InterContinental Singapore Robertson Quay by IHG

Check-in was a breeze and all formalities were handled promptly. It was a smooth start, though not particularly memorable. ​The location is fantastic, with most attractions within walking distance and a great variety of restaurants nearby. As for the accommodation, the room was clean, well-kept, and equipped with all standard amenities. However, the room size was a bit of a letdown. The space felt quite small by Intercontinental standards. ​On the bright side, the hotel lounge offered a relaxing atmosphere with a nice selection of snacks. I also thoroughly enjoyed dining outdoors at Publico. The atmosphere was great, the food was excellent, and the portions were generous. ​Unfortunately, the check-out process needs significant improvement. There was only one staff member on duty for a line of about eight people. While they eventually brought in a second staff member and later a manager to assist, the response was too slow. By the time the situation was under control, several guests had already lost their patience.

We recently stayed at InterContinental Singapore Robertson Quay and had a really pleasant experience overall. The room was definitely on the smaller side, but it was very thoughtfully designed so it didn’t feel cramped. Everything was well laid out, clean, and modern. The bed was super comfortable, and I appreciated the quality of the linens and bathroom amenities. It felt cozy and perfect for a short city stay. The location at Robertson Quay is also a big plus — nice riverside area with plenty of restaurants and bars within walking distance, but still feels quieter and more relaxed compared to the main tourist spots. Service was one of the highlights of the stay. The staff were friendly, professional, and genuinely welcoming. I want to especially mention how well they take care of members. There was clear recognition of membership status at check-in, and the team made an effort to explain the benefits and ensure everything was arranged properly. It felt personalized rather than transactional, which I really appreciated. Overall, even though the rooms aren’t large, the comfort, service, and member recognition made it a great stay. I’d happily return and would definitely recommend it, especially if you’re an IHG member looking for a well-run property in a great neighborhood.

Spectacular Hotel||My recent stay at this establishment was truly exceptional. The accommodations were beautifully appointed and incredibly comfortable. I was particularly impressed by the attentive and friendly staff who went above and beyond.||Special mention to Ms. Pauline, who is one of a kind supervisor and very attentive to all of our needs. Mr. Adi is a very kind manager, and Clauwie is a fast, diligent, and very sweet lady. The dining options were also quite delightful and offered a wonderful culinary experience. I would highly recommend this place to anyone looking for a memorable getaway.Location os very tranquil and relaxing space in singapore.This hotel is one of a hidden Gem in S.g.Thank you again to Ms.Pauline ,Mr. Adi and clauwie.

Hotel is well maintained, very neat and tidy. The breakfast although not much choices but the staff are all welcoming. The gym is small but the equipments are well maintained clean and not rusty. The hotel lobby has a very nice ambiance.

My partner and I stayed at the InterContinental Robertson Quay for a week and were extremely disappointed. While the service and staff were great, I can’t rate it any higher than a 1-star due to the room situation. There were three distinct but related issues: 1) the lack of a separate washroom space; 2) the general lack of space in the room as a whole; and 3) the fact the room was constantly moist. Before getting into specifics, I’ll try to explain the layout of the room. The room is divided into two spaces - one area contains the bed and the other contains the washroom / closet. The washroom / closet area is located closest to the entrance / exit and the bed area is located on the other side of the room. So, when you walk into the room, you’re immediately in the washroom. You have a small closet on the right and a shower on the left. On the other side of the shower is a sink. Beside the sink is a bench with two small drawers. The toilet is located in a small cubicle (with a sliding door) across from the sink and kitty corner to the bed. There is a thin sliding door that separates the bed area from the washroom / closet area. The setup is annoying for a variety of reasons. An obvious drawback is that if one person is using the washroom / closet area, the other person is trapped in the bed area until the first person is done, since the washroom / closet area stands between the bed area and the entrance / exit. Now the fact that I’m calling the area with the shower, sink, etc. the “washroom / closet area” should give you a clear sense of the first issue - there’s no separate washroom. It’s essentially an “open-concept” washroom that takes up half the hotel room. For a 5-star, $300+ a night hotel room, I expect my toilet, sink and shower to be contained in a private, walled space. The second issue is the lack of space generally. The bed area is so small, there’s literally no space to open your suitcase - this must be done in the washroom area. Similarly, the only space to store your clothes is in the washroom, and that space is limited. There’s about 8 hangers in the closet, along with one small drawer that can fit no more than 2 pairs of shoes. The bench beside the sink has another two drawers, but they are also quite small. The storage space was so limited that we ended up using the narrow ledge under the tv, our bedside tables and the floor to store our clothes. Call me a princess, but I prefer not to store my clothes in the washroom and on the floor. This brings me to the third and final issue - the fact the room was constantly moist. I don’t know if this is due to poor insulation / thin windows, or the fact the shower is in the middle of the room with a barely working fan. Either way, it’s unacceptable. The thin windows also allowed us to hear the street noise loud and clear until midnight on the weekends (and we were on the 6th floor).

I had an absolutely wonderful stay at the InterContinental Singapore Robertson Quay. The service at the Club InterContinental is top-notch and truly sets a high standard. A huge shout-out to Chef Jason for the delightful snacks. The Maple Chicken Wings are out of this world! They are hands down the best wings I’ve had recently—so tender with a perfect hint of sweet maple aroma. I’m honestly obsessed with them! The service staff here are not only professional but also very charming. I’d like to specially thank ESWARAN for his exceptional hospitality. He was incredibly attentive to my needs and always checked in at the perfect moments to ensure I was comfortable. His high-level service made the entire experience feel very personal and premium. Lastly, the hotel’s location and comfort level are superb. Being able to enjoy both sunrise and sunset views right by the river was incredibly relaxing and helped me de-stress completely. Highly recommended!

Our stay at InterContinental was outstanding. The staff were professional, warm, and incredibly attentive — service was flawless from start to finish. The location is unbeatable, right in the heart of the city and walking distance to Circular Quay, shops, and top dining spots. MRT is 5 mins away. Luxury, convenience, and exceptional service all in one. Highly recommend.

Our three‑night stay at InterContinental Robertson Quay from February 28th to March 3rd greatly exceeded my wife’s and my expectations, as detailed below. When we checked into the hotel around 9:00PM on Saturday evening, we were greeted in a friendly and welcoming manner — and it only got better from there. Shortly after arriving in our room, I received the following WhatsApp message: “Welcome, Mr ______________. It is great to have you with us at InterContinental Singapore Robertson Quay. We trust your room is to your satisfaction.” And on Sunday morning: “Hello, Mr ______________, was the sleep quality last night up to standard and did the room meet your expectations when you arrived? We want to make sure everything in your room is working perfectly — is there anything we should fix or improve right away?” We had booked a Luxury Escapes package, which included an upgrade to a top‑floor room, and we were delighted to receive it. To our surprise and enjoyment, the welcome bottle of Champagne was actual Champagne - not Prosecco or sparkling wine as we expected, as is often the case on such packages. Thank you Luxury Escapes, and thank you InterContinental Robertson Quay! Though not large, our room was thoughtfully designed and very functional, with enough space to store our three suitcases neatly out of the way. The bed was firm, just as we prefer, and the soft pillows were so comfortable I was tempted to take one home - but resisted. From the filtered water system in each room; the full‑sized Byredo bath amenities (no more tiny plastic bottles); to the motion‑sensor lighting, the eco‑friendly touches at InterContinental Robertson Quay are outstanding. The hotel’s certification by the Global Sustainable Tourism Council reinforces that this property is a leader in eco‑conscious hospitality. What impressed us most, however, was the exceptional service from so many team members, especially those in the Club InterContinental Lounge, which we accessed daily through our Luxury Escapes package. Special thanks to Adi, who clearly runs a smooth and professional operation, supported ably by Pauline, Cluwie, and Leona, among others (far too many to remember by name). Farid, Inhee, and Dvin at the Front Desk were also extremely helpful in printing and copying documents we needed before boarding our cruise. Eunice, who handled most of my WhatsApp communication, was always quick to respond - far more promptly than was necessary or expected. Although I hold Lifetime Titanium Elite status with Marriott Bonvoy, which provides Executive Lounge access and other amenities, if my wife and I return to Singapore and can secure another Luxury Escapes package, we would most certainly choose to stay at InterContinental Robertson Quay again. Compliments to General Manager Ms Vasundhra Nasa and her team for making our stay so enjoyable and memorable.

I thoroughly enjoyed my stay at the Intercontinental Singapore Robertson Quay. The location is along the singapore river and a walking distance to Clarke Quay which has restaurants, nightlife and the singapore river cruise (recommend to go at night for stunning views of marina bay). The staff at the hotel were friendly, accomodating and helpful. We had a junior suite and it was spotless, with a modern minimalist decor style and nice amenities. Housekeeping came by twice a day to make up the room. 5 stars, totally recommend and hope to come back soon!

You're in good hands if you choose to stay here - the team demonstrates impeccable professionalism, warmth and a genuine passion for hospitality. Their customer obsession shows from the ever cheerful voice on the other end of the 24-hour concierge hotline to going above and beyond ensuring every detail is well-arranged, shout out to Simran for working magic, Trina for replying to emails even at 3am, and the many other staff who have contributed to my memorable stay here, thank you! Rooms are relatively smaller here but efficiently organized with artful touches. If traveling for business, would not suggest the normal room with a King bed as the desk becomes smaller, instead would definitely recommend the Executive Suite instead.

Outstanding. Super friendly and professional staff. They gave us five star service from our arrival to departure Beautiful room with views. Private sunny pool. Excellent breakfast. Comfortable bed and linens. Quality everything! Great location nEar the city and restaurants but not noisy nor touristy. Definitely recommended.

The hotel is near the river but not right next to it. The room is clean and the amenities are nice, however the rooms are very small. Not much of a view as the hotel is in between other hotels. Staff were very nice and efficient at check in and throughout our stay.

A year ago I stayed a night at the other Intercontinental in Singapore and thought it was pretty outdated, but then I noticed this new one that popped up in the Robertson Quay area. I like the area given the river, restaurants, and bars, so I decided to give it a try this time around. The hotel looks completely modern (which is rare for Intercontinentals) and is nestled in a quieter area of Robertson Quay. They noted my platinum status upon check in and they upgraded my room plus they added a free breakfast option. Once I got to my room, it seriously reminded me of a typical hotel in New York. Pretty small and they try to optimize every square inch of the room. It's a shame too because the room itself looks brand new and modern. I managed to get a workout at the gym here and while all of the equipment was new, it was very compact and seriously needed the AC turned up a few notches (thought I was going to die of a heat stroke). The breakfast was located at the restaurant next door. The provided breakfast allows guests access to their small breakfast buffet, but you can also order one entree on their menu. The buffet was seriously lacking, but their entree was delicious and completely filling (which is why I hit the gym after). I was honestly pretty close to giving this hotel 4 stars, but I can't get over how small the room was. Also one night when I was leaving for dinner, the elevator took ~5 mins to be called. That's pretty ridiculous given there are only 10 floors in the building. I even chatted with another guest who said he waited 10 mins the night before for the elevator and he missed his Grab because of it.

The Good: :: location is good for those who want to be in the Robertson Quay area :: service was very attentive and professional :: has a ton of restaurants within walking distance :: bus stop is a short walk away :: next to the river and next to a really colorful, aesthetic pedestrian bridge :: daily complimentary bottled water :: bathroom shower pressure was good :: bed was very comfortable :: slippers and robe provided for use :: mechanized hotel curtains :: in-room safe available for use :: bathroom amenities are plentiful, like toothbrush and toothpaste, cotton pads, qtips, shaver/razor, and more :: bathroom area was very spacious :: Handy phone free for you to use as you travel around the city! very convenient, allows you to make calls to certain countries at no extra charge, also has internet so you can use it as your city guide making your way around Singapore The Bad: :: room itself is on the smaller side :: you couldn't control the air conditioning in the room to stay on all day while you are gone. this means when you leave in the morning and come back from work all day, the room is humid and muggy and takes some time to cool down. the air conditioning and lights are both controlled by a motion sensor so it knows when you leave to shut everything off. i understand the need to control waste of hotel guests, but the grossest thing is to go all day in the humidity of Singapore, only to come back to your hotel room and it's just mucky in there :: the gym was always at 27 or 28 degrees Celsius, which is about 80 to 82 degrees Fahrenheit. no gym should ever be that warm. i'd go running and workout and be disgusting sweating because the temperature in the gym wasn't set to cool. i tried to call the hotel and ask them to lower the temperature but it never got adjusted. :: the elevators in the hotel were set up in a way that was annoying. you had to go to 2 different elevators just to get to your room. the first elevator just took you to the lobby and checkin, then you had to walk across the lobby to get to the elevator for the rooms. this isn't a big deal if you are staying a short time, but i was there for a while and it got tedious very quickly. just simple things like going to pick up Deliveroo from downstairs was a pain. The Ugly: :: none Would I go back? I don't think so. I didn't hate it, I just didn't love it, and all the inconveniences distracted from the whole. If you're looking for a place that's close to a lot of things in the Robertson Quay area and budget isn't an issue, then I'd recommend this to you. This place is IN (but not enthusiastically).

We had a wonderful 4 day stay at this beautiful property! Rooms are very upscale with lots of cool amenities. Management staff is extremely engaging and gave great suggestions for fun things to do in the area. Location is great! We used the hotel bicycles to ride the bike path to the Marina Bay area.

This review is a little delayed but my wife and I had a great time during our stay here while on our honeymoon. The location is great with tons of restaurants and shopping in the area. Taxis were not hard to find as soon as you walked out the door with one usually waiting to take you wherever and the subway system is not a far walk. The hotel itself is very modern with great amenities but we didnt spend much time in the hotel itself as we opted to explore Singapore with all of the great suggestions that the front desk offered to us during our check in. The concierge, Paul, was fantastic helping us with reservations and places to go grab a drink in the evening. Cant wait to go back.