I.S.A.E. Education Programs National Office

So this review is something i was looking for and could not find anywhere online, so i really hope it helps anyone in this same position. I wanted to know how many chapter there were in their online course which is called : " I.S.A.E. Court Related Education Programs Level 3 Defensive Driving Online " For some God forsaken reason no one , not even the website, will say how many chapters you will be doing, which is crazy to me. For everyone curious, there are 21 chapters in that course along with a 300 word essay about what you learned and a 20 multiple choice test at the end. If you are doing it straight through, expect about 5-6 hours of your time total.

BEWARE! This company claims to use AI detection, only to scam you out of another $145 fee! On August 2, 2025, I was required by the court to take an online Level 3 Defensive Driving Course through I.S.A.E. Education Programs at a cost of $145.00, and submit a certificate of completion to the court. I took a day off work and completed the test with a score of 95%. After completing the essay portion, I copied/pasted that into the company's online text box and submitted. The next day I received a rejection email claiming that the essay I submitted was "100% AI generated". It was not. They only allow 2 submission attempts before the system locks you out, and you have to pay to retake the entire course. So, I edited my original document, really dumbing it down this time. I copied/pasted my newly edited version into the company's text box and resubmitted. I again received a rejection notification claiming that it was "100% AI generated". I immediately called I.S.A.E. and spoke with a manager. I explained that I typed my essay in MS Word. I then copied and pasted my text into their form. She stated, "Their system could be thinking that anything copied and pasted into their form is automatically assumed 100% AI generated and that's why it keeps getting rejected". I informed her that there is no information on their website stating such, and that I would have gladly typed everything into their text box had they made me aware of this requirement. She stated that there was nothing she could do, and that I would need to pay for, and retake the entire test again. So, because this is a requirement of the court, I had to take another day off work and pay another $145 fee. For the essay portion, I literally retyped VERBATIM what I previously copied/pasted into their form that was rejected the day before. The next day I was notified that I had passed the course, and received the necessary certificate of completion. The fact that I resubmitted the exact text I submitted the day before, and passed this time ONLY because I manually typed it directly into their form box is ludicrous! Two months ago, I left a phone message requesting to speak with someone, and requested that they (I.S.A.E.) refund of the second $145 fee charged for my submission that was correct the very first time. Crickets. Last month I filed a complaint with the Better Business Bureau. Turns out I.S.A.E. isn't accredited by the BBB. No surprise there!!

incompetent people who don't know how to use their own system kicks you off several times and then YOU get blamed for it.

Horrible costumer service. The receptionist was extremely rude, belittled me, and hung up on me.