InterContinental Sydney Coogee Beach by IHG

Exceptional Service at Intercontinental I recently checked into the Intercontinental on December 30th for what was intended to be a three-night stay during the hotel's busiest period. As a newly opened establishment, I anticipated some minor teething problems; however, my expectations were exceeded in the most positive way. On the first morning of my stay, my son experienced a medical emergency, which transformed my short visit into a much longer stay than planned. In this challenging time, I cannot express enough gratitude for the compassionate care and professionalism exhibited by the staff. Every person I interacted with was incredibly kind and courteous, demonstrating a level of service that is truly commendable. The staff at this hotel are a real credit to the property, and their genuine concern for the well-being of guests made my family's stay significantly more comfortable during a stressful time. I’ve had the privilege of staying at over 26 Intercontinentals worldwide, and this one certainly ranks amongst the best. The room service menu was extensive and delicious, with prompt delivery that minimized any inconvenience. The beds were wonderfully comfortable and clean, as one would expect from such an esteemed hotel. The rooms are well equipped and very child-friendly, accommodating our family’s needs perfectly. Any requests we had were dealt with promptly, further demonstrating the attentive service culture that the hotel has cultivated. Breakfast at the Intercontinental was a delightful experience, offering a variety of options that suited every palate. Thank you, Intercontinental, for your outstanding hospitality

I had an incredibly comfortable and memorable stay at this hotel, and I truly cannot think of anything that needs improvement. From the moment I arrived, every staff member made me feel genuinely cared for. When I faced an unexpected problem during my stay, the staff did not hesitate to step in and help as if it were their own issue. Their kindness and sincerity were deeply moving, especially as this was my first time visiting Australia, and they made me feel truly welcomed. Although I regret that I cannot remember his name, I would especially like to thank the gentleman standing at the front desk near the main entrance. He wore glasses and carried himself like a manager who knew and cared deeply about the entire hotel. When I asked for help after a car accident, he supported me with such genuine concern that I was honestly brought to tears. If he happens to remember my name, Inseo Woo, I would love to express my heartfelt thanks to him once again. I am truly sorry I do not know his name. The hotel itself is absolutely lovely and beautiful. The room was spacious, spotless, and extremely comfortable, and the breakfast was excellent. The recent renovation made the hotel feel modern, elegant, and uplifting throughout my stay. I also really appreciated the hotel’s eco-friendly efforts, such as the option to reuse towels and bed linens and the reusable water bottles in the room, which allowed me to avoid single-use plastics. Everything about this stay felt perfect. Once the renovation is fully completed, I would love to visit again to see how the hotel has evolved. I am certain it will be an even more wonderful experience. If I ever return to Australia, it will be because I want to stay at this hotel again.

Stayed here this past week! Amazing service from all staff. It is lovely to be greeted and acknowledged as a welcomed guest. They really go above and beyond. Special shoutout to the breakfast staff for there impressive and prompt service. Very close to the beach and beautiful rooms. Can’t wait to return next year and see all the new amenities!

We had a wonderful stay and felt genuinely looked after. A special mention to Quentin, the concierge, who was incredibly helpful and thoughtful , he really made us feel special and nothing was ever too much trouble. His care and attention made a real difference to our experience. We will absolutely be back.

Sadly, other recent reviews aren't wrong. The rooms look wonderful, but are very small. This combined with inefficient use of space makes them very difficult to walk in. The staff is very lovely and friendly. The level of service however does not match the InterContinental brand, staff are willing to help, but don't seem to have the tools to do so. The location is great, but other options nearby are probably a better bet.

Very disappointing room service experience. Rooms are not cleaned on time, and when you request basic items, they are often forgotten. It took two hours to receive a simple glass of milk, and then another hour just to get a spoon. This level of inefficiency is unacceptable for a hotel of this category and price point. The only positive aspect of our stay was the excellent concierge service, who were professional, attentive, and truly tried to help whenever possible. Unfortunately, this was not enough to compensate for the poor room service and overall lack of follow-through.

Awesome location and such lovely sea and beach views, but it was the staff and management that made this hotel stand out. The staff couldnt have been friendlier or more helpful, obliging at every opportunity. Have such happy memories of our 4n stay.

This newly renovated IHG Intercontinental is amazing. We had a late night check in Hadi Kuntjoro and Huy Lung at the reception worked extra hard to get out large group checked in very quickly. The rooms were also amazing with a very nice view to wake up to.

We thoroughly enjoyed our stay here. Parking was easy. Room was beautiful, with a spectacular view of the ocean, beach, and hotel pool. With our room we got a couple of bottles of complimentary wine and a few chocolates to enjoy. It was a perfect location, near everything we would need. Everything was clean and the staff was all friendly and helpful.

We chose this hotel and location based on reviews to relax and unwind after our 30+ hours of travel from NY. Just what we needed. Waking to beautiful sunrises from our balcony, strolls on beach and sleeping by pool between dips. Onsite bar and breakfast every morning at their restaurant enhanced the stay. The entire staff was friendly, accommodating, and willing to please. Plenty of shopping and eateries within walking distance. If adventurous, try the coastal walk to/from Bondi Beach. We thoroughly enjoyed ourselves and hope to return again one day.

Fantastic location. Staff made me feel very welcomed. Especially Clive with his friendly attitude and excellent barista skills. Front desk staff went out of their way to make sure I was happy with my room. (Mary,Laura,Chloe and Isla) Rooms nice and clean. A superb experience

Really enjoyed my stay here! I was at the Crowne Plaza for 4 nights and had no complaints at all. My room was clean and spacious, and it looked up-to-date as well. The best part about this hotel is the location. The beach is right across the street and there are plenty of restaurants and stores nearby too. Definitely a great place to stay for tourists, but unfortunately not cheap (~$250 AUD per night). You're paying for being in a tourist hot spot though. It's also about 20 minutes from Sydney Airport/downtown Sydney. The only hiccup during my stay was at the beginning during check-in. I was hoping to get my hotel room earlier since I had been on the plane for 15 hours, but I ended up having to wait quite a while. Not the hotel's fault though since it was before the check-in time, but just giving you Yelpers a heads up if you were hoping to check in earlier. It's a pretty popular hotel and check out isn't until noon. By the way, the Bluesalt Restaurant for breakfast is awesome. Great assortment of food, made to order eggs, and freshly squeezed juice.

Great spot close to Coogee Beach. Its pretty basic and dull decor, but the area is fabulous. Read more at http://www.stayple.net/hotel-resort-reviews/oceana/australia/sydney/crowne-plaza-coogee/photo-video-gallery.html

This was an excellent hotel that faces the ocean and Coogee beach. The hotel has an excellent location just a few minutes walking distance form Wylie Pools and the other ocean pools. The best rooms are in the the higher floors and provide a great ocean view. The pool was nicely heated and there was also a gym on site. The bathrooms were a bit narrow and could use some remodeling, but overall the rooms were nice. The hotel is also located within walking distance of several restaurants, a small Woolworths supermarket, a chemist, bakery, gelato shop, dominos pizza, mcdonalds, and other convenient shops. The buffet breakfast is great value, and I would recommend that you get a hotel rate that includes it. The selection icnludes eggs benedict and omelettes made to order, pancakes, cereals, a selection of hot foods (even American bacon), fruit, spreads, bread, delicious baked croissants and danishes.

Disappointing! Disappointing, nothing like the pictures, they must have moved the blue furnishings from room to room to take their pictures because as far as we could see looking into other rooms they were all brown and depressing! Planes roaring overhead all evening on each night. They say they offer sleep advantage rooms guaranteed! Really!!! We had an inside corner room which could be nice but the bed is situated in such a way that we could be seen by the two rooms either side! And as for the bath well it was fitted the wrong way around so if one sat in it there was a dip at the back which should be where the water flowed!! See photo Worse was trying to climb into the bath for a shower!! This hotel needs a complete makeover!

Reserved this hotel to rest over the weekend. Great location - enjoyed the beach. Breakfast is great as well. Unfortunately, the condition of their rooms is poor. Mold, broken tiles, broken furniture. I am Platinum Elite with IHG. My upgraded room was terrible.

-thank you HERBERT for hooking it up! -perfect location, right across from Coogee beach -immaculate views of that deep blue sea -everyone was so nice which was scary or....i'm just american? -rooms seem big or did i just pack light? -the elevator rides with my college homies seemed to be the best part of this all =TO HAVE GREAT FREINDS YOU GOTTA BE ONE.

I did not actually stay at the hotel, but I was at this facility for a work event. The staff was friendly and the food they provided the group was absolutely delicious. The location is great - right on the water.

Great hotel. Across the street from Coogee beach. As an IHG platinum member I was upgraded to a balcony room. It was an amazing view of the beach. The beds were comfortable and the linen was soft as well. Rooms were a decent size. All around a great location and quality. I would do it again in a heartbeat!

Wonderful hotel in a superb location. Clean and orderly, staff is very helpful. The rooms with views of the seaside are worth the extra price. The buffet breakfast is very nice, first class selections. Wonderful stay. Pricey, but worth it.

One would think wifi is included in a hotel of Civilised counties, but no. $20/day and then you are still limited to 3Gb which normally is ok (if it is complementary), but once in a while you are jet laged and then its not enough - add on a complementary insult after using 3Gb stating how much of an awful guest you are for using the quota you payed for. And credit card fees are not unusual in Sydney, but when you pay $2000 for your stay - couldn't that be included? In all an unpleasant unwelcoming experience but the personal at this place was really great!