Irwin's Mountain Inn

Very attentive staff. Had issues with the TV service. However, they had gave some options they would give to make up for the inconvenience. Underground parking is nice and convenient. They have a nice hot tub and sauna. Also one very good perk they have a 3 day pass for the transit service for free. My wife and I had a great stay and would recommend.

The location and staff were amazing! My son has mold allergies. He was miserable for the entire stay and 2 weeks after. Rooms are large and have balconies. they need to improve the mold around the tub. Time for a renovation. We were moved to 3 rooms and all had the same condition. The hotel did have some upgrades. I just need some more. Would recommend once these things are addressed. Nice large hot tub. The beds was comfortable.

A good hotel, we chose at it was a lot cheaper than most other hotels in Banff. We had a family room which had a separate room for my daughter. Both beds were comfortable and the room was well equipped with everything you need. You can pay $$$ more if you want a more luxurious hotel but we weren’t that long in the room each day so it did us fine. A few mins walk to the shops and restaurant. Bus stop right outside that takes you to the gondola for free. Some views of mountains. Gorgeous locally made toiletries in the bathroom. Yes maybe it needs a slight refurb but then the prices would go up!

We spent 2 nights in room 145 in September 2024. Room 145 was very quiet (apart from someone slamming a door at 7am every morning!!) We had a large room, 2 very comfortable queen beds, on ground floor with outside patio area. We used the hot tub/sauna. Staff are very friendly and arranged our tickets for the Sulphur Mountain Gondola. Coffee in the room was very tasty. Great Rocky Mountain toiletries are provided (all good but especially loved the conditioner). The showers were good and plenty of towels/face flannels. Very low underground car park (there is an outside one if your vehicle is too high). But once parked up we didn’t need to drive as the inn provided Roam Transit transport pass for 3 days which took us everywhere we wanted to be. It's great to be so near to Downtown Banff without being too near all the noise from bars and restaurants. You can eat at El Torero which is accessed from inside the hotel lobby. We has breakfast both mornings which was very tasty and great service.

I am now staying at Irwins Mountains Inn Hotel in Banff for the third time and I can highly recommend it without any reservations. It is an exceptional hotel, and what I particularly appreciate is the service and friendliness of the staff at the reception. Every time, they have gone above and beyond to fulfill every request and find me the perfect room. Whether it was a room change or a special request, they did everything with great care. Additionally, I was provided with excellent recommendations for the surrounding area, including a bus pass, and any further questions I had were always answered. In contrast to other hotels I have stayed in Banff, this one is my absolute favorite. It is located in a quiet area with a stunning view of the mountains. The rooms are well-equipped with amenities such as a microwave and fridge. The wellness area is peaceful and well-maintained. I will definitely return and can highly recommend this hotel over others (also higher prices) in Banff!!!

Room was above average. It was nice to have a couch and coffee table to sit at. Someone else’s review mentioned the hall carpet needed replaced. I don’t agree. The carpet just needed a good cleaning. The service was great. The worst I could say about the room the entry door was cut to short on the bottom and the noise and light from the hallway came through big time. I’d go back again and recommend to my friends.

Just had our third annual stay at Irwin’s and have booked the 4th for next year. Staff (Maya, Matthew and the rest) are so friendly and helpful. Rooms are clean. Beds are comfy. Conveniently walkable to downtown Banff and the bus stops right at the door if you’re going to other locations in Banff. Restaurant has great food.

Dated rooms and amenities but an OK place to stay if you’re really just looking for a place to sleep like we were. It’s about a 10 minute walk to the main downtown area and bus passes are included in the stay which is great. There was plenty of parking available for us as well. Walls are paper thin; we heard everything going on in the hallway. There was a beautiful view from our room and a small balcony.

I've stayed here twice and it's a very convenient place to stay. It's close to town and the rooms are simple but clean. We parked out back and that was easy enough. The price was great for my visit in late October, and I'd definitely stay here again.

A bit pricey but here on Canada day and maybe that's the reason? Clean room. Large size of the room. Good location. Parking available. One significant criticism we did have is we could not open the windows as the screens did not fit and kept falling out of the windows and had big gaps at the contact points. Very hard to regulate temperature in the room with the the one window AC(and wasteful).

We booked the place online and deeply regret the decision! Here is why: ~ The place was not fully occupied when we checked in. We requested for a room with a view facing the main street. They denied that claiming the hotel was 'almost' booked. So hoping that we would get a decent view at least, we entered the room. But alas, our room was on floor 2 and from the window all we could see was the roof of a tour bus parked in the lot! ~ The inn claims to have 'limited' parking, but the basement parking has only a few spots (about 14-15) for 65 rooms! They are marked randomly in all directions and it is really difficult to get your car in and out. ~ The place has a spa and sauna. They also have a board outside 'food and drinks not allowed'. We went in to find four people enjoying beer there! We left and returned when the spa was not occupied. The purpose was to relax, but that was not to be. In a few minutes 7 kids ages 1 to 10 were in the spa. They were there unattended by any adult, splashing water, diving and shouting on top of their voices. We felt like we were babysitting them for over 10-15 minutes before their mothers arrived. All this was happening in a spa that has only a glass wall to separate it from the reception, with two inn employees sitting right there! ~ The inn also claims a no smoking policy. And has multiple posters all around the property. However, we spotted a person smoking in the patio facing the main street. To sum it up, the rooms here are not worth the price you pay, the staff is not concerned, rules made to be broken and overall a sad state of affairs. That probably explains why they had a VACANCY board on a long weekend when most other neighbors were fully occupied. Save yourself from this overpriced property and book one of their neighbors on the street.

This was a great little find on my overnight trip to Banff. Reasonable in the price, outstanding service from the ladies at the front desk, excellent location. Free parking, quick internet, and all the amenities a ski town should have--equipment storage, fireplace, and a cool vibe. Loved my time here.

We got a deal and only stayed for one night. The room overlooked the entrance and was very clean. Beds were very comfy and there were a good number of outlets throughout the room. Room included a sink, fridge, microwave, and coffee-maker which we also used to boil water for some instant noodles~! Four of us stayed in one room and it didn't feel cramped at all (and we're used to spacious living). Our room faced the front of the hotel but it was away from the main areas so it wasn't noisy. Underground parking was a bit cramped but useable and when we came back at night it wasn't full. We were always able to get the parking spot right next to the elevator so that was cool. Staff were very nice. Would definitely stay again!

Overall: Budget option but some major maintenance issues in room Irwin's Mountain Inn has a great location - it is on Banff Avenue and a short walk to the restaurants and shops, yet far enough away to not have to deal with the noise. This also allows for a lot of overnight parking options behind the hotel and easy access to the highway to get in and out of town without having to drive through the pedestrian madness of Banff Avenue. There is also a Safeway a block away for your groceries. Check-in was quick and easy, and they allowed an extra hour to check-out without issue. The property itself was clean and the WiFi worked flawlessly. We had one of the suites because the pricing of their suites was less than many hotels charged for their basic rooms so I would recommend checking their actual website if Banff is busy and appears sold-out because those rooms may be available and surprisingly affordable, yet not advertised on third party sites. There is some onsite underground parking, however it is a little misleading to even call it "limited" as their website does. There are 65 guest rooms and what appear to be a dozen or so parking stalls underground in an extremely tight configuration. Also, if you are driving a larger vehicle you should check the height restrictions as larger trucks and SUVs will most likely not fit. The room itself was clean but there were definitely some major maintenance issues. We turned on the air conditioning because the room was about 28 degrees Celsius (82 degrees Farenheit), yet the temperature was between 0 and 5 degrees Celsius (32 to 41 degrees Farenheit). The air conditioner could not cool the room more than a couple degrees, even if we let it run for hours. Being an older unit it was noisy so we could not leave it on overnight. We did not take advantage of the amenities such as the hot tub, sauna and ski lockers. When we walked by the hot tub was always empty and looked to be large compared to other hotels, however because it is not fully enclosed you can smell the chlorine in the lobby. The El Toro restaurant is opened for breakfast and dinner, and when we had our breakfast there it was average and priced in line with other Banff breakfast places. I would recommend going into town to a place like Coyotes or Melissa's if you have time because they are much better, however El Toro is a nice solution when you do not want to leave the immediate area for breakfast. Irwin's is priced at the low-end of the market, and as such offers a great value. While there were some major maintenance issues with our room and the underground parking leaves something to be desired, it is a place we would potentially stay at again if it was the cheapest option with the understanding with the cheapest price may come some problems (such as our 28 degree room).

Pretty solid location, just a little walk to the hot spots in town. I never like being "in" the hot spot since that means too much noise, but close by is what I like. Spacious, accommodating, safe.

Friendly staff. Allowed us to lock up our mountain bikes indoors. 10 min walk to city center. Clean rooms and bathroom, moderately priced compared to nearby hotels.

Room was clean. Just a small window with not much of a view but we were upgraded to a spacious room with a jacuzzi hot tub in the middle of the room. Close to downtown. Underground parking. Small gym. Overall enjoyed our stay here, reasonably priced especially for location.

Great hotel in Banff right down town. Had everything we needed. The staff was super accommodating and stored our bags for us for 5 days while we hiked through the backcountry. The rooms were super spacious and very nice. Highly recommend this place