InterContinental Resort Jiuzhai Paradise

We booked a 2-night stay at the hotel. The property is located at the foot of a mountain with gorgeous scenery from the main road. It is located 30min drive away from the Jiuzhaigou scenic area. ||The property is huge with interesting facilities which we have not encountered in other hotels before. The large greenhouse and the terraced heated pools were pleasant surprise. ||The room (2-bedroom suite) was spacious, well appointed and well-equiped. ||F&B were on par with what you would expect from a 5-star hotel. The club lounge was closed but the food/drinks were served at a small restaurant/bar instead. The variety was generous and more than sufficient for dinner. We enjoyed the in-house cultural performance during dinner. ||We were well taken care of by Gordon, the General Manager, and his team. Special requests were accommodated with grace and sincerity. Special thanks to Scott, Susan, Tina and Yolanda for making our stay a memorable one.

Room is clean and comfortable for a physically consuming vacation (expect to walk/ hike a lot at Jiuzhaigou and HuangLong). We enjoyed the balcony for a short while in the morning. However, we’re giving this stay an average rating because we paid a premium price for mediocre service. The hotel staff needs to increase their manpower for breakfast, it’s like a war zone every morning (stayed 3 nights, so we can attest that it was not a one off incident). We arrived at the breakfast buffet at 6:30 sharp everyday when they opened and no table was left, left scrambling to grab food from the counters. When we finally found a table, utencils were not ready, and super long walk from the food area to table…. Walked multiple times because we didnt have enough hands for food and water and coffee at the same time. Hotel is very cold at night.

Stayed here in the 2-bedroom suite for 2 nights. Room was spacious and had amazing views amidst the nature. We had Club lounge access which was closed but we were hosted food and drinks in one of their defunct Japanese restaurant instead. Selections were definitely sufficient and yummy! Hotel was huge with many interesting spaces like a greenhouse which housed all the restaurants and cafe and also a large heated indoor rice-terraces theme pool. Most importantly, we were well taken care of by the team there who served with utmost sincerity and passion. Special mention to Yolanda, Scott, Tina and Susan!

The hotel is very interesting with a greenhouse like enclosed area with plants and greenery. It was a fair walk from the check in through a long corridor and a long hallway to our room. The room is very nice and modernized and spacious. The customer service English is not great, they didn’t understand me when I called to ask for help when my TV would not shut off (turned out someone stole the batteries in the remote). The breakfast buffet was a nice spread. And there’s some cute bunnies and random peacocks on display.

The room is amazing. The view is unbeatable. Unfortunately that’s where the positives end. The list of negatives is longer than the number of words are allowed in this review. Here are a few highlights of the bad. 1) Of the 6 restaurants, only 1 is opened. 2) The lounge that I paid with points for, is closed. 3) The pool is extra and chargeable. Only hotel I ever stayed at, let alone an Intercontinental, had the pool chargeable to hotel guests. 4) The hotel staff, more than anything else wrong with this hotel, are absolutely trained to less than 1 star level. It takes extra training to come up with the numerous excuses and unables. It’s a masterclass of customer-disservice if there were one offered. Some might say the hotel is “Quiet”, but that’d be a nice word for a hotel in a downward spiral.

Our tour group stayed in the hotel for 2 days in July 2025. On date 25, just right after we checked in at around 7pm we went to the restaurant to have our dinner, we found that all the dishes were placed on the table without cover, the dishes and rice were not warm at all. After dinner, we back to our rooms, we felt very hot no matter outside or inside the rooms, and then we tried to set the air-conditioner, but in vain. We called the front desk for checking, they replied that no this facility in this weather, and just recommended us to open the balcony door and would feel better.... How come a 5-star hotel would not provide nice accomdation for their guest！ Besides, the card key system could not duplicate workable card, for my case, I was unlucky to replace twice, finally they gave us three cards to try. Meanwhile, I need to go down and up for several times. Some of our groupmates told me that they had the same trouble. Really very bad experience in these two days!!!

We recently stayed at this beautiful resort and had a truly relaxing and enjoyable experience. The environment is absolutely stunning — lush gardens, tranquil surroundings, and well-maintained facilities that make you feel close to nature while still being pampered. The hospitality was top-notch. From the moment we arrived, the staff went out of their way to make us feel welcome. Everyone was friendly, helpful, and genuinely warm, which added a personal touch to our stay. Housekeeping and front desk staff were especially attentive and courteous. However, one area that could improve is the Wi-Fi coverage. The connection was quite spotty in our room and around some parts of the resort. This was a bit inconvenient, especially for guests who need to stay connected. Overall, it’s a wonderful place to unwind, with great service and a peaceful atmosphere. If they can enhance their internet connectivity, it would be close to perfect.

We stayed a couple nights in a two bedroom suite. The suite was lovely and the hotel itself is impressive in scale. I’m not sure if it is because we went during the off season but there was a feeling of abandonment within the entire premise. There are 5 restaurants advertised as open but most were closed when we went so we were glad we didn’t stay more than 2 nights or we would’ve exhausted dining options (expensive and average in taste). Our suites were also supposed to have lounge access but this was all closed when we stayed and we were instead given vouchers for free beverages. On a positive note, the hot springs are wonderful.