Annie Thomas
Google
⭐ 1 star (Only because I can't give 0)
The worst hotel experience I've never even had — and that says a lot.
I booked this hotel expecting basic hospitality, but what I got was rudeness, arrogance, and absolute disrespect from the staff — all before even checking in.
One female staff member, Sofia, was incredibly rude on the phone — barking responses like I was a burden, not a paying guest. Then a male staff (Ezraad or something similar) decided to jump in, acting unhinged and wildly unprofessional, speaking over me, raising his voice, and showing no basic manners. Instead of apologizing or de-escalating, the so-called manager Nino defended their nonsense with a smug attitude and zero accountability.
I immediately cancelled my stay — no way was I going to ruin my short, beautiful trip by looking at those three miserable, incompetent faces.
This place doesn’t deserve a single guest until they clean house and learn what hospitality even means. I’ll be reporting this to every booking platform and warning as many people as I can. If you value your peace of mind, stay away.