InterContinental Sao Paulo

Great location, rooms are wonderful. Order a drink from Chelo in the bar - excellent!! I give it 4 stars overall - booked 5 rooms, one had a leaking tub, one had air conditioning that didn’t work, and we were surprised by the fact that I was charged for breakfast. Had we known, there are so many places in the area for a nice breakfast at less than half the price. But no mention of a charge at check in, no mention when going into the buffet. Overall, service has been good, people here were accommodating at front desk, bar and restaurant, and you can’t beat the location.

I had a wonderful stay at the InterContinental São Paulo! The upgraded room was spacious, comfortable, and beautifully designed, with all the amenities one could ask for. The hotel's gym was truly exceptional—one of the best I've ever experienced in a hotel, with top-notch equipment and plenty of space. A special shoutout to Chelo, the amazing server hosting the bar. His attentive service, friendly demeanor, and exceptional hospitality really stood out and made my experience even more enjoyable. Overall, a fantastic experience. Highly recommended for anyone visiting São Paulo!

With a brand like the Intercontinental, one would expect a certain level of ambiance, quality, amenities, etc.  However, this one misses the mark.  The only part of the property that gave a wildly-positive impression was the staff.  Everyone who works on the first floor, near the entrance of the hotel, was fabulous.  The rockstars were Nagelio and Joao who tirelessly attended to all of my questions and needs almost everyday at the reception desk.  Chelo (awesome person and bartender) who always offered a smile, good laughs and complimentary snacks from the bar whenever he noticed my return for rest at late hours at night. Then there's Rafael (most attentive) who greeted me, specifically by name, in the mornings to assist with anything I could name in our quick exchanges with each other.  As if that wasn't good enough, I'm looked after by the most-welcoming bellman, Diego, right at the lobby as I leave for the office in the early hours.  If the staff was tied up, Renata the concierge would step in with her generous smile to offer support.  In terms of people, the Intercontinental has it all.||It's too bad that the least favorite feature is the room.  No matter how hard I've tried to overlook the details, it just keeps reappearing day-in and day-out.  The carpet is filthy with spots all over the place.  The wallpaper is coming off the wall everywhere.  The sheets gave me itches once or twice during my 2-week stay.  The bathroom is so dated that the cracked tiles on the shower floor was part of the decor, the crooked toilet seat and daily mold were annoying and the glass has a film that was permanent.||For my next visit to Sao Paolo, I wish I would be able to see the same staff at a different hotel more deserving of their excellent service.

I recently spent a weekend at this hotel and had an exceptional experience. Highly recommended! Location: The hotel is perfectly situated right next to Avenida Paulista, with plenty of great bars, restaurants, and shops just steps away. There's also a 24-hour pharmacy conveniently located across the street. Rooms: The rooms are spotless and modern. Service: The service here truly sets this hotel apart. The check-in process was seamless, and the receptionists were welcoming and professional. Always smiling! The bar service was outstanding—friendly, efficient, and serving delicious drinks. A special shoutout to the bartender who shared some fantastic travel tips for exploring São Paulo. The cleaning staff was equally impressive—polite, efficient, and consistently going above and beyond to ensure everything was perfect. (***Also, I did not purchase any upgrade to include the Club Lounge. Their basic service was already a delight.)

Unfortunately this was another Intercontinental that has seen better days. First impressions upon arrival were ok. Pleasant staff at check-in. My welcome amenity for being silver level was a small can of water (!). Room was large, lighting was good. AC is a little on the loud side so I wore ear plugs. This hotel doesn't seem to use the pillow top mattresses I have had at other Intercontinental properties and the mattress was on the very firm side. The bathroom was fine with good products. However the room and bathroom was showing signs of wear and tear. A water mark on the coffee table. The phone in the bathroom coming away from the wall and carpet that certainly needs replacing. My in-room safe wasn't working so I needed maintenance to fix it. Breakfast was disappointing. Firstly the room is completely soulless. No warmth, colour or natural light and furnished with very boring furnishings. I felt like I was eating in a staff canteen rather than a five star hotel restaurant. What also didn't help was the constant coming and going of not one but two Iberia crews. The ones from the day before who all sat at a large table towards the front who were then joined by the ones who just arrived occupying a table at the back. They all arrived loudly in full uniform dragging their bags behind them. Surly they could leave the bags at the lobby? Or take them to their rooms first? Their presence dominated the room. The food offering was boring. A total lack of healthy options, so much cake and pastries and the same chopped sausage and onions every day. I mentioned this to guest services and the following day I was asked if I wanted an omelet. The bar is positioned in a strange place where you have to walk past it to get to the elevators. It felt stuck out of place. There's nothing cosy or inviting about it. Worn out dull furniture and absolutely no atmosphere. One person was sitting at a desk on his laptop. The entire lobby floor needs to be stripped out and completely reimagined because nothing about it works. Nothing wanted me to linger in the hotel. I must however mention Vinny the concierge who was wonderful. Knowledgable and helpful. My feeling is this property needs to close for a refurbishment as the entire place felt tired.

Our experience was phenomenal during the entire stay. We went to celebrate my Mom's 98th birthday. Everyone, from the reception to the Club Lounge, was very caring and respectful. At the bar, we had the good fortune to meet Chelo, a very creative bartender. He was patient enough to meticulous explain how he does the research and come up with a success formula. We really enjoyed his signature cocktails and unique foam on top. We highly recommend to stop by and enjoy it.

I have always enjoyed my stay at the ICH in São Paulo. The staff are generally warm and friendly and the bar staff are excellent at their position and so very friendly. Only one negative incident occurred but that was taken care of promptly and was very appreciated.

I stayed here for two nights and it feels close to everything. I like how they refurbished the guest rooms and make the room up to date. Moreover, I also like how they handled the feedback quickly. I would highly recommend this property, if this is the first time for you to visit Sao Paulo

Kind of okay if you get the right rate, but five star hotels do not: - have a wifi system that requires a user to log in on each of their devices (the best hotel customers will generally have two or three Apple devices which are capable of sharing wifi logins so who the hell designs a system that precludes this?) - restrict the wifi devices that a guest can use to three ofewer than - have a constant stream of random locals walking through the reception and lounge in order to use the gym - have a pool on only the 3rd floor that is overlooked by every surrounding building and three surrounding building sites - have a bedside audio clock that has the original fat iPod connector that Apple hasn't built devices for at any point in the past decade - have installed a global electrical adopter in such a way that it is so close to the desk on which it is mounted that only one of the two available sockets can possibly be used.

When friends heard I was going to São Paulo they didn't say "that's fabulous". Without fail they said "why?", with concern, before voicing their experiences which ranged from: * Being pick-pocketed at the airport; * Having things stolen from them as they laid beside those things on the beach; * Being robbed at gunpoint, en masse, during the afternoon at a private party in a friend's home; and * Being certain that a kidnapping was imminent. I'd be lying if I didn't say these stories left me concerned for my safety. I was arriving in São Paulo solo and meeting with my son later that night, hopefully. After much research I settled on the InterContinental where, for approximately $195/night including a beautiful daily buffet breakfast for two I believed my son and I would be less likely to fall victim to anything undesirable. Mission accomplished. The InterContinental chain of hotels is a leap above the places I generally stay. Research seemed to indicate it was a hotel for business people though not located in a solely business district. From what I could tell, it was located in a relatively safe area, in one of the nicest parts of São Paulo. Though the InterContinental clearly attracts many business people (airline captains too) pleasure travelers shouldn't hesitate to stay here. I found it to be one of the best hotel experiences I've had. Not only was it in a busy, upscale neighborhood but it's very close to the subway, MASP, and some of the best shopping and dining areas of SP. The hotel was immaculate and safe (the lobby area is watched closely, the elevator requires a room key, access to the pool does as well). The front desk staff and concierge were helpful, considerate, and spoke English. The bar area is lovely and doesn't gouge on prices. The breakfast buffet is unequaled: 6 different kinds of fresh fruit juice (including acai), omelets made to order, probiotics, fresh fruits, and even a Japanese breakfast (you won't really need to eat again until dinner). The room itself was well outfitted. The lush beds held every sort of pillow imaginable. The shower had great water pressure. A separate bathtub was enticing enough to lure me in. The room temperature was easily and accurately controlled and wifi was perfect. I was left with nothing to complain about. Well, perhaps. The day after his arrival my son decided to go for a swim in the rooftop pool we'd viewed from our 15th floor room. We arrived there only to learn that the entire thing was 2.5 feet deep which gave us both a good laugh. Objects in the window may be smaller than they appear. Still, the pool and sunning patio was immaculate and lovely. If I were a business traveler or air captain I'd happily stay here. But on my own dime, as a pleasure traveler? I'd definitely stay here. You can put me safely in the big, huge fan category.

Likely the best hotel in Sao Paulo. We had an unplanned overnight in Sao Paulo, and being and IHG member we used points to stay here. It was about a 45-60 minute drive from the airport, but it was worth it. I think all of the good restaurants and shopping are all nearby. Our bags were lost so it was nice to have a mall within walking distance to pick up some clothes. I don't think we spent more than $4 USD to Uber anywhere. The hotel was perfect from the minute we walked in. We were offered water at check-in, which was nice considering the long ride from the airport. We spent about $50 to upgrade to get access to the executive lounge, which was well worth it. Great food, drinks and staff and never a crowd. We were checking out, but our flight wasn't until 10pm, so they let us keep our bags in the lounge and even grab a bite to eat before heading to the airport. We had a junior suite and the room was spacious and very nice. They even had adapters for US plugs on the desk, which worked out since our adapters were in our lost luggage.

By far, this is one of the best hotels in São Paulo. While I also enjoy well-equipped boutique hotels, there's something really nice and cozy about staying at a super comfortable and upscale business hotel. I base most of my hotel stays on 4 things: wifi, bed, gym and location. The InterContinental exceeded my expectations in all 4 areas. The wifi worked incredible well. It was free to access and the room and lobby worked well enough to allow me to make video calls via Skype. This is often a challenge when traveling! Next, the king bed was super comfortable. I sunk into it after long days and slept super well. The blackout curtains also helped to ensure a quality night. The gym was one of the best. It's so well-stocked that even locals can sign up for a membership. It's not Equinox or BodyTech levels, but it certainly offers a number of cardio machines and ample area for free weights, weight machines, and even a TRX area with medicine balls, mats and other crossfit type equipment. Lastly, the location is supreme. Located in Jardins, this is without a doubt the most posh and tree-covered area in the city. You're also one block from Paulista Ave, so jumping on the metro is super easy as is finding most conveniences. I had to get to a drugstore at 5am and only had to walk a block to the 24 hour pharmacy. I got a great rate and should it continue to exist, this is where I'll always stay on trips to SP.

This hotel is newly renovated and it looks like it. The lobby is very modern and chic, with a cool bar and restaurant. They are running a special on a 3 course dinner on the day you check in for less than 70 Rs. The rooms are very nice and some even have balconies. The location is amazing as it is only a block away from Av. Paulista and a block and a half from MASP. Last thing I need to mention is the concierge, he is VERY good.

Have stayed here a couple of times. Very good, solid hotel, what you'd expect from the Intercontinental. Would definitely recommend if you're travelling on business. Highlights are the gym which is above and beyond what you'd expect and the excellent staff. Maesta on the front desk deserves a mention.

The Intercontinental is located in the heart of the city and offers everything you could want in an upscale business hotel. The staff is friendly and helpful, the bar and restaurant are above average, and the rooms are clean and modern. When traveling to a foreign country, it is nice to go to a place where you can relax from your trip and feel like you have all of the amenities of home.

We came to their restaurant with our family and few friends and our waiter Mr Manoel Santo was fantastic. Premium service and attentive. We order fish (linguado) and was delicious. You can go no wrong with any dish. Amazing variety of desserts.

This was my second choice hotel as I first went to another hotel in sao paulo which was closer to my work area but that hotel was terrible and I checked out within an hour. Lost and stranded in a strange city - I found this place on the internet and called them directly while I was in the cab to book a room and they were extremely gracious on the phone and booked a room for me right away. I went here and told them my story while they were checking me in and because I had had a bad evening they upgraded me to super deluxe suite. Great customer service, great room, the suite comes with the lounge where you can eat and drink without paying extra, the lounge was helpful as I could have meetings as well there and the housekeeping, concierge, front desk, room service was all great - trust me I tried everything :) definitely worth every penny. I wanted to buy some souvenirs and they gave me detailed info with directions while I was still finishing my coffee, they did the cigarette run for me as I was tired - these little things really count. Great place! Definitely recommending it!