InterContinental Perth City Centre by IHG

Our first time visiting Perth, Australia, we were fortunate to stay at the Intercontinental. Great central location. From the moment we arrived, the staff were friendly and helpful. Our room was luxurious. Lovely breakfast with lots of options. Special shout out to Tom at concierge for amazing support. Highly recommend

This hotel in Perth, Australia, is situated in a quiet alley with classical architectural charm. It is fully equipped, featuring elegant and classical interior decor that is not overly luxurious, giving a sense of refinement without being ostentatious. Although the room is not particularly spacious, it is well-equipped with all the essentials, and the bedding is comfortable, providing a pleasant and restful experience. Since I only stayed for one day, I didn’t have time to enjoy all the facilities. However, the breakfast was rich, fresh, and delicious. It is a great place highly recommended for both business trips and vacation stays.

A very nice place to stay. Good rooms, very good door service and attentive staff. No information in room on mini Bar prices hence we withheld use. That is unacceptable and very poor. I prefer open knowlege on all. Excess surcharges for weekend and public holidays for food and other services. If a hotel is your core business, do better than that. It is just revenue raising tactics in line with the global nonsense. The Ascua breakfast options were first class and well worth the experience and price. Heno & Rey restaurant also very good but a little bit slow and pricey. While this seems odd, try the tinned sardines, they are the best. It is within striking distance of all Perth attractions, traffic can be busy to get around so walking is a good option. Service staff in all restaurants excellent and this made the visit.

Great location, clean room, good hospitality and courteous staff. First time staying at an Intercontinental after many stays at Marriott properties across Australia (and found the quality going downwards). This Intercontinental had all the right amenities avails in the room, their gym is decent and the restaurant superb. The staff are very friendly and professional. My main concern at hotels is the quality of beds and pillows, and here I had no issues sleeping well. My room had the city view, and that went well with a great weather. Wifi works well even with the video calls.

The service is good as expected for 5-stars hotel, but interior design of the room is highly problematic. 1. Bathroom features an obscure glass separation from the room without a curtain or blind. Turning on the bathroom light at night inevitably disturbs another person sleeping in the bed. 2. No space for luggage rack in the room as it's very narrow. You either put luggage on the floor to block the room or put it on the bed for packing 3. Problem with light again. The power button doesn't have any light indicators. Once turning the light off, need to touch in the dark to find where the power button is 4. Poor sound insulation. The room door offers virtually no noise barrier. Could clearly hear conversations and the doors closing sounds in the corridor.

This is a relatively pricy hotel and its mostly good but not brilliant for the price. We are IHG members but nothing was offered on check on. Oh well. The room was nice, comfortable bed (please supply a toilet brush!!!) and shower good however the room is on the small side and our neighbour was very noisy with a loud slamming door that he seemed to go in and out of and more times than it seemed possible. ||And the most annoying thing was the tv. About every 30 minutes, it just turned itself off and nothing we could do could get it to turn on again except leave it for about 10 minutes until it seemed to "rest" and was able to be turned on again. We did report it. Annoying. ||The location is great, very central. Parking is very expensive so we did as recommended and parked at a parking station in the next building. So, mostly nice but not sure if it was great value for the price apart from the location.

Excellent location right in the heart of the city—very convenient getting to Perth Underground Train Station, great for walking to Hay Street and Murray Street, the main shopping streets in downtown Perth. There are plenty of restaurants, cafes and snacks bars and attractions nearby. The first impression is the stylish and contemporary looking room, it is both spacious and inviting, featuring a high standard of cleanliness and everything we are expected for a comfortable visit. The only drawback was the room assignment, which had a window facing directly into a solid wall. Given the hotel's apparent low occupancy, it was disappointing not to be assigned a room with a view. The staff nonetheless were warm, welcoming, and professional throughout our stay. Overall, a lovely and comfortable stay with great service—except the position of the room.

The property was actuallly a lovely hotel which offered a prime location in the city with easy access to amenities. The room was very well maintained and housekeeping quite thorough. Club Intercontinental was a cosy to unwind each evening and although evening cocktails were very moderated with each pax accorded a set of non-refillable hotel canepes alongside a small cold spread, the drinks selection was very nice and awesome espresso martini too. ||However, I will never spend another cent at the property again. ||This is what happend..... ||Pre-arrival, I emailed that I was arriving at 7am and requested for early check in as Ambassador + breakfast. The reply: "We have noted down an early check-in and although we cannot guarantee it, we will try our best to accommodate you..........you are welcome to enjoy breakfast at Ascua which is the main restaurant for breakfast". I replied to thank the gesture of free breakfast as that was my assumption based on how it was written. In the entire conversation thread, never once was my assumption disputed or corrected. ||Club Intercontinental Team emailed a welcome few days prior - I asked about breakfast on arrival again. Reply: "Breakfast isn't usually included on the day of arrival, but I have contacted our leadership team to see if this could be accommodated on this occasion". No follow up thereafter, only silence. ||On 31July, front desk staff who checked us in brought us to Ascua, asked to reconfirm my breakfast arrangement, and said he will reconfirm it with the Club Intercontinental Team. No follow up thereafter, only silence.||When no one bothered to follow up at all throughout my 3-nights, I thought all good as otherwise, surely someone will let me know correct?||WRONG.||At check out, I was charged for my arrival day breakfast. I was told very sternly, in no uncertain terms, the followiing:||1) No one specifically said breakfast was free / complimentary or used the word 'free' or 'complimentary' in the process (even though my assumption was never disputed in the email thread). ||2) I signed the check at breakfast so it must mean I aknowledge that it was chargeable (signing a check at breakfast was a normal hotel SOP to me).| |3) The 2 staff who went silent on me were only associates and not authorized to handle such matters and that I should have asked for Duty Manager as he /she was the only person authorized to grant free breakfast. (how am I supposed to understand the hiercahy and automatically know who can say what in what situaitons? And why would you place an associate with zero authortiy to be in charge of corresponding with incoming Club level guests?||4) I should have followed up on my end to clarify if the breakfast was chargeable if the 2x staff did not follow up (so there is no problem with staff not following up on such matters and I should know to interpret their silence as confirmation about the charge?). ||5) They had already given me my room ahead of the usual check in time and that I should appreciate it. Which I certainly did but these are 2 separate matters? Besides, isn't early check in a benefit of being an IHG Platinum member? ||Spent 30mins to resolve this and by then I really needed to get to the airport so I settled on paying a discounted rate (10% initially offered but I asked for 20%) and left, shocked at this type of treatmemt as an IHG Ambassador. ||I will not spend another cent at this property ever again. But if anyone is intending to, here are some tips:||1) You have to specifically ask if sometihing is 'free' or 'complimentary' even for something which you think to be. I was reiterated to a few times about the use of the two words so please be careful.||2) Ask for the Duty Manager for any and every correspondence / request you have as otherwise you may get another staff who is not authorized to handle your matter. Since guests have no clarity over who can say what, it is better to be safe than sorry. ||The funny thing is, after all that, I was told that the next time I return to the property, they'd be happy to give me an upgrade. NO THANKS.

Beautiful rooms, run by Basil Fawlty. I'm a big fan of Intercontinental, generally, as I think they routinely deliver far better value for dollar than their competitor brands. My room in Perth was fantastic. Lots of natural light, all the expected amenities, plenty of outlets, and a killer bathroom. Sadly, the service here was...comedic. On Wednesday, I receive an invite to a manager's reception in the loft bar, so I went down to have a glass of local wine and a canapé. On arrival, I ask for a seat outside, but was told none were available. No problem: they showed me to a fine sofa just inside, opened the glass wall a bit more, and took my order for a glass of bubbles. At that point, I was forgotten. I watched as another (larger) party was shown to a (supposedly unavailable) table outside, and offered water and popcorn. Twenty minutes went by, and no wine. Others around me were served, so I finally just left, telling the bar tender the sparkling wouldn't be necessary. No apology offered: just "it already went out." The next day, I got back to my room to shower and check out, only to find that the lock was broken. Three trips to the front desk and attempt with a master key card later, I was asked to go wait in the bar while engineering took a look. I was told they come for me in ~15m. Instead, I was sat there 45 minutes with no update. When I finally went back down to the desk, the person I asked about my room just said "oh, I thought they already told you." He demurred when I asked how long ago it had been fixed. Luckily, I didn't miss a flight or anything. Overall, I might stay here again, but I'd reset my expectation from "4.5 star hotel service" to "DON'T MENTION THE WAR!"

The Intercontinental is such a great location with lots of bars and restaurants a short walk away. it can be a little bit of a pain to get to via cab or Uber due to the street design in the area. There's lots of one way streets or ones that don't allow turns to get you there very easily. The rooms are pretty nice and nicely equipped, even though they may be a little small. But it is a downtown hotel after all. The restaurant onsite has a goof breakfast, but I was other meals were just OK. The room service menu is really limited and disappointing. Fortunately, there's lots of other choices in the area. The best part of the stay was some of the staff. Many were really helpful and friendly. Next time I'm back in town I'd consider staying here again.

Love the rooms, small but cozy and tastefully decorated. Loved the fragrance; always a welcoming and comforting smell. The showers are great and the bed soo cushy. Not posh enough to live here but that would be awesome.

Nice hotel - beautiful rooms and design - very modern. Horrible restaurant service - seems like they are too busy looking pretentious to focus on the quality of service and quality of food. Ate breakfast at the buffet - they were quick to take my room number, but slow to bring coffee. Forget about a second cup. Lunch in their outside cafe was a tapas experience at a 2nd mortgage price. I have stayed at other 5 and 6 star resorts in Perth that are better.