InterContinental Perth City Centre by IHG

Great location, clean room, good hospitality and courteous staff. First time staying at an Intercontinental after many stays at Marriott properties across Australia (and found the quality going downwards). This Intercontinental had all the right amenities avails in the room, their gym is decent and the restaurant superb. The staff are very friendly and professional. My main concern at hotels is the quality of beds and pillows, and here I had no issues sleeping well. My room had the city view, and that went well with a great weather. Wifi works well even with the video calls.

Excellent location right in the heart of the city—very convenient getting to Perth Underground Train Station, great for walking to Hay Street and Murray Street, the main shopping streets in downtown Perth. There are plenty of restaurants, cafes and snacks bars and attractions nearby. The first impression is the stylish and contemporary looking room, it is both spacious and inviting, featuring a high standard of cleanliness and everything we are expected for a comfortable visit. The only drawback was the room assignment, which had a window facing directly into a solid wall. Given the hotel's apparent low occupancy, it was disappointing not to be assigned a room with a view. The staff nonetheless were warm, welcoming, and professional throughout our stay. Overall, a lovely and comfortable stay with great service—except the position of the room.

Stayed for 2 nights, room was well appointed, certainly not new but not outdated, nice big king bed but was a bit firm for my liking and I’m normally a firm bed fan,nice sized bathroom with the added bounce of having a speaker connected to the tv. The only things I didn’t really like about the room was the minibar setup with the coffee machine and kettle being a bit awkward to use and the bin being so dark I didn’t spot it till 24hrs into my stay. Service was fantastic as I have come to expect from IHG but the one thing I did notice was rooms weren’t cleaned until really late into the afternoon, I would almost call it a turn down service. Room service was great food however I do wish the overnight menu was 24/7 as there were some good options.

This is a relatively pricy hotel and its mostly good but not brilliant for the price. We are IHG members but nothing was offered on check on. Oh well. The room was nice, comfortable bed (please supply a toilet brush!!!) and shower good however the room is on the small side and our neighbour was very noisy with a loud slamming door that he seemed to go in and out of and more times than it seemed possible. ||And the most annoying thing was the tv. About every 30 minutes, it just turned itself off and nothing we could do could get it to turn on again except leave it for about 10 minutes until it seemed to "rest" and was able to be turned on again. We did report it. Annoying. ||The location is great, very central. Parking is very expensive so we did as recommended and parked at a parking station in the next building. So, mostly nice but not sure if it was great value for the price apart from the location.

Stayed 5 nights in the King Classic City View, everything was great! Location, service, and food are 10/10. The hotel has everything you need, and I’ll definitely return whenever I’m in Perth! For Muslim guests, an extra bonus: the hotel can prepare halal/muslim-friendly food upon request :)

We had a wonderful stay and highly recommend this hotel. Julian was a very helpful concierge, professional and warm. Prativa at the front desk does a great job and has very high standards of customer service. Anna in the breakfast room has a high attention to detail and was so lovely. Our room was fantastic, the location of the hotel is very central. Thank you for a wonderful memorable stay

The property was actuallly a lovely hotel which offered a prime location in the city with easy access to amenities. The room was very well maintained and housekeeping quite thorough. Club Intercontinental was a cosy to unwind each evening and although evening cocktails were very moderated with each pax accorded a set of non-refillable hotel canepes alongside a small cold spread, the drinks selection was very nice and awesome espresso martini too. ||However, I will never spend another cent at the property again. ||This is what happend..... ||Pre-arrival, I emailed that I was arriving at 7am and requested for early check in as Ambassador + breakfast. The reply: "We have noted down an early check-in and although we cannot guarantee it, we will try our best to accommodate you..........you are welcome to enjoy breakfast at Ascua which is the main restaurant for breakfast". I replied to thank the gesture of free breakfast as that was my assumption based on how it was written. In the entire conversation thread, never once was my assumption disputed or corrected. ||Club Intercontinental Team emailed a welcome few days prior - I asked about breakfast on arrival again. Reply: "Breakfast isn't usually included on the day of arrival, but I have contacted our leadership team to see if this could be accommodated on this occasion". No follow up thereafter, only silence. ||On 31July, front desk staff who checked us in brought us to Ascua, asked to reconfirm my breakfast arrangement, and said he will reconfirm it with the Club Intercontinental Team. No follow up thereafter, only silence.||When no one bothered to follow up at all throughout my 3-nights, I thought all good as otherwise, surely someone will let me know correct?||WRONG.||At check out, I was charged for my arrival day breakfast. I was told very sternly, in no uncertain terms, the followiing:||1) No one specifically said breakfast was free / complimentary or used the word 'free' or 'complimentary' in the process (even though my assumption was never disputed in the email thread). ||2) I signed the check at breakfast so it must mean I aknowledge that it was chargeable (signing a check at breakfast was a normal hotel SOP to me).| |3) The 2 staff who went silent on me were only associates and not authorized to handle such matters and that I should have asked for Duty Manager as he /she was the only person authorized to grant free breakfast. (how am I supposed to understand the hiercahy and automatically know who can say what in what situaitons? And why would you place an associate with zero authortiy to be in charge of corresponding with incoming Club level guests?||4) I should have followed up on my end to clarify if the breakfast was chargeable if the 2x staff did not follow up (so there is no problem with staff not following up on such matters and I should know to interpret their silence as confirmation about the charge?). ||5) They had already given me my room ahead of the usual check in time and that I should appreciate it. Which I certainly did but these are 2 separate matters? Besides, isn't early check in a benefit of being an IHG Platinum member? ||Spent 30mins to resolve this and by then I really needed to get to the airport so I settled on paying a discounted rate (10% initially offered but I asked for 20%) and left, shocked at this type of treatmemt as an IHG Ambassador. ||I will not spend another cent at this property ever again. But if anyone is intending to, here are some tips:||1) You have to specifically ask if sometihing is 'free' or 'complimentary' even for something which you think to be. I was reiterated to a few times about the use of the two words so please be careful.||2) Ask for the Duty Manager for any and every correspondence / request you have as otherwise you may get another staff who is not authorized to handle your matter. Since guests have no clarity over who can say what, it is better to be safe than sorry. ||The funny thing is, after all that, I was told that the next time I return to the property, they'd be happy to give me an upgrade. NO THANKS.

This is a terrific hotel 99% of staff are brilliant.|The reason for my poor rating I will come to a little later.|We stayed for my Wife's Birthday as we were having dinner in town. I splashed out on a club room as it gives lounge access and it is well worth the extra. At this point I would like to give a big shout out to Ipwanto (Sorry if I butchered your name) who at the time we were there ran the club lounge, service was impeccable, the quality of the Canapes and cocktails was 6 star plus, what's more it was the same for breakfast, just without the cocktails.|We then adjourned to the loft bar with equally as good service and cocktails, except that we had to pay for these ones.|So yes I am very impressed with the hotel.|Alas here comes the very ordinary bit. When we checked in I was asked for a credit/debit card and was advised that it would be charged for the room cost plus $100 for any extras, quite common and not a problem, when we checked out we went to reception and once again they asked for my card and had we had anything from the minibar etc, to which I pointed out that we had not used the minibar at all.|so they billed my card. The next day I looked at my debit card and it was overdrawn. when I checked the statement the hotel had put a hold on the room plus $100 and charged the room.|In my naivety I thought maybe they had not cancelled the initial amount so I rang the hotel, explained what the problem was and was put through to a male, who explained to me that that is how IHG group do things, I suggested that perhaps he was mistaken and I got the pleasure of it being explained to me again, so I said that if I was travelling around Australia then I would have to double my accommodation budget because the hotel in there wisdom use a ridiculous system, to which I got the repeated performance, this person could be replaced by AI.|So it seems that when they block out an amount on your card, they do not have the ability to use that transaction, so at checkout they then charge another transaction, but, that does not cancel the original transaction as that stays for 7 days.|If the idiots who came up with this stupid system used half a brain cell, when you check in they should take a full payment and then in separate transaction reserve a $100 for incidentals, this achieves two things, one the hotel gets paid instantly ( As I write this I am at 6 days and there payment has not gone through) customers do not go through this rubbish and the guy who should be replaced with AI could do something far more useful.|There is a saying; In business any fool can run a business when all is going well, however, they will be judged on how they hand problems.|I will not stay at an IHG hotel again.

Beautiful rooms, run by Basil Fawlty. I'm a big fan of Intercontinental, generally, as I think they routinely deliver far better value for dollar than their competitor brands. My room in Perth was fantastic. Lots of natural light, all the expected amenities, plenty of outlets, and a killer bathroom. Sadly, the service here was...comedic. On Wednesday, I receive an invite to a manager's reception in the loft bar, so I went down to have a glass of local wine and a canapé. On arrival, I ask for a seat outside, but was told none were available. No problem: they showed me to a fine sofa just inside, opened the glass wall a bit more, and took my order for a glass of bubbles. At that point, I was forgotten. I watched as another (larger) party was shown to a (supposedly unavailable) table outside, and offered water and popcorn. Twenty minutes went by, and no wine. Others around me were served, so I finally just left, telling the bar tender the sparkling wouldn't be necessary. No apology offered: just "it already went out." The next day, I got back to my room to shower and check out, only to find that the lock was broken. Three trips to the front desk and attempt with a master key card later, I was asked to go wait in the bar while engineering took a look. I was told they come for me in ~15m. Instead, I was sat there 45 minutes with no update. When I finally went back down to the desk, the person I asked about my room just said "oh, I thought they already told you." He demurred when I asked how long ago it had been fixed. Luckily, I didn't miss a flight or anything. Overall, I might stay here again, but I'd reset my expectation from "4.5 star hotel service" to "DON'T MENTION THE WAR!"

The Intercontinental is such a great location with lots of bars and restaurants a short walk away. it can be a little bit of a pain to get to via cab or Uber due to the street design in the area. There's lots of one way streets or ones that don't allow turns to get you there very easily. The rooms are pretty nice and nicely equipped, even though they may be a little small. But it is a downtown hotel after all. The restaurant onsite has a goof breakfast, but I was other meals were just OK. The room service menu is really limited and disappointing. Fortunately, there's lots of other choices in the area. The best part of the stay was some of the staff. Many were really helpful and friendly. Next time I'm back in town I'd consider staying here again.

Love the rooms, small but cozy and tastefully decorated. Loved the fragrance; always a welcoming and comforting smell. The showers are great and the bed soo cushy. Not posh enough to live here but that would be awesome.

Nice hotel - beautiful rooms and design - very modern. Horrible restaurant service - seems like they are too busy looking pretentious to focus on the quality of service and quality of food. Ate breakfast at the buffet - they were quick to take my room number, but slow to bring coffee. Forget about a second cup. Lunch in their outside cafe was a tapas experience at a 2nd mortgage price. I have stayed at other 5 and 6 star resorts in Perth that are better.