Sam G.
Yelp
This place is absolute trash. The managers refuse to deal with complaints such as maintenance members not adhering to their appointments. When I asked the man to leave because I was still in bed (I work nights so being in bed at 9am is typical) and I told him there was an appointment for anytime after 3, he told me no. He kept trying to come in my bedroom to change an air filter for the furnace in the closet. I told him I wasn't dressed and he needed to come back later. He still refused to leave. Luckily my boyfriend is a cop and spoke up before he made it to our bedroom. The man finally left. The manager, Frank, told me that they have too many apartments to actually manage the appointments and that if I didn't like it so much here I should move out. Not even 2 weeks later, a woman started hanging around our apartment at all odd hours. She's bipolar/schizophrenic and clearly off her meds. She's loud, disruptive, and follows us because she thinks we will help her get her kids back when they were kidnapped. Come to find out they were taken by CPS. Again, I bring this up to Irish Hills and they completely ignore me. No call back, nothing. Then, the maintenance guy from my first complaint tried to buffalo his way into our apartment AGAIN. I was able to speak with a much nicer manager after that, who was apologetic and promised to get someone else in there. Unfortunately, it didn't happen. Same guy was in my apartment when I came home from lunch. At least this time he adhered to his appointment time. Not to mention, 2 years ago, we had another issue with a maintenance person breaking in and stealing our ps4 games and tablets. All of the locks were new because I had broken my old key off in the lock a few weeks prior, all of the doors and windows had the sticks in them, and when I came home that morning, all of the doors were still locked. All keys were with me at the time. The manger told me that his maintenance people were too busy that night to break in and steal things.
Take your business somewhere else, readers. This place is not worth the headaches they cause and then refuse to deal with.