Irwin's Mountain Inn

The online pictures give a different perspective than reality. The whole place needs a major update. Very dated. Carpets are filthy. You’re paying a top price for a bottom hotel. After talking to the front desk supervisor, a different room was allocated. Much better but still not worth the price. The supervisor was helpful and understanding. On a positive note, the only one, location is good. A couple of blocks from stores and restaurants. Banff is worth the trip just not at this hotel.

Pros: location, free bus passes were amazing, the tub was deep so you could have a bath, the view from our room was nice off the balcony. The room was clean and the service was great. Very friendly staff. Cons: a bit dated (carpet, A/C, TV, lobby), the beds and pillows are a tad more firm for my taste, and the TV could have more channels Overall, this is a solid choice for Banff accommodation, and my husband and I would stay here again. We had a great time!

Irwin's Mountain Inn has a great location, just a short walk from the centre of Banff, which makes it easy to get around. The room was very clean, and the staff were welcoming. That said, the overall feel of the hotel is a bit dated, and for the price, the in-room coffee facilities were quite disappointing. It’s an okay place to stay if you value location and cleanliness, but it doesn’t quite offer the extras you might expect at this price point.

This hotel feels very dated and hasn’t been updated since it was built. The rooms and hallways are dark and dim. Our “2-bedroom suite” was misleading—it was really a living area with a bed, and a separate room with another bed, so more like a one-bedroom suite. The room was advertised as having air conditioning, but only the small separate bedroom had an AC unit. The pictures also showed the main area having ac.If the bedroom door was closed for privacy, the main living area became uncomfortably hot. We couldn't even open the window because no screens. At that price, it would have made more sense to book a room with two queen beds together. The heat units were dusty and dirty, the electrical outlets were old and unreliable, and the paint on doors and trim was in poor condition. For a hotel charging $600+ per night, the rooms looked worse than some budget hotels I’ve stayed in. The hotel had underground parking but it was no secure. We also had issues on checking, neither of our cards were actually activated and we had to go back down and get someone else to help. Overall, very disappointing and not worth the price.

It's a step down from most motels I've stayed at, and 4x the price. This place sucks so bad it's almost hilarious. At 150/night I would just stay and move on my merry way. At 600? It's robbery. This shouldn't be allowed. -stains on carpet -shower curtain smells like pee -nothing updated since 1995 -check in at 4pm Positives: there's parking Don't stay here, even if it's your last possible choice. Stay in Canmore instead.

Great customer service even better location with great views in some rooms. Decent amenities with a surprisingly well equipped gym. Centrally located in Banff it is walking distance within most everything you need or want to do in downtown Banff. The rooms were not the most modern or clean, it had a somewhat outdated look with the elevator and hallways not the cleanest or best looking. The rooms were average and bathrooms seem more updated. Found some stains on some of the towels. Decent hotel for price interiors not the best but location and service were great.

This place is a huge disappointment. Nice staff, nice location but an absolute dump. From the time we walked in from the parkade which is sketchy, the very dirty worn carpets and chipped paint everywhere continued throughout all the way into our room. The ice machine had black bacteria on the tray, the window rails were disgusting, the fridge had a year or more dust on it and didn't work. For the price we paid we were totally disgusted. Photos online are very deceiving, wish I could give an ever lower rating.

We stayed in the king jet tub suite, and was quite disappointed with the fact that it was bright at 4:30 in the morning waking us up. There is no means of closing a curtain above the sliding door window. It is just a sheer curtain that lights up the whole room as soon as the sun comes up The air conditioner did not work. It’s in a horrible place and did not keep the room cool the hotel itself is quite dated. The carpets are quite worn and dirty. The suite itself was big and beautiful. However, updates definitely need to be made. The staff was friendly upon check-in and checkout.

I've stayed here twice and it's a very convenient place to stay. It's close to town and the rooms are simple but clean. We parked out back and that was easy enough. The price was great for my visit in late October, and I'd definitely stay here again.

A bit pricey but here on Canada day and maybe that's the reason? Clean room. Large size of the room. Good location. Parking available. One significant criticism we did have is we could not open the windows as the screens did not fit and kept falling out of the windows and had big gaps at the contact points. Very hard to regulate temperature in the room with the the one window AC(and wasteful).

We booked the place online and deeply regret the decision! Here is why: ~ The place was not fully occupied when we checked in. We requested for a room with a view facing the main street. They denied that claiming the hotel was 'almost' booked. So hoping that we would get a decent view at least, we entered the room. But alas, our room was on floor 2 and from the window all we could see was the roof of a tour bus parked in the lot! ~ The inn claims to have 'limited' parking, but the basement parking has only a few spots (about 14-15) for 65 rooms! They are marked randomly in all directions and it is really difficult to get your car in and out. ~ The place has a spa and sauna. They also have a board outside 'food and drinks not allowed'. We went in to find four people enjoying beer there! We left and returned when the spa was not occupied. The purpose was to relax, but that was not to be. In a few minutes 7 kids ages 1 to 10 were in the spa. They were there unattended by any adult, splashing water, diving and shouting on top of their voices. We felt like we were babysitting them for over 10-15 minutes before their mothers arrived. All this was happening in a spa that has only a glass wall to separate it from the reception, with two inn employees sitting right there! ~ The inn also claims a no smoking policy. And has multiple posters all around the property. However, we spotted a person smoking in the patio facing the main street. To sum it up, the rooms here are not worth the price you pay, the staff is not concerned, rules made to be broken and overall a sad state of affairs. That probably explains why they had a VACANCY board on a long weekend when most other neighbors were fully occupied. Save yourself from this overpriced property and book one of their neighbors on the street.

This was a great little find on my overnight trip to Banff. Reasonable in the price, outstanding service from the ladies at the front desk, excellent location. Free parking, quick internet, and all the amenities a ski town should have--equipment storage, fireplace, and a cool vibe. Loved my time here.

We got a deal and only stayed for one night. The room overlooked the entrance and was very clean. Beds were very comfy and there were a good number of outlets throughout the room. Room included a sink, fridge, microwave, and coffee-maker which we also used to boil water for some instant noodles~! Four of us stayed in one room and it didn't feel cramped at all (and we're used to spacious living). Our room faced the front of the hotel but it was away from the main areas so it wasn't noisy. Underground parking was a bit cramped but useable and when we came back at night it wasn't full. We were always able to get the parking spot right next to the elevator so that was cool. Staff were very nice. Would definitely stay again!

Overall: Budget option but some major maintenance issues in room Irwin's Mountain Inn has a great location - it is on Banff Avenue and a short walk to the restaurants and shops, yet far enough away to not have to deal with the noise. This also allows for a lot of overnight parking options behind the hotel and easy access to the highway to get in and out of town without having to drive through the pedestrian madness of Banff Avenue. There is also a Safeway a block away for your groceries. Check-in was quick and easy, and they allowed an extra hour to check-out without issue. The property itself was clean and the WiFi worked flawlessly. We had one of the suites because the pricing of their suites was less than many hotels charged for their basic rooms so I would recommend checking their actual website if Banff is busy and appears sold-out because those rooms may be available and surprisingly affordable, yet not advertised on third party sites. There is some onsite underground parking, however it is a little misleading to even call it "limited" as their website does. There are 65 guest rooms and what appear to be a dozen or so parking stalls underground in an extremely tight configuration. Also, if you are driving a larger vehicle you should check the height restrictions as larger trucks and SUVs will most likely not fit. The room itself was clean but there were definitely some major maintenance issues. We turned on the air conditioning because the room was about 28 degrees Celsius (82 degrees Farenheit), yet the temperature was between 0 and 5 degrees Celsius (32 to 41 degrees Farenheit). The air conditioner could not cool the room more than a couple degrees, even if we let it run for hours. Being an older unit it was noisy so we could not leave it on overnight. We did not take advantage of the amenities such as the hot tub, sauna and ski lockers. When we walked by the hot tub was always empty and looked to be large compared to other hotels, however because it is not fully enclosed you can smell the chlorine in the lobby. The El Toro restaurant is opened for breakfast and dinner, and when we had our breakfast there it was average and priced in line with other Banff breakfast places. I would recommend going into town to a place like Coyotes or Melissa's if you have time because they are much better, however El Toro is a nice solution when you do not want to leave the immediate area for breakfast. Irwin's is priced at the low-end of the market, and as such offers a great value. While there were some major maintenance issues with our room and the underground parking leaves something to be desired, it is a place we would potentially stay at again if it was the cheapest option with the understanding with the cheapest price may come some problems (such as our 28 degree room).

Pretty solid location, just a little walk to the hot spots in town. I never like being "in" the hot spot since that means too much noise, but close by is what I like. Spacious, accommodating, safe.

Friendly staff. Allowed us to lock up our mountain bikes indoors. 10 min walk to city center. Clean rooms and bathroom, moderately priced compared to nearby hotels.

Room was clean. Just a small window with not much of a view but we were upgraded to a spacious room with a jacuzzi hot tub in the middle of the room. Close to downtown. Underground parking. Small gym. Overall enjoyed our stay here, reasonably priced especially for location.

Great hotel in Banff right down town. Had everything we needed. The staff was super accommodating and stored our bags for us for 5 days while we hiked through the backcountry. The rooms were super spacious and very nice. Highly recommend this place