InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

The hotel is absolutely gorgeous. It's beautiful, quiet and big. However, 40% of the pool&beach beds are not for guests, but for rental - with an extremely ridiculously high price tag. The hotel posts these beds on booking and their website as if it's ordinary hotel facilities but it's not. Such as the deck with beds and nets going into the water. In addition the water flow in the shower was very low. But sadly the crew doesn't care about guests complaints.. It's also in a bad location far from everything, no near by restaurants even.

Hands down the best resort we have ever traveled to. We took our 5 year old daughter here and taught her to snorkel. We were nervous traveling to a different country with a little but the island made us feel completely safe. InterContinental was absolutely amazing. The buffet in the morning was absolutely stunning. Our favorite part was being able to snorkel in their private cove and off of their multiple snorkeling points around the resort. We took a private snorkeling trip and they picked us up at the hotels private dock. Rooms were very clean with an incredible view of crystal blue water. I am heart broken that Alaska does not fly into there directly anymore. The ferry from Cancun to Cozumel could be a bit of a long trail day particularly if there was an issue with the Ferry or weather conditions. By far, best resort we have ever stayed in. We stumbled across it by looking at Costco Travel.

This is our 5th stay at the Presidente & it did not disappoint. The food was even better during this stay. We were able to eat a whole, grilled red snapper two evenings, which is one of our reasons to visit an island. Excellent, fresh ceviche, fruit & very well prepared salads. All of the staff are friendly without being too formal. It's a great place to relax for a week & we'll definitely be back.

Excellent location with a very beautiful private beach. There are 2 amazing snorkeling sites can be accessed from hotel directly. There are plenty of colorful coral and fish under water. Would also highly recommend this hotel for SubaDivers. There is a professional dive shop inside the hotel which makes your diving experience a lot easier and better. The restaurants inside hotel offers very nice and quality food. Although the breakfast buffet is a bit lack of variety to me. The only minor issue is the AirCon inside the room, it can be a bit noisy so it becomes harder to maintain the temperature during the sleeping hour. For light sleeper you probably have to turn it off. But overall experience of the stay is fantastic and exceeds my expectation. So I would highly recommend it!

We absolutely loved our time here at Presidente Cozumel! The service, food, staff and property are all amazing. We were treated so well. We enjoyed the beautiful buffet breakfast with its fresh delicious offerings, and ate at the Italian restaurant on the property which was very good! The restaurant bar Le Cap is also great and has Sushi. We rented a cabana there and had so much fun. You can snorkel right from the beach. Our room was a walk out ocean front room with an outdoor shower off the main bathroom. They supply bottled water and cokes every day. They also have a nespresso in room. The spa has wet areas we tried but didn’t get a service this trip. There are also activities daily. It’s big enough to feel more like a boutique experience. |We will definitely visit again!

I've been visiting Cozumel every year for the past 10 years and this is the resort I always stay in. The property itself is beautiful and ideal for snorkel over the reef or just relaxing by the pool or on the sand looking at the ocean. The size of the rooms is great, well decorated and the beds are very comfortable. The food in the various restaurant and even room service is very good, but what makes this resort special is the staff. They are always polite and go out of their way to accommodate any request we've had and we were never disappointed! If you're looking for a 5 star resort with great location and lots of activities, then this is the place!

Truly an incredible experience at the Presidente. The location is unbeatable, amazing oceanfront experience with access to town within 15 mins and some of the best snorkeling I have experienced, right on the property. The food is wonderful with plenty of options to select from and the staff were extremely helpful every step of the way. Can't recommend this property enough for your visit to Cozumel.

My husband have stayed at IHG Cozumel at least 3 times and enjoyed every stay.We made this trip a family vacation which was also a very good stay. The beach/pool area is beautiful and well maintained. All 4 restaurants on site are very good, the rooms were great, easy access to the beach area was a major plus for my parents. Getting picked up at the resort by our dive boat makes it so easy and stress free. Unfortunately the family suites are not very accommodating for seniors as they are too far from the main amenities (beach pool restaurants). On booking the family suite (for 6 adults) the app indicated the room sleeps 6 however when I called the resort about the accessibility and sleeping arrangements I was told only 2 people are allowed per room. The rooms were sorted out at check-in thanks to the great staff but I paid 2 times the original room costs for my family vacation. Also, buildings could use some maintenance - pressure washing, painting etc. Overall a very good experience with the exception of spending valuable vacation time sorting out the rooms and paying almost double the amount to ensure my family enjoyed their first trip to Cozumel and Mexico!

Place was awesome. Angel, the activities manager, was awesome and super cool. No complaints among the group and we are excited to come back.

Food is good service is great, the pool is warm and the views are really nice. I would recommend it

We've been to El Presidente many times through the years and we could not be happier. The staff are always eager to help, friendly and attentive. The rooms are very comfortable and clean, and the room service staff is very eager to help. The on site restaurant (the area where they serve breakfast) is very good, the breakfast buffet is great, yet the menu is really good as well. The other on site restaurants are just ok, bit pricey for what you get, and it's (in my opinion) not their strong suit (Italian in Mexico). I'd rather more local, traditional food vs other cuisine. Sure, seafood fits in, but again, I'd give it 3 stars. The pool and beach are really nice, hard to find a better place to relax. Recently while there, we requested they raise the umbrellas at the pool for some shade (it's damn hot there, and there are lounge beds that have umbrellas that are largely not in use) yet they would not do it. It would be nice if there was some shade options at the pool, it would make it much more enjoyable, especially if you are there a while and don't want full sun each day. There is literally no shade at the pool until later in the day, and only in a very small part of it then. Yet, there are chairs with shade options, but not while in the pool. It's a big missing for us. Other than that, we really love this property and will be back. Thanks.

We stayed here because our friends were competing in the Iron Man. The resort was amazing as well as the service. The only restaurant that we all thought was average was the Italian one. The location of this resort was great because we were able to walk to downtown to try different restaurants along the beach and we weren't far from the competition. Absolutely loved the breakfast buffet as well as the the drinks. We took advantage of their happy hour. Everything was just amazing. Our room was clean, had a gorgeous view, and we'll be back next year!

The El Presidente has been our Resort hotel of choice for the past 22 years. Not having been back for the last 2 years because of COVID, not much has changed, still maintaining the excellent service, the upkeep and cleanliness of the grounds and all public areas. Employees that have been there for a while all recognize us with warm greeting. Our favorite room (very centrally located) that we request year after year 5109 still in great condition. All employees of the hotel have mask requirements. All room amenities all individual wrapped. Housekeeping service is upon request with a specific time and you must me out of the room when they clean. We requested everyday at 12:00. The gym that I used on the days I was not diving was clean, plenty of wipes, spray cleaner, individually wrap workout towels, waters and masks if you wanted. The pool area seating was very spread out, social distancing. The hotel took away a lot of seating, but strangely we always got seating for our group of 3. To note: we normally come in August this is the first time in May and it is much nicer if you are not interested in haven a ton of little kids around (which was always my concern). In addition, if you stay a certain amount of days, the hotel will provide upon appointment only, 2 COVID test per room free of charge to get back to the States. Still the best hotel on the island!

Stayed here during our family vacation while staying in Cozumel for a few days and have to say this property is nice. Rooms were spacious and came loaded with creature comforts. Beds were comfortable and the rain showers were a nice touch of luxury and class. The hotel property has two pools but most everyone was at the main pool since remodeling and construction was occuring near the second pool. In any case the pool was nice and not overly crowded. A highlight of Intercontinental Presidente Cozumel was that there is a Dive center called Scuba Du attached to the property which made it very simple and easy to go diving. I haven't dived in several years so it was nice to see the dive center accommodate me by offering a refresher course the next day. They also found my existing certification online and were able to schedule me with a 2 tank 2 location dive the next day. I asked them if they could allow my teenage son to dive as well which they made happen. The dive master was very thorough with his instruction and got my son diving and familiar with the basic steps of underwater diving. Anyway, back to the hotel. The food was delicious at the buffet and their drinks were on point. I highly recommend checking out Kondesa while staying in Cozumel which was absolutely outstanding. 5 stars and a muchas gracias to the staff and crew at Intercontinental Presidente Cozumel.

We had a wonderful time here. My husband and i were impressed at how friendly and attentive the staff was. The food was always on point and people cleaning all day. Even a thunderstorm didn't ruin our stay. This is a beautiful place

My husband and I love the Intercontinental brand. Stumbled on this place via booking as we were trying to determine our plan to make our delayed flight a joyous adventure. Nevertheless, we decided to leave airport and hike over to Cozumel. This place is really nice. The accommodations are great, food delicious and the staff are extremely nice. Your next visit to Cozumel should include a stay here at Presidente InterContinental Cozumel Resort and Spa.

Came here to celebrate our honeymoon and everything was just so average. Usually love the IHG hotels but this one was a let down. Positives: - Gave us a free room upgrade for our honeymoon - the service staff at the two restaurants you need reservations for were amazing - there's good snorkeling right off the resort Negatives: - constant construction noise. I mean all hours and right next to our room - our hotel room had a huge ceiling leak first day, probably related to the construction that was constant - sheets had blood spots on them, had to get replaced (see picture, small but gross still) - the sinks didn't drain, took all night to go down - avoid the spa at all costs. The biggest let down of the whole trip - poor service, quality and just try to up sell you the whole time even when you are just trying to relax

The hotel was great. Our room was in the tower and it was large, clean and very well air-conditioned. There were always chairs available at the pool and service was top-notch. My one complaint would be the food. The included breakfast buffet was amazing with fresh eggs and tons of options. Some of the Mexican food at the casual restaurants was also good (pork tacos/empanadas). However, the sit down restaurants were just ok and quite pricey. There is so much great food in town that we quickly learned the $8 each way taxi still made meals a bargain (El Foco, Kondesa, El Moro, Guidos). We were there to dive. We dove with Scuba Du every day plus a night dive (which is a must do in Cozumel). The diving was amazing and our guide Gabriel Nunez the best. You can request a particular guide, or to stay with the same one all week. Also, for around $5 pp per day, Victor (my savior...lol) will take care of, rinse and store your equipment each night and bring it back to the boat dry every morning. It is pretty close to concierge diving-which is great on vacation. We have stayed at other Cozumel hotels and this was the nicest all around. There were less divers (and crowds) which was great. We will be back!

Review is for the Le Cap restaurant. Service is decent and you can't beat the location which is off the beach pretty much. But things are expensive and in fairly small portions. A four ppl dinner (including two kids) cost 150$. Worst of all, some food items were not even fresh anymore. Starting with the mussels in white wine, many had broken shells and tasted bad plus the texture was smushed. Then the half chicken, it tasted as if it was already not fresh and then tried to overseason it to cover it, which made it worse. It's a shame such a nice hotel would put out such disgraceful food. Will not recommend unless one wants to take a chance.

Simply spectacular! The location, the beaches, the rooms, the restaurants, the service, the people working here. I was planning a 10 day stay but loved it so much that I added an additional week! The snorkeling right on the resort beaches is phenomenal. My only complaint is that I'm not rich enough to move into one of these rooms!!

Absolutely a phenomenal place to stay! We loved the staff, the grounds, the food, the pools, the beaches, and just everything about this resort. I can't wait to come back..,. We had lunch at the pool grill. We started off with some very smooth tequila shots that the bartender suggested for us! For lunch I ordered the grilled lobster and I can't even describe in words how off the charts amazing it tasted. It was some of the most moist, juicy, tender lobster I've ever had. I ate every last scrap of it on my plate and probably wanted to lick the plate but was snapped back into reality and opted not to be totally ghetto. LOL!! Yes it was that good. I still tell people it was some of if not the best lobster I've ever had. Yum I'm drooling just thinking about it. The pools were amazing. The water was the perfect temp to just float in and gaze out of the infinity pool out onto the ocean. I spent hours in the water and was just at peace! The staff there is so genuine and helpful to whatever you need. I felt very at home during my stay. Seriously I can't wait to come back for a longer visit next time..., see you soon! The husbands in our group did a dive trip from here and they had a great day out on the water. Diving was top notch, staff on the boat was friendly and helpful. Fresh fruit they provided was tasty. Boys had a great dive.

The best hotel. We have been twice and there is nothing bad about this hotel. Staff and food are great and the ocean is perfect.

Omg! This place was epic!!!! The resort is so beautiful that words just don't describe the awesomeness. I wish I was there now.

Cozumel is our favorite! We loved staying at this resort because of the access to the water. It felt accessible but exclusive. The staff were very friendly and helpful. The food was great and the drinks were better!

The only reason this resort isn't 5 stars is because the expectation were so high, rightfully so, and something happened that wasn't perfect. This resort is what we have come to expect from Mexico pre COVID. Everyone super nice and doing their best at their work. Great beach to snorkel in fact boats come to snorkel and scuba just outside the ropes off area. Breakfast buffet is worth the $25 dollars each, don't be cheap. Makes a great start to your day. We had a car so took day trips during the day but next time will just catch a taxi since the places we went were so close. I wish restaurants in US were half as good as the wait staff and food here. Next time we will stay here the whole week. Stayed half the time at Dreams part of the secrets resort. You can read my review but they haven't recovered from COVID yet.

Do not fall for the fake reviews. My boyfriend and I booked a 6 night stay at this resort and were looking forward to getting out of the Chicago weather. We arrived at the resort and were immediately creeped out. We arrived at 4:00pm and the entire resort and lobby were completely dead. We did not see one person walking around. I get that it may not be busy season, but it was scary how empty and quiet it was. The only store in the lobby was even closed. After checking in, we were given our key to go and check out our room. While walking through the hotel, we still saw absolutely no one. The hotel was completely dead and it felt almost like a dark morgue on the inside. Once getting to our room, before even opening the door, we came across this gross filth on the door opener. The door looked cracked and did not resemble any other 5 star hotel I have been to. See attached photos. Once we entered the room, we were shocked. This room looked absolutely nothing like the photos that we booked from online. There was mold on the ceiling and the room smelled disgusting. The hotel staff refused to give us a discount and kept saying how our room was "perfectly up to Intercontinental standards." I've stayed at many different hotels in this chain and have never seen anything like this. We are still going back and forth with them about paying and they refuse to give us a discount even though we did not stay more than 10 minutes in the room. The pool and beach is gorgeous but don't let that fool you. You can get a much better room and experience for your money.

Great location on the island, keeping the view of cruise ships limited. There are 2 private beaches with good snorkeling and a great pool. They have a few places to eat my favorite being the beach hut with pizza and bar food. The Italian was decent but service was slow and not that great. They have many snorkeling options as well. My issues are the noise they had a wedding here and it was blasting music until 230 am! The guests coming back from the event were also loud and when I called the desk they blew me off. Worst night sleep ever made my following day rough since we had a 8 am scuba planned. The hotel is nice but the guest services are not great.

We were stolen from at this hotel. My husband and I were traveling for our wedding anniversary, and stayed at the Intercontinental Presidente Cozumel for 5 days, 4 nights. My husband's phone was stolen from our lounge chairs when we were swimming. I cannot prove that it was the hotel staff, but I would be surprised if it had been another guest who stole the phone. When we reported the theft, management and security were utterly unhelpful in trying to help identify the thief. They would not show us any of the video footage from the security cameras, suggested that we had "misplaced" it, and even searched our hotel room (with our permission). We started to think some of them were in on it. The incident ruined our trip, and we will not be returning. The resort itself is beautiful and we had very positive experiences with the scuba dive shop on site. We will be taking our business elsewhere the next time we travel to Cozumel.

Hotel seemed mostly empty at our late June / early July stay. If arriving by air at CZM, the shtutle vans - your only commercial pickup option - can get pricey for private rides. Save money by going outside, turn right then left, and head out 1 minute to the main road and try to hail a passing cab at the roundabout. $10-12 USD to get to the hotel instead of $17/person or whatever it is for a private van. Hotel offers free upgrade 1 level for Ambassador members. This only applies on paid stays, though the upgarde price for reward stays was discounted due to Ambassador membership and having paid stays on the same trip. Hotel ATM is very reasonable to use and best way to get pesos in Mexico. It dispenses large peso bills: take those to the front desk and they'll exchange for smaller bills like 50s and 100s. Also be sure to get some 100-peso coin rolls, which are 10 pesos coins and very helpful for miscellaneous tipping. The Luxury Beach Front Room (we stayed in 5114) is great and came with the outdoor rain shower. A few things to note: first, the exterior shower is not on the patio, but behind the bathroom. It's nice, but you are fairly enclosed and can't see anything other than two concrete walls and a wooden roof above you with just a little bit of space on the edges that looks up to some pipes and a sliver of sky. There is no division bewteen that and the bathroom and rest of the room. If you value sleeping in total darkness, you will not get blackout conditions in the exterior shower rooms. Light comes in through the shower and through the bathroom into the room, which essentially makes it look like there'a always a light on in the bathroom if the sun happens to be up. If you need blackout, look at a different room type. That said, the rooms are great. 5114 was right across from one of the snorkel piers and very close to the restaurants, beaches, and pool/hot tub. It was literally about 20 feet from the edge of our patio to the sand, and another 20 feet to the water. The beach in that area is a little rocky, not something you'd want to swim in, but it's 1-2 minutes to the main beach by the pool, which is perfect. The main beach is fantastic with lots of fish swimming right up to you in the sand. It's a great area for snorkeling, even though it's not at the snorkel pier. The water is pristine. I've read that snorkel rentals are $14/day/pp. We bought our own on Amazon before we came and spent $35 per set including snorkel, mask, and fins, and we went 3 separate times, so we saved $7/person and have our own gear forever now. It took all 3 of those snorkel expeditions for us to feel comfortable with what we were doing. Before coming this way, grab a dive camera on Amazon. We found one for $45 and it was perfect; we took tons of pictures/video while jetskiing, snorkeling, etc. We also rented a jetski. I've seen several different prices listed for those in the reviews, but we were quoted higher than any of those. The current rate for jetskis seems to be $73 per jetski for 30 minutes, which can be for either 1 or 2 people. That process was great; 1 minute of intro/overview and then you're on your own. We left the resort 1 time to have dinner at a great restaurant called Kondesa and visit the MEGA grocery store, both of which I recommend. THe MEGA has a nice selection of alcohol you can buy for great prices, as well as any snacks you might want. Definitely do that and grab some extras if there is anything you want that the hotel doesn't have. That said, the hotel prices are VERY reasonable, which we really appreciated. The minibar was reasonable, the restaurants were very reasonable - around what we'd expect at decent USA restaurants, but way less than you'd find at nice USA hotels - and the bars were reasonable. For example, beachside margaritas brought to us by serversw were 160 pesos or under $9 USD as of today. So don't be afraid of eating/drinking at the hotel; it's fantastic quality, service, and prices. One thing that gets old is not having an unlimited/free supply of cold drinks with your meals. This was prboably the most annoying thing to us, which is not unique to the hotel but just a thing in places that aren't the USA. We are accustomed to having servers bring ice water regularly, or ordering an iced tea or soda and having it refilled. In Mexico, you'll pay $5 for a large bottle of water with your meal. You can leave housekeeping some extra $$ and they'll leave a few extra bottles of water in your room, which you can carry around with you and use as needed. Our server was nice enough to bring some ice water for us so we could cool the bottled water we brought from the room. That water will be your friend! Overall, the staff is very friendly and attentive and wants to ensure a good experience for all. We had a great experience and I'd absolutely recommend this hotel to others.

My husband and I spent four nights here in early March. We were impressed from the moment we pulled into the driveway. Prior to this trip, I had been reluctant to book another vacation to Mexico after several underwhelming stays at all-inclusive resorts. I specifically chose the Intercontinental because it is not all-inclusive. The property has everything but is much smaller and easier to navigate than the gargantuan properties in the Riviera Maya area. Also, being in Cozumel is a totally different vibe - much more island-y, and with plenty of nearby off-property dining and shopping options to explore. We had a king room with a pool view, and I was disappointed at first when I found out the room was not one of the more recently updated. Once we were taken to our room, however, I changed my tune. The room (#3118) was very big, with a large vanity area outside the bathroom and a semi-private patio facing a large, quiet pool which is tucked away from the larger infinity pool towards the restaurants and beach area. The room was nicely decorated and had loads of towels and a large, complimentary bottle of water which was restocked every day. The mini bar had everything you could possibly want - from soft drinks to snacks and airport bottles to larger format bottles of liquor. Wifi on the property is free and works pretty well in most areas. My only real complaint about the room was the shower curtain in the bathroom, and I've seen this complaint pop up in other reviews of the hotel, also. The rod is hung too low, which causes the shower curtain to gather in the tub, soaking up water. Drainage wasn't ideal, which made the wet linen shower curtain situation quite gross. After day two, I had had enough, and I took all of the sewing needles from the complimentary kit and pinned up the curtain by about a foot. This semi-solved the problem but, really, the shower curtains should either be replaced with something shorter or the rods should be moved up. The walk along the oceanfront from our room to the beach and restaurant area was always so lovely. This walk is lined with the ocean-facing suites. PSA to suite occupants: at night, when your windows are open and your lights are on, you are on a stage. Don't drop that towel unless you want to put on a show. (Thanks to the man who unknowingly did just that, while my stunned husband and I walked the rest of the way back to our room doubled over in hysterics.) The breakfast buffet at El Caribeño was included in our stay and I enjoyed omelets every morning and strong coffee. Lunch at the bar at Le Cap Beach Club was always excellent, and we enjoyed dinner both at Le Cap and El Caribeño (do not miss the lime soup here - it is delicious!). Drinks were solid, though not always terribly strong. The mezcal cocktail on the menu was a favorite, and the piña coladas were the best I've had at any resort. Service on the beach by Daniel was excellent - he was always checking in and he was fun to chat with throughout the day. Also, props to Adriana at the concierge desk, who scored us a dinner reservation in town for Friday night. The beach is always my choice over the crowded pools no matter where I am staying. The beach at this property is exceptional, and the snorkeling is fantastic. I bought some inexpensive snorkeling gear before our trip and it was a great investment - we snorkeled every day and saw loads of fish. Getting to town is a quick and cheap cab ride - usually around ten bucks or a little less (to the airport is about the same, maybe slightly more). I highly recommend taking out pesos at an ATM to get the best rates anytime you are paying by cash. If you are deciding whether or not you should book a stay with the Intercontinental Presidente, you should go for it. I most likely wouldn't stay anywhere else on a future visit; it really was a great experience, and I look forward to returning sometime.

The InterContinental Hotels & Resorts where we stayed in Cozumel is not very clean, our room has a lot of ants. Our baby keeps crying when she saw ants in the room. The bathroom shower tile was broken and not safe. The painter was painting the old walkway ceiling in the morning while everyone walked by. Tile on the floor was tripped down and not safe. We booked for one night at $200 with Priceline. Priceline stated the "mandatory fee of $18.00 is collected at the hotel." However, after checking out, we were charged an extra of $155 after many fees added up. We didn't use the mini bar or any extra service at the hotel. Our family only uses the room to sleep for 7 hours and we had to pay a total of $356.88 after checking out. I have stayed at many hotels and never see any hidden charges like InterContinental Hotels & Resorts.

We've been to multiple resorts in Cozumel but the Intercontinental is our favorite. The staff is exceptionally kind, the rooms impeccable and the grounds/beach area perfectly situated. If you want a quiet, relaxing, high end experience, this is your place.

This hotel is lovely. The service is top notch. The food is really good - fine dining to casual. Beaches are beautiful and the pools are relaxing. If you are a diver, the dive boat will pick you up at their dock - no fees. We got married at 5:30 on a Sunday and the wedding planner was perfectly prepared. The ceremony was beautiful. I highly recommend this resort.

The site itself is gorgeous. I have stayed there four times this year. However I won't stay again. Front desk is disorganized and difficult to work with. I've stayed there 4 times and the last two I did not get my room key for hours after the expected time. Once I received my key at 5:30, after standing in line three times. No effort to bring the key to me, and I had to swim with all of my valuables in a dry bag. I stayed once on a day pass (9-6 room access), I received my key at 1:30 after asking twice for it. The hotel was nearly empty, not sure why we had to wait for the room to be cleaned, however when questioned the woman at the front desk simply said "housekeeping starts at 8". The hotel was nearly empty. If you sell day passes for $250 US (not all inclusive) you need to be able to provide the space. Won't be back.

Stayed here a week in the off-season in one of the ocean front deluxe rooms. Bed, shower, views, & service were all 5 star. The service people are mostly Mayan and genuinely nice people. Grounds were immaculate. The beach was even combed. We went scuba diving while we were here, & the hotel had its own pier where we were picked up every morning. My cousins were a little freaked out about the iguanas, but if you don't like them there are other paths of the hotel where they can be avoided. Breakfast had great service but just ok food. Food at both Le Cap and the italian restaurant was incredible, but overpriced for mexico standards. Still, it's cheaper than Bay Area prices. There is world class snorkeling and scuba right outside the pool area. Getting here involves taking a taxi and is pretty far from the town. I definitely recommend staying here if you want a pampered 5 star resort experience.

This was one of the best resorts I've ever been to. Here's the gist: 1. Incredible location right on the water. 2. Kind, professional, and responsive staff. 3. Great food and drinks at reasonable costs 4. Brilliant morning breakfast buffet right on the water 5. Lifeguard watching the shoreline 6. Ladder's into the water from the rocks 7. Comfortable beds with well maintained modern rooms. 8. 24/7 infinity pool and hot tub. The pool is heated. 9. Beachside fire pits that make for a romantic and relaxing evening. 10. Scuba diving school and dock pickup Definitely going back.

Beach and pool area look great Fantastic location

This has been the best Hotel, the rooms are huge and beautiful, the staff is awesome, and the location for scuba diving could not be better. We will be returning for certain. This is a must on everyone's list.

At $360 a night in the off season, I was expecting a fabulous place. I was not disappointed. The hardware & software (people) are top notch. The beach front is beautiful, comb and understated. The food in the restaurants is quite nice and the overall environment is super relaxing. 2 issues - the rental car & tour operators in the lobby pretty much did a bate & switch (car rental quoted at $40/day but really costs $70 with required insurance & tax). And the drain in our shower did not drain fast enough so water came into the hotel room. Twice as they did not fix it the 1st time.

My wife and I have been coming here since our honeymoon almost 40 years ago. Initially alone, then with the kids, and finally again alone. We have always found it so peaceful and beautiful, a good break from the City. The resort has changed hands several times. initially, I think owned by the government and very Mexican in flavor, flowers all over the place, Mexican decorations. It has changed and been upgraded but basically, it is the same wonderful place. the rooms are now fresh, with outdoor rain showers. The service is always wonderful. The people are so helpful. The snorkeling off the beach used to be a little better before a hurricane in the 90s destroyed some of the small reefs, but it is still wonderful to snorkel slowly in the waters just off the beach and see many fish. The food is ok, with 4 restaurants. The outdoor grill is consistently the best, and the restaurant in the palapa is so good for breakfast and lunch. But it is an easy cab ride into San Miguel where there are many good restaurants. To us, it is the perfect getaway vacation!

I usually love intercontinental hotels at all levels - it never fails - it is a decent room of a particular caliber - no matter the size or view... - in this case, they really did not add up to that level. Whatever is technically standard to the Intercontinental Presidente Cozumel Hotel seems to be on par with a middle-of-nowhere motel 6 posing as a star worthy hotel... ten years ago... it is quite shocking that they do not care to uphold their standard for all customers... they do not even care for maintaining the minimum - would reconsider a stay there. The standard rooms are very substandard for the brand. Maybe stay away for a while until the entire hotel meets the necessary quality. Price differences should be based on amenities and space, NOT on compromising the quality of ANY room level... just a point necessary to be made....

Was welcomed by name upon arrival. Given a welcome drink and cold towel. Staying here on a points stay and was upgraded to a Luxury Ocean View. Resort is beautiful. Staff is attentive and welcoming. The room is perfect. Pools, beaches, and restaurants all top notch. Snorkeling and diving available on site. For an Intercontinental, the food and drink prices are not too bad. This is our new favorite beach resort.

BEWARE! In between all of this hotel's fake 5-star reviews you'll find the truth: bed bugs, discrimination, lying to guests, refusal to address concerns, etc. Take it from someone who has experienced this place first hand... STAY AWAY. My story: My partner and I paid $800 per night for 5 days to stay at this resort in one of the beach front luxury units. On the last day, we invited my family to come hang out for a few hours - nothing special, just lying on the beach (since after all, we paid for beach front) and eating lunch (you know, spending money at their restaurants.) My brother, wife, and three little girls were able to come on the property, but when my 70+ year old parents arrived, the staff would not let them in. We were told that no visitors were allowed. Since I had seen the staff letting in other visitors on numerous occasions, I knew that something was strange and my partner and I were being treated differently for some reason-- I can only guess as to why. Baffled, I asked for the manager and Janeth came out to speak with us. She also refused to let my parents onto the property, citing "security reasons" (yes, we're still talking about my 70+ year old suburban parents). She even refused to let them past the gate and onto the property while we sorted the situation out. I tried to reason with her and explain that for $800 USD per night part of what I'm paying for is the experience and I should at least be able to have my small family come in to see what we're paying for and to eat at one of their restaurants. I'm not talking about staying all day, using all of the pool/gym/services, etc. They were simply going to sit on the beach in front of our room for an hour and spend money at their restaurant. The resort was dead, so it's not like they were at max capacity. In the end, my parents couldn't enter so my entire family had to just leave. They were appalled; we were embarrassed. I understand that hotels have rules, but this was such an easy exception to make and they could have made it right so easily. Later, a group of staff members pulled us aside and told us they were sorry and that it never should have happened. They even encouraged us to "contact the authorities" about how we were treated and to seek some sort of refund. Not wanting to deal with that in a foreign country, I did ask to speak with Janeth one more time and explained how disappointed I was and asked for some sort of compensation for my experience. Although she admitted she may not have had all the information, she refused to offer us any type of compensation for this miserable experience beyond telling me she would now allow my parents to come visit (as if they would ever want to step foot near this property again). I spent the entire last day of my "tranquil and luxury" hotel experience trying to reason with a hotel management staff that doesn't give a damn about their guests. My recommendation: Don't waste your time with this "luxury" hotel. There are plenty of others on the island.

I wish I could live here. My husband and I stayed in a Luxury Ocean View room in May of 2019. The room was gorgeous and spacious. I especially loved the huge walk-in shower with the rain shower-head. I loved our room! And there were thoughtful little touches -- like providing a beach bag to take all your stuff to the private beach or pool area! The moment we arrived, we were greeted by name and offered a refreshment (I think it was a cucumber lemonade, or something like that -- it was refreshing). Every staff member we interacted with was friendly, attentive, and professional. Our primary reason for choosing this resort was that there's a dive shop, Scuba Du, on site. I had a couple of issues with my gear (I was renting), but it wasn't anything that was unsafe. Overall we enjoyed our dives. The food was fine. Maybe above average for resort-dining. We opted for convenience and never left the resort to eat. And we didn't get sick of the food... so I guess that's saying something. I do think the breakfast buffet is probably over-priced/not worth it. I suspect people who were unhappy with their rooms may have been staying in a "Tower" room -- which I don't think have been renovated. But we went diving with people who were staying in the tower, and they seemed to like their rooms just fine. Which reminds me -- the customer service before our trip was also great. I must have emailed Ana a dozen times to select just the right room for us (close to the dive shop). She was infinitely helpful and patient.

I have been in Cozumel few times before with a cruise, this is the first time that I spend five nights here. The hotel is beautiful, newly renovated, the service is wonderful, the room are great and spacious. If I am giving only four stars to this "five star hotel" it's because at the time of arrival (we arrived at 1:30pm) our rooms weren't ready, that it's understandable, check in is at 3:00, ok, but we have to wait two and a half hours after the check out time, most of the time in the lobby that can get very warm and humid, after traveling over 8hrs, that's the last thing that you want to do. When I went to complain at the front desk, the just apologized, they didn't even offer a drink or anything, other hotels offers you to go and grab a bite or get a drink on them while they get your room ready. Of course when we got our room we were very pleased and ready to jump in the pool. The three restaurants are very nicely decorated but their menus are not very extensive, the breakfast buffet have the same things every morning, they change one or two things but it's pretty much the same. All the food is delicious but like I said not a extensive menu. The service by the pool is good but it can take for ever to get your food, by the way Gerardo is great to help you by the pool and Yazmin at the restaurant. I will definitely come back specially because of the private beach but I had to say that they can improve, the hotel is pricey and they should treat their guest better. By the way, if you want to dine outside of the hotel, a taxi can cost you $20.00 each way to downtown.

BEDBUG NIGHTMARE Choose this hotel at your own risk. We paid &1000 a night for a beachfront suite over Christmas week. The night after arriving, my legs had a track of with itchy swollen bites. Throughout our weeklong stay, every morning, my husband and would I wake up with new bites. Naively, we thought we were being attacked by spiders or having an extreme allergic reaction to mosquitos. I could hardly sleep at night, and have never had such an exhausting vacation. By the time we checked out at the end of the week, I had more than 50 bites all over my legs, arms, hands, feet and neck. I could hardly sleep at all, and my entire body was on fire with itching. My husband was also miserable. Thinking, I had a severe case of hives, I rushed straight to the doctor as soon as we got home. You can imagine my shock when I was referred to a dermatologist, who informed me that I had an extremely severe case of bedbug bites. (One of the worst he had ever seen.) I was advised that we needed to hire an exterminator and have a licensed inspection immediately. Unfortunately, we had stored our suitcases on the padded benches at the foot of the bed in the hotel and probably carried at least one home in our luggage. We have spent the last two weeks hiring exterminators, having to do hundreds of loads of laundry and sterilize every item of clothing that was exposed to our hotel room and suitcases. A ruined vacation, thousands of dollars and hundred of wasted hours later (not to mention the mental anguish of worrying that you may have bugs in your bed), the Presidente Intercontintal Resort has disavowed all responsibility and claims they have no bedbug problem. Two licensed exterminators and a dermatologist specializing in insect bites have certified otherwise. Search online and you will see there is a pattern. This hotel has been reported many times and DNGAF. they are the worst.

Definitely will visit again. Very pleased all the way. Excellent snorkeling and brilliant scuba diving.definitely will come back again

This place was fantastic. Not only were the staff extremely considerate, the location and amenities were incredible. The food was delicious, the rooms were luxurious, and the beach was so beyond incredible. The hotel was kept impeccably clean, and our rooms were cleaned around two times a day (always magically while we were out). We went jet skiing, snorkeling, and scuba diving on the beach st the resort, and it was all great!! There was such a tremendous amount of wildlife around the hotel it seemed impossible, and our scuba instructor was really great for teaching a bunch of beginners. There were also some really phenomenal tennis courts. All of the food and house water at the hotel was perfectly clean and safe for our family. One of the things I most enjoyed was the fact that the staff gave really good recommendations about where we should go shop, eat, and explore in the town. We had a really great time, thanks to this hotel

This hotel has consistently been ranked among the best for the last 25 years. The upkeep and constant updating keeps it fresh and current. The rooms are oversized (approx 700 sf) the bathrooms are huge, walk in closet easily stores 5 suitcases, linens are fresh and new, decor is clean and stylish. The ocean view rooms are spectacular with glass doors and window floor to ceiling ( including the bathroom) The staff keeps your room stocked with all of the necessities at all times. The staff at this hotel is superb, attentive and always available. The food is delicious, as are the cocktails. The grill on the beach is amazing, filet dinner with mushroom risotto, grilled chicken with sliced veggies and potatoes or just a pizza for lunch, always excellent! The restaurant for breakfast under the palapa is also amazing. Managers are always present and interested in what you have to say. The pools are beautiful with limestone bottoms and infinity edge with seating all along the wall. Pools are surrounded by new wooden lounge chairs with white mesh seats and state of the art umbrellas. There are private poolside rooms for shade or beach front covered lounging on the dock. These areas flank the protected cove for snorkeling. Where ever you choose to hang out for the day, you will want for nothing because the staff is at your beckon call all day! We stayed here the first week of August and basically had the resort to ourselves. I would consider myself a hard guest to impress, I was definitely impressed with the entire experience!

This is my fifth stay at el Presidente. The hotel is just about perfect. It's a quick cab ride away from downtown. It's nice to have some distance from the cruise port and this busy downtown area. The very best thing about this hotel is that it's on the water. There's a small private beach. They have a very good restaurant overlooking the water. There's a bar on the beach, as well. The common spaces are lovely. The rooms are very nice and scrupulously maintained. There is coffee in the lobby in the morning. The staff are uniformly lovely. As a plus for scuba divers, there is a fun shore dive to be done right off the hotel. Scuba Du, the onsite dive shop, is very competent. There is a gym and a spa (that I have never used). You can't help but relax here. This is a top 5 hotel for me. Even if you don't dive, it's a luxurious place to relax.

Really lovely resort. Relaxed atmosphere. Poolside and fine dining both very very good. Friendly polite staff. My first time to Mexico and I was impressed. Traveled with adults and kids ages 9 to 16 and everyone enjoyed their visit. Would love to visit again!

Stayed here for about four nights in early January 2018. I have platinum status with IHG so they upgraded our room upon check-in. The room was spacious and airy with a great view of the ocean. The resort was big with a fair amount of activities to partake in. We played on the tennis courts almost every night using complementary rackets and tennis balls, rented complementary bicycles, and jumped into the water as often as we could. They have a nice man-made beach that is small but picturesque and clean. Though it was too choppy at the time, they also have a designated area where the water's deeper and you can snorkel there. The only minor complaint was that the resort was a little isolated so if you're looking to go downtown, you'll need to order a taxi. Also the resort has only four restaurants, that could get a little repetitive if you're there for a while and don't leave the resort. I was also a little bit disappointed that while the buffet was delicious, there weren't other breakfast options that were a little bit more low-key, like a cafe with baked goods.

Excellent hotel,lived up to all our expectations and then some. We got to the hotel before check in at 3 and our room was not ready, but they gave us a curtsy room until it was ready. Rooms are spacious and clean with beautiful views. During our stay they were always cleaning, raking the sand and painting the facilities. Staff was courteous and friendly every time you pass a staff member in the hall they would say hi and touch their heart. Food was amazing, don't ever have to leave hotel to eat, some of the best food in Cozumel Mexico.

This is not a 5 star hotel. Check in took about 30 minutes, all 3 counters were open and only one person in line in front of me and it took forever in a not so breezy breezy way. No beverage offered either. Then the rooms....Overall great looking but always kind of damp and musty. All the pillows stunk like mildew so we asked for new ones. Service at the main restaurant, Caribeño, The one for breakfast was terrible everyday. No one to check you in. Long buffet line. No one behind the counters to pass you food (bc of covid it's all behind glass which is fine) but no one was ever there to give it to you. Each morning I had to ask for water and it took forever to find someone to flag down then it took at least 20 mins to get it. Sometimes you had to ask again. I don't know why water wasn't out for you to get yourself considering juice jugs were. Out of glasses for that too sometimes. Again long waits. Lunch service took forever there too over an hour to get a soup and salad and the restaurant was at about 25% capacity tops at that time 3pm. The other 3 restaurants did not have these problems at lunch and dinner. Couldn't always find someone to answer room service phones. Or to answer questions at the main lobby. Where is all the staff in this place? The customer service is not at all what I'd expect from this price level of a place. Oh and room service threw away my shoes. I put them right outside my door Bc they were wet and sandy and I didn't want to track that in the room and even though my room wasn't cleaned (I hadn't asked for cleaning so that's ok) they had walked by the door and thrown out my shoes. An hour later when I realized this and asked they did eventually find them in the trash and fish them out. Personally I wouldn't return. I've had much better stays in Mexico.

Amazing hotel! I wasn't too impressed with the rooms but that may be because we didn't do ocean view or front. It definitely is worth the extra money because the beach is great. You can snorkel right next to the hotel's beach. The breakfast was included with our package and so amazing!! I made two plates with a sweet lady named Fleur who is usually next to the pool with a bunch of stuff you can paint! The pool boys and waiters are great. I had one named Gerardo who was very very attentive the whole trip and so so nice. Great staff at the hotel.

We just got back from our second trip to the Presidente in two years and we couldn't be happier with the resort. Everyone at the resort was extremely friendly. The four separate restaurants are all terrific and fairly reasonably priced for a luxury resort. The grounds are well kept and our room, luxury ocean view, was terrific. I would highly recommend this resort to those who yearn for a memorable experience in Cozumel.

Love this place and these people! The staff is amazing and very accommodating! They go above and beyond to make you happy here. Rooms are great and beds n sheets 100%