Jenny Ho
Google
It's with profound disappointment and outright fury that I must recount my recent experiences at what was once a cherished childhood haunt. This theater, a place where I forged countless memories over the past 15-20 years, has been utterly corrupted by the presence of its general manager, a truly contemptible individual whose discriminatory behavior is as undeniable as it is disgusting.
My brother and I have been targeted twice by this individual, and the pattern of her animosity is starkly clear. The first incident occurred when we attempted to see Oppenheimer. Despite my being his legal guardian and well over 18, and my brother being 16, this manager, with an air of unwarranted suspicion, demanded court documents proving my guardianship. The notion that one needs legal paperwork to attend a movie is not just absurd, it's a transparently hostile hurdle erected solely to deny us entry.
Our most recent encounter, while attempting to watch Superman, only solidified our conviction that this manager harbors a deep-seated prejudice. Her tone was instantly and exceptionally disrespectful, bordering on outright contempt. While I understand and respect a no-blanket policy, her delivery was scolding and demeaning, treating me, a fully grown adult, like a misbehaving child for an honest oversight. This wasn't a misunderstanding; it was a deliberate act of belittlement, designed to make us feel unwelcome and inferior.
It's clear that this general manager views certain patrons through a lens of bigotry and disdain, making snap judgments and enforcing policies with an aggressive, selective rigor that is utterly unprofessional. Her presence is a cancer on this establishment, eroding its integrity and driving away loyal customers. That this theater allows such a venomous and prejudiced individual to remain in a position of power is not just baffling, it's a profound betrayal of the community it purports to serve. My childhood memories of this place are now irrevocably tainted by the bitter taste of her unadulterated malice.