InterContinental the Strings Tokyo by IHG

From the moment we arrived at The Strings by Intercontinental Tokyo, we were warmly welcomed with a level of hospitality that immediately set the tone for an exceptional stay. Every interaction, from the front desk to housekeeping, was marked by kindness and attention to detail. Housekeeping, in particular, went above and beyond, fulfilling every request with care. Communication was seamless throughout our stay, thanks to the hotel’s convenient WhatsApp support.||Small luxuries like Byredo toiletries added to the elevated experience, but what truly made this stay unforgettable was the culinary magic created by Chef Suzuki and Chef Jesus.||We opted for the breakfast buffet during our stay, and it turned out to be one of the best decisions we made, second only to choosing this hotel in the first place. It was hands down the best breakfast buffet I’ve ever experienced. As a vegan traveling with a non-vegan little brother, I was thrilled by the variety and quality of options available to both of us.||Chef Jesus personally gave us a tour of the buffet, and it felt like unlocking a hidden level of gastronomic paradise. Then, Chef Suzuki stepped in and created multiple versions of the most flavorful vegan curry I’ve ever had, topped only by the exquisite and traditional Japanese vegan breakfast he surprised us with on our final morning.||If the incredible hospitality wasn’t already reason enough to return, Chef Suzuki and Chef Jesus are the heart and soul that will bring us back. Thank you to the entire Strings team for giving us the most amazing trip of our lives.

An amazing experience from the very first moment of greetings till the very end. My family and I had a privilege to stay in thos beautiful hotel where I was lucky enough to celebrate my birthday. The hotel staff was very polite and organised a very lovely gift to the our room. It was very lovely. The service, food, amenities and the whole experience was simply perfect!||It was very convenient location for us to travel anywhere we wanted. We will remeber our stay in InterCon The Strings Tokyo as one of the memorable and cool!!! Thank you, InterContinental The Strings Tokyo and to all amazing people who made our stay unforgettable!!! :)

The Strings by Intercontinental Hotel in Shinagawa offers a fantastic location with excellent connectivity to Haneda Airport and Tokyo Station. Its central positioning makes it a convenient choice for travelers, and the spacious rooms add to the comfort of the stay. However, there were a few areas that could use improvement. The air conditioning was not particularly effective, requiring me to request a fan in the middle of the night. Additionally, during summer, only two small water bottles (500ml each) were provided daily, which was insufficient. I had to request extra bottles every night—something that could easily be addressed with a more generous allocation. On the positive side, the view from room 3135 was stunning, offering a scenic glimpse of Haneda Airport and the mesmerizing sight of planes landing through a large glass window. It was truly a highlight of the stay. One detail that puzzled me was the inconsistency in room rates. Despite booking four consecutive nights, the second night was priced 350 yen higher than the rest, without a satisfactory explanation. While the amount itself was small, it raised questions about pricing policies—whether this is a standard practice in Japanese hotels or a broader global phenomenon. The breakfast experience was exceptional, thanks to the warm and attentive Nepali staff, especially Minato-san, who handled requests with patience and professionalism. The breakfast spread was impressive, offering a variety of healthy choices and a great selection of buffet items, all enjoyed under natural sunlight filtering from the top of the building. A special mention to Tanaka-san at the front desk, who kindly accommodated an early check-in, making the arrival experience seamless and welcoming. Overall, The Strings by Intercontinental Hotel provides a comfortable and well-located stay with breathtaking views and excellent service. With some tweaks in air conditioning, water supply, and pricing transparency, it could truly elevate the guest experience.

The hotel could not be more accommodating if they tried! Wonderful facilities and even more welcoming staff! Was here for an entire week on business...from the greeting you get in the lobby, to each and every staff member throughout the hotel...very centrally located mere steps from the Shinigawa station...the fitness center open 24/7...loved the bathroom with the combo shower (with amazing water pressure) and and bathtub for soaking (they provide bath salts for you to use)...to the bed that made me feel right at home every night! Would absolutely stay here again!

This is superbly located next to Shinagawa Station with excellent transport links. Additionally there is a range of shops and restaurants close by. As with most Intercontinental properties it is stylish and well appointed. Our room was a mid level with lounge access which we highly recommend. The lounge means breakfast afternoon tea and evening snacks are covered. Happy hour means drinks can be consumed. There is a selection of restaurants and all offer top class food. The staff are just superb and nothing is too much trouble as you would expect from Japanese service. We highly recommend this hotel.

What’s not to love? The hotel is spotless and well maintained, and the staff are all incredibly kind and helpful. My room was cleaned daily and always felt fresh when I returned. The breakfast buffet was the highlight of my day — the food selection was impressive, and the quality even better. Every staff member in the dining area was warm and attentive, and the head chef personally checked in each morning to ensure everything was running smoothly. I can’t recommend this place enough!

The Strings hotel by IHG is by far one of my favorite hotels in Japan. The location, minutes away from the train station, is superb. Many restaurants and shops to choose from. The service was excellent. The rooms were spacious, the beds were so comfortable and the bedding was amazing. I need those linens for my own bed! The hotel restaurant and room service food was delicious as well. I would definitely recommend this hotel and I can't wait to visit again.

This is an excellent hotel which we have already reserved for our next trip. Service and amenities, are top notch. Location to the Shinagawa station and Shinkansen is superb. The only negatives was dinner at Melodia was awful, both service and food. There are also weddings on the weekend so would recommend a stay during the week and avoid weekends if possible. Breakfast and breakfast staff were wonderful. Highly recommend.

The Intercontinental The Strings hotel is a fabulous hotel. I had the opportunity to stay a night here and this hotel exceeded my exceptions. The day I checked into the hotel, I was flew from Hokkaido and was tired from the journey. All I wanted to do was check into my room and rest a few minutes before venturing out to explore Tokyo. The lobby is on the 26th floor of the building. I did not know this as I was looking for the lobby on the first floor and just happened to see the small sign with that specific instructions. At checkin, I was escorted to the club lounge to complete my checkin and to enjoy afternoon tea. I was quite happy with the afternoon tea as I was slightly hungry from the flight. When my room was ready, they escorted me down to my room and showed me the elusive and exclusive bathtub nestled next to the window which overlooked Shinegawa. I was a breathtaking sight and you know I soaked in that tub to take in that view. The service at the Intercontinental is outstanding. From the checkin process, to the club lounge, and to daily requests, they went out of their way to make me feel at home (away from home). As I was celebrating my birthday on my trip, the hotel even provided me a cute small bear left on my bed with a note on the table. Chefs Kiss!!!!!!! The hotel is conveniently located next to Shinegawa station and shopping complex. So taking the JR or subway is a breeze. To find the hotel entrance from Shinegawa station, you only need to cross the bridge (2nd level) and look for the Excelsior Coffee shoppe. If you pass it, then you will miss the entrance to the hotel. Trust me. I missed this many times and wandered aimlessly trying to find the entrance to the hotel. Thank you INTERCONTINENTAL The Strings for a wonderful stay and home away from home for my trip to Tokyo.

I'm a huge fan of IHG hotels so it was a must for us to stay at The Strings in Tokyo. It's conveniently located in the city but not in the heart of the city. It's about 15 mins away from some of the main attractions such as Shibuya, but, the hotel is connected to Shinagawa station so it's easy to get around via subway. There's also a direct train from either airport (HND and Narita) to the hotel so that's an option versus Uber. We checked in around 9pm and the lobby is located on the 26th floor. The check in process was easy and the staff assisted us with how to take the train. Our room was on the 29th floor and we had an amazing view. It wasn't the biggest room but we had enough space. They even had a humidifier in there to help with the dry air. We also got a chance to check out the gym, and help ourselves to the daily breakfast buffet which had an assortment of food, including vegan and gluten free options. Overall, our 3 day stay was fun and we didn't lack for anything.

Nice hotel near Shinagawa Station that my company regularly stays. Been here many times and can say it's a very comfortable hotel. Because the rooms start on the 27th floor it makes them quite sound proof. Building is right next to the station which allows you to easily get anywhere in Tokyo, including Haneda airport. The only real negative I can think of is the fact that there isn't much open later around the hotel and the subway closed too. Makes it hard to get anything late night if one choose/wants to do so nearby. AC works well, beds pretty comfy and hotel has a good bar and restaurant. I wouldn't hesitate to stay here if you are looking for a good spot!

I wasn't particularly fond of the front desk. I felt like I was rushed to check in and check out. This was troublesome especially because I had questions regarding my final bill. To be rushed when it comes to a bill that's almost $500, it's kind of absurd. I get that the clientele has money, but there should be more thoughtfulness in the service when it comes to sensitive matters such as money.

Service is great and the location is awesome, but it is a small hotel on the 26th floor. Small workout room. Buffet breakfast was okay at best. Coffee was sub par.

The Intercontinental brand has dominant grounds in Japan, with over three properties stretched throughout the area. With the Strings by Intercontinental Tokyo, this 5-star hotel is positioned in a fantastic area for business and family travelers alike. I can't stress how awesome this hotel is - it's one of the gems that the Intercontinental Group has and will continue to have. With over 206 guest rooms in this upscale Shinagawa location, the rooms are stylish, with free wi-fi and large windows with a fantastic view of Tokyo. This hotel is definitely catered to more corporate and business travelers, but during Golden Week, it seemed like locals like to stay here as well. Getting to the hotel is quite easy from Haneda Airport - it's simply a quick train ride from the airport to Shinigawa Station, and a quick 5-7 minute walk to the hotel. We quickly checked in around 10:00pm at night after arriving from Los Angeles, and got ourselves situated on the executive floor. The decor is elegant and old school - do mind that the outlets are not the usual US three prong, so if you have a charger that requires three prongs, the only one is available in the bathroom. As with all Japanese rooms, they aren't huge, but definitely a great place to be with its location of furniture and designs. We were given pajamas and a lovely anniversary bear that was such a nice touch from management. The views are incredible as well - you can make out such a vast landscape of Tokyo, even on rainy days. Bathroom wise, it was small but relatively useful - our amenities were the classic Agraria lemon scent, which has been around since 2015. There are also a variety of items that some travelers may want. There is a nice bathtub alongside the shower. Speaking of design, the lobby is one grand place to be. With its sleek, eye-catching atrium and the natural lights floating into the building, it was such a nice place to have breakfast and tea time. With glass walls built into each floor, the area remains quiet even with a busy lunch crowd. Bamboo and other plants decorate the place as well, along with a themed golden Godzilla, which I thought was a pretty cool touch! Even with the hotel's location near the busy train station, they were never any noise issues at the hotel. Throughout our stay, we were constantly being greeted and warmly welcomed. We had our breakfast here for both days, and I must say the spread is quite fascinating and delicious! With Japanese breakfast comfort food to Western omelets to your healthy juice bars, the breakfast buffet had it all during our stay. Eating in the lobby while staring at the magnificent design really helped open each day with a new positive mood. Overall, the Strings by the Intercontinental Tokyo is one of the finest hotels that the IHG group has to offer. As a business-oriented hotel, it's quite great since the speed and efficiency of the service, coupled with the quiet nature of the hotel, makes it incredibly a nice value for a bustling city like Tokyo.

13 nights here this year over 3 visits and I still feel it wasn't long enough. Amazing breakfast, wonderful staff, outstanding location and incredible bathrooms for bathing and showers make this my favorite place in Tokyo

I found this to be an excellent hotel. The staff are well trained, the gym is medium sized but well maintained, and the breakfast was excellent. Though the rooms are a little small, this is quite forgivable given that Japan has limited space. The location is also quite good. Shinagawa train station is a major stop on the Yamanote train line, providing convenient access to central Tokyo and the Shinkansen bullet train if you want to see other parts if Japan.

The Strings is located above office building complex in shinagawa area. Despite the map showing almost above the station, you would have to walk quit a bit from Shinkansen platform. I have used it several times in the past couple years and each time the quality has gone down and price has went up. There is a new Marriott down the street and would prefer them over the Strings. Here is why: Room was magnificent with dark black hardwood, a couch, huge work staton, and glass window full size bath. However, material use are already showing wear and tear, in extent they need to refurbish soon (I don't think the owner thought of majority of people staying would be from western countries where they don't take shoes off). Biz center has turned into a smoke room, defeats the while biz stay concept when you need a printer or any office support (front would print out black and white copies) Fitness center is nice, free weight up to 25lbs (haha), cardio, and machines. What disappoints me the most is the restaurant. There are actually two, one is Chinese that only opens for lunch and dinner (nice view, food is overrated). And western place which opens all day & full bar at night. Not sure why they didn't switch the setting. late night I would prefer having a drink overlooking outside, instead of looking at elevator shaft. Hence I don't drink there. Meal is mediocre. Breakfast used to be full buffet but last few times they switched to continental, yet for same price (I believe I had to shell out 2000yen) for that price I could have five meals outside the building. Front desk and concierge saves this place, there's one Japanese gal and an Australian dude that always make sure I'm taken care of. In fact all of the staff is by far nicer than Courtyard Ginza's snobby front desk, so I hope the Strings would retain these good peeps. This place is overpriced but if you have a corporate card to burn, be happy.

Beautiful location in a quiet business area .. stunning hotel, almost impeccable rooms. Calm stylish modern decor.

I cannot say enough good things about this hotel; I stay here every business trip I have to Tokyo. Rooms: Quiet and very clean. Although small compared to a standard US room, it's pretty spacious for Tokyo. I like the speakers in the bathroom so I can turn on MTV and jam to some J-pop while i'm brushing my teeth :). Service: Both front desk and concierge were very attentive and polite. The concierge was helpful in providing directions around Tokyo. Location: This is my favorite part as it's situated within a 7 minute walk from Shinagawa station which is SO convenient going to and from Narita (using the Narita express). There are great restaurants and shops located within the station..there are SO MANY FOOD OPTIONS! Location in my case is great because I work in Kawasaki and it's a direct train from Shinagawa to Kawasaki. However if you're tourist, location wouldn't be ideal as you're about half hour train ride away from the fun places like Shinjuku, Shibuya, etc. One downside would be their restaurant and bar. I ate at the Chinese restaurant (not by choice) and it was meh. Nicely presented but just very expensive for very mediocre. I highly suggest eating at the many restaurants that surround this hotel. Also the bar was OK, drinks were fine but the service was SLOW. It wasn't very busy but it took forever for someone to take our order and for our drinks to come out. Highly suggest this hotel.

It's 5:05 pm. Just arrived. Have dinner reservations 30 minutes away at 6:15. Room not ready.

Excellent hotel in Shinagawa with a breathtaking lobby on the 26th floor worth a visit even if you aren't staying there!

The service and the location is fantastic. I had a premier king room and I was very happy with the hotel. The only thing I could have wished for was a bit bigger room if it is supposedly so called king premier room.

Amicable staff who go out of their ways to help make your stay comfortable. I am a repeat customer for sure!

So trendy, modern, expensive glass, 5 star hotel that starts 25th floor and up (could be wrong of exact floor it starts from) You get a feel of warm, modern, trendy Hotel with heated dark wood floors where visitors can ring a bell at your door. You shall be greeted with Hotel stuff who already know your name as Mr/Mrs welcome, You step out of the Hotel, cross a bridge you are in a sea of people pouring in and out of a train station. Concrete and Glass as far as the eye can see.

A friend and I stayed in the ANA Intercontinental Tokyo - The Strings for one night, on our way back from Kyoto, and before heading to the airport the following morning. This hotel is directly next to the Shinkansen train stop (which is a stop on the bullet train to/from Kyoto to Tokyo), so it was very convenient for us on our way back. This hotel is in a great area; we are bummed we didn't have more time to explore and go shopping around there. Service at this hotel was great, the lobby was beautiful, there are great views of the city from the hotel rooms, everything was very clean, and the beds were extremely comfortable. I would stay at this hotel in the future, and for a longer period of time.

Trendy hotel with easy access to Shinagawa station. The rooms are a bit small but the view from every room is excellent.

Stayed here on business last fall. Very nice rooms, great location and the most helpful staff. The breakfast is very good (slightly pricey) as well. Would stay here again and would recommend to my friends/co-workers.

The location is great on top off the Shinigawa Station you do need to walk a quarter of a mile since elevator will take you to 26th floor where the lobby is. Staff are friendly but the price for the room is way high I expect more of a bigger size and new contemporary furnitures.The housekeeping are really good ,keeping up with cleanliness. Two restaurants(China and Western Bar) that are by far needs improvement :for China Shadow to pricey with a mediocre Chinese dish only with exception of the garlic prawn take your money somewhere else although the view is the only you can appreciate at night and friendliness of the staff. While the café bar which serves the breakfast buffet has only few selections I would prefer to walk around Shinigawa Station for a better meal. If I can come back to this hotel it's only because of the friendliness of the staff!