InterContinental the Clement Monterey by IHG

Me and My Husband Stayed for Our 14th Wedding Anniversary. The Service was Wonderful, and The Hotel was Amazing. We did alot of First's car valet, bellhop. They upgraded our Room to the Presidential Suite, Also free breakfast for the 2 days we where there also 2 free Drinks. The area Was Exciting to see everything. Bubba Gumps was Right next door, the food is always Wonderful.

Such a beautiful hotel with a great staff. They remembered us the minute we walked in. The amenities are incredible. They brought us extra pillows, blankets robes and slippers retreated like royalty. The rooms are very comfortable in and it s in beautiful location. I just can't say enough about this hotel. The restaurant is excellent.By the way, I highly recommend staying here.

Had a great stay at the Intercontinental Monterey Bay. Rooms are extremely clean and elegant. Entire hotel is beautiful and the service was fantastic. My only issue is I was assigned a room that required me to walk across a bridge and then take a second elevator. Still a great hotel and will stay here again.

Beautiful hotel with a great location. The room was spacious, modern, clean and comfortable and facing the ocean. It was very quiet and we had the best night’s sleep. The check-in process was quick and easy and the breakfast was alacarte. Fresh and tasty. Being diamond members we picked that as our amenity. We highly recommend this property. It is adjoining to the world famous aquarium. The staff were very friendly and courteous (including the valet guys who greet you at the entrance).

Positive: The shower was great and the promptness of housekeeping. Negative: We heard screaming kids and parents, thumping from upstairs, fireplace kept turning itself off, no room in fridge to put food, asked for emailed receipt and did not receive one, bed was sunken in and kind of hard.

We were upgraded to a sea‑front balcony room and it completely transformed our stay. Waking up to the sound of the waves and being able to sit outside watching the ocean was incredible. We saw so much sea life right from the balcony, otters bobbing around in the kelp, seals playing in the water, and even whales passing by in the distance. It felt like having our own little nature show right outside the room. The staff were friendly and welcoming throughout our stay, and breakfast was a real highlight. As a Diamond member it’s included, and it genuinely felt like a perk, great food, plenty of choice, and we were looked after so well each morning. The room itself was cozy, comfortable, and surprisingly quiet, which made it really easy to unwind. The location couldn’t be better either, right on Cannery Row and such a convenient base for exploring the whole area. A beautiful stay with unforgettable views. We’ll definitely be back.

We stayed here for my girlfriend’s birthday and I was so impressed with the staff! Elena the Concierge went out of her way to write her a personal birthday card and upgrade us to a beautiful ocean view room, which just made her whole day. Josh at the front desk took excellent care of us throughout our stay, we just loved his positive attitude. Lastly, Lou at the bar makes an excellent frozen martini! This hotel is top-tier with a staff who cares, thanks again!

Really great spot - no notes! Bed was comfy, great location, very friendly staff. If I had one note it would be to update the on site restaurant. We tried to go for dinner one night but ended up just having a drink at the bar and leaving. The furniture felt cheap and the lights were too bright. NBD because there’s plenty of great options around but that would be one area of improvement for management. Really well done spot, will return 💯

The professional, warm and friendly staff helped me retrieve a lost item last week and went above and beyond with positive service. The location is bustling, but every staff member I interacted with was positive and polished with great people skills. That goes a long way with making my experience exceptional. Special shout out to (Michele?) on the phone and the bell boy who tracked down the item I dropped on the rec trail. I know you were very busy, but you made my problem part of your business and you were able to help me out. I truly appreciate your time. Thank you all.

This trip was out first year wedding anniversary and 13 years together with my amazing husband . As much as I absolutely LOVED going to Monterey for the first time ever I didn't love some of the issues that came about after staying . It was fun but there will still let downs I cannot get past . PARKING : vallet parking was provided however , the round about was tightly packed and cluttered , and with foot traffic and the hustle and bussle of everyone sight seeing it was overwhelming. After getting out and the car was gone I realized I left my sweater in the car and I asked to run to where my car was parked however , they don't allow that ... it's almost 2 blocks away and it also takes more than 15 min to retrieve your car each time , it also feels like a burden so we tried not to ask for our car too much and in turn silently suffered. It was a pain in the butt. FOOD : they have an amazing restaurant over looking the ocean and walk ways throughout the back of the hotel that make for sitting inside in the heat so relaxing with such a good vibe . All the staff were amazing , and for a free breakfast it wasn't half bad( my husband loved the parfait ) but for the following day we opted to get free points instead of breakfast . ROOM: we usually use points for intercontinental hotels about 3 times a year but as far as actual pricing goes I'm not sure if it's a bang for your buck but I will tell you the amount of points needed to stay are not a ridiculous amount so it is a value ! NOTE WORTHY PROBLEMS : I'm a cigarette smoker , however not only did I step outside every single time and sit on the back patio by the fire , also asking staff where the best place to smoke is , and continuing to make frequent trips outside all day considering how beautiful it was . The problem is .... When we went for dinner that night I heard someone announce on the radio that someone was smoking on our floor , they were booted out of the hotel that night , and then next day after we left they claim that the maid found my empty pack of smokes and says it smells like smoke .... (Keeping my deposit ) i was blamed for the previous person based on her cleaning my floor and probably smelling smoke from the other room , seeing my empty pack and assuming it was me . I have never and will never smoke in or around my room ever . And it's disheartening that's there's no way to proove anything . so even if you do all the right things I would just suggest to only bring vapes to this hotel and never smoke a cigarette even outside . If they see you , your a target .

Hello everyone, I am just getting off the phone with a representative who actually works at the hotel by the name of VANESSA. I called to book a room reservation, I work in the medical field and wanted to spend my 4 off days away from my city and take my dog with me. I was not sure if this hotel was pet-friendly, so I wanted to double double check and also receive vital information about the hotel. However, this woman by the name of Vanessa was VERY RUDE, I could not hear her so I had informed her, she then started yelling at me through the phone. SHE WAS VERY VERY RUDE, I even asked her not to yell at me I just could not understand certain things she was saying, due to the phone breaking up in mid conversation. THIS RUDENESS AND DISRESPECT/UNPROFESSIONALISM left me no choice but to leave a comment to inform others, and think twice about staying here. If you had rude people working there and going to be mean to your potential customers, tells me a lot about the management here. if she felt comfortable to disrespect a potential customer than it lets me know that management is not properly training and going through the best of candidates for hiring. PLEASE FIRE VANESSA. THE EXPERIENCE WITH HER WAS AWFUL SO I DECIDED NOT TO STAY HERE. YOU JUST LOST A CUSTOMER DUE TO HER. DO NOT STAY HERE EVERYONE!!!

We had a good time at Intercontinental. The location of the hotel is its biggest selling point, it's on cannery row and less than a 5 minute walk from the aquarium. We arrived around 5pm and valeted our car. Valet it 40 dollars per day. Check in was easy. Staff were efficient but not particularly pleasant or friendly. Room is clean and I was surprised with how big the balcony is! We didn't pick a room with a view of the water though. Bathroom is modern and clean. Bed is comfy but the pillows are way too soft with no neck support. There's a nespresso in the room which I def utilized. There's a fitness center and a pool. The pool is tiny! My fiancée is a big man and he found it hilarious that he can reach the width of the pool with his arms stretched out. Still relaxing none the less. Jacuzzi fits about 5 people. They graciously let us have a late check out after signing up to be an IGH rewards member. The morning staff the morning of check out were a lot nicer than the staff the day prior. Will probably keep this our main hotel anytime we visit Monterey.

This location is amazing located right in the heart of downtown Monterey bay. Like that they are now using reusable water bottles and refillable shampoo, conditioners and soap containers. Heated pool. Spa. Walking distance to shopping center, fun activities and aquarium. Place is beautiful and cozy.

We had an amazing time staying here and I can't wait to go back. Located is perfect on Cannery Row, easy to walk up and down the street and enjoy the shops and restaurants. The staff was friendly and helpful. We arrived early before check-in and we were able to have our car valet early so we did not have to pay for street parking.

This is our second stay here and this time was not as stellar as the last, only because the restaurant/bar was closed during our stay. Kind of a disappointment because the food and view is terrific. As always, the staff was very accommodating. Our room wasn't ready, so we checked our bags and valeted the car, and took a short trip down the street to our favorite restaurant. We received a text shortly after lunch that our room was ready. Perfect! A little siesta after a couple bloodies and a lovely brunch. They have Byredo's line of soaps, shampoo and conditioner in my favorite scent. That wasn't quite enough to take away the disappointment of the restaurant closure, though. I didn't review this hotel the last time we were here, so I've attached pics of the restaurant/bar when we were here in 2022.

We spent three wonderful nights here with a beautiful ocean view. The hotel is located right where you want to be on Cannery Row, and just steps from the Monterey Bay Aquarium. The hotel is immaculate. But what impressed us the most is, despite the fact that this is a very busy hotel, the staff were so pleasant and accommodating. It made our stay even more enjoyable!

Nice well kept hotel. Prime location on Cannery Row. We checked in with our baby boy and felt welcomed. We've passed by this hotel a few times when we visit Cannery Row so it was exciting to stay here for a night (or two). The Concierge, Phillip, did a great job at welcoming us and introducing us to hotel and the areas nearby. He also offered a double bed room (since we had a baby) with a fireplace. Not sure if all the rooms had a fireplace. It was a bummer that we didn't get upgraded for our Anniversary though. Typically, hotels will send some champagne or do a complimentary upgrade. Pros: prime location. Nice little fireplace. Spacious rooms. Responsive maintenance and concierge service. Cons: Mini fridge cost $50+. They have a minibar fridge but the temp is preset close to room temp. WiFi costs. No anniversary upgrades. Parking costs $45/nightly. Fees add up quick! All in all, I could see myself coming back for a nice little getaway. I do hope to book the ocean view rooms next time.

We absolutely loved our room and this hotel! We were fortunate enough to get a suite that had ocean view. I forgot to get pictures of the suite but the room had 1 bedroom, living room with pull out couch to bed, 2 full bathrooms, a balcony in the bedroom to sit and listen to the waves, 2 fireplaces for ambiance, and it was spacious. I did get pictures out of the window from the living room to show how close we were able to see the ocean. It was a wonderful get away at a fabulous hotel and we will be making it back here soon.

This place is conveniently located on Cannery Row. The best part was that Taste of Monterey was right across the way so we could go tasting and come back and relax. The check in was nice and easy. All staff here are very nice and we loved the bar tender he was very nice and made wonderful drinks. We booked a room with a partial harbor view and fireplace. The view was of a building towards the aquarium no harbor view. We also called to ask for the fireplace to be fixed. They never came. We told them at check out and the guy said, "thank you for telling us so we can fix that for future guests". We told him we booked that room on purpose and we were disappointed that we could not use it when it was an upgrade we paid for. I had wanted to stay here since I was a little kid and was disappointed. Staying here was a big deal for me as I don't ever spend this kind of money on a place. But it was on my bucket list.

Stayed here for three nights and it was very nice. We were in a room across the street which was difficult due to my mobility issues. My fault for assuming we would be in the main building as I wasn't even aware there were rooms across the street. Be sure you ask when you book if that's an issue for you. We ordered room service breakfast and the knock on the door was so fast and the food was great. The room was very clean and the bathroom was spacious. We will be back.

I love this hotel. It's in an excellent location, a 6 minute walk to the aquarium. Lots of restaurants nearby. I've been here twice and this time sprung for a premium king room. Also Kevin at the front desk was so kind and upgraded me and my husband as this trip was for my birthday and so I was able to get an oceanfront room with a balcony which was SO wonderful. You can sit on the balcony and watch the otters and sea lions frolic and play right in the bay. And the first morning we were there I saw one of the most beautiful sunrises I've ever seen. I highly recommend this hotel if you stay in Monterey!

Been in so many hotels in Monterey, this is the most impressive place I've stayed! The hotel is so beautiful, modern, luxurious and spacious! Every corners at the hotel that you can enjoy the atmosphere peacefully! Love the stairs the most!!! The first time kids love to go up and down by stairs not elevators Specially Thanks to Christina, she's so wonderful to make my birthday memorable when my family stayed at the hotel to celebrate it. She is patience, helpful and friendly too. Definitely this is the best choice while in Cannery Row!!!

I honestly don't understand all the 5 star reviews for this hotel. For a luxury hotel, the entire place itself is pretty basic/standard. Only four floors, interior lacks all the bougie flare that usually comes with a luxury brand, rooms are pretty bland. Nothing stood out to me. Maybe I'm way too spoiled with the hotels in the city ? But I immediately thought to myself the moment I stepped in if this is even worth the high price tag. The rooms are dulll. It looks like something you'll see at a holiday inn. And oh my gosh. The fabric of the sheets. The worst part of my stay in my opinion. The pillow case, flat sheet, and comforter fabric felt like it's been soaked in starch for months. It's sooo hard and uncomfortable to be in. I literally had to wear my silk pajamas to sleep to help make myself for comfortable. Overall, it's a huge disappointment for the price tag. Won't ever be coming back. Won't recommend friends to stay here. Oh, their toilet paper is awful too. LOL Update: had the worst sleep of my life. Kept waking up I'm the middle of the night because of how uncomfortable I was on this bed. Woke up to terrible back pain.

This was my boyfriend's and my first stay at an IHG hotel and boy were we in for a wonderful surprise. The hotel was spotless and literally in the heart of Cannery Row (super convenient!!!)! We opted to valet our car everyday with unlimited in and out privileges (I believe it's $45/day for either valet or self park, so we chose the easier option for us). The valet staff is super attentive and friendly. We were immediately asked if we needed a cart for our luggage (which we politely declined) but we were in and out of our car in 2 minutes flat. Immediately upon entering, we were greeted by a concierge staff member and then a couple minutes later were assisted by Philip. Philip is a STAR! He really started off our trip (after a 5-6 hour drive) on the right foot. He was great in giving us recommendations of places to eat/visit while we were in Monterey and was SO kind when I politely told him that I couldn't absorb anymore info that day. Without getting into too many specifics, he really ensured that we felt welcome into the hotel and really made a lasting impression on us. IHG hotels, PLEASE GIVE THIS MAN A RAISE! Our room was spotless upon arrival and we had a partial view of the sea from our room which was an additional bonus! The room came with 2 complimentary reusable drinking bottles and the ice/water machine was just a hallway down for easy access to drinking water. The cleaning crew is also phenomenal and cleaned our rooms in no time (at least it felt that way) and we always came back to a cleaned room and refilled coffee pods for the next day. The hotel is, as previously stated, central to Cannery Row and we enjoyed walking around and enjoying the sites, shopping and restaurants more often than not. InterContinental The Clement Monterey has now set a new standard for us and our future hotel stays and we look forward to coming back and staying here again. Thank you thank you thank you Philip for welcoming us so wholeheartedly into the hotel and making our stay so memorable and thank you to everyone for giving us a wonderful stay in Monterey. We cannot wait to come back!

Great service. Great food. Great view. Prices are a little high but over all with it. Live music. We ordered the flat steak and chilaquilles, waffles, eggs benedict, pancakes, frittata, egg sandwich, juice, coffee, smoothies, iced tea = $225

No complaints so far! Valet was very helpful ($45 plus tax when you check-out), the front desk Philip I believe was extremely welcoming. The room is nice, clean, the view not so much but we didn't expect much. We assumed the suites have the better views. The location is dead center of Cannery Row and the location can't be beat. If anything changes we will definitely update. We plan on having dinner at their restaurant or at least have some drinks. We've been here many times, Monterey in general so not sure if we can do anything new. But definitely enjoying it here.

There is a reason why you pay more. This spot is absolute perfection. Staff are amazing. Location is amazing. Amenities are perfect. If your looking for something special stay a few nights at this location and it will change your life.

Just had an amazing 80 minute athletic massage with Megyn. The treatment was both professional and super effective. She is knowledgeable and accommodated my needs superbly. Strongly recommend!

I can't believe how amazing this hotel is. The bed was the most comfortable we have ever slept on. The view was amazing. My only complaint is the hotel restaurant is mediocre for the quality of the hotel. This is not a huge issue since it is surrounded by tons of restaurants.

Outstanding. The only property of choice in Monterey. This property has top notch service from check in, to housekeeping, to valet staff. Location: Can't be beat. The heart of Cannery Row- a minute walk to the aquarium, but also just about a 20 min walk from downtown Monterey. Lots of touristy places, but also some hidden gems of restaurants and fun. Sweeping views of Monterey Bay. Safe area, well lit into the night, and populated. Cleanliness: Excellent. From the lobby to the hallways to the rooms, the property is very well maintained and attended to. No errant trash or towels littering the hallway. Rooms themselves are immaculate and in good condition. Rooms: lovely and modern. Large bathrooms with fully enclosed glass shower and deep (clean) tubs, carpets are clean and not worn. They provide paper cups, which is appreciated for extra sanitation, and beds are very clean. USB ports as well as a high-quality (new) nespresso and electric kettle with a fabulous wooden box full of coffee and creamer choices as well as teas. Mini bars are stocked but NOT on sensors, and you're welcome to remove items to store your own without being charged. Complementary cans of still water provided. Value: like every hotel here, this hotel can be pricey, but you can also find great deals. Expect to pay around $300/nt all said and done, with lessor rates in off peak seasons. Very fabulous and highly recommended!

We had a good time with our kids and it was a short walk from the aquarium. Would stay there again. It was on a convenient location. Only downside was the size of the pool. We ended up not using it.

We've stayed here a couple of time through Hotwire deals, and it's always been a good experience This past weekend we spent a lot more time in the hotel as we came for my husband's work. One of the best hotel experiences I've had: 1. Tons of friendly staff, always someone available at the front desk and valet, we never had to wait in line. Mathew was particularly friendly at the front desk. 2. Food was excellent. It is hard to do buffet conference food well, but they excelled. 3. Beds were super comfortable. 4. Rooms were always clean. 5. Cannot beat the location. 6. Watched dozens of cresting dolphins from the restaurant (not their doing, but still)! 7. Jenny from housekeeping is the star. I thought I left a necklace there. She checked lost and found, asked the current guest if she could check the room, went up and searched for it. Of course she didn't find it since it fell out of my jewelry case in my suitcase. (I'll call Monday when I know she's working to tell her I found it). .

This was my first time staying here while my husband attended a conference. It is a beautiful hotel and the staff we encountered were all very attentive and helpful. We did not have a room in the main hotel, so navigating the hallways and elevator can be a little challenging but not too difficult. The room was a decent size and we did have a full deck (with no view) but it was spacious with additional seating. The pool was just down the hall and I must say this was probably the only surprise as it is quite small for this size of hotel (basically may be okay for one or two people who like to lap swim, as that's about how wide the pool is). The hot tub was a good size and I did get to enjoy that. There is no microwave in-room but there is a stocked mini fridge and tea/coffee makers. I loved that the restroom came with a good sized tub so I enjoyed that too on my stay. Valet parking wasn't too bad as long as you don't need your car around their peak times.

Stayed 3 nights in a King bed room at the Intercontinental. When I arrived at 1am from the airport, John, the man at the front desk was extremely helpful and sweet. The valet was there ready to park the car and someone even helped us to our room with the cart. Room was very clean and came stocked with mini bar, 2 complimentary waters and robes to use during our stay. I do wish the hotel offered water bottle fill up stations because I was parched every night. Our room was right next to the elevators and the ice machine which was great and very convenient. My only distain is that the hotels spa never responded to my voicemail to book a service and the pool is extremely small however I do understand they are limited on space in such a bustling area. I would definitely stay here again.

Excellent location, central to the aquarium, and shopping. We were greeted by valet staff and upon entering had a smooth check-in, though it would have been helpful to be informed of basic hotel and room amenities (restaurant, bar, pool, gym, etc)- a Small but important detail that sets good service from great service. Room was clean and had nice toiletries and a nespresso machine. We faced Cannery Row so there was some street noise in the morning but not enough to disturb us. The pool and jacuzzi were so small, it was almost like an after thought . Our son enjoyed it but I wouldn't call it a pool- more like a wide swim lane. We tried some drinks from the C Restaurant bar and they were expensive and tasty. We've stayed here a few times and service is good, rooms are clean and comfortable (except the pillows are way too soft for us). We like the location which is a big reason we come back and will stay again.

Phenomenal, above and beyond friendly service. The staff here is so accommodating and genuinely kind. This is how a hotel should be run.

We were recommended by others to stay at this hotel for our weekend trip to Monterey. LOCATION: Probably the most primo location in Monterey. It's situated on Cannery Row and literally right next door to the Monterey Aquarium. Since the aquarium has re-entry, we were able to go back and forth to our hotel room when our LO needed to take a nap. SERVICE: We checked in late Saturday night and were welcomed by staff. They gave us a complimentary upgrade (without us asking) to an ocean view suite. We had our 4 month old with us and the staff was super friendly and accommodating. ROOM: The suite was nice and spacious - very clean. They also provide complimentary refillable water bottles. TIP: - If you have a baby, the hotel does provide a free crib upon request. - Valet is same price as self parking, so suggest you just valet. You can phone the front desk in advance to have them pull the car up for you.

What an amazing and wonderful hotel in overlooking the tranquil Monterey Bay! I spent two nights at the Intercontinental Clement Monterey at the start of my road trip last week. While there were a few issues at the start of the stay - Sunil the night supervisor, and Tom - the front desk manager - both worked with their team to turn things around. Check-in was prompt and efficient - Cecilia provided me with a list of hotel amenities, nearby restaurants/points of interest, a drink voucher (which I forgot to use), and thanked me for my years of loyalty with the hotel chain (my first stay at a Intercontinental was the Mark Hopkins in SFO over a decade ago). My first room was a King Bed overlooking Cannery Row (Room 437 in the Main Building). While the room was spacious enough - two potential concerns stood out for me: 1) The noise that was apparent even with the balcony door closed (how bad would it be in the evening?) 2) the room was missing a bathtub (I was looking forward to soaking after a long road trip up from OC). The noise concern was apparent in the evening when I was trying to get to bed earlier since I didn't have a bathtub to soak, was tired from the long drive, and wanted to start the next day early enough since it would be my whole day in the Monterey area. Noise from below and what sounded like a motorcycle convention kept me up well into the early morning hours. I shared my concerns with Sunil who was the night supervisor and he assured me that he would try to find a room to move me to the following day, which would address the noise issue and have a bathtub. I was actually at the Monterey Bay Aquarium (which is next door to the Intercontinental by the way) for the first time ever after I joined as a member (might as well, it goes to a good cause - plus, it gives me an excuse to come back to visit the area) - when I received a phone call from Tom, the front desk manager. He was pleasant and mentioned that Sunil had brought my concerns to his attention and that he had a new room I could move to whenever I came back from the aquarium. The room change was seamless - new keys were assigned, and I was told to take my time to transferring my belongings from my old room to the new one. Have to admit - the new room definitely made up for the lackluster first room. I had a breathtaking view of Monterey Bay - with a full balcony to boot. The room also came with a bathtub, as well as all the other wonderful appointments you've come to expect from staying at a hotel brand such as Intercontinental. I actually found myself ordering most of my meals to-go, and bringing it back to the hotel room to enjoy in my own private space. The rooms themselves are nicely appointed. In addition to a comfortable bed with plenty of pillows, my particular rooms had a bonsai tree, a zen-like sand tray, Nespresso machine (with adequate coffee pods and accessories), and adequate seating areas. Both rooms (the one I stayed in the first night and the replacement) had their own fireplaces, and balconies (although I'm hearing from some people that some rooms lack a balcony, much less a full one. The bath toiletries were good - I think the stand out star was the hand soap by Byredo from their Bal D'Afrique line. Something about the scent reminds me of a tropical island getaway with palm trees, sandy beaches, and sparkly clear blue waters... Thank goodness for valet parking - when I turned onto Cannery Row on a busy Saturday afternoon - there were people everywhere, completely oblivious to the laws of the road - people walking in the street outside of crosswalks, etc. while you can park in front of the hotel to unload your belongings - you'd either have to self-park in the hotel's structure a block away (and somehow do so without running a clueless tourist over) - or you can opt to have the valet park your car for you. I went with the latter. The hotel restaurant - the C Restaurant/Bar - is located on the first floor of the hotel, overlooking Monterey Bay. I actually dined here for breakfast - had a great experience - and there's a separate review I wrote for it on their respective Yelp page. You are centrally located to wonderful choices to eat/visit on Cannery Row. From the Monterey Aquarium next door, steps to restaurants (check out Whaling Station for prime rib/steaks), dessert places (Ghirardelli Ice Cream shop just minutes away). Spend a day over in Carmel or head down PCH to check out Big Sur. Overall, a wonderful hotel and easily my favorite among the Intercontinental brand of hotels. Tom and Sunil lead a great team of front desk crew members who definitely turned an issue around - something I do appreciate and am happy with their service. While this was a much needed trip to relax/unwind - there's still plenty I've yet to see in the Monterey area, and so I'm planning a return trip in the next few months, and will not hesitate to stay here when I do come back.

My husband and I stayed here over the past weekend and splurged for the ocean view suite to celebrate our anniversary. We had such a relaxing time. The view is so pretty and calming. The staff is really nice. We used valet and they were great at helping us out of the car and on the day of departure getting us our car back to us by the time we reached the lobby for check out. I love that this hotel was in the middle of everything. We were able to walk to everything we wanted to do and see. We will definitely stay again.

8/29/22- Luxury hotel but rooms comparable to standard room. Very disappointed with the rooms This hotel is in prime location literally right next to Monterey Bay Aquarium. It gets a 5 star for location. Zero stars for room decor. We usually love to stay in our hotel rooms and expected more from this hotel. We stayed in room 310 with partial ocean view. Star 5 stars for staff check-in face to face 5 stars for all valet staff, prompt and courteous 0 stars There was a wedding in the courtyard and all the noises echoed into the room. 0 stars empty fridge requested but prior to visit. Contacted hotel twice and I was reassured it would be taken care of. 0 stars for room decor and layout 0 stars the towels are super hard and crunchy , yes all the bath towels

Absolutely fantastic! There is nothing lacking at this establishment from the parking attendance to the waitresses in the restaurant. Everything is five star they make you feel as if you're the only person in the whole wide world. This is a five star luxury establishment affordable to the masses yes yes and yes.!!!!

I think the best thing about this place is the location. It is literally a hop and a skip from the aquarium. The decor is also really calm and cute like a modern beach vibe. Some things about it did not seem like a 4.5 star hotel. I made requests on Priceline for several things and I guess they didn't get those. So that was kind of strange. Thankfully they were able to send up a rolling crib to our room with extra sheets. Our shower was very wonky. You had to turn it to get it to the shower head and then some more to get to the other shower head but the pressure was never quite right. The ice machine on our floor also seemed really dated and our regular water bottles wouldn't fit under their water sensor so we used the ones they provided. We requested more tea and cups at one point and they brought us only tea, no cups. We checked out the pool which literally was like a one (or two?) lane lap pool. Our toddler ended up with a fever in the middle of the night and when I called the front desk they had no thermometers. Kind of strange that their gift shop isn't stocked with necessities like that. On the plus side their room service breakfast was delicious. Parking is a bit inconvenient but they do offer valet at the same price as self-park ($45) ... we parked in the aquarium parking lot for much cheaper. The guy at the front desk gave us that tip which was nice but he also told us the wrong location lol... There is no mini fridge in the room, at least not one that isn't stocked with alcohol.

I will never stay any place else when visiting Monterey. The gentlemen at valet are very courteous & helpful. They literally helped me with my bags & walked me in to the main lobby. The guy at the front desk was very articulate, knowledgeable, & pleasant. He asked for someone to help me up to my room & made some suggestions for brunch the next morning. My room was absolutely clean, smelled fresh, & that balcony with the view of the ocean was just stunning! Overall, amazing hotel & now my favorite!

My family and I had an amazing stay for a weekend getaway here at this property. Upon arrival we were greeted by valet with a warm welcome. We checked in with the Front Desk Agent Sunil and I have to say he went above and beyond to making sure our stay at the Intercontinental was exceptional. Sunil was very kind, personable, and professional during the check-in process, he gave all the information we needed about the property. The room was amazing with views leaving us speechless. The room was clean and spacious enough for my family. We made sure we made the most of our stay by soaking in all the views, using the amenities, and just enjoying the property what it has to offer. Thank you to the friendly staff for providing the incredible service and Sunil for making my family and I a memorable one!

My wife and I stayed here for our anniversary in September. Our bill for our two day stay was over $1,500. We reserved a room with a balcony and a partial ocean view. When we got to our room, the blind would not open. Sounds petty, but for the price we were paying, everything should be working. They came to fix fairly quickly which was good, but when the blind opened it revealed our partial view and balcony. The partial view was a good 300 yards from the ocean and it was between a restaurant and the hotel. The balcony was literally about 2 feet wide, not even enough to sit on. To say the least we were very disappointed. For the price we were paying we expected better. Also, the sink in our bathroom took a very long time to drain. We mentioned the issue to a maintenance guy in the hallway and he said he would take care of it. It was not repaired. I know this review is from 3 months ago, but I have submitted two negative surveys and asked for a response from IHG, but I have not received a single response. We were celebrating our 30th anniversary and it was disappointing that my wife could not enjoy the balcony or the view. We love the area, but will not be staying here again.

We got lucky booking last minute through AAA . We were driving the coast and deciding where to stay last minute each day so we weren't on a strict schedule. By far this is the nicest place we have stayed at. We arrived at 7pm and were lucky enough to get a room with an ocean view and it had one of the largest patios I have ever had in a hotel. We were created by valet and chose to use it since self parking was the same price. Staff was the best, I watched them de-escalate a few situations in a highly professional manner with other customers. Breakfast is not free at this hotel. This hotel has two sides and numerous amenities. We were on the west side of the hotel next to valet. The room was on the larger side, the fridge was fully stocked with drinks and they also had wine and snacks. Two complimentary water containers were offered as well. The room was well cleaned and the bedding looked fresh. Our view of the ocean was a peek-a-boo view. When the tide was out we just saw the rocks. The room was quiet but we did hear people walking by chatting occasionally. Within walking distance to nightlife, eateries, and aquarium. I will definitely be coming back. More pricy than I would like to pay but experience was worth it. We spent $569 for one King bed for one night and $45 valet and $20 valet tip. We did not eat at the hotel restaurant or get room service.

Spent the weekend here with family. We booked online and the whole process was easy. It's my first time to visit this city and I enjoyed my whole stay. Upon arriving, Philip, from the front desk assisted us. He was professional, accommodating, very thorough and gave us a lot of tips regarding places to visit and enumerated all the hotel's amenities we can use and do. We felt welcome from the very beginning upon arrival. We had multiple encounters with him during the whole duration of our stay and all of them were pleasant. He's the most welcoming and energetic among the front desk staffs and made sure to greet arriving guests no matter if it's the morning, afternoon or night. We had the King Classic Fireplace suite and it was wonderful. Our room was always made up and cleaned. The towels and consumables were always replaced. Basic toiletries were available. We always had a good night's sleep. There's complimentary still water in can, Nespresso coffee machine and tea. The location of the hotel was perfect. It's near the Monterey Bay Aquarium and there's a lot of shops and food choices (apart from the hotel restaurant and bar) nearby. Overall, our stay was amazing and it was a great Monterey first visit experience for me. I'll definitely recommend staying here when exploring the city.

This InterContinental location is very walkable, that's why I chose it. The hotel and the rooms were clean, nothing to write home about. The staff was nice, though nobody is in a particular rush to get things done in a timely manner. Valet is expensive, just as expensive as parking in their lot, which is crazy. Everything was slightly overpriced, which is what's expected in a tourist destination. Overall, the experience was fine, nothing special.

Beds are extremely uncomfortable, I'm not sure it's a mattress, feels like a padded box with a pillow top. The rooms are extremely loud, the climate control is extremely loud, the street noise is extremely loud, windows are thin. I would not stay here again and do not recommend anyone who cares about comfort over location.

We really enjoyed our 3 night stay at the beginning of November. We had originally booked for 2 nights, and extended for an extra night. When I inquired at the front desk, the gentleman helping me was happy to extend the lowest AAA rate I had from a previous night, even though the hotel was selling at a higher rate for that day. Everyone we encountered from front desk, to valet, to bellman, were all very professional, nice and happy to assist (please don't forget to tip these people.) We booked a 2 double, fireplace and patio room. The room and bathroom were clean, modern, and well appointed. We appreciated the reusable water bottles with a refill station next to the ice machine. My only criticism would be the cleanliness of the patio. The seats were covered with stuff that had dropped from the trees and the table and chairs were a little dirty and cobwebby. If you have a guest checking into those rooms, please have housekeeping or matinance give the patio a good sweep or blow prior to guest arrival. It would also be great if they had some rooms that at least offered 2 queen beds as opposed to 2 doubles. The rooms certainly look big enough to accommodate that, and it's definitely more comfortable for families. 2 full size adults in a double bed is definitely...cozy. As other guests have noted, the pool is tiny, like, laughably small for a hotel that size, although my 11 year old still enjoyed it. While we did use the jacuzzi, I noticed the 2nd time we were in it how incredibly dirty it was. I did let them know at check out that it was well beyond time for it to be drained and scrubbed. For a luxury hotel, this was an unfortunate oversight and they need to have that cleaned and maintained more often. I hope it's been addressed. The location of the hotel is great for the touristy stuff. It's right in the heart of shopping and dining on cannery row, and 1 block from the aquarium. Once you park ($45/night) you hardly need your car. We enjoyed the area, but probably wouldn't want to be there in the high season when everything is at full capacity. However, November was a perfect time to visit as the weather is still nice and it's much more mellow. We're already looking forward to next year.

Went to the intercontinental for a stay over the long MLK weekend. When we arrived our two rooms weren't available. We completed the check in process, left our bags with the bellman and waited to receive a call and or text to advise that our rooms were ready. Only one of the two rooms were available at 4 PM. The other room was ready shortly there after. Upon checking in we received our keys and proceeded to the room. The room was very pretty, I like the partial Oceanview. The only thing I couldn't spend my time on the "balcony" due to its size. I can't upload the video of the room on Yelp. Which is a head scratcher because I've seen videos on Yelp lol I would recommend staying here. The front desk staff were welcoming, extremely helpful and really there wasn't a hiccup the entire stay. The valet parking is $49 which is high and you may have a little bit of a wait during checkout to receive your car. So make sure you use the valet retrieval by phone.

You're paying for location convenience. Not luxury. Not much attention to detail. We were happier down the street. Better accommodations, bigger room and better view.

Amazing service, clean and comfortable rooms. It was a very busy weekend and the valet, bell and front office staff were on top of everything!

My family of 4 had a wonderful experiencing staying at the InterContinental The Clement on Monterey's Cannery Row! Conveniently located right next to the Monterey Aquarium, and steps to restaurants and shops on Cannery Row, and a quick drive over to Old Fisherman's Wharf. We got a room overlooking Cannery Row and a peak of the ocean. My kids loved watching the people and cars on Cannery Row. I found the staff to be professional and accommodating, and loved that the hotel was 100% kid friendly. There is an ocean view restaurant onsite that we did not get a chance to eat at, and a small gym and lap pool on property. The spa services looked comprehensive and prices seemed reasonable for a hotel spa. All in all a wonderful experience staying at the IC The Clement. Thank you for making my family'a stay in Monterey a pleasant one!

Trash company.. won't let me cancel the last night of my reservation even tho it's with a week notice... will never stay hear again.. money hungry trash service

By way of update I contacted hotel management and was connected with Michelle Esparza. She proceeded to first tell me that the hotel doesn't see anything wrong with the service they provided. I asked her to escalate and her response is we aren't doing anything for you. Would never spend money here again. Zero customer service by hotel and hotel management.

So the hotel itself is really NOT all that it's the location and the staff.. rooms for what we paid were super basic however the staff is amazing.. we got not one but TWO NOISE complaint calls... one was that my dog was barking ( we were at dinner and have a portable doggie cam... and she was in fact sleeping! Then when we came back we had the tv on around 11pm... and received another call about a complaint either the walls are super thin or we had a Karen near by.. parking is NOT included ... for paying a little over 800 for ONE NIGHT that's insane.......... I probably won't ever be back. They should make the rooms more modern and make the prices more reasonable... it wasn't ALL THAT