iStay Hotel Monterrey Histórico

Counted 10 bed bugs just on the headboard. Informed the property and they cancelled the booking for a refund, which i never received. Location is great but even without considering the bed bugs, it’s is worn down. Book somewhere else. Tenga cuidado porque hay mucho chinches😭 el trabajador me dijo que pude recibir un reembolso pero nunca lo recibí.

Elevator was not working so we had to wait for a long time. They did offer to use the service one.

I like this hotel nice place to stay while being here visiting the microplaza technology plaza and having a nice quality time together with family and children

It was a little expensive but the treatment and the location are totally worth it, It was a few blocks from downtown and parks

Great location; however, the hotel does not provide floor towels for the shower/tub. The food at the restaurant was cold. My friend and I ordered food early in the evening and was extremely cold. Breakfast buffet is great and hot. Internet connection is unstable.

The only good thing about the hotel was the location, service was so poor, instalations are so deficient and they were in very badly state, elevators doesn't work and the environment in general was creepy!

No hot water. A/C did not work properly. Bed sheets smelled unclean. There was a leak in the restroom and they tried to blame it on us. You can't go to any other floors besodes yours. I had a family member on 3rd floor and she had to go to lobby every time so I could go up to her ropm. Ridiculous. Old hotel in bad shape. Do not stay here

The rooms are with very thin walls we couldn’t sleep because of the noise of the next door guest ||We called the front desk 2 times and decided to turn the tv for other noise besides the drunk neighbors. And when we were finally falling asleep they tried to open the door communicating the rooms. We were so upset