IRAPH SUI, a Luxury Collection Hotel, Miyako Okinawa

Spent 2 nights in early February 2026, using the chase edit redemption (they should give you a welcome letter at check in). After Naha, it was nice to get away and be closer to nature here. I wanted to star gaze but the weather was cloudy/rainy, but I still had a relaxing time. Contacted the hotel via email 3 days before to arrange for complimentary shuttle from the airport (as another reviewer also mentioned). Service was fantastic, everyone is nice and helpful. Seems to be free laundry by the gym but we didn't use it. Loved the sea salt bath sachets you can make every evening (perfect for soaking in the tub in room), welcome fruit and snacks, sunset toast (alcoholc and non alcoholic and some light bites), beach shuttle, and also ride back to the airport that we arranged when we first checked in.

This hotel is possibly the best one I’ve stayed at in Okinawa. First of all, I would like to sincerely thank a very handsome Japanese front desk staff member (sorry I forgot his name) who provided us with an extremely detailed and professional check-in, including a thorough introduction of the hotel facilities. The hotel is very new, and the scenery is absolutely beautiful. It’s also conveniently located, with easy access to major attractions around the island. As a Marriott member, we received a complimentary suite upgrade. The room was spacious and beautifully designed in an all-white style that perfectly matches the island atmosphere. The in-room amenities were excellent — drinks in the minibar were complimentary and refillable, and the bathroom amenities were from Byredo, which was a very nice touch. Marriott members are also offered complimentary breakfast every morning, with both Western and Japanese options available. Our room even had a private pool. The hotel also offers a gym and a free self-service laundry room. From 5 PM, complimentary drinks and snacks are served, allowing guests to relax and enjoy the sunset — which was, of course, stunning. At 9 PM, the hotel provides turn-down service along with a lights-off reminder, encouraging guests to step outside and enjoy the starry sky. There are also free yoga classes every morning, and on Tuesdays and Thursdays, guests can enjoy live performances with traditional Okinawan instruments (Sanshin), offering a wonderful cultural experience. You can also make your own complimentary bath salt for the night. Overall, this hotel truly left a perfect impression on me and is an ideal resort for a relaxing and memorable stay.

I had read all the reviews so should have known what I was going to get and to be honest the hotel grew on me the longer we stayed. I've rated it 3 stars as it was passable. With a few adjustments, this hotel has the bones to be great and not just average. Cannot speak more highly of the staff for accommodating our requests and booking activities for us. What was missing was pool service and a greater attentiveness within the restaurant. It may have been due to the language barrier however when we had lunch, we were not offered drinks besides water and the follow up was not particularly great. There was also a lack of atmosphere outside with furniture being fold out chairs and tables for the most part. Some additional styling would have gone a long way and proper maintenance. The sunsets from the property are truly amazing though and the happy hour while watching the sunset was fantastic. My rating is on the basis that it is described as a luxury collection hotel and value for the price we paid. Food was passable but not up to scratch for a luxury offering as well as the pricing being very high for what it was. With my burger I was given a handful of fries as accompaniments. It was very sorry looking. My A&W burger and meal was 20 times better at 1/4 of the price. Facilities were sparse with just the single pool and no gym. Maintenance of the grounds could also have been better with outdoor equipment not in fantastic condition as well as there being cleaning equipment left out in the open. Outdoor furniture also was budget and didnt have a lux feel. No pool side service which should have been a given at this level of 5 star hotel. Some light music might have been nice throughout the day at the pool as well to create some atmosphere. Bed was extremely hard which I had read in the reviews prior to booking although I didn't realise it would feel like sleeping on a table! Having said that I didnt get a back ache from it... Rooms are sparsely decorated and could do with some sprucing up however floor plates were large and we did get upgraded to a room with a good view.

The best service that I’ve ever experienced! We celebrated our honeymoon and the staff were extremely attentive, professional and made us feel at home. They gave us a bunch of gifts and nice gestures. It really was a wonderful experience and they made our special trip even more memorable. The room was spacious and luxurious, the bed firm yet comfortable. Would recommend to anyone visiting the island. A 10/10 - arigato gozaimasu!

This is NOT a luxury hotel. It’s a beautiful setting and the staff tries its best, but I would never return. The rooms are old and poorly maintained. The restaurant is not good. The “fitness center” is an old closet with two treadmills and some weights in it. The airport “car service” was a random old taxi with ripped seats. I booked a private tour through the hotel and the guide did not speak English! Very few of the staff members can speak even a word of English, including many of the front desk people. I wouldn’t mind any of this if the pricing wasn’t so aggressive. Not a good experience and it makes me wonder about the Luxury Collection’s standards.

5 stars for service at IRAPH SUI, a Luxury Collection Hotel! Every staff member treated us like VIPs. Huge thanks to Mr. Nishiwaki, Ms. Sato, and Ms. Horikoshi for their incredible hospitality. Even though I don't speak Japanese, they provided amazing personalized service – recommending/booked local restaurants and communicated with a tour company about my flight delay.| Plus, the rooms were pristine, amenities top-notch, and every request came with a smile. Service truly doesn't get better!|For sur will back to here again in the near future.

I would not stay at this hotel again. We left after one day, this is NOT a luxury hotel. The building/facilities are in dire need of maintenance. There was visible mold in the ceiling of the lobby and on the cushions in the pool area. We had a door to our suite that was rusted and needed paint badly. The staff was very nice but there is only one restaurant on site and it's local Japanese food. I would not recommend this hotel, it was terrible.

We had an extraordinary stay at Iraph Sui, a Luxury Collection Hotel from June 16–21, 2025. This resort is truly a hidden gem in Irabu island, Miyakojima, offering a perfect blend of understated luxury, personalized service, and breathtaking ocean views.||||We were incredibly honored to be upgraded to the Presidential Suite (Room 311), the finest suite in the hotel. The space, the design, and the panoramic views were simply unforgettable, it was a highlight of our entire trip to Japan.||||We are especially grateful to the front desk team, including Satoru, Daisuke, Yutarou, and Mari, for their warm welcomes and daily kindness. Special thanks to Takashi, the Room Manager, for ensuring our comfort throughout the stay, and to Mr. Toshio Ito, whose thoughtfulness made us feel genuinely at home.||||We also like to thank Yutaro Inaba, the Assistant Manager, for his professional hospitality and excellent coordination that made everything seamless.||||From the tranquil setting to the outstanding team, Iraph Sui is the epitome of refined island hospitality. We wholeheartedly recommend this property for anyone seeking a serene, luxurious retreat—and we will absolutely return when we next visit Miyakojima.