InterContinental Sao Paulo

My stay at the InterContinental is extremely disappointing and nowhere near what you would expect from a hotel claiming to offer 5-star service. Both the room quality and the overall guest experience fell far below the InterContinental brand standards. **Room Condition Well Below Standard:** The room was in poor condition: the carpet was dirty, the sofa had stains and holes, and the windows and blinds were practically useless. The overall feeling was worn, unclean, and absolutely not up to a luxury hotel’s standard. **Neglected Facilities:** The pool area looked terrible and completely uninviting, a real shame with 30°C weather. It felt like no effort was being made to maintain or present the space, which should have been one of the hotel’s highlights. **Constant Construction Noise:** To make matters worse, there was construction happening directly in front of my room. Work went on late into the evening and resumed at 6am, waking me up even with the windows closed. Rest, work, or relaxation were basically impossible. **Unhelpful and Dismissive Staff Reaction:** What made the experience truly frustrating was the staff’s attitude when I kindly asked to be moved to another side of the building. Instead of offering help, the first response was that I would need to pay extra fees. When I mentioned that the room itself didn’t meet the standards of the InterContinental brand, dirty carpet, damaged furniture, noise. I was dismissed outright until I pressed the issue more firmly. I genuinely dislike conflict, and having traveled such a long distance for work, I expected some comfort and rest, not to find myself arguing for basic service. Overall, this hotel failed on multiple levels: room quality, facilities, noise management, and most importantly, customer service. This experience was far from the InterContinental standard and I cannot recommend this property.

The Hotel offers an intimate experience, with a personal touch of hospitality that you won’t find at most hotels. The location is centrally located with many restaurants and shops at your disposal. The bar in the lobby is the highlight of my stay, as Marcelo the bartender makes exquisite Caiparinhas, as well many drinks that have his signature touch of excellence.

Overall the hotel is nice and did get a Platinum upgrade to a small suite, but very disappointing that breakfast isn’t included as a Platinum level member, and neither is access to the club lounge so I’ll never stay here again. Instead going to return to the Renaissance a few blocks away. After this year I’m going to avoid all IHG hotels as the elite benefits are insulting eg “free bottle of water at check in”.

Chelo has always been fantastic not only at the bar but also in assisting us when it comes to giving us information about the city and things to do around town! He’s extremely helpful and very friendly!! Thanks for everything you do for us Chiello chelo!

Rating 10 - Excellent stay! We had an incredible experience at the hotel! From the moment we arrived, we were treated with great care and attention. Special mention goes to the employee Dani, who took care of our room in a unique way, making the environment super cozy and even sent a cute message to our daughter about Lollapalooza, which made her even happier! In addition, the service at the restaurant was impeccable, and we would like to especially thank Raimundo, who was extremely attentive and friendly. The person responsible for our reservation Regina also deserves special praise, as she was very careful and helpful throughout the entire process. We will definitely return to the hotel next time. The experience was excellent in every aspect. I recommend it with my eyes closed!

Great people and they speak English. Not guessing and great customer service. Security is one of the best in town. Great food and drinks! All you need is your toothbrush

Had very fantastic service at Intercontinental in São Paulo. I was served by Chelo at the bar downstairs, very professional service. We were well taken care of. I highly recommend the bar downstairs by the lobby.

Spent 6 nights at IC Sao Paulo. Location is very convenient and service is consistently good, as expected from Intercontinental.||The rooms are ageing a bit and Wi-Fi was a let down this time, as it would often disconnect or signal would be too weak in parts of the room.||The greatest feature of the hotel remains the Club lounge and the remarkable attention provided to returning guests. It was a pleasure to see Gabriela again upon check-in, then meet Vinimus, who on most evenings made some of the best caipirinhas while also accommodating food preferences, along with Isabelle and Danielle.||Another home away from home.

Kind of okay if you get the right rate, but five star hotels do not: - have a wifi system that requires a user to log in on each of their devices (the best hotel customers will generally have two or three Apple devices which are capable of sharing wifi logins so who the hell designs a system that precludes this?) - restrict the wifi devices that a guest can use to three ofewer than - have a constant stream of random locals walking through the reception and lounge in order to use the gym - have a pool on only the 3rd floor that is overlooked by every surrounding building and three surrounding building sites - have a bedside audio clock that has the original fat iPod connector that Apple hasn't built devices for at any point in the past decade - have installed a global electrical adopter in such a way that it is so close to the desk on which it is mounted that only one of the two available sockets can possibly be used.

When friends heard I was going to São Paulo they didn't say "that's fabulous". Without fail they said "why?", with concern, before voicing their experiences which ranged from: * Being pick-pocketed at the airport; * Having things stolen from them as they laid beside those things on the beach; * Being robbed at gunpoint, en masse, during the afternoon at a private party in a friend's home; and * Being certain that a kidnapping was imminent. I'd be lying if I didn't say these stories left me concerned for my safety. I was arriving in São Paulo solo and meeting with my son later that night, hopefully. After much research I settled on the InterContinental where, for approximately $195/night including a beautiful daily buffet breakfast for two I believed my son and I would be less likely to fall victim to anything undesirable. Mission accomplished. The InterContinental chain of hotels is a leap above the places I generally stay. Research seemed to indicate it was a hotel for business people though not located in a solely business district. From what I could tell, it was located in a relatively safe area, in one of the nicest parts of São Paulo. Though the InterContinental clearly attracts many business people (airline captains too) pleasure travelers shouldn't hesitate to stay here. I found it to be one of the best hotel experiences I've had. Not only was it in a busy, upscale neighborhood but it's very close to the subway, MASP, and some of the best shopping and dining areas of SP. The hotel was immaculate and safe (the lobby area is watched closely, the elevator requires a room key, access to the pool does as well). The front desk staff and concierge were helpful, considerate, and spoke English. The bar area is lovely and doesn't gouge on prices. The breakfast buffet is unequaled: 6 different kinds of fresh fruit juice (including acai), omelets made to order, probiotics, fresh fruits, and even a Japanese breakfast (you won't really need to eat again until dinner). The room itself was well outfitted. The lush beds held every sort of pillow imaginable. The shower had great water pressure. A separate bathtub was enticing enough to lure me in. The room temperature was easily and accurately controlled and wifi was perfect. I was left with nothing to complain about. Well, perhaps. The day after his arrival my son decided to go for a swim in the rooftop pool we'd viewed from our 15th floor room. We arrived there only to learn that the entire thing was 2.5 feet deep which gave us both a good laugh. Objects in the window may be smaller than they appear. Still, the pool and sunning patio was immaculate and lovely. If I were a business traveler or air captain I'd happily stay here. But on my own dime, as a pleasure traveler? I'd definitely stay here. You can put me safely in the big, huge fan category.

Likely the best hotel in Sao Paulo. We had an unplanned overnight in Sao Paulo, and being and IHG member we used points to stay here. It was about a 45-60 minute drive from the airport, but it was worth it. I think all of the good restaurants and shopping are all nearby. Our bags were lost so it was nice to have a mall within walking distance to pick up some clothes. I don't think we spent more than $4 USD to Uber anywhere. The hotel was perfect from the minute we walked in. We were offered water at check-in, which was nice considering the long ride from the airport. We spent about $50 to upgrade to get access to the executive lounge, which was well worth it. Great food, drinks and staff and never a crowd. We were checking out, but our flight wasn't until 10pm, so they let us keep our bags in the lounge and even grab a bite to eat before heading to the airport. We had a junior suite and the room was spacious and very nice. They even had adapters for US plugs on the desk, which worked out since our adapters were in our lost luggage.

By far, this is one of the best hotels in São Paulo. While I also enjoy well-equipped boutique hotels, there's something really nice and cozy about staying at a super comfortable and upscale business hotel. I base most of my hotel stays on 4 things: wifi, bed, gym and location. The InterContinental exceeded my expectations in all 4 areas. The wifi worked incredible well. It was free to access and the room and lobby worked well enough to allow me to make video calls via Skype. This is often a challenge when traveling! Next, the king bed was super comfortable. I sunk into it after long days and slept super well. The blackout curtains also helped to ensure a quality night. The gym was one of the best. It's so well-stocked that even locals can sign up for a membership. It's not Equinox or BodyTech levels, but it certainly offers a number of cardio machines and ample area for free weights, weight machines, and even a TRX area with medicine balls, mats and other crossfit type equipment. Lastly, the location is supreme. Located in Jardins, this is without a doubt the most posh and tree-covered area in the city. You're also one block from Paulista Ave, so jumping on the metro is super easy as is finding most conveniences. I had to get to a drugstore at 5am and only had to walk a block to the 24 hour pharmacy. I got a great rate and should it continue to exist, this is where I'll always stay on trips to SP.

This hotel is newly renovated and it looks like it. The lobby is very modern and chic, with a cool bar and restaurant. They are running a special on a 3 course dinner on the day you check in for less than 70 Rs. The rooms are very nice and some even have balconies. The location is amazing as it is only a block away from Av. Paulista and a block and a half from MASP. Last thing I need to mention is the concierge, he is VERY good.

Have stayed here a couple of times. Very good, solid hotel, what you'd expect from the Intercontinental. Would definitely recommend if you're travelling on business. Highlights are the gym which is above and beyond what you'd expect and the excellent staff. Maesta on the front desk deserves a mention.

The Intercontinental is located in the heart of the city and offers everything you could want in an upscale business hotel. The staff is friendly and helpful, the bar and restaurant are above average, and the rooms are clean and modern. When traveling to a foreign country, it is nice to go to a place where you can relax from your trip and feel like you have all of the amenities of home.

We came to their restaurant with our family and few friends and our waiter Mr Manoel Santo was fantastic. Premium service and attentive. We order fish (linguado) and was delicious. You can go no wrong with any dish. Amazing variety of desserts.

This was my second choice hotel as I first went to another hotel in sao paulo which was closer to my work area but that hotel was terrible and I checked out within an hour. Lost and stranded in a strange city - I found this place on the internet and called them directly while I was in the cab to book a room and they were extremely gracious on the phone and booked a room for me right away. I went here and told them my story while they were checking me in and because I had had a bad evening they upgraded me to super deluxe suite. Great customer service, great room, the suite comes with the lounge where you can eat and drink without paying extra, the lounge was helpful as I could have meetings as well there and the housekeeping, concierge, front desk, room service was all great - trust me I tried everything :) definitely worth every penny. I wanted to buy some souvenirs and they gave me detailed info with directions while I was still finishing my coffee, they did the cigarette run for me as I was tired - these little things really count. Great place! Definitely recommending it!