because we often saw a line during the apertivo time. Breakfast was good and included a wide range of choices including some Asian options. The location was perfect for access to so many things ranging from sightseeing activities to shopping. There is no doubt. We would stay in this hotel again from a service and location perspective.

We really loved this hotel. We were seated at reception to check in. We were personally escorted to the elevators to our room. Our room had a view of the river and the crazy traffic. The windows were amazing because when they were closed we could not hear the cacophony at all! My companion caught a little bug in Paris and he was very comfortable in our room. He wanted to cancel the rest of our trip to stay here! We had room service one night. It was ok. The technology for mirroring iPhone did not work well.

If i ever have the chance to go back to Lyon, I will be staying here again. This is one of the most, if not THE MOST, beautiful hotels that I've ever stayed at. Located centrally, the interior is gorgeous. I stayed in a River Facing suite, which was a 2 floor loft. The bedroom was on the bottom floor, living area up top. The service here was fantastic. I don't speak French, and the staff did not make me feel uncomfortable or out of place because of the language. The on site restaurant Epona was perfect for multiple meals, and Le Dome for both tea and cocktails was a great vibe. Why not 5 stars? The televisions did not work the entire stay, both regular tv as well as the phone cast feature - despite the tvs being looked at and "fixed". The club was closed 2/4 days that I was there and only a $50 credit was offered. While I appreciated the credit itself, at that price point the difference between a club access room and non club room of the same category was far more than $50.

We loved this hotel. We stayed one night before a river cruise. It is very close to where you get on the cruise ships. Its in an old hospital and is very beautiful. Close to lots of restaurants and great shopping. Its right across tue street from the river. We were upgraded to a two story suite that was probably the best suite I've stayed in. The while place is steeped in history and gorgeous. The onsite bars and restaurant were great also. I would def stay here again.

There are very few hotels I would recommend but this one is quite nice! The staff and service is what sets them apart. The rooms are clean, and the property is pristine. That said, I have to rant a little... the water pressure and template of the water co ominous to be an issue for the duration of our stay. This was brought to the attention of staff who did attempt to make right but only got worse. If it was not for the amazing staff we might have switched hotels. One needs a hot shower at the end of a day. To say you might get a luke warm shower is being optimistic.

The hotel is located in a formal historical landmark hospital, which now converted into a 5 star luxury hotel with all the modern touches imagined. Check in was personal and prompt (it was a sit down check in, which was nice), which included a guided walk to the room by the front desk. We had a room with the river view, which was lovely. Windows in the room was 100% sound proof which made a great night sleep. Bed and pillows were heavenly. Service during our stay was exceptional. The cocktail bar Le Dôme is amazing and definitely worth checking it out! Location was absolutely prime. 5 star!

Everything has been completely redone and true to intercontinental form they did a fantastic job. The location is also outstanding on the Rhône and just steps away from shopping and dining. We only got to stay one night but I had the best night sleep in that bed I could have slept for a week in it!!!

Excellent hotel. Well done renovation of the 800 year old hospital. The room I stayed in was fabulous, well appointed with all the expected amenities of a hotel. Yes I took advantage of the slippers, robe and in room Nespresso. The staff was nice and welcoming. There is a restaurant and a bar as per of the hotel. The bar is not in the main floor. You seat yourself and an attendant will bring you a drink list and a small snacks of nuts and olives. There was another event going on but I am not going to let that impact my review. High end clients with a lot of security made for an interesting stay. Along with the hotel are several restaurants and shops. There is also a Spa and a church. There is also an area called Les Halles du Grand Hôtel-Dieu which is like a food stalls offering everything from fresh fish to chocolate. Lyon is considered the food capital of the world and what they are doing here, is amazing. Anyhow, back to the hotel review--in short, I can't wait for my next visit and I'd definitely chose this hotel. It is also within walking distance of several restaurants and bars.

Intercontinental ?? Definitely not !! 5 Star Hotel?? Is this a joke ?? They just gave us room 155 for 300 € per night without windows !!! Can you not believe it ?? Well think of our surprise ! and we booked and payed for 5 days !! Not a 5 Star and definitely not an Intercontinental Hotel !!

Stayed for a couple of nights on my trip through France! Hotel was in a great central location, walk to everything. It's in the newly renovated hotel dieu, which included many restaurants and shops and a food hall. Check in was great, explained all amenities etc. We stayed in a river view room(which I highly recommend). Breakfast was included with the package, and was really tasty. The dome is a great bar to have a cocktail or glass of wine.