Kamila C.
Google
I really, really, really wanted to love this hotel. The location is genuinely unbeatable, right in the heart of Double Bay, surrounded by amazing shops, restaurants, and bars. It was meant to be a special birthday weekend for me, and my best friend even flew out from California for two kid-free nights.
Unfortunately, the experience was disappointing from the moment we arrived. The hotel is extremely dated, and the cleanliness was well below standard. We had to request room cleaning several times, and even then, the tables weren’t wiped properly. The bathroom still had a used bar of soap from the previous guest, and there was hair stuck to the shower walls.
The biggest letdown was the pool. It was shut down, the main reason we booked this hotel for a hot weekend and then we were asked to leave at 4 p.m. due to a private event, something we were never informed about. Had I known, I definitely wouldn’t have spent $800 a night.
While the hotel did offer some IHG points and deducted part of our bar tab as compensation, the stay overall fell far short of expectations. It feels like the property relies solely on its prime location and doesn’t make the effort to deliver a quality experience.
Sadly, I won’t be staying here again. There are definitely much better hotel options in Sydney