InterContinental Phoenicia Beirut by IHG

A wonderful hotel with excellent customer service. The room was spotless and the staff very attentive. The spa services were relaxing, the pool was gorgeous, gym was well-equipped and room service was delicious. It was centrally located and I felt well looked after. I would highly recommend this hotel when in Beirut.

I recently stayed at the Phoenicia Hotel in Beirut and had an exceptional experience from start to finish. The room was spacious, beautifully decorated, and impeccably clean, offering a perfect blend of comfort and elegance. The bed was incredibly comfortable, and the views over the sea and city were stunning, especially at sunset. The food was another highlight, whether dining at the breakfast buffet or enjoying a meal at one of the hotel’s restaurants, every dish was flavorful and of the highest quality. The variety and freshness were impressive, and the service at each meal was attentive and professional. Speaking of service, the staff truly went above and beyond to make our stay memorable. From the front desk to housekeeping, everyone was warm, welcoming, and eager to assist with any request. Their professionalism and hospitality made us feel genuinely cared for throughout our stay. Lastly, the location of the Phoenicia is unbeatable. Situated just a short walk from Zaituna Bay, downtown Beirut, and key cultural attractions, it’s the perfect base for exploring the city. Despite being centrally located, the hotel feels like a peaceful retreat from the hustle and bustle. Overall, I highly recommend Phoenicia Hotel to anyone visiting Beirut, it’s a perfect combination of luxury, comfort, and authentic Lebanese hospitality.

From the moment we arrived, everything felt effortless and warm. The staff are not only professional but genuinely caring — they made us feel relaxed and truly looked after throughout our stay. The hotel is a beautiful blend of elegance and comfort. While the kids were busy splashing and enjoying pool, I had the chance to experience a massage at the spa — and it was incredible. One of the best treatments I’ve had in a long time. It left me feeling calm, renewed, and completely at ease. Mornings were another highlight — the international breakfast was outstanding. A wide variety of fresh and flavorful dishes, with something for everyone. It really set a joyful tone for the day. Phoenicia is not just the luxury — it’s the feeling of comfort, care, and familiarity that brings us back every time.

Phoenicia Hotel Beirut will always have a special place in our hearts. From the moment we arrived, the staff made us feel genuinely welcomed — not just as guests, but almost like family. Their warmth, attentiveness, and professionalism truly stand out. The service and amenities are top-notch. Our kids had the best time moving between the indoor and outdoor pools, and it was such a relief to see them so happy and entertained all day long. Everything is designed with both luxury and comfort in mind, and every little detail is taken care of. One thing that truly stands out every time is the food — especially the international breakfast buffet. The variety is incredible, and everything is so fresh and flavorful. It’s the kind of breakfast you actually look forward to waking up for. We’ve stayed in many hotels and resorts over the years, but Phoenicia remains number one for our family. There’s just something about it that feels like home every time we return — and that feeling is priceless

"If you value comfort, cleanliness, and basic service — look elsewhere." One of the Worst Hotel Stays We’ve Ever Experienced We travel extensively and stay in hotels all over the world, but this property was by far the most disappointing. Air conditioning: Not working, allegedly got fixed but still wasn't working! Bed sheets: Damp upon arrival, had to be changed and the new ones were still damp!! Shower: Non-functional, and when an engineer came to fix it, it was left dirty and unhygienic. Lighting: Several lights could not be turned off. We slept with lights on all night. Mold smelling carpets and furniture. We gave management a detailed, in-person review before leaving and were promised a follow-up call — no one ever called. This shows a complete lack of care for guest satisfaction. Sadly, the hotel failed on both basic comfort and customer service. I would not recommend staying here until serious improvements are made.

The hotel was very clean, comfortable, and beautiful in every detail. The staff were friendly, helpful, and made sure everything was perfect. Service was quick and done with care, and everything felt very luxurious from the way I was welcomed to the way my room was prepared. I felt special the whole time and would love to come back.

From the moment i arrived, the front desk staff were amazing, friendly, welcoming, and always ready to help with a smile. The hotel was spotless and beautifully designed, with every detail feeling luxurious. The breakfast was fresh, delicious, and offered so many great choices. I felt taken care of from start to finish and would happily return for another stay

I had a wonderful breakfast experience at Mosaic, Phoenicia Beirut. The variety and quality of the food were exceptional, offering something for every taste. The service was outstanding attentive, friendly, and very professional. A special thanks to Manager Allam Slim, who made sure everything was perfect and added a personal touch to our visit. The hostess was also very welcoming, checking on us regularly to ensure we had everything we needed. Overall, it was a great experience that combined excellent food with top-notch service. Highly recommended!