Irwin's Mountain Inn

Pros: location, free bus passes were amazing, the tub was deep so you could have a bath, the view from our room was nice off the balcony. The room was clean and the service was great. Very friendly staff. Cons: a bit dated (carpet, A/C, TV, lobby), the beds and pillows are a tad more firm for my taste, and the TV could have more channels Overall, this is a solid choice for Banff accommodation, and my husband and I would stay here again. We had a great time!

We stayed in the king jet tub suite, and was quite disappointed with the fact that it was bright at 4:30 in the morning waking us up. There is no means of closing a curtain above the sliding door window. It is just a sheer curtain that lights up the whole room as soon as the sun comes up The air conditioner did not work. It’s in a horrible place and did not keep the room cool the hotel itself is quite dated. The carpets are quite worn and dirty. The suite itself was big and beautiful. However, updates definitely need to be made. The staff was friendly upon check-in and checkout.

Great location right behind transit stop and everything else within walking distance. Rooms surely looked dated but it was acceptable. We loved our stay with kids as our room had a great view outside and inside was a bigger and spacious room as well. Just no breakfast options available but there were alternatives available outside. Wouldn't mind staying there again.

Clean hotel, delightful service, the lady at the front desk was terrific. The place feels a bit dated, but that is why you are paying a cheaper price per night. Beds were comfortable, good pillows. Location of the hotel is a bit of strut down Banff Avenue, but within ten minutes walk of the action. Better yet, we had a three day complimentary ROAM pass with staying at Irwin’s. So, if you need public transport, you have access to it on the cheap. You may be able to find “better places to stay, but I think you may not be able to find better people and prices for the location than Irwin’s!

The hotel itself is good. The staff are friendly, it's clean, and the location is just great. We were able to park in the underground car park because we had a smaller car (VW Jetta). In general, however, you can tell that the hotel is getting on in years. As mentioned earlier, it is clean, but a few minor renovations would improve its image (repainting the walls in the hallway and perhaps hanging a few pictures to make the hallway look more welcoming). Unfortunately, the air conditioning in the room was unusable at night because it was incredibly loud. That's why we slept with the window open. (People who are light sleepers should perhaps take earplugs with them.) Nevertheless, we had a good stay.

Great customer service even better location with great views in some rooms. Decent amenities with a surprisingly well equipped gym. Centrally located in Banff it is walking distance within most everything you need or want to do in downtown Banff. The rooms were not the most modern or clean, it had a somewhat outdated look with the elevator and hallways not the cleanest or best looking. The rooms were average and bathrooms seem more updated. Found some stains on some of the towels. Decent hotel for price interiors not the best but location and service were great.

We spend a night here and found this in my bed sheet after I woke up in the morning. The bed sheet had chocolate on and both was definitely not washed. We told them about this in the morning when we check out and they said not thing they can do because we book through a 3rd party app. This kind of service is up hygienic and unacceptable for $500 a night

We stayed at Irwin"s Mountain Inn, for two nights, in March 2025. Upon arriving at the inn, we were greeted by the sight of a completely "smeared" front glass door. The glass was so dirty that we couldn't even see into the lobby. What a horrible welcome! After we checked in, we went to our room only to encounter a general feeling of grunge. Everything felt dirty. The back of the bathroom door was filthy. We had to clean it with a face cloth and the cloth came away with black dirty spots all over it. There were also long black hairs clinging to the door. Neither of us has long hair nor black hair. It was so disgusting. The bathroom was a joke -- very tiny -- you could hardly move in there. There was no hair conditioner, in the container, in the bathtub toiletry caddy. The body wash container was missing and had been replaced by a bottle of Rocky Mountain Soap body wash. The pump on the body wash bottle was broken, so no body wash was available. The location of the bathroom was not designed properly. The door faced the two beds and the light switch was on the wall, outside the bathroom. So, when using the bathroom, at night, the light would shine towards the beds. Why should an occupant's sleep be disrupted by someone else turning the light on to use the bathroom at night. We have never been in a hotel room where the entrance to the bathroom faced the beds. This hotel is old and beyond outdated. The mattresses are of poor quality and sag when you lay down on them resulting in a terrible night's sleep. The upholstered bench, in the room, was stained and gross. The carpets were dirty and full of snags. There were vacuum cleaners and laundry carts strewn about the hallways well into the evening. We expressed our concerns about the condition of our room to the front desk clerk. We showed her the dirty face cloth that was used in cleaning the bathroom door. She agreed that this was not acceptable. The front desk clerk assured us that a refund would be applied to our credit card for the inconvenience. To date, we have not heard from the inn nor received a refund. We believe that this tactic is a ruse used by the hotel to lull guests into thinking that their concerns will be addressed. We think that this is a ploy implemented by hotel staff in an attempt to easily "get rid of guests who have a complaint". Don't stay at this dump, unless you want your mountain experience to be ruined.

I've stayed here twice and it's a very convenient place to stay. It's close to town and the rooms are simple but clean. We parked out back and that was easy enough. The price was great for my visit in late October, and I'd definitely stay here again.

A bit pricey but here on Canada day and maybe that's the reason? Clean room. Large size of the room. Good location. Parking available. One significant criticism we did have is we could not open the windows as the screens did not fit and kept falling out of the windows and had big gaps at the contact points. Very hard to regulate temperature in the room with the the one window AC(and wasteful).

We booked the place online and deeply regret the decision! Here is why: ~ The place was not fully occupied when we checked in. We requested for a room with a view facing the main street. They denied that claiming the hotel was 'almost' booked. So hoping that we would get a decent view at least, we entered the room. But alas, our room was on floor 2 and from the window all we could see was the roof of a tour bus parked in the lot! ~ The inn claims to have 'limited' parking, but the basement parking has only a few spots (about 14-15) for 65 rooms! They are marked randomly in all directions and it is really difficult to get your car in and out. ~ The place has a spa and sauna. They also have a board outside 'food and drinks not allowed'. We went in to find four people enjoying beer there! We left and returned when the spa was not occupied. The purpose was to relax, but that was not to be. In a few minutes 7 kids ages 1 to 10 were in the spa. They were there unattended by any adult, splashing water, diving and shouting on top of their voices. We felt like we were babysitting them for over 10-15 minutes before their mothers arrived. All this was happening in a spa that has only a glass wall to separate it from the reception, with two inn employees sitting right there! ~ The inn also claims a no smoking policy. And has multiple posters all around the property. However, we spotted a person smoking in the patio facing the main street. To sum it up, the rooms here are not worth the price you pay, the staff is not concerned, rules made to be broken and overall a sad state of affairs. That probably explains why they had a VACANCY board on a long weekend when most other neighbors were fully occupied. Save yourself from this overpriced property and book one of their neighbors on the street.

This was a great little find on my overnight trip to Banff. Reasonable in the price, outstanding service from the ladies at the front desk, excellent location. Free parking, quick internet, and all the amenities a ski town should have--equipment storage, fireplace, and a cool vibe. Loved my time here.

We got a deal and only stayed for one night. The room overlooked the entrance and was very clean. Beds were very comfy and there were a good number of outlets throughout the room. Room included a sink, fridge, microwave, and coffee-maker which we also used to boil water for some instant noodles~! Four of us stayed in one room and it didn't feel cramped at all (and we're used to spacious living). Our room faced the front of the hotel but it was away from the main areas so it wasn't noisy. Underground parking was a bit cramped but useable and when we came back at night it wasn't full. We were always able to get the parking spot right next to the elevator so that was cool. Staff were very nice. Would definitely stay again!

Overall: Budget option but some major maintenance issues in room Irwin's Mountain Inn has a great location - it is on Banff Avenue and a short walk to the restaurants and shops, yet far enough away to not have to deal with the noise. This also allows for a lot of overnight parking options behind the hotel and easy access to the highway to get in and out of town without having to drive through the pedestrian madness of Banff Avenue. There is also a Safeway a block away for your groceries. Check-in was quick and easy, and they allowed an extra hour to check-out without issue. The property itself was clean and the WiFi worked flawlessly. We had one of the suites because the pricing of their suites was less than many hotels charged for their basic rooms so I would recommend checking their actual website if Banff is busy and appears sold-out because those rooms may be available and surprisingly affordable, yet not advertised on third party sites. There is some onsite underground parking, however it is a little misleading to even call it "limited" as their website does. There are 65 guest rooms and what appear to be a dozen or so parking stalls underground in an extremely tight configuration. Also, if you are driving a larger vehicle you should check the height restrictions as larger trucks and SUVs will most likely not fit. The room itself was clean but there were definitely some major maintenance issues. We turned on the air conditioning because the room was about 28 degrees Celsius (82 degrees Farenheit), yet the temperature was between 0 and 5 degrees Celsius (32 to 41 degrees Farenheit). The air conditioner could not cool the room more than a couple degrees, even if we let it run for hours. Being an older unit it was noisy so we could not leave it on overnight. We did not take advantage of the amenities such as the hot tub, sauna and ski lockers. When we walked by the hot tub was always empty and looked to be large compared to other hotels, however because it is not fully enclosed you can smell the chlorine in the lobby. The El Toro restaurant is opened for breakfast and dinner, and when we had our breakfast there it was average and priced in line with other Banff breakfast places. I would recommend going into town to a place like Coyotes or Melissa's if you have time because they are much better, however El Toro is a nice solution when you do not want to leave the immediate area for breakfast. Irwin's is priced at the low-end of the market, and as such offers a great value. While there were some major maintenance issues with our room and the underground parking leaves something to be desired, it is a place we would potentially stay at again if it was the cheapest option with the understanding with the cheapest price may come some problems (such as our 28 degree room).

Pretty solid location, just a little walk to the hot spots in town. I never like being "in" the hot spot since that means too much noise, but close by is what I like. Spacious, accommodating, safe.

Friendly staff. Allowed us to lock up our mountain bikes indoors. 10 min walk to city center. Clean rooms and bathroom, moderately priced compared to nearby hotels.

Room was clean. Just a small window with not much of a view but we were upgraded to a spacious room with a jacuzzi hot tub in the middle of the room. Close to downtown. Underground parking. Small gym. Overall enjoyed our stay here, reasonably priced especially for location.

Great hotel in Banff right down town. Had everything we needed. The staff was super accommodating and stored our bags for us for 5 days while we hiked through the backcountry. The rooms were super spacious and very nice. Highly recommend this place