Gaurav Raval
Google
Unfortunately, I had to change this review from 5 star to 1 star after my wife and I had a really bad experience with Hasina charging for her first 'no-show' after 3 months of going regularly to her for the treatment. I never had this type of experience at any of the professional massage therapy places except this one. She is an excellent massage therapist and She definitely knows her stuff but she is not that great when it comes down to flexibility and dealing with customers problems.
From our first visit, she kept OUT CREDIT CARDS on file. When my wife missed her first appointment because she couldn't get her notification on the text message, OUR CREDIT CARD WAS CHARGED FOR FULL AMOUNT OF THE TREATMENT WITHOUT EVEN NOTIFYING US. We were told by her receptionist that Hasina will waive off the charge when my wife goes for her next treatment. When my wife went for her next treatment session, she bluntly refused to waive off the charge or reduced the amount despite her and me talking nicely to her on the phone. She mentioned she is missing the appointment second time, which is not true as we only have confirmation for one missed appointment by email.
Once we have this conversation with her, my wife did not even get a proper treatment for her last session but despite that she was charged the full amount.
The problem with the smaller businesses like this is that they take advantage of customers who are loyal to them.
Keep in mind if you cannot commit to her sessions, PLEASE DO NOT GO HERE AS YOUR CREDIT WILL AUTOMATICALLY CHARGED EVEN IF YOU ARE LATE OR HAVE ONE NO SHOW!