InterContinental Presidente Cozumel Resort Spa by IHG

This was our first time here and we loved it so much, we never left the property. The private beaches with snorkeling in the warm clear water right there on the resort grounds from the walk-in lagoon was especially nice. We ate at every restaurant and loved every meal, especially the breakfast buffet. The fitness center and spa were top notch. Had a deep tissue massage that was so good with Histhima, I booked another! The amazing Jr Suite room with the rain shower bathroom and welcoming staff made this trip just amazing and what the Dr. ordered. Already planning for our next trip back and bringing friends :)

Such a beautiful hotel! I highly recommend booking a trip here. The hotel itself is beautiful, rooms are large, pools are amazing and the staff is so incredibly friendly and kind! If you love to snorkel and dive this is the place! So much area to snorkel right off the hotel with so many fish and corals. The snorkeling trips and scuba trips through the hotel were incredible and highly recommend. Saw so much wildlife including several sea turtles, sharks, countless sting rays, manta rays, and endless fish. Went scuba diving for the first time - uncertified and was such an incredible experience. I will come back. And we felt absolutely safe, including going into town

The beach was peaceful and the service was consistently professional and friendly. Even during the busy early January season, the resort never felt crowded; we always found available loungers at both the beach and the pool.|The shore snorkeling directly from the hotel is a huge plus. We enjoyed all our meals, specifically at Le Cap Beach Club and Faro Blanco.|Our Premium Ocean View room with two queens was spacious and comfortable. While the hotel is older, it is very clean and well-kept, so it doesn't feel dated. Although we paid a premium for our stay, the overall experience and atmosphere were well worth it. We will definitely return.

We had a wonderful stay at this resort. The environment is beautiful, the food was excellent, and our beach-access view room was absolutely stunning Although there was no upgrade available during our stay as a Diamond member, the hotel kindly provided breakfast and a lovely welcome fruit amenity, which we truly appreciated. Since the hotel was fully booked on our departure day, they also arranged a hospitality room for us, which was extremely thoughtful and made our last day much more comfortable. The spa experience was also outstanding — one of the best we’ve had. Special thanks to manager Javier and his team, Hector and Victor, for their warm hospitality and excellent service. They truly made our stay memorable. The fried fish is a must try at Le Cap restaurant .

Stayed Feb 2–Feb 6 (4 nights), reservation under my husband’s name. The location is the best part: beautiful beach, crystal-clear water, and an excellent house reef. Staff were consistently friendly and helpful. That said, for a hotel at this price point, several issues significantly affected the stay and we would not return unless they improve maintenance, food quality, and (most importantly) billing clarity/service recovery. 1) Billing/credit rules were inconsistent and stressful at checkout. Booked via Chase Travel with a $200 room credit. Before buying at the on-site boutique, I asked if I could charge to my room and apply the credit and was told yes. I relied on that confirmation to use up the remaining credit (instead of spending more on hotel dining). At checkout, I was told boutique charges were not eligible because the boutique is “separate,” and the staff member who approved it wasn’t working. I offered to return the unopened merchandise (about 1,100–1,200 pesos of chocolates) and keep only the one item I actually needed, but was told no returns and no refund/adjustment. I requested written confirmation documenting my dispute/return refusal, but didn’t receive it at checkout; I was told I had to sign the folio to complete checkout. Due to my flight, I signed under time pressure while disputing the charge. Other departments were clear about exclusions (e.g., dive center/gratuities), which made the boutique guidance feel inconsistent. 2) Voucher/amenity usability was limited, and weather closures weren’t accommodated. Kayak/paddleboard voucher was limited to 10am–1pm. The port closed for two days due to weather and two reservations were canceled with no make-up time, partial credit, or comparable substitute offered. 3) Maintenance: mold in shower caulking (needs removal/re-caulking). 4) Food quality: did not match expectations (e.g., boxed juice; some dishes overly salty). We ate better in town. Suggestions: • Check shower caulking immediately; request a new room before unpacking if you see mold. • If food quality matters, plan to dine in town. • Get written confirmation of credit eligibility (especially boutique) + voucher/weather policies before charging anything to your room. Overall, the setting and staff are strong, but billing/voucher clarity and service recovery did not match a five-star price point.

My stay here was very good. The resort was nice and the beach areas were nice enough to swim. The staff were all very friendly, with varying levels of service, most being attentive and helpful. My room was upgraded due to loyalty status, and the upgraded room was large and beautiful. The resort was not too crowded. The food was okay and extremely slow service in the restaurants. I ended up leaving to eat a few times because the food and service did not match the price, not even close. Bed was okay, soft for my preference and the pillows were horrible. I asked for a memory foam pillow 3 times and was given various different pillows, all of which were much too thin and soft to sleep on. Even though I translated my question using Google Translate, the staff had no idea what I was asking for. Overall I would recommend this property.

We had an amazing stay at El Presidente! The staff and concierge are incredibly helpful and friendly. The rooms were nice and had a beautiful ocean view. All four restaurants on the property are great and offer some nice variety. Snorkeling in front of the hotel is also great with lots of aquatic life and coral! We went scuba diving with the dive shop at the hotel - Scuba Du. They were also amazing! We will definitely be back!

If you are looking for a 5-star hotel experience coupled with excellent snorkelling and a calm vibe, I really recommend staying at this place. Food - 9/10 The resort wasn’t busy, so we never needed to book a reservation at any of the restaurants on site. Le Cap was our favourite because of the large variety of food items on the menu, and the ones we tried were absolutely delicious. The seafood and italian restaurants were also very good. Service at each restaurant was also amazing. They were all a bit pricey, as with most other things at the resort. The breakfast buffet was excellent and had such a great variety and an omelette station. Breakfast also come with free mimosas Activities - 8/10 The tennis courts are free to use along with the equipment (rackets & balls provided). I would also recommend bringing your own equipment if you can as the rackets and balls were aged and tired. They offer activities on the resort which all come with a cost. We did a private mixology class for $60 each which we loved. In terms of other entertainment, there isn’t much offered unless you are willing to pay, but it is all worth it. Pools - 10/10 One jacuzzi which was super nice, one “main” pool which was a little cooler, and one pool that was warmer and noise-free. There is no pool bar, but you can easily order food and drinks to your chairs or by the pool or beach. Beach - 10/10 You do not need to wake up early to reserve beach chairs here - you will always be able to find one at any point in the day. The resort kind of has three beach areas, all of which are very swimable. Amazing snorkelling at this resort. We saw stingrays, an eagle ray, a manta ray, lots of really cool fish, and jelly fish. There aren’t many jelly fish, but it is something to keep an eye out for as they are translucent (difficult to spot) and I was stung by one. If you are into snorkelling like we are, this is the best place on the island to stay and do so. Room/service -10/10 The room service menu is massive and all of the food we ordered came quickly and all tasted so good. Our room was also cleaned so well everyday. We got our own patio at the back that faced the noise-free pool which was such a nice value-add to our room. Overall, we LOVED everything about the resort and cannot recommend it enough for a romantic getaway or a nice calm family trip with great snorkelling.