InterContinental Perth City Centre, an IHG Hotel

I booked a staycation in a junior suite at the Intercontinental Perth and it was a great experience! The suite was absolutely spotless, including the bathroom, and very comfortable. All the staff I encountered were very friendly and helpful. The suite came with free access to breakfast, afternoon tea and evening canapes and cocktails, which is extremely convenient. I'm looking forward to my next visit!

Good check in, we had booked a city view room which was a bit disappointing, just looking at other buildings as we were on a fairly low floor. Nice room but lacking a decent view.|The only annoying thing about this hotel on check in this large room deposit / bond, which took serval weeks to be returned or cancelled, not so good when traveling around the country.|We never tried the breakfast or evening meal, as it appeared very over priced compared to all the other restaurants close by. Really nice bar area with an outside balcony, but its under used, probably due to the drinks prices|Loads of local bars with happy hour just up the street.|We did try a sharing snack from the very over priced Spanish tapas restaurant, not great for the few bits we tried. Perth seems very quite compared to before COVID|Great location.

We stayed Christmas eve in a Club room. I can't recommend this hotel highly enough. The three staff who served us during our time in the Club were amazing. Nothing was too much trouble. Special mention though goes to Savas who took the experience to the next level. It was like returning home - he had a wonderful personality and you really felt welcomed. I also heard other guests talk about how fabulous he was. It's great to see such amazing staff - as they're one of the reasons you return (and this has been our third time). Rooms are clean, Club privileges are great - I love the addition of afternoon tea - it's such a treat. This hotel is up there with the best as far as Club Privileges go. Would I stay again.....in a heart beat.

Absolutely loved our stay here! The rooms are beautiful and have everything you could need and more. The buffet breakfast has something for everyone and food varies each day. The staff go above and beyond any request you may have. My only downside is that you need to make use of a public parking garage a little way from the hotel however the staff helped finding the parking easy and manageable. Would 100% recommend

We chose this hotel just from the internet and I have to admit it exceeded all our expectations as a first hotel in Australia. The reception was friendly and helpful and staff opened the doors for air arrival and made us most welcome. Our first night in Australia saw us on the terrace enjoying a really excellent chicken cedar salad and local wine served by very attentive staff with a backdrop of His Majesties Theatre lit up in pink light😀. The corner room 1005 was excellently appointed and the 3 windows gave us an excellent view of Perth at night and when we woke. Breakfast was a self service but extremely nice and the option of omelet or eggs cooked to your choice of way was as good as anything I have ever tasted and a complement to the staff. Excellent coffee and happy staff made this the best breakfast place we have experienced so far in Australia as I write this some 10 days later. The outside restaurant tapas was a triumph and we really enjoyed the banter with the lovely staff. Overall I can’t fault this hotel and highly recommend you try it. Enjoy.

Lovely welcoming hotel with top class facilities. Concierges were incredibly obliging and provided masses of helpful information. Breakfast was great quality and lots of variety. The Loft Bar was a lovely space, especially on the outdoor terrace. I had an executive room - was there 5 nights so a bath would have been a bonus but otherwise this was a great stay.

This was my first time returning to the hotel since before the pandemic. As usual, the room was nice and well-appointed and the air conditioning worked well. However, there was an unsettling experience upon check-in and my dining experiences at Ascua and Heno and Rey were disappointing.||||Upon arriving at the hotel to check-in, I found that there was a gentleman sitting on one of the sofas in the lobby without a shirt on, rubbing his nipples, whilst making moaning sounds. Part way through assisting me to check-in, the reception staff member excused himself so he could go and offer the gentleman water and try and get him to leave (I assume he was not a guest of the hotel). I had to wait another couple of minutes for the staff member to return to complete the check-in process and give me my room key. There were not any other reception staff on duty at the time. I would have thought that the hotel would always roster at least two reception staff and also have a security guard on duty to deal with situations like this. Needless to say, this did not leave me with a good first impression of the hotel.||||I had breakfast at Ascua each day of my stay and the quality and variety of offerings has certainly deteriorated compared to before the pandemic. They are no longer using the wood-fired grill. Also, there were insects hovering on and around the food on the buffet. This is unhygienic and a health issue which I intend to report to the relevant authorities. Finally, they seem to be trying squeeze as many tables as possible into the restaurant. The tables are so close together it felt like I was sitting at the same table as my neighbours. This made me feel uncomfortable because I could not have a conversation with my dining partner without being overheard by my neighbours. There are shopping centre food courts which have a nicer ambience and more spacing between tables and privacy than this restaurant. When I offered feedback about this to one of the staff, they replied to the effect that they will not be changing the layout of the tables and that if I did not like it I should have booked a club room. I have actually stayed in the club rooms and had breakfast in the club lounge previously, which was wonderful. However, I would expect a premium experience in Ascua also, given that this is a restaurant in a 5 star hotel. ||||I tried to have lunch at Heno and Rey one of the days, however, upon arriving, I was told that there would be a very long wait for food, so I decided to just order a drink. This took around 15 minutes to arrive. It would appear they are not rostering enough staff in Heno and Rey, because it was less than half full yet there were still long delays.||||Overall, this was a disappointing stay, and this hotel falls significantly short of the InterContinental standard so far as service and food and beverage offering are concerned. I would only consider returning to this hotel if I booked a club room. But I do not think I should be forced to book a club room, just to get an acceptable level of service and premium experience at a 5 star hotel. That should be provided to all guests regardless of what room type they are staying in.

Redeemed some points and chose a king classic room. It was immaculate with a stylish bathroom. Good size. Great comfortable bed.|I was a little worried when reading some of the reviews. I can honestly say I was impressed with this city centre hotel. It was in a great location and every member of staff was welcoming and helpful. Special mention to the concierge lady who helped with great info and plug, reception staff, bartender in the loft bar and the helpful Porter on our arrival. |Would definitely stay here again. Perfect city hotel.

Beautiful rooms, run by Basil Fawlty. I'm a big fan of Intercontinental, generally, as I think they routinely deliver far better value for dollar than their competitor brands. My room in Perth was fantastic. Lots of natural light, all the expected amenities, plenty of outlets, and a killer bathroom. Sadly, the service here was...comedic. On Wednesday, I receive an invite to a manager's reception in the loft bar, so I went down to have a glass of local wine and a canapé. On arrival, I ask for a seat outside, but was told none were available. No problem: they showed me to a fine sofa just inside, opened the glass wall a bit more, and took my order for a glass of bubbles. At that point, I was forgotten. I watched as another (larger) party was shown to a (supposedly unavailable) table outside, and offered water and popcorn. Twenty minutes went by, and no wine. Others around me were served, so I finally just left, telling the bar tender the sparkling wouldn't be necessary. No apology offered: just "it already went out." The next day, I got back to my room to shower and check out, only to find that the lock was broken. Three trips to the front desk and attempt with a master key card later, I was asked to go wait in the bar while engineering took a look. I was told they come for me in ~15m. Instead, I was sat there 45 minutes with no update. When I finally went back down to the desk, the person I asked about my room just said "oh, I thought they already told you." He demurred when I asked how long ago it had been fixed. Luckily, I didn't miss a flight or anything. Overall, I might stay here again, but I'd reset my expectation from "4.5 star hotel service" to "DON'T MENTION THE WAR!"

The Intercontinental is such a great location with lots of bars and restaurants a short walk away. it can be a little bit of a pain to get to via cab or Uber due to the street design in the area. There's lots of one way streets or ones that don't allow turns to get you there very easily. The rooms are pretty nice and nicely equipped, even though they may be a little small. But it is a downtown hotel after all. The restaurant onsite has a goof breakfast, but I was other meals were just OK. The room service menu is really limited and disappointing. Fortunately, there's lots of other choices in the area. The best part of the stay was some of the staff. Many were really helpful and friendly. Next time I'm back in town I'd consider staying here again.

Love the rooms, small but cozy and tastefully decorated. Loved the fragrance; always a welcoming and comforting smell. The showers are great and the bed soo cushy. Not posh enough to live here but that would be awesome.

Nice hotel - beautiful rooms and design - very modern. Horrible restaurant service - seems like they are too busy looking pretentious to focus on the quality of service and quality of food. Ate breakfast at the buffet - they were quick to take my room number, but slow to bring coffee. Forget about a second cup. Lunch in their outside cafe was a tapas experience at a 2nd mortgage price. I have stayed at other 5 and 6 star resorts in Perth that are better.