iStay Hotel Monterrey Histórico

Counted 10 bed bugs just on the headboard. Informed the property and they cancelled the booking for a refund, which i never received. Location is great but even without considering the bed bugs, it’s is worn down. Book somewhere else. Tenga cuidado porque hay mucho chinches😭 el trabajador me dijo que pude recibir un reembolso pero nunca lo recibí.

The only good thing about the hotel was the location, service was so poor, instalations are so deficient and they were in very badly state, elevators doesn't work and the environment in general was creepy!

Great location; however, the hotel does not provide floor towels for the shower/tub. The food at the restaurant was cold. My friend and I ordered food early in the evening and was extremely cold. Breakfast buffet is great and hot. Internet connection is unstable.

No hot water. A/C did not work properly. Bed sheets smelled unclean. There was a leak in the restroom and they tried to blame it on us. You can't go to any other floors besodes yours. I had a family member on 3rd floor and she had to go to lobby every time so I could go up to her ropm. Ridiculous. Old hotel in bad shape. Do not stay here

The rooms are with very thin walls we couldn’t sleep because of the noise of the next door guest ||We called the front desk 2 times and decided to turn the tv for other noise besides the drunk neighbors. And when we were finally falling asleep they tried to open the door communicating the rooms. We were so upset

Very nice, good service, good room, free parking, excelent service. The hotel Is super.

This by far the worst place I have stayed even with reservations still had to wait 1 elevator for 15 floors,our room smelled like pee and smoke ac is water use and is hot does not cool at all. Canceled after 1 day still waiting on my refund. HORRIBLE SERVICE Internet never worked

Location is a very bussy walking people area, and the room we stayed in, was stsined caroects and lost the light in the restroom, and they anly provided 2 towells for four guests, and the elevator was always malfunctioning, The only advantage is that everything to eat is just there, and shops on the side walk provide you with some entertainment. Over all not a good hotel.