ITC Grand Chola, a Luxury Collection Hotel, Chennai

I had a wonderful experience at ITC Grand Chola, Chennai. The hospitality was truly exceptional — the staff were very friendly, attentive, and always ready to help. The ambience was elegant and relaxing, creating a perfect atmosphere for both leisure and dining. The food was excellent, with rich flavors and top-quality presentation. Overall, a great experience with outstanding service and delicious cuisine. Highly recommended!

We celebrated a friend 's birthday at itc grand chola, and the experience was truly special. The hotel elegant ambiance and grand interior made the occasion feel luxurious and festive. The dining experience was delightful, with delicious food and presentation that added a special touch to the celebration. Highly recommend for anyone looking host a memorable celebration in chennai.

Stayed @ ITC Grand Chola for 4N/5D during July 2025 while on a business trip to Chennai. Impressed by the grand architecture, property amenities (600+ rooms, services apartments, many restaurants with specialised cuisine, swimming pool, spa, lounge, wellness centre / gym, etc.), sprawling lawns, spacious rooms, artisanal ice-cream place, fabelle chocolates store and courteous staff! There were multiple specialty restaurants from Indian to Pan Asian, Indian, Italian, and more. On all the 5 days, the breakfast buffet was a highlight-lavish, well-balanced with South/North Indian and Western options. The dinner spread, while decent, leaned more heavily on Indian options. One suggestion: While items are clearly labelled with allergen info, I expected clearer separation between vegetarian and non-vegetarian items, especially for people with allergies. For instance, pancakes (with egg) and eggless waffles were placed side by side, with a shared serving tong - increases cross contamination risks. As someone with a severe egg allergy, this was very concerning for me. While the staff always prepared fresh waffles for me on request, the arrangement / layout of dishes didnt change over the 5 days I had breakfast - i expect better allergen awareness and caution from a luxury property. Special mention to Sayantan @ front desk for a smooth experience, Susmita for her personal touch / calls about my experience, Abhisek who served us (during dinner on 7/10). Thanks team! Overall, it was a memorable stay - but a bit more attention to detail and timely accommodation of guest requests would elevate the experience further!

Rooms are jaded. Doesn't have a rain shower. There is an ironing board but inconvenient to use as no plug points. The bedside doesnt even have charging or connection points. Staff are unhelpful with directions and breakfast area is like a poor quality street seating. The property is huge but serves breakfast in only one area and it can take almost 8 min to walk to your breakfast. The coffee machines are horribly dirty almost filthy. There is no lounge for mariott ite memebers . Overall a conferences and wedding venue not a place for an efficient business stay

"This hotel was perfect for our family vacation! The staff was friendly and accommodating, and the amenities were great for kids. The rooms were comfortable, and the hotel's location was ideal. We'll definitely come back!"

Due to frequent follow up calls from the ITC. I have decided to remove my previous review. I don't want to blame ITC for this and people from Hotel ensured that will not repeat in future to none of the customers who visiting ITC.Im doing this to appreciating a person who addressed my issue and promised it will not happen never ever again. That's why I deleted that review.

Had dinner at the Royal Vega. It was indeed a Royal experience, as the food items were supposed to be those taken by the King of Punjab/Rajasthan. Was served food also in that style. No doubt, tasty and rich. The multi-course meal was indeed great. As in a palace, the visitors are welcomed with flower strings. The dinner is made all the more memorable, with impeccable service. Here it is an open hall, whereas in Peshawari, another popular restaurant here, there is total privacy, and each group is seated in a cubicle. Car parking facilities are the best one would experience in any hotel.

I wanted a break for myself and my friend suggested me this luxurious property in the heart ❤️ and from the moment I checked the staff were extremely helpful ❣️✨ they took care 😘😘 of all my needs ||The lady I don't remember the name but she helped me to book a spa appointment which were soooooo relaxinnnggggg my godddddd the treatment were extremely perfect for me 💓💓 and the food was great 💯