InterContinental Managua at Metrocentro Mall, an IHG Hotel

From the minute I arrived at the Intercontinental, Managua I knew I was in good hands. We were warmly greeted at the front entrance. At check in Denisse was extremely helpful and friendly. She made sure we understood all of the amenities available to us on the property. There's a small pool and few amazing restaurants on site. We opted for breakfast at the hotel. Best decision we made. I love the typical Nica fare but there were other options as well. Everyone that works at the Market Place extremely attentive from Alma to Juan, we were very well cared for...You can tell that all of the employees take pride in their work at the Intercontinental. This hotel is lucky to have such a dedicated, hardworking staff. As a guest I felt fortunate to be there under such thoughtful care. If you are in Managua I highly recommend this hotel.

As a diehard Intercontinental Life fan with over 15 years of royal ambassador track record, I must confess that the Managua Intercontinental property is one of the best run hotels in IHG’s premium chain. Especially the kindness and professionalism of staff make every stay a true luxury. From the unparalleled customer service, headed by the kindest of souls, Heydi, to the exquisite cuisine and world-class dining experiences, overseen by the foremost food atelier, Anielka, this hotel is a gem in the intercontinental worldwide lineup. These two individuals, along with the remarkable rest of staff, have made every business and personal trip of mine an effortless and utmost memorable experience. If your travel paths lead you to Nicaragua, particularly if you are a royal ambassador on a business or family trip, make the Intercontinental Managua a must-visit spot on your itinerary. You’ll love it there and receive a world-class treatment like very few other Intercontinental hotels globally can live up to. Big fan of this hotel, and heartfelt thanks to Heydi, Anielka, and the rest of the Managua crew for our magical stay over Xmas this past December — you are all awesome in every aspect of what you do! Look forward to returning, as always, in the near future. Keep up the Intercontinental Life strong and well alive!

First of all I would like to thank all the staff in the hotel and in the Market restaurant. A very special recognition to Anielka. She was superb. I could not have coordinated a special breakfast for if it wasn't for her. In a short notice she was able to help me get flower arrangement, balloon arrangement for my special guest of honor for her birthday. Extremely attentive, responsive and resourceful. Indeed she is an individual that this hotel has as a gem. Thank you Anielka.

This is a wonderful hotel in Managua. Very clean and the staff is amazing. One of the most comfortable beds I have ever slept in. The bathroom towels were large and very absorbent.

Please do not change anything….your staff and facilities are top notch! By far one of the best Thanksgiving Dinner I have ever attended! Thank you for such a lovely and nutritionally exuberant night! Lol!!!!

The hotel has four incredibly delicious in-house restaurants and a monthly Sunday brunch that is the envy of all the brunches in the area. A weekend night life that definitely reinvigorates your spirit, but the music is never too loud, so if you’re in your room you’ll never hear it….rooms are very quiet. That said, I had a long term stay (six months) and what stood out the most is that the staff made me feel like family, like I belonged there and was not really alone and away from home. They made me feel so welcomed, that I want to introduce them to my family!

The general manager Juan Jose Franco and all his staff are always personable and welcoming. They continually keep the highest standards of care for an unforgettable and memorable stay. The whole team always make you feel welcome and attentive to your needs . We really enjoy the time and stays at this hotel.

I’ve stayed at the this hotel multiple times for business purposes. And each time I leave less than enthusiastic about returning on my next visit. The customer service provided by the front desk staff is less than desirable. You have to ask for things multiple times before they are done or received. Room service seldomly answer calls. I spoke with Maria Gutierrez multiple times during my visit and she could work on her customer service skills. Rooms are nice but could definitely be cleaner. Location is pretty good there is a mall directly in front of the property.