iStay Precinct Adelaide

would not recommend this hotel under any circumstances. the stay was overpriced, uncomfortable, and marked by shockingly poor customer service. staff were not only unhelpful but rude, making inappropriate comments about us that were later relayed by a friend. basic necessities were missing, there weren’t enough towels for registered guests, and we were told to fetch a third towel ourselves with no apology for ongoing inconveniences. registered guests couldn’t access the elevator due to “running out of keys,” forcing us to go downstairs while juggling showers, and the intercom system was only mentioned after a frustrating phone call. staff were confused by simple instructions, gave rushed guidance about parking and building access, and the layout, two basement elevators that don’t connect made moving luggage unnecessarily difficult. the room itself was misleading. our corner unit had a limited view compared to online photos, the TV internet didn’t work, no wi-fi password was provided, and one mirror for a two-bedroom unit made sharing space inconvenient. overall, this hotel fails in every basic expectation. the service, amenities, price and honesty in advertising. very disappointing.

Nice sized self contained apartment in complex with pool and gym. However our room was quite noisy from the music outside from the nearby venues. The bathroom was not cleaned properly and I found a hair in the bed. The balcony was good but the windows needed something to prevent falls. Especially for children or intoxicated adults.

Upon arrival, we were greeted with poor speaking English reception staff. Although they tried their best to communicate, it was very hard to understand basic instructions and details on locating car parking. The room was well sized but very basic. The is TV very small and the hotel poorly ventilated. When we arrived on our floor, a neighbour must of been cooking and the smell had completely ruined the air in our apartment. We found it hard to get past that. The room did have a few added bonuses like a washing machine, and dishwasher. Would probably be suitable for a longer term stay. The pool and sauna were enjoyable and we were happy with the early morning time of 6am to use these amenities, although very dissatisfied with the broken steam room which we were very much looking forward to. A few things this hotel could do to improve future stays with potential guests.

This apartment building is quite dated. The carpet feel like it hasn’t been steam clean for years, has the damp smell and sticky. There is only 1 aircon unit in the living room so the bedroom is quite cold at night. This place definitely can do a facelift and a major clean for carpet and couch.

Stayed here for 2 nights at more than $300 p/night for a 1 bedroom apartment. While the balcony was good that was about it ! Foxtel didnt work, TV had to be manually turned on as the remote couldn’t. Shower head was built up with a dribble of water for a shower and the toilet hardly flushed. ||Tried to have a friend up for 30 minutes to charge her phone after midnight and security stopped her, wouldn’t allow her up unless she was added to the booking. With only a maximum of three allowed on the booking at any one time. ||Won’t be back 😎

Broken windows in winter. Broken Foxtel. Mould in the shower. Bathroom window inside the shower wall, overlooking the toilet, with a useless “privacy film” — enjoy being on display when the lights are on. Carpet was stained, dingy, and reeked of shortcuts — one bleached patch was hidden under furniture like we wouldn’t notice. Second apartment (after I complained) was better relatively speaking — though I could’ve done without my grandson nearly choking on a leftover chicken bone. Tried their branded “room service” via Menulog. Listed as a guest feature. Cost blew out from $83 to $131 with mystery surcharges. Cancelled it and got Uber Eats for half the price. The only redeeming part? Two lovely older women at reception who deserve better than the property they’re fronting. This place calls itself 4 stars. I'd call it: "Don't look too closely."

Update in response to management reply: Reception staff were excellent — the only genuinely positive part of our stay. Everything else? Stretching credibility. * Broken windows & Foxtel: Staff saw the window lock catch broken and Foxtel not working. Window only got partially closed with some effort. Reported at the time; verifiable via room phone log. * Bathroom privacy: “Privacy film” doesn’t block visibility at night; toilet still exposed. * Carpet & hygiene: Heavily stained, bleached patch hidden under furniture, second apartment still dingy. * Safety hazard: My one-year-old grandson actively choked on a leftover chicken bone. Serious incident. * Menulog / room service: Advertised as chargeable to room with 15% surcharge — final bill $138 from $95, hidden 12% iStay fees, and delivery conditions, payment at reception. Remarkable how much effort goes into the polite smoke-and-mirrors replies to all poor reviews rather than fixing real issues. Maintenance, cleanliness and obscured practices are a theme in many reviews. If glossing over serious problems is their business strategy, fine — they’ve lost my business. Consider this a “beware” to future guests. Original review - Looks nice online — until you’re on the toilet, backlit for the neighbours. I originally posted a more generous review, trying to smile through what was, in truth, a disappointing stay. I gave credit where I could and glossed over the rest. But after reflecting — and frankly being pushed too far by how bad it really was — I took that review down. Here’s the reality. Broken windows in winter. Broken Foxtel. Mould in the shower. Bathroom window inside the shower wall, overlooking the toilet, with a useless “privacy film” — enjoy being on display when the lights are on. Carpet was stained, dingy, and reeked of shortcuts — one bleached patch was hidden under furniture like we wouldn’t notice. Second apartment (after I complained) was better relatively speaking — though I could’ve done without my grandson nearly choking on a leftover chicken bone. Tried their branded “room service” via Menulog. Listed as a guest feature. Cost blew out from $95 to $138 with mystery surcharges. Cancelled it and got Uber Eats for half the price. The only redeeming part? Two lovely older women at reception who deserve better than the property they’re fronting and without whom a 1-star rating is generous. This place calls itself 4 stars. I'd call it: "Don't look too closely."

After an absence of a couple of years as a very regular guest, I was extremely disappointed in the change. Rooms were tired and needed a refresh with carpet screaming for a clean. Bathroom and kitchen fittings were in need of an upgrade and a scrub. Shower door leaked badly and location of toiletries in shower cubicle made showering awkward (when there was hot water). Outdoor night club next door commencing at 10pm meant too much noise for any sleep whatsoever. Night club was there before when I stayed but nowhere near as loud. This has been my preferred choice since it was built but I will be thinking twice next time.

there was black mold in the shower 3 remotes were very sticky i reported that things were dirty - they told me they did a 'deep clean' after that. I could not find anything that changed, except they took the trash out. I took out the kitchen bin liner - I found french fries and juice. ick I then checked the various appliances. I used a wipe and it came back dirty from the fridge, microwave, washer/dryer. Disgusting. They came back a 3rd time to clean - and only did one tiny spot. Black mold in shower still there. They also they told me i lied - not the best in customer service. 1. They entered room one day ad said they didn't, yet the TV was moved 6", and the default settings were redone. 2. Someone sprayed the jasmine plants in 3 units in a row, mine included. you could easily see the sheen, and the over spray on the wall and ground. Then they lied about it, said must just be some kids that threw something. The fan for the laundry and the fan for bathroom not working. Head of housekeeping told me that she doesn't know how to hire people that are competent and care about their jobs. What more is there to say - except find something else.

Seriously, I'm surprise with my room, clean, minimalist modern and spacious. Living room is just gorgeous, big windows, with a cozy sunny room. Bathroom is nice and clean. Bed room is just perfect, really recommended for you to look for cheap accommodation in Adelaide.

The apartments at this hotel are gigantic! And include a washer, dryer, small kitchenette, and a glass sunroom. It was a lovely place to stay for 2 weeks. The location is walking distance from Adelaide's Chinatown, Rundle Mall shopping, and the buses+tram to get you to the beaches. A little expensive during Festival times, but I suppose that's to be expected. Weird bits: shampoo is not included, but you can buy it from the front desk. Or just walk to the grocery store. The pool on the 6th floor has a transparent bottom that is visible from people on the ground outside below.

good rooms and balcony clean , 3 stars for the fact they do not provide wash cloths hand towels and only one little circle of soap, ok if you want to cut costs but the prices charged for replenish not good nd whats with yhe two single beds again pushed together, but that said good reception nd location