raissa M
Google
Extremely Disappointed by the Poor Staff Behavior and Unclean Facilities.
I had high hopes for this hostel, but my experience was deeply disappointing. From the moment I arrived, things felt off. The entrance door says “push,” but it doesn’t actually open unless someone lets you in from the inside—confusing and not welcoming.
The most troubling part of my stay was the staff’s attitude, especially the overnight employee. On September 17 around 3 AM, I went to the kitchen—which I was told is open 24 hours—to quietly make myself a cup of coffee. I barely touched the machine when a tall, light-skinned man working the night shift appeared and began reprimanding me for “making noise.” His tone was rude and aggressive, and he spent over five minutes lecturing me—ironically making far more noise than I ever did.
This interaction left me feeling disrespected and singled out. I don’t like to bring race into things, but I couldn’t help noticing that my group was the only Black guests there, and I did not see other guests being treated this way. It’s hard not to feel that we were treated differently.
To make matters worse, the bathroom was not clean, which added to the overall discomfort of the stay. Staff should be trained not only in basic hospitality but also in how to treat all guests with dignity and respect.
I was prepared to give this place 3 stars, but after this experience, I can’t give more than 1—if that. Respect and cleanliness are the bare minimum, and unfortunately, this hostel failed on both fronts.